As the growth in teleworking, 'virtual teams' and 'virtual enterprises' has shown, the economic landscape is increasingly characterized by an ability to work across spatial and organisational boundaries. Only with this redesign of working methods and business processes can the promise of the digital age be delivered. This book draws upon an international, multidisciplinary team of editors and contributors, and presents the most recent academic research on the subject.

"Reinventing the Information Technology Department" is both anecdotal and informal but deals with a subject which is of interest to chief information officers (CIOs) and IT Managers, addressing questions such as: how does the IT department keep pace with business change?; how do we provide stable and responsive IT platforms?; how do we add recognized value to the organization?; how do I reinvent my department?; how do I get onto the board?;This text offers an alternative view of the new roles of the in-house IT function and proposes a rethink about IT services within companies, suggesting a self-help approach to redefining/reinventing in-house IT for CIOs. The text explains that new modes of business thinking and operation are essential if a company is to succeed in the near future and in light of this, covers topics such as self-organizing systems, knowledge management, multi-stakeholder perspectives and empowerment initiatives in relation to the overall business and in particular the IT function Each chapter of this text contains implementation templates for readers to take themselves through the repositioning or re-engineering of the IT function and their own departments.

Since the advent of electronic commerce, and the increasing sophistication of the information systems used in business organizations, control and security have become key management issues.
This is a comprehensive review of these issues written for the business reader. It includes coverage of recent developments in e-commerce, as well as the more traditional systems. The text is intended for any manager whose work depends on financial or other business information. It includes case studies, summaries and review questions, making it ideal as a source text for students of business studies at postgraduate or advanced level.

For some unknown reason, Peter Altschul was born totally blind. He grew up in a working-class town where, with the help of his persistent mother, he broke through barrier after barrier, determined to live a full life.

After attending a private school that initially turned him away-simply because he was blind-Peter details how he discovered his gift for music, eventually playing percussion in the orchestra, marching band, and jazz ensemble at Princeton University. But it was only after Peter graduated from college that it became evident he would need a guide dog. Heidi, a Weimaraner with a large repertoire of barks, howls, and grunts, would assist Peter for the next eight years through the halls of New England Conservatory, where he eventually obtained a master's degree in music composition. Peter relays how he blazed a unique professional trail while simultaneously overcoming obstacles; managed his uneasy relationship with music; and embraced his unexpected entrance into an unfamiliar and romantic world. He also provides an unforgettable glimpse into the wonderful ways his five guide dogs supported him on his journey from urban bachelorhood to the light of love.

"Breaking Barriers" shares a compelling account of one man's journey through life as he and each of his specially trained dogs learned to trust each other, ultimately melding into a smooth working team that tackled the world-together.

'A text which will be valuable for architects and clients...much of practical value...well illustrated...Buy the book if you are involved in office design; it will set you on the path.' Building Design Tomorrow's Office is an ideal sourcebook for architects, interior designers, and others concerned with office interiors and the provision of good workplace facilities. The author summarizes the changing context of office work and identifies the important issues that facilities managers must consider and resolve when handling major physical revisions in the workplace. Laid out in an easy-to-read format, well-chosen case studies exemplify effective design choices.

Why do projects fail?The people who plan and execute major projects are often highly skilled and highly regarded. They are not obviously incompetent. Where a project uses external suppliers or contractors as a significant support to project delivery, the risk of a fundamental failure seems to escalate. Is this a failure of project management? A failure of procurement? A failure of both? Or are there other factors at play? This book aims to be a self-help manual. It will enable you to improve your personal and corporate performance. It will also help you ensure that the sub-system elements of a project, where there are 'interfaces' between systems that need to 'talk' to each other, will be effectively managed - with no nasty surprises. Buying and integrating advanced technologyRight First Time - Buying and integrating advanced technology for project success does not pretend to hold the key to a 'nirvana' of project delivery. Rather, it gets straight to the point about buying - and integrating - advanced technology. It recognises that integrating sub-systems is fertile ground for failure and that effective procurement is increasingly important in project delivery. The failure of one sub-system can undermine an entire project, and the integration of sub-components is all too often assumed to be a technical problem that 'technical people' will overcome. Few projects make integration a defined subset of the overall project plan, yet most will benefit from doing so. A project management playbookA management book rather than a technical book, Right First Time - Buying and integrating advanced technology for project success focuses on the difficult issue of sub-system integration in the context of third-party (supply) relationships. If you are responsible for project management and practical delivery, at senior or junior level, it provides lots of practical questions to help you work through the issues, acting as a catalyst for supplementary questions and lines of investigation, focusing on potential problem areas relevant to your own context. Powerful learning outcomes and self-reflective questions at the end of each chapter enable you to create key action points and assess your organisation's approach to improve project management governance and ensure you get it right first time. Project managers, procurement managers, business change managers, commercial managers, mobilisation/transition managers, product managers and contract managers will all find value in this comprehensive guide to managing sub-system integration for project success.

The workplace is changing radically, yet the building designs and environmental systems for conventional offices fail to support the more fluid use of space and time practised by these new kinds of office work. Prepared by the team who wrote The Responsible Workplace in 1992, this book is based on a major research project undertaken by DEGW and the BRE. It identifies the key organizational changes, patterns of work, work settings and types of space layouts and it will help specifiers and users of environmental systems understand what products will be suitable for innovative ways of office working.

eBook available with sample pages: 0203223101

Beyond Diversity and Intercultural Management develops a change model designed to challenge prevailing paradigms in the literature and conversations about equal employment opportunity, diversity, and intercultural management.

From the people who work exclusively from home to the 'portable' manager with no fixed site, the need to communicate is paramount. Mike Johnson's candid appraisal of teleworking, or telecommuting as it is also known, looks at the key benefits: for the individual it provides the opportunity to work from home; for the company it provides major savings on costs. The down side is the lack of human contact and the anxiety of employees who work away from the centre of things. The ...in brief books provide a critical 'snapshot' of the major management fashions and fads influencing business strategy. They cut through the consultants' jargon and steer a practical, common sense course through the theory and hype. They provide managers with a balanced view based on evidence rather than missionary zeal, so that they can be better informed.

China has broadcast its message. Calling on Africa, Australia and South America for resources, on the West for support, and on the world for understanding, its role in the global hierarchy is established yet pivotal. But that communist blink in the Imperial eye should not deceive you. China has a well shod foot in the global door of capitalism.
Western politicians, financiers and consumers have allowed opportunistic strategies to dominate global trade for the ultimate benefit of China. Yet the driving forces behind China's border and expansionary controls are often misunderstood and not fully appreciated.
Mackinnon and Powell show how China is adapting its traditional values and practices to target strategic investments worldwide. Understanding China's very different approaches to problem solving permits an effective engagement with modern China as it seeks competitive advantage globally. The authors contend that both China and the West must acknowledge reciprocal and mutually beneficial obligations - if confrontation is to be averted.

What is resilience?Resilience is the ability to cope with setbacks and find solutions to problems. It is the ability to bounce back from adversity and hardships, learn from experiences and move on. Being resilient means having the strength and conviction to confront life's challenges and adapt positively to difficult circumstances. A 2020 Gartner survey revealed that 74% of CFOs and finance leaders planned to keep their previously on-site workforce working remotely post COVID-19. Even before the pandemic, the work environment had become one of constant change. People could no longer expect job stability, working time had become increasingly fluid and sophistication of technology meant that businesses were no longer limited to specific geographical locations to manage their workforce. The impact of the COVID-19 pandemic, from the uncertainty and stress it created to the realisation that the world of work will need to change to deal with economic uncertainties and modified ways of working, means that resilience is now more important than ever. Why is resilience important?We need to build our resilience to cope effectively with ambiguity and change, and to bounce back in the face of adversity. This is particularly important if we manage and lead others at work. Well-being in the Workplace - A guide to resilience for individuals and teams is aimed at managers who need to build resilience in both themselves and their team and improve their own and others' well-being. Remote working makes it even harder for managers to identify if team members are struggling, and employees may lack the support network to help them cope with stress in their work and home environments. Recognise the warning signs and take positive actionA practical guide, this book will equip managers with the skills and confidence to effectively build their own and others' resilience and support their team's well-being. It covers: An introduction to what resilience is and why we need it; The challenges for managers of building resilience in themselves and others; How to assess your own levels of resilience; Tips for physical, emotional, mental and social well-being; How to build resilience in team members; and The benefits of building resilience and how to make habits stick. Managers, team leaders, those in HR roles, and employees looking to adapt to new ways of working will find this book invaluable. Understand the benefits of building resilience and how you can support your team's well-being - buy this book today!

Perfect for fans of Portia MacIntosh, Mhairi McFarlane and Catherine Walsh.Madison reckons she's a pretty good judge of character. When a disaster at work brings professional photographer Toby into her life, she has him all worked out within minutes. As their work collaboration blossoms into friendship, her preconceptions about him are only strengthened. The problem is that Madison has got one aspect of Toby completely wrong, and it tears their friendship apart when she finds out. How will she make sense of his revelation and, more importantly, how on earth will she get him to talk to her again?

Having sold over one million copies worldwide since it was first published, Secretarial Duties is well-established as a combined textbook and workbook which covers everything the secretary needs to know. The tenth edition has been completely revised using a new format and layout, and updated to take account of the new NVQ specification, and LCCI and PEI syllabi. It also focuses on the increasing role now played by computer technology in business adminisration. Recent advances in areas such as data storage and retrieval, the internet, speech recognition, automatic call distribution systems, video phones and desktop publishing are all covered. A wide range of in-tray exercises based on realistic case studies are provided at the end of each unit using examples of real forms and other business documents. In working through these realistic simulated business activities, the student is required not only to apply theoretical knowledge to practical situations, but is also encouraged to develop NVQ and GNVQ standards of competence. Further practice is provided with recent examination questions from LCCI and PEI examinations. The inclusion of a list of worldwide Chambers of Commerce and forms of address for letters to Europe provides a good reference source for those studying or working overseas. Key features retains proven features which have made this book a bestseller covers knowledge for current NVQ elements of competence provides sample examination questions for student practice includes new international reference sources for overseas students up-to-date with new computer technology, postal and banking services fully illustrated with photographs, diagrams and forms Students on NVQ level 2 and 3 administration, LCCI private secretary's certificate and PEI office procedures level 2 courses will find this book invaluable. It will also be useful for adult returners on NVQ level 2 and 3 business courses. For PAs and secretaries, it provides a comprehensive reference source.

Primarily targeted toward the network or MIS manager who wants to stay abreast of the latest networking technology, Enterprise Networking: Multilayer Switching and Applications offers up to date information relevant for the design of modern corporate networks and for the evaluation of new networking equipment. The book describes the architectures and standards of switching across the various protocol layers and will also address issues such as multicast quality of service, high-availability and network policies that are requirements of modern switched networks.

While much thought has been given to how business leaders and managers can obtain the most productivity from Millennials (Generation Y) and subsequent groups such as Generation Z, the true challenge is far more complex. The workforce of the near future will be a multigenerational one, featuring members from between four and six generations in one organizational setting. This situation is made even more complex and challenging with the effect of today's globalization, which has created worldwide hypercompetition in organizations that often involves members from multiple cultures who speak different languages. How to effectively handle such a diverse population is increasingly a key concern for organizations of all types and sizes. Global Applications of Multigenerational Management and Leadership in the Transcultural Era is a pivotal reference source that provides vital research on the application of applying numerous leadership styles to effectively navigate generational compromise. While highlighting topics such as consumer behavior, leadership management, and workforce diversity, this publication is ideally designed for business scholars, managers, executives, human resources professionals, recruitment agencies, students, business professionals, and international business leaders seeking current research on communication strategies and the most effective ways to handle a diverse workforce.

The working world of the twenty-first century can be a daunting place. With the glacial pace of unemployment decline, people cling to the jobs they have, not taking full advantage of the benefits of job transition. Courage in the Twenty-First Century is centered around the art of moving forward both in professional and personal life. Author, Joan Marques offers a strategy for self-renewal to divulge the virtues and viewpoints to successfully move from one career to another. Using the seven step system of: choice, open-mindedness, usefulness, reality, attitude, genius, and education, Marques ushers readers through the process of transitioning from one career to another in a time of employment uncertainty.

Despite how much we know about emotion, Social Functions of Emotion and Talking About Emotion at Work uniquely examines the utility of emotion in organizations against the ways in which both individuals and groups talk about them. Drawing on psychological and sociological research, this book provides groundbreaking insights for understanding how emotions are used in the workplace. Bringing together contributions from leading emotion researchers, this book features chapters focusing on 10 emotions, ranging from awe to shame. Through its exploration of the ways each emotion functions in relation to how we talk about them, this book injects fresh theoretical and practical momentum into how our discussions of workplace emotion can affect how emotional events are appraised over time and place. This, in turn influences the causes, expressions, and consequences of emotions in the workplace. With its novel approach, this book will be an invaluable tool for academics researching emotion, as well as postgraduate students working in the social sciences seeking reference material on emotion. HR managers and general readers seeking greater insight into emotions at work will also find this book to be a useful tool. Contributors include: N.M. Ashkanasy, R.A. Baron, S. Connelly, M. Dasborough, C.D. Fisher, D. Geddes, P. Harvey, M.L.A. Hayward, P.J. Jordan, S. Kiffin-Petersen, H.C. Lench, D. Lindebaum, K.E. Moura, K.A. Perez, R.H. Smith, R.K. Smith, P.N. Stearns, A.C. Troth, M.R. Turner, K.L. Tyran, T.S.H. Wingenbach

Finally in paperback: the New York Times bestseller by the acclaimed, bestselling author of Start With Why and Together is Better. Now with an expanded chapter and appendix on leading millennials, based on Simon Sinek's viral video "Millenials in the workplace" (150+ million views).

Imagine a world where almost everyone wakes up inspired to go to work, feels trusted and valued during the day, then returns home feeling fulfilled. This is not a crazy, idealized notion. Today, in many successful organizations, great leaders create environments in which people naturally work together to do remarkable things.

In his work with organizations around the world, Simon Sinek noticed that some teams trust each other so deeply that they would literally put their lives on the line for each other. Other teams, no matter what incentives are offered, are doomed to infighting, fragmentation and failure. Why?

The answer became clear during a conversation with a Marine Corps general. "Officers eat last," he said. Sinek watched as the most junior Marines ate first while the most senior Marines took their place at the back of the line. What's symbolic in the chow hall is deadly serious on the battlefield: Great leaders sacrifice their own comfort--even their own survival--for the good of those in their care.

Too many workplaces are driven by cynicism, paranoia, and self-interest. But the best ones foster trust and cooperation because their leaders build what Sinek calls a "Circle of Safety" that separates the security inside the team from the challenges outside.

Sinek illustrates his ideas with fascinating true stories that range from the military to big business, from government to investment banking.

A legal scholar and sociologist, John Flood spent years observing a large law firm from the inside-much like an embedded journalist, but with the perspective of a researcher on the theory and practice of legal organizations. What he found and analyzed resulted in a study that has been cited by many scholars over the years as the ultimate account of the inner workings of a corporate law firm, including its relations with clients, employees, and the broader profession. Further, using four detailed case studies, he showed how the construction of legal information and problems depended heavily on the role and specialization of the lawyer and the power of the client. Now in its Second Edition, with updated references and account of the radical shifts in legal practice over the past few years in the U.S. and U.K., Flood's pathbreaking book continues to be a fascinating resource for scholars of the legal profession, as well as interested readers who want to see exposed the inner sanctum of private, big-money law practice. This edition also adds a new, reflective introduction by Lynn Mather, the SUNY Distinguished Service Professor at the University at Buffalo.

Business leaders are being lost - in a business world that so desperately needs leadership today. Although women now represent half of all managers, they hold less than 10 percent of the top positions in U.S. corporations. Somehow, women are being lost on their way up. Much has been written about women leaders; rarely do we hear them speak. The Lost Leaders presents, in their own voices, the personal stories of women who achieved success in corporate leadership but have chosen to abandon their corporate careers. Readers will hear their own triumphs and struggles in the stories these women tell. When taken together, these stories provide a fascinating glimpse of the culture that exists in the contemporary corporation. The Lost Leaders examines what happened - and what is still happening - to women who could be leaders but have chosen instead to leave corporate environments. Heppner shows us that, though there have been tremendous changes since the careers depicted here began, the environment that led these women to leave is still prevalent. Grounded firmly in academic research, Heppner writes in an accessible style that is of interest to business professionals, students, and researchers alike, capturing a unique time in our cultural history and illuminating today's workplace.