Has COVID-19 ushered in the end of the office? Or is it the office's final triumph? For decades, futurologists have prophesied a boundaryless working world, freed from the cramped confines of the office. During the COVID-19 crisis, employees around the globe got a taste of it. Confined by lockdown to their homes, they met, mingled, collaborated, and created electronically. At length, they returned to something approaching normality. Or had they glimpsed the normal to come? In The Momentous, Uneventful Day, Gideon Haigh reflects on our ambivalent relationship to office work and office life, how we ended up with the offices we have, how they have reflected our best and worst instincts, and how these might be affected by a world in a time of contagion. Like the factory in the nineteenth century, the office was the characteristic building form of the twentieth, reshaping our cities, redirecting our lives. We all have a stake in how it will change in the twenty-first. Enlivened by copious citations from literature, film, memoir, and corporate history, and interspersed with relevant images, The Momentous, Uneventful Day is the ideal companion for a lively current debate about the role offices will play in the future.

With the increasing importance of information both as a lifeline of organizational administration and decision-making and as a product in its own right, office automation systems have become a paramount management concern. Choosing the appropriate system from the many types available and getting the most out it requires a degree of specialized knowledge that is seldom available to busy managers and executives. This volume, the first in a series of handbooks on office automation systems planning and implementation, is designed for the planner who needs to know how to evaluate an organization's system requirements, develop an overall systems strategy, and choose and work with consultants and systems vendors.

A timely resource for Black professionals on how to rise to the top of their organizations or industries and, just as importantly, to stay there. Black Faces in High Places is the essential guide for Black professionals who are moving up through their organizations or industries but need a roadmap for how to get to the top and stay there. It highlights the experiences of other Black faces in high places who were able to navigate various crossroads, reach the top, and stay there, including insights from President Barack and First Lady Michelle Obama, Oprah Winfrey, Cathy Hughes, Bob Johnson, Ursula Burns, David Steward, Angela Glover Blackwell, Ken Chenault, Senator Cory Booker, Geoffrey Canada, and others. This groundbreaking book: Provides a lens into the careers of other prominent figures, across several industries and sectors. Identifies the 10 strategic actions successful Black leaders and executives must take. Empowers readers with models and steps to follow these 10 strategic actions on their own journeys to becoming a prominent leader. Outlines the unique challenges that come with a leadership role and how to overcome them. Walks readers through the changes in mindset, skillset, and toolset required to travel along the success path while helping others at every step along the way.

* Written in an easy to read, engaging style, it provides insights into how organisations can implement total inclusivity and that works as a community * Comes with a website which adds interesting dynamic to the print content * Provides reflective and other practice-based exercises for real world application

This book provides thoughtful insights into the development in work, organisations and employment relations in the last 50 years. In a semi-autobiographical approach, the author reflects on important contributions by other scholars, practitioners, and policy makers to work and employment relations. The book covers a variety of themes which have been the subject of research undertaken by the author over his career and explores these themes over a period of time with examples drawn from various countries. It also emphasises that countries and regions cannot be understood in isolation from each other. The author seeks to convey the importance of crossing disciplinary boundaries in the social sciences in order to interpret changes in work, organisations and employment relations. Drawing on the author's rich experience and research, the book is engaging and accessible to anyone who wishes to learn more about the rapidly changing workplace and employment relations.

Research has shown that having a diverse organization only improves and enhances businesses. Forbes and Time report that diversity is an $8 Billion a year investment. However, poorly implementing diversity programs have damaging effects on the organization and the very individuals these programs attempt to help. Poorly implemented programs can cause peers and subordinates to question decisions and lose faith in leadership. In addition, it can cause even the most confident individuals to doubt their own skillset and qualifications. Many organizations have turned to training to solve this complex issue. Yet still, other organizations have created and filled diversity and inclusion positions to tackle the issue. The effects of these poorly implemented programs are highlighted during strenuous times such as the latest COVID-19 pandemic. Marginalized people are more marginalized, and resources and support do not reach everyone. Tasks such as providing technical support, conducting large group meetings, or distributing work obligations without seeing employees on a daily basis becomes more challenging. Complex problems cannot be solved with simple solutions. Using organization development (OD) to develop a comprehensive change initiative can help. This book outlines how properly conducting an OD change initiative can effectively increase an organization's diversity and inclusion -- it is grounded in research-based literature on diversity and OD principles. Many organizational leaders realize the key importance of diversity, equity, inclusion and multiculturalism in modern organizations. It is only through such efforts can organizations thrive in a networked world where much work is done virtually-and often across borders. But a common scenario is that leaders, recognizing the need for a diversity program, will pick someone from the organization to launch it. Perhaps the person identified for this challenge is in the HR department but has had no experience in launching diversity efforts-or even in managing large-scale, long-term, organization wide change efforts. But these are the challenges to be faced. This book quickly identifies some reasons why diversity programs fail and how to avoid those failures. The majority of the book highlights how to use OD to improve organization culture and processes to not only increase diversity and inclusion but develop overall organization talent and prevent personal preferences and biases from hindering the selection of the best talent for positions.

Research has shown that having a diverse organization only improves and enhances businesses. Forbes and Time report that diversity is an $8 Billion a year investment. However, poorly implementing diversity programs have damaging effects on the organization and the very individuals these programs attempt to help. Poorly implemented programs can cause peers and subordinates to question decisions and lose faith in leadership. In addition, it can cause even the most confident individuals to doubt their own skillset and qualifications. Many organizations have turned to training to solve this complex issue. Yet still, other organizations have created and filled diversity and inclusion positions to tackle the issue. The effects of these poorly implemented programs are highlighted during strenuous times such as the latest COVID-19 pandemic. Marginalized people are more marginalized, and resources and support do not reach everyone. Tasks such as providing technical support, conducting large group meetings, or distributing work obligations without seeing employees on a daily basis becomes more challenging. Complex problems cannot be solved with simple solutions. Using organization development (OD) to develop a comprehensive change initiative can help. This book outlines how properly conducting an OD change initiative can effectively increase an organization's diversity and inclusion -- it is grounded in research-based literature on diversity and OD principles. Many organizational leaders realize the key importance of diversity, equity, inclusion and multiculturalism in modern organizations. It is only through such efforts can organizations thrive in a networked world where much work is done virtually-and often across borders. But a common scenario is that leaders, recognizing the need for a diversity program, will pick someone from the organization to launch it. Perhaps the person identified for this challenge is in the HR department but has had no experience in launching diversity efforts-or even in managing large-scale, long-term, organization wide change efforts. But these are the challenges to be faced. This book quickly identifies some reasons why diversity programs fail and how to avoid those failures. The majority of the book highlights how to use OD to improve organization culture and processes to not only increase diversity and inclusion but develop overall organization talent and prevent personal preferences and biases from hindering the selection of the best talent for positions.

An indispensable guide to dealing with challenging, childish boss behavior and building a great career, with laugh- out-loud humor built in. Based on extensive interviews among workers, managers and psychologists, "Tame Your Terrible Office Tyrant(TM)" draws hilarious but true parallels between toddlers and managers. When under stress, both often have trouble moderating their power, or lose the ability to think rationally. Traits in common include tantrum-throwing, demanding, stubborn, moody, fickle, self-centered, needy and whiny behavior. BADD (Boss Attention Deficit Disorder) is discussed as part of "Short Attention Spans." There are 20 chapter traits in all, divided into "Bratty" and "Little Lost Lamb" categories, for easy reference, including real anecdotes and many useful tips.

When bad bosses run amok in companies, nobody wins. This book shows readers how to build positive relationships with even the most out-of-control boss, and still thrive in your job. The key to success lies in dealing with a Terrible Office Tyrant (or TOT(TM)) much like a parent deals with a troublesome toddler. With true stories and time-tested solutions, this is the perfect guide managing a boss stuck in his Terrible Twos. Taylor takes you behind all the bossy blustering, so that you can focus on getting ahead - and achieve career excellence.

Savvy top management will also gain insight on what n"ot" to do with their team. They know that Terrible Office Tyrant (TOT) managers may not be in plain sight (they don't leave juice stains on the hallway carpet ) But they do wreak havoc on the bottom line. A special section helps senior management and Human Resource departments mitigate TOT behavior for a more productive workplace.

Insider Threat: Detection, Mitigation, Deterrence and Prevention presents a set of solutions to address the increase in cases of insider threat. This includes espionage, embezzlement, sabotage, fraud, intellectual property theft, and research and development theft from current or former employees. This book outlines a step-by-step path for developing an insider threat program within any organization, focusing on management and employee engagement, as well as ethical, legal, and privacy concerns. In addition, it includes tactics on how to collect, correlate, and visualize potential risk indicators into a seamless system for protecting an organization's critical assets from malicious, complacent, and ignorant insiders. Insider Threat presents robust mitigation strategies that will interrupt the forward motion of a potential insider who intends to do harm to a company or its employees, as well as an understanding of supply chain risk and cyber security, as they relate to insider threat.

In recent years, there has been an increase in new forms of employment. Namely, thanks to the use of platforms in business and the emergence of the ""gig economy"", there are gradual changes in this domain. These include part-time, temporary, informal, and unpaid family work. This type of employment can be defined as any job, but only of short or uncertain duration. The experiences gained by the countries of the European Union, as well as the countries of the Western Balkans from the COVID-19 crisis, during which they used new technologies in work, should in the future make working systems even more adapted to the digital age. At last, whether working from home is the product of one's own choice or is the result of a pandemic or other environmental shock, the change in the way work is done is real and governments must understand the implications and take steps to position their economies accordingly.

In recent years, there has been an increase in new forms of employment. Namely, thanks to the use of platforms in business and the emergence of the ""gig economy"", there are gradual changes in this domain. These include part-time, temporary, informal, and unpaid family work. This type of employment can be defined as any job, but only of short or uncertain duration. The experiences gained by the countries of the European Union, as well as the countries of the Western Balkans from the COVID-19 crisis, during which they used new technologies in work, should in the future make working systems even more adapted to the digital age. At last, whether working from home is the product of one's own choice or is the result of a pandemic or other environmental shock, the change in the way work is done is real and governments must understand the implications and take steps to position their economies accordingly.

Operational Excellence is achieved when all employees in your organization can see the flow of value to your customers and can make adjustments to that flow before it breaks down. Operational Excellence in Your Office: A Guide to Achieving Autonomous Value Stream Flow with Lean Techniques presents nine time-tested guidelines for designing business process flow that enable Operational Excellence in the office. Each chapter describes one guideline by using text, illustrations, and practical examples to provide a comprehensive understanding of why creating flow in the office is essential and how to achieve it. Accounting for the reality that most office employees are required to work on many different projects throughout the day, this book details a step-by-step methodology for leveraging traditional value stream flow to establish Operational Excellence in an office environment. In addition, it describes a more advanced form of flow called "self-healing" flow-in which employees are capable of identifying and fixing problems with the flow without requiring management intervention. Explaining how to achieve Operational Excellence and self-healing flow with the nine guidelines, the book also introduces new concepts such as part-time continuous flow processing cells, workflow cycles, takt capability, integration events, pitch in the office, and ways to tell whether your office is on time. With this book, you will be able to take the knowledge provided and immediately apply it by following the step-by-step checklists included at the end of each chapter. In addition to the lists of action items for implementing each guideline, the book includes "acid tests" you can use to determine if you have implemented each guideline correctly. When finished, you will have designed an end-to-end flow for the services in your office as well as visual systems to help employees distinguish normal flow from abnormal flow so they can fix flow problems on their own, before they negatively impact your customers.

Work Ethics And The Generation Gap Many employers are noticing a pessimistic difference in today's generation. We are all asking what happened to responsibility, motivation, having positive values, and integrity along with wanting and expecting more of today's youth and ourselves. Of course, there are many who have that excellent work ethic already. There are those who are workaholics and may need more balance in their lives, and maybe manage their time more wisely, which is also covered in this book. It sounds like there may be some questions. The real question may be: "Do we have the answers and how do we meet this solution as a nation?" I believe those of us who are parents, employers, teachers and all positive active members of the community can motivate the necessary changes towards more agreeable and moral principals. Dr. Joanne Sujansky, founder of KEY group, author, and certified professional speaker sheds some light on Generation X, Y, and the baby boomers in chapter ten. Also find out what the community has to say in chapter seven.

Offers invaluable and accessible guidance for designing workspaces in order to increase productivity and efficiency and reduce operating costs. After reviewing an existing situation, the author presents a variety of approaches that include instruction and direction to enact changes. Identifies specific deterrents in the workplace, providing new techniques and other methods to solve them. Details the Shumake Beta Module, created by the author, which supports maximum productivity by an individual worker at any company's level. All the material in the text has been successfully tested.

This book will summarize what we know about technology and inequality across disciplines, and seek out new ways to analyze this relationship based on technology and business practices, with the objective of restoring digital technology as an engine of opportunity. Besides the unique focus on the role of technology in inequality, the book will have a unifying theme of tracing wealth creation and wealth capture in the technology sector, and relating specific practices-what technology companies actually do-to larger shifts in wealth and power. A clear conceptual framework will be used to analyze key industry case studies: search engines, social media, and the 'sharing' economy.

Your roadmap for the new world of work
Today's deluge of organizational change needn't leave employer and employee at odds. Free Agents presents a win-win scenario for both. Here, individuals learn how to take charge of their lives and careers, to separate themselves from their jobs and redefine themselves in terms of the new marketplace. Organizations discover a process for aligning the needs of these empowered professionals with the needs of the organization. It helps them to improve their competitive advantage, create and sustain a Free Agent community, and establish an environment where everyone is committed to excellence. An upbeat alternative to marketplace malaise.

We need a new approach for solving tough problems in a complex world-we need to collaborate smarter. Market volatility. Sustainability demands. Hybrid working. Opportunities and hazards of fast-changing technology and regulations. Companies and nonprofits face more daunting challenges than ever. How can we collaborate in our organizations-and with outside partners-to solve problems, innovate, and succeed? Smarter Collaboration offers groundbreaking solutions. This indispensable new book lays out a pragmatic action plan blending rich stories, new empirical research, and loads of practical advice to help companies thrive by collaborating more effectively. As Harvard professor Heidi K. Gardner and senior executive Ivan A. Matviak show, firms that collaborate smarter consistently generate higher revenues and profits, boost innovation, strengthen client relationships, and attract and retain better talent. In this successor to Gardner's bestselling first book, Smart Collaboration, the authors expand their mandate, illustrating the fundamental dynamics of collaborating well across industries like financial services, health care, biotech/pharma, consumer products, automotive, and technology. Based on their research with thousands of executives from around the world, they share deep insights on how to implement smarter collaboration and avoid the potential pitfalls. They also help leaders troubleshoot thorny challenges like misaligned incentives, collaboration overload, and unintended consequences on diversity and inclusion. Complete with how-tos and cases, the book concludes with inspiring examples of groups harnessing smarter collaboration to tackle society's biggest challenges such as saving the oceans, eradicating diseases, and tackling global warming. Smarter Collaboration is the essential guide for forward-thinking leaders to transform their organizations, reshape the way they work, and increase impact and success.

This comprehensive two-volume collection draws together the key contributions - both theoretical and empirical - from economics and management literature on human and organisational knowledge, learning and routine behaviours. Volume I discusses conceptions of knowledge and the problems of organisational and technological learning. Volume II contains both theoretical and applied research on organisational routines.

Contents:
Preface - Who this book is for. Part One. Why is Bullying an important issue? A Background to Bullying at Work, Bullying at Work, The Victims of Bullying, Employers, Harassment, Bullying and the Law, Dignity at Work Policies. Harrassment Investigation. Mediation. Conclusions for Part 1. Part Two. Introduction. The Tole of Counsellors/Psychologists in Organisations. Useful Theories. Counselling in Organisations. Working with the Various Parties. The Process of Investigation. Mediation. Other Roles for Counsellors/Psychologists. Taking Care of the Self.

The U.S. military, as the core constituent of the Department of Defense, collectively represents the largest and most complex organization on earth. As such, the U.S. military implemented the largest formal OD programs in the world. These programs, from inception to present day, utilized diverse and evolving OD intervention typologies to garner congruence with the environment. The research for this book, accomplished using an inductive, grounded theory approach, examined the initiatives that fostered the use of OD intervention typologies. The findings revealed three major epochs of OD interventions that span a 50-year timeline. The epochs include: (1) Traditional OD; (2) Total Quality Management (TQM); and (3) Continuous Process Improvement (CPI). The epoch of Traditional OD represents the use of human process interventions while TQM and CPI represent the use of technostructural interventions. In the end, the relationship between organization design and culture, and the selection of OD intervention typologies, were best explained using variables that explicate diverse environmental occurrences that influenced senior military leaders' perceived need for specific OD interventions. These perceived needs were predicated on the requirement to exploit vital resources in an effort to bolster warfighting operational readiness in support of the American citizenry.

Stop Asking the Wrong Interview Questions and Start Hiring High Performers. The candidate seemed to have it all-a great resume, the perfect skills and confident responses to all of your interview questions. You had a good feeling about this one. Finally, a high performer-that terrific hire who undoubtedly would produce extraordinary results. But that's not how it turned out, was it? Here's a little secret: Before you can hire a high performer, you have to correctly identify a high performer. And to identify a high performer you have to ask effective interview question... and know how to evaluate the answers. Hiring the best requires more than just assessing a candidate's skill. Interviewers must also determine the candidate's attitude toward overcoming obstacles and how passionate they are about achieving your goals-both proven predictors of future success. Hiring expert and popular keynote speaker Carol Quinn provides a complete guide for accurately and reliably assessing skill, attitude, and passion, so you can expose the incremental differences that separate the pretenders from the genuine high performers. Once you discover the power of Motivation-based Interviewing, you'll never conduct an interview any other way!

There is growing interest in flexible working, not only as a means to manage labour more efficiently and for greater agility, but also as a response to increasing concerns over well-being, work-life balance, and participation in the labour force of those with significant non-work commitments (e.g. parents, carers, older workers). As a result, a comprehensive stream of literature on the benefits and challenges of flexible working has developed and led to a body of evidence on the implementation and outcomes of different forms of flexible working arrangements. This book assesses the current state of this literature as follows: Background: the authors review the different definitions that have been proposed, policy developments, availability and uptake. Outcomes from flexible working: the main chapters focus on the outcomes for employers (e.g. performance, employee retention, organisational commitment etc.), as well as for individual employees (e.g. well-being, job satisfaction etc.). Evaluation of extant knowledge: the authors comment on the existing literature and consider the methodological approaches adopted in the literature. Conclusion: suggestions for future research are proposed. Of interest to students, academics and policy-makers, this book provides an expert overview of the empirical evidence and offers critical commentary on the state of knowledge in the field of flexible working and new forms of work.

The book analyses organizational disengagement and its consequences at an organizational and at an individual level. The author argues for the existence of an additional dimension of employee disengagement, namely discursive disengagement. It is a distinctive dimension with respect to its dependence on a specific work of the employee. The author engages with discourse analysis to classify employee disengagement trajectories, vocabularies of motive and rhetorical resources. She analyses how people frame their decisions of staying or leaving organizations by defining their employment situation and how they justify their choices through their professional experiences.