This is the updated and revised translation of the French original "Psychologie des espaces de travail", published in 1989. The goal of this book is to study the workplace from a psychosocial perspective. Workspace is a unique type of social environment. It is often situated on the outskirts of urban areas and relegated to property of little real estate value. It rarely gets the attention that the importance of its function in the social structure would merit. It does after all, represent a territory with its own style of occupation and its own organizational, material, and symbolic characteristics. This work is organized around the major concepts of space psychology and puts forward analysis models furnished by research on workspace. The book will familiarize the general public, students as well as professionals with a new way of comprehending professional organization and experiences. It does not only presents American and European research, but is also based on field studies by the author. 'Fischer's timely book brings out, by argument and by case-history, the importance of the subtle processes of using space and of appropriating it. Neither the designer not the manager can now claim ignorance of the high stakes involved; the world of business has to recognize that communications about the workplace can be two-directional, and that the employees' spatial experience and competence can contribute to creating successful working conditions, in both the short and the long terms'.

Emotional Abuse and Neglect in the Workplace tackles the big questions: How does emotional neglect of employees affect an organization? How can management effectively manage while restoring an organization's health? When trust is gone, only reliable behavior by senior managers can help - and this takes time. The author explores striking similarities between the symptoms of ailing organizations and abusive or neglectful families. This book explores not only a new theory of neglected organizations, but also a set of methods enabling OD practitioners to restore employees' trust. It also provides diagnostic tools and guidelines for change agents who confront organizational neglect head-on and includes case studies and real-life experiences of OD practitioners.

A highly practical and insightful book; it will help you to perform more effectively in a workplace which requires you to function effectively in predominantly adversarial relationships. Whether you work for a small, medium or large organization this book will enable you to get things done effectively in prevailingly oppositional relationships.

In order to compete in today's global marketplace, it is essential that businesses large and small accept credit and debit cards from their customers. Credit and debit card usage continues to rise; if you don't want your customer going to one of your competitors, you must accept plastic.

You need to establish a merchant account. Plenty of providers offer these processing services, but not all of them will share in your company's vision. In this guide, author Michael Mintz provides advice and information about handling a merchant account. It answers these vital questions:

- How does the credit and debit card process work?- What is interchange, and why do I care about it?- Who makes what on each transaction?- What are the pricing strategies and additional fees?- How do I read my month-end statement?- Why should I worry about PCI compliance? - What does the Durbin Amendment mean to me?- What should I know about American Express?

"You're a Business Owner, Not a Dummy" provides an insider's look at the sometimes complex system of merchant accounts and provides a wealth of information to help you make the right decision for your business.

Nowadays, managing and promoting diversity is of paramount importance to the future of sustainability and the political and business agenda. Despite a tremendous growth in diversity management scholarship in recent years, a strong tendency has emerged whereby existing theories focus on a single level of analysis, using a limited range of mostly Western research settings, and on a narrow range of diversity types. Diversity research has insofar focused on prioritizing visible forms of diversity, such as gender or disability, with less emphasis placed on diversity in culture and values internationally. This edited book provides new practical and strategic insights for practitioners, managers, students and policy makers; it delves into the strategic nature of policy intervention with thought-provoking contributions written by experts from around the world. Contributors aim to provide critical reflection of current debate areas on workplace equality and diversity in under-researched countries to inform and support evidence-based decision making for a wide variety of academic and practice-oriented stakeholders.

Revised and updated with the latest scientific research and updated case studies, the business classic that offers a revealing look at psychopaths in the workplace-how to spot their destructive behavior and stop them from creating chaos in the modern corporate organization. Over the past decade, Snakes in Suits has become the definitive book on how to discover and defend yourself against psychopaths in the office. Now, Dr. Paul Babiak and Dr. Robert D. Hare return with a revised and updated edition of their essential guide. All of us at some point have-or will-come into contact with psychopathic individuals. The danger they present may not be readily apparent because of their ability to charm, deceive, and manipulate. Although not necessarily criminal, their self-serving nature frequently is destructive to the organizations that employ them. So how can we protect ourselves and our organizations in a business climate that offers the perfect conditions for psychopaths to thrive? In Snakes in Suits, Hare, an expert on the scientific study of psychopathy, and Babiak, an industrial and organizational psychologist and a leading authority on the corporate psychopath, examine the role of psychopaths in modern corporations and provide the tools employers can use to avoid and deal with them. Together, they have developed the B-Scan 360, a research tool designed specifically for business professionals. Dr. Babiak and Dr. Hare reveal the secret lives of psychopaths, explain the ways in which they manipulate and deceive, and help you to see through their games. The rapid pace of today's corporate environment provides the perfect breeding ground for these "snakes in suits" and this newly revised and updated classic gives you the insight, information, and power to protect yourself and your company before it's too late.

Information theory is an exceptional field in many ways. Technically, it is one of the rare fields in which mathematical results and insights have led directly to significant engineering payoffs. Professionally, it is a field that has sustained a remarkable degree of community, collegiality and high standards. James L. Massey, whose work in the field is honored here, embodies the highest standards of the profession in his own career. The book covers the latest work on: block coding, convolutional coding, cryptography, and information theory. The 44 contributions represent a cross-section of the world's leading scholars, scientists and researchers in information theory and communication. The book is rounded off with an index and a bibliography of publications by James Massey.

Does it really help women to think of sexual harassment primarily as a legal issue?

High-profile sexual harassment suits, such as that of Paula Jones against President Clinton, are often life-changing events, with all parties coming away with careers, reputations, and lives profoundly affected. Women have long suffered on the job from sexual extortion, now called quid pro quo harassment, but today the controversy centers on "hostile environment" harassment. Every one has an opinion about it; managements spend more and more money training people not to do it; and still the suits strike like lightning-devastating and seemingly random. Women and men often feel polarized in the workplace by what they perceive to be general hostility couched in sexual terms.

What to Do When You Don't Want to Call the Cops questions establishment assumptions that women are, by definition, passive victims who require government help. It sees instead a period of transition toward a more balanced population of women in the workplace, with accompanying disruptions that can be minimized by understanding. Joan Kennedy Taylor presents what we know about the workplace and interviews managers, labor experts, and workers in such male-dominated fields as construction, engineering, business, and medicine to shed light on the male group culture that exists without women. She illustrates expressive behaviors that may be objectionable but are not sexual harassment and proposes specific strategies by which these objectionable behaviors can be countered, including a new feminist approach in company training programs. Taylor examines traditional and nontraditional workplaces, and female on male as well as male on male harassment, in order to apply these strategies to the entire picture.

Lively and anecdotal, Taylor's balanced, non-adversarial study fills an important gap by providing strategies for businesses and employees, as well as for those who find themselves the target of sexual harassment.

Do you want to acquire the knowledge and skills to give you greater influence in political situations at work? Perhaps you want to make sense of the political behaviour you see around you. Or maybe you want to acquire a set of effective tools to help you work more productively in a political workplace. If so, this book is for you.

The number of women in senior management remains stubbornly low. Women Who Succeed examines the real life experiences of forty-six senior women who have 'made it' into senior management. It considers the strategies that these women adopted, the support they received and the relationships they formed in building their careers.

Document Computing: Technologies for Managing Electronic Document Collections discusses the important aspects of document computing and recommends technologies and techniques for document management, with an emphasis on the processes that are appropriate when computers are used to create, access, and publish documents. This book includes descriptions of the nature of documents, their components and structure, and how they can be represented; examines how documents are used and controlled; explores the issues and factors affecting design and implementation of a document management strategy; and gives a detailed case study. The analysis and recommendations are grounded in the findings of the latest research. Document Computing: Technologies for Managing Electronic Document Collections brings together concepts, research, and practice from diverse areas including document computing, information retrieval, librarianship, records management, and business process re-engineering. It will be of value to anyone working in these areas, whether as a researcher, a developer, or a user. Document Computing: Technologies for Managing Electronic Document Collections can be used for graduate classes in document computing and related fields, by developers and integrators of document management systems and document management applications, and by anyone wishing to understand the processes of document management.

Changing attitudes, living patterns and technologies are transforming our relationship with work in such fundamental ways that tomorrow's workplace will be barely recognizable to that of our parents. To help us make sense of these changes Richard Donkin has examined the forces and themes that are influencing what amounts to a silent revolution in social behavior. Donkin argues that this change is creating a watershed in working lives as significant as that of the factory system that heralded the Industrial Revolution. Unless we understand these forces, he warns, policies may be poorly fitted to meet the challenges ahead posed by environmental change and shrinking oil reserves.
In this timely book, Donkin presents a cohesive argument for policy reform, not only in employment, but also in outdated economic assumptions that are no longer meeting the needs of a resource-hungry world.

This book contains a clear message: Every boss wants an effective worker to do what most needs to be done without having to be asked. Simple? Perhaps. Easy? Not on your life. But thanks to Bob Nelson, employers and employees everywhere will be empowered by this vital message, and in the process achieve their goals and create a mutually rewarding experience.

As brief, to the point, and inspiring as his previous best-selling titles, Nelson's commonsense advice can be applied to any situation, from the mailroom to the boardroom, and is illustrated with a wide array of examples and anecdotes from real life, such as:

When Amy's Ice Cream in Austin ran out of application forms, an employee handed each applicant an empty bag with instructions to do something creative with it. This brainstorm allowed the applicants to be creative and entertain others -- important job attributes to the company. The bags quickly became a standard part of the company's interview process.

Helping readers tap into their own intelligence, resourcefulness, and pride, Nelson demonstrates how acts of initiative both big and small can make an enormous difference in the way an employee is viewed -- and rewarded -- by his or her boss; he also shows how the effects of those actions benefit the entire organization. It's a perfect "first day on the job" book; a useful resource for any HR department; and a worthwhile investment for anyone who wants to learn more and go farther in a job, in a career, and in life.

Traditional notions of work are transforming rapidly as we enter into the global workspace. Through interviews with leading experts, The Worldwide Workplace gives readers a practical understanding of how to prepare for and capitalize on changes to the working environment.

This volume presents five studies on key dimensions of union-management relations. Topics examined include union representation, financial consequences of unionism, wage determination, workplace innovation and conflict resolution in unionized enterprises in North America. In addition, the volume features four papers that examine university degree programmes in human resource management and industrial relations and, in particular, the extent to which the programmes provide students with the skills and competencies currently in demand by employers.

Work hours has become a 'hot topic'. This volume examines the effects of work hours on individual, family and organizational health. It considers why some people work long hours and the potential costs and benefits of this investment. Some work long hours out of necessity, others willingly. Interestingly, most people, however, want to work fewer hours than they now do. One's motives for working long hours (the why) and one's attitudes and behaviours while working (the how) emerge as critical factors in the link between work hours and well-being.Contributions from experts from six countries address workaholism, the distinction between passion and addiction to work, 'loving one's job', the role of technology as an enabler of long work hours, consequences of fatigue from over-work, strategies for short-term recovery from long hours, and initiatives for enriching one's quality of life. Coming to grips with work hours requires difficult choices by individuals, families, organizations and society at large. This collection will be of value to managers and professionals concerned about people, and academics, students, researchers and policy makers interested in ways work can be meaningful, decent rather than debilitating.

In the current era of health care reform, the pressures to truly manage patient care and to build effective integrated delivery systems are generating intense interest in patient care information systems. Health care institutions cannot provide seamlees access to care without seamless access to information, and they cannot manage and improve care without improved information management. Patient Care Information Systems examines how to design and implement these systems so they successfully meet the needs of physicians, nurses, and other health care providers. In one convenient reference, the authors summarize and synthesize previously disparate research and case experiences on these systems and suggest future directions based on the evolving demands of administrators and caregivers.

Successful Time Management is packed with proven tips, tools and techniques to help you review and assess your time management and adopt new work practices to improve it. This book includes great time-saving ideas, practical solutions and checklists, plus advice on: controlling paperwork, organizing your emails, delegating and working with others, prioritizing to focus on key issues, getting and staying organized. This fully updated 6th edition features even more practical exercises, useful templates and top tips to help you minimize time-wasting and interruptions, and focus on the priorities that will lead to success in your job and career. Successful Time Management will give you the tools to become more efficient and effective. The Creating Success series of books... Unlock vital skills, power up your performance and get ahead with the bestselling Creating Success series. Written by experts for new and aspiring managers and leaders, this million-selling collection of accessible and empowering guides will get you up to speed in no time. Packed with clever thinking, smart advice and the kind of winning techniques that really get results, you'll make fast progress, quickly reach your goals and create lasting success in your career.