Just a few years ago, the concept of job-related privacy was barely recognized by the law and virtually unknown to most employers. Under the legal doctrine of employment-at-will, the conditions of most employment were dictated by employers, and workers held their jobs at the discretion of their superiors. In the past two decades, however, numerous laws and court rulings have established the doctrine of workplace privacy: the protection of employees and job applicants from attempts by employers to learn information about them and to regulate their activities on and off the job. This book examines the multi-faceted concept of workplace privacy, helping employers and workers to appreciate each other's legal rights, and offering practical suggestions for avoiding legal pitfalls.

A number of general privacy-related issues are addressed in the volume, including how to balance employee privacy interests with business needs, what adjustments should be made in regard to illicit drugs and drug testing, and the role of computers in monitoring employees. In language stripped of as much legal jargon as possible, Jon Bible and Darien McWhirter discuss some basic aspects of our legal system and consider why employee screening attracts so much attention today. They review factors that impinge on an employer's right to screen and trace the evolution of the privacy concept from its 1890 recognition as a legal article to its current applications in the field of employment law. Finally, they explore the privacy implications of specific employment screening devices, such as AIDS, drug, and polygraph testing, as well as on-the-job surveillance and lifestyle activity interference. Extensive references are supplied at the end of each chapter, and an appendix containing the entire text of the Americans with Disabilities Act of 1990 is also included. This study of an important legal issue will be a valuable reference source for the personnel and human resource professionals in most businesses, as well as for any employees who wish to further understand this complicated subject. Students of business and employee relations will also find it to be an important resource, as will both academic and public libraries.

This book deals with how coaching interventions can drive a journey of transformational change at individual, team, and organizational levels. As a result, coaching interventions serve to create more reflective people, who in turn, create better organizations. The group coaching methodology, used by the INSEAD Global Leadership Center (IGLC) and adopted by the Center for Leadership Development Research (CLDR) at the European School of Technology and Management (ESMT), Berlin, is the basis for developing the theoretical assumptions behind the chapters. Through sharing research methodologies, and describing intervention and change techniques used in the leadership development and education of executive coaches, the book sheds light on how the 'magic' of coaching works, what coaches actually do, and how their clients respond.
This book is a joint project between the IGLC and the CLDR. In compiling it, we have involved academics who conduct research, teach, and consult; leadership development coaches; change consultants; and executives who adopted IGLC methods for reflection on leadership development opportunities and challenges. We have also included people who have experienced IGLC methods in the process of their developmental journeys. They have collaborated, consulted their research and practice notes, analyzed data from inquiry projects, and shared their personal experiences in individual essays.

A common complaint heard in today's business office is, There is paper everywhere but I cannot find the document that I'm looking for It is estimated that 90 percent of all data and information currently being processed and distributed within offices and between organizations resides on paper. Finding the physical space to store this paper can be a key problem. To overcome this problem and others, there is a need for a dramatic new approach to information processing found in business. Such an approach is found in this unique and useful volume.

Essentially, image processing systems in business use today's computer technology to solve paper processing and storage problems. Their main means of processing is performed electronically, that is, documents are captured initially on an electronic medium and forwarded to other users in the same mode. In this manner, their essential means of communicating with users is in an electronic format versus a paper one. Also, image processing systems in business are much more flexible in meeting changing user needs, especially when the data is stored on optical disk.

This reference book profiles corporate magazines, those sponsored by and produced for a single business firm. Some of these periodicals are internal, aimed at the company's own employees and retirees. Others are mainly external and are directed at a broader audience of stockholders, customers, and readers outside the corporation's immediate family. Still others have a dual role, and target both internal and external audiences. Some of these magazines are quite old--the oldest profiled here dates from 1865. Some have enormous circulations, the largest having reached nearly 12 million bimonthly, though they rarely produce circulation revenue. This is the first book to fully consider this genre of magazine publishing. Journalism and communication scholars examine a representative sample of 52 of these magazines in individual descriptive essays, each with appended publishing history and information sources. Bibliographic information is necessarily limited. Entries are arranged alphabetically and each entry appears in additional appendixes which classify the profiled magazine by founding date and geographic location. An end-of-volume appendix provides brief data on 232 additional magazines.

* Each theory point is immediately backed up with exercise practice to consolidate learning. * All the exercises are presented in Teeline for all-important reading practice. * The reading and dictation passages prepare students for exam work. * Special outlines, distinguishing outlines and word groupings are highlighted so that they can be accessed quickly.

About the Book

The changing face of leadership is increasingly concerned with "social influence" - drawing people and disparate parts of an organization together in ways that make individuals and organizations more effective. The old way of directing people to do things has given way to guiding them to want to do things. The leadership journey outlined in this book gets to the heart of leading organizations. As you continue on your journey with us you will learn a new model of leadership and organization structure that will create a better future for everyone. You will discover a most vital lesson of success, Leadership Genius.

About the Authors

Dan McArthur is an independent board director and a member of the Institute for Effective Leadership advisory board. He has been a top-tier management consulting firm leadership principal, senior manager in several major corporations, managing director of a private equity firm and an entrepreneur. He is author of Outcome Management and many other books and articles on business vitality. Vincent Higgins is a board director, strategist and President and CEO of the Institute for Effective Leadership. With advanced degrees in physics, philosophy, and theology, he uses his "theo-physicist" background in leadership and enterprise development. He has lived in a number of countries working with corporate leaders and organizations and speaks several languages.

The Institute for Effective Leadership, a leadership development and advisory firm which sees "effectiveness" as achieving --and constantly surpassing-- an organizations stated objectives, for greater impact, profitability and sustainability. Its proven track record has enabled executives and decision-makers to reach their full potential, for the good of their organizations and society as a whole. www.effective-leadership.com

In recent years many employers in the U.S., Great Britain, Ireland, and elsewhere, often in partnership with their unions, have turned to new approaches to managing and resolving workplace disputes. In the U.S. this movement is often called "alternative dispute resolution" (ADR), an approach that involves the use of mediation, arbitration, and other third-party dispute resolution techniques, rather than litigation, to resolve workplace disputes. Some employers have established so-called "conflict management systems," a pro-active, strategic approach to handling workplace conflict. This volume contains chapters by some of the world's leading scholars of workplace dispute resolution and conflict management as well as chapters by emerging younger scholars in these fields. The chapters present original research that combines cutting-edge thinking about the theoretical dimensions of ADR and conflict management along with rigorous empirical analyses of real-life data.

Robert Greifeld was CEO of NASDAQ for over a decade, during which time it was named Company of the Year, ranked one of the best performing companies in the U.S., included in Fortune's annual list of 100 fastest growing companies and shares of the company's stock rose a whopping 800%.

In Market Mover, Bob looks at the headline-making events that took place while he was at the helm from the collapse of Lehman Brothers and the financial crisis of 2008, to Facebook's disastrous IPO and the Bernie Madoff scandal. He takes you exclusively behind the headlines using them as jumping off points for lessons that can be applied to any business, including jumpstarting change, working with technology, finding the best people, and adapting to globalization.

Much of the research in the area of telework has been more enthusiastic and optimistic than dependable. This book presents objective descriptions and experiences of telework, instead of focusing on boosterism of proponents' theories or the unexamined skepticism of naysayers. Vega specifically questions the wholesale adoption of telework as recommended by its advocates. She examines the impact of telework on the worker, as well as benefits to the employer. Telework might not be the answer to all problems, but Vega's close examination concludes with an upbeat description of what can happen--and has happened--in the best of circumstances.

As the first person that many people encounter in their contact with the veterinary practice, the veterinary receptionist has an important part to play in inspiring confidence in clients. The new edition of this popular book remains a unique guide specifically for the veterinary receptionist, providing practical, easily accessible information on how to fulfill this role professionally and efficiently. It advocates an understanding of the role of the receptionist as integral to the practice and supplies the basic information that every veterinary receptionist needs to function effectively. The new edition includes fully updated information on client service and dispensing as well as first aid along with 2 new chapters. The start of each chapter now has a summary outcome identifying specific objectives. The authors have included more scenario cases so the readers can identify more closely with the text. The first UK book specifically written for the veterinary receptionist, providing quick access to the information most requested by clients Provides practical guidelines to improve professional practice - learn how to become more effective in your role as the 'face of the practice' Learn how to deflect and deal with complaints from angry clients, as well as coping with the distress caused by a pet's illness Case studies used to help the reader identify and learn about specific issues and situations The authors provide highly practical tips, checklists and quizzes throughout the book, promoting reader interactivity Fully revised and expanded chapters, including fully re-written chapters on labelling and dispensing; client care solutions; first aid; and client service Inclusion of more case study boxes and further reading references Fresh 2-colour text for easy reading and increased navigability New, durable cover

Arrogance plays a problematic role in organizations, and it is a unique and difficult challenge to address. Taking proper steps towards recognizing and measuring the effect of arrogance in job performance becomes an important step in improving workplace environments. Analyzing Workplace Arrogance and Organizational Effectiveness: Emerging Research and Opportunities provides emerging research on the effects entitlement and superiority have in the workplace, particularly from those in managerial and administrative positions. Highlighting a range of pertinent topics, such as contextual performance, strategic scope, and workplace arrogance scale, this book is an important resource for academics, researchers, students, and managers seeking current research on the relationship between performance and arrogance in the workplace.

This book provides a cutting edge look at the experience of worker representation in the employment relations of workplace health and safety. Examining the extent to which existing arrangements deliver results, this book reflects on whether the effectiveness of worker representation is eroded or enhanced by current regulatory and organizational constructs.

Moving from theory into practical reality, ergonomics has come of age as a useful tool for generating safe, comfortable, and productive working environments. Tackling both the simple and complex aspects of a variety of workplaces, Office Ergonomics: Practical Applications demonstrates how to create offices that accommodate all workers. The book contains practical advice on how to maintain an office environment that promotes a healthy, safe, and efficient workforce.

Covering workstation design, selection, layout, and use, the book details the impact of computers on worker well-being, particularly when used under unfavorable conditions, and discusses how ergonomics can accommodate disabled workers. The author emphasizes the need to offer 'protection' to people involved in manual handling in offices, an issue that is frequently overlooked, and offers advice on how to work satisfactorily in non-office environments. She explores the possible negative outcomes, such as back pain, headaches, and upper limb disorders, of a poorly designed workstation.

Walking you through all the features of an office, the book provides insight into the potential problem areas that workers often encounter. The book explains how to identify suitable workstation furniture, test it, trial it, and introduce the final selection so the workforce accepts it. The author draws on first-hand experience dealing with difficulties in many types of office situations to provide straightforward, easily applicable advice on how to improve the workplace to reduce the likelihood of workers experiencing discomfort, ill-health, and dissatisfaction.