As more people choose to work from home, the challenges for both the home worker and traditional management increase. Many questions arise regarding how to appraise the remote worker, the logistics of home working, and productivity. The authors focus on developing the right skills to cope with this new environment and stress the importance of knowing what the homeworker needs.Other issues addressed are finding the right balance between the office, home and client sites, dealing with the creation of workable home office environment, and technological and legal issues.

Transform your career or your business with these simple tips and tricks to make virtual working easier than ever before – office no longer required.

The remote work revolution is here. Even before COVID-19 created the largest remote work experiment in history, the business world was already gravitating toward virtual workplaces. Suddenly organizations as big as Twitter are learning that their employees don’t need an office in order to get great results. How to Thrive in the Virtual Workplace shows how to stay productive, feel like part of a team and make the most of remote working.

Robert Glazer shares the principles, tactics and tools his company has developed in more than a decade of successfully working as a joined-up but 100 per cent remote workforce, as well as interviewing other leaders in the sector about what works for them. As founder and CEO of Acceleration Partners, an organization with 170 employees who all work from home, Glazer has been recognized with dozens of awards for its industry performance and company culture. Here, he shares a step-by-step guide to building a culture of flexibility and trust, hiring and communicating effectively – both internally and externally – as a successful remote business.

What's stopping you from doing the best work of your life? People are sick of the old ways of doing business. Despite the enthusiasm that surrounded the emergence of a hybrid working world, it still takes for ever to get anything done. Meetings and emails are almost belligerently incessant. Bureaucracy and hierarchy continue to stifle creativity and talent. So - after literal decades of management theory, as well as multiple shifts in the technological landscape - why can't we do better? Aaron Dignan is an expert in modernizing workplaces. He has built a career teaching top-level companies how to change to suit their workforce better and, in doing so, how to foster genuine innovation, loyalty and growth. In Brave New Work, he uses stories and experiences gathered from that career to lay out a fearless manifesto for a new type of work. This book will show you how to transform your team, department or business from the inside out, making work more adaptable, enjoyable and human. It's packed with tactics and tips for updating your company's operating system: the assumptions so deeply embedded within your organization that you don't even know you're being crippled by them. Learn how to reignite passion and energy throughout your organization, how to retain and attract a dedicated and happy workforce, and, ultimately, how to build a company that runs itself.

There is a general consensus that deep-seated changes are reshaping the way production and work are organized, the way employees, employers and their representatives deal with each other, and the way governments seek to shape society. In this work a group of leading scholars take stock of the evidence and implications of the new workplace. Drawing on examples from a variety of national contexts, they seek to characterize the nature of contemporary workplace change, and assess its implications for the organization of work for workers, for employment relations and for public policy.

As the growth in teleworking, 'virtual teams' and 'virtual enterprises' has shown, the economic landscape is increasingly characterized by an ability to work across spatial and organisational boundaries. Only with this redesign of working methods and business processes can the promise of the digital age be delivered. This book draws upon an international, multidisciplinary team of editors and contributors, and presents the most recent academic research on the subject.

The workplace is a crucially important site for learning in today's learning society. In this authoritative book, the authors look at the changing nature of the work and the effects that this has on the skill and knowledge requirements of individuals, its implications for the workplace and employment, and ways in which these changing requirements can be met. The editors are founder members of the Working to Learn group, and are internationally recognised as leading experts in vocational education and training. International in scope and based on their wide-ranging experiences and research, this book brings together the implications of workplace changes for educators, managers and society. In an age where jobs and work - and the success of organisations - are increasingly dependent on developing skills and knowledge, this will be important reading for educators, trainers, human resource managers and policy makers alike.

The FET College series is designed to meet the needs of students and lecturers of the National Certificate Vocational.

"Reinventing the Information Technology Department" is both anecdotal and informal but deals with a subject which is of interest to chief information officers (CIOs) and IT Managers, addressing questions such as: how does the IT department keep pace with business change?; how do we provide stable and responsive IT platforms?; how do we add recognized value to the organization?; how do I reinvent my department?; how do I get onto the board?;This text offers an alternative view of the new roles of the in-house IT function and proposes a rethink about IT services within companies, suggesting a self-help approach to redefining/reinventing in-house IT for CIOs. The text explains that new modes of business thinking and operation are essential if a company is to succeed in the near future and in light of this, covers topics such as self-organizing systems, knowledge management, multi-stakeholder perspectives and empowerment initiatives in relation to the overall business and in particular the IT function Each chapter of this text contains implementation templates for readers to take themselves through the repositioning or re-engineering of the IT function and their own departments.

Since the advent of electronic commerce, and the increasing sophistication of the information systems used in business organizations, control and security have become key management issues.
This is a comprehensive review of these issues written for the business reader. It includes coverage of recent developments in e-commerce, as well as the more traditional systems. The text is intended for any manager whose work depends on financial or other business information. It includes case studies, summaries and review questions, making it ideal as a source text for students of business studies at postgraduate or advanced level.

Recent years have witnessed major changes to the workplace across Europe. The speed of these changes requires constant monitoring and reappraisal. In this book, recent trends are analyzed and their consequences discussed, within a socio-historical context which also reveals underlying patterns of continuity. The trends analyzed include: the presence of high rates of endemic unemployment and underemployment, particularly amongst the young the growth of insecure and precarious employment sweeping changes to the regulation of and organization of work the diminution in the availability of manual work and the growth of white-collar service-sector jobs the growing participation of women in paid employment the introduction of new organizational forms and new forms of management the accelerating use of IT the growth in demand for educational and vocational qualifications by employers the increasing influence of European legislation on work, retirement, health, safety, etc the growing importance of voluntary-sector work The contributors to the volume present both primary research and a wide-ranging survey and analysis of recent major contributions in the field. Detailed empirical material is included from Belgium, Finland, Germany, The Netherlands, Spain, Sweden, the UK and the EU more generally. Thus, the book aims to provide a current overview of the nature of work from a pan-European perspective, illuminated by up-to-the-minute field research.

'A text which will be valuable for architects and clients...much of practical value...well illustrated...Buy the book if you are involved in office design; it will set you on the path.' Building Design Tomorrow's Office is an ideal sourcebook for architects, interior designers, and others concerned with office interiors and the provision of good workplace facilities. The author summarizes the changing context of office work and identifies the important issues that facilities managers must consider and resolve when handling major physical revisions in the workplace. Laid out in an easy-to-read format, well-chosen case studies exemplify effective design choices.

Despite how much we know about emotion, Social Functions of Emotion and Talking About Emotion at Work uniquely examines the utility of emotion in organizations against the ways in which both individuals and groups talk about them. Drawing on psychological and sociological research, this book provides groundbreaking insights for understanding how emotions are used in the workplace. Bringing together contributions from leading emotion researchers, this book features chapters focusing on 10 emotions, ranging from awe to shame. Through its exploration of the ways each emotion functions in relation to how we talk about them, this book injects fresh theoretical and practical momentum into how our discussions of workplace emotion can affect how emotional events are appraised over time and place. This, in turn influences the causes, expressions, and consequences of emotions in the workplace. With its novel approach, this book will be an invaluable tool for academics researching emotion, as well as postgraduate students working in the social sciences seeking reference material on emotion. HR managers and general readers seeking greater insight into emotions at work will also find this book to be a useful tool. Contributors include: N.M. Ashkanasy, R.A. Baron, S. Connelly, M. Dasborough, C.D. Fisher, D. Geddes, P. Harvey, M.L.A. Hayward, P.J. Jordan, S. Kiffin-Petersen, H.C. Lench, D. Lindebaum, K.E. Moura, K.A. Perez, R.H. Smith, R.K. Smith, P.N. Stearns, A.C. Troth, M.R. Turner, K.L. Tyran, T.S.H. Wingenbach

The workplace is changing radically, yet the building designs and environmental systems for conventional offices fail to support the more fluid use of space and time practised by these new kinds of office work. Prepared by the team who wrote The Responsible Workplace in 1992, this book is based on a major research project undertaken by DEGW and the BRE. It identifies the key organizational changes, patterns of work, work settings and types of space layouts and it will help specifiers and users of environmental systems understand what products will be suitable for innovative ways of office working.

eBook available with sample pages: 0203223101

The coronavirus pandemic forced work back into the home on a massive scale. The long-held belief that work and home are separate spheres of economic life was turned on its head overnight. Many employees were new to this way of working and many employers had to manage a disparate workforce for the first time. This book reviews what impact this shift had on the lives of millions of employees, the organisations which employ them and the societies in which they live. It also looks to a future in which more work is carried out remotely - at home, in the local cafe, restaurant or bar, or while moving from place to place. The book syntheses the existing evidence in an accessible and easy-to-read way. It will appeal to all those who want a quick and concise introduction to the major themes associated with remote and hybrid working. This will include teachers, lecturers, students, academics and policy-makers as well as those who have experienced the challenges and benefits of homeworking first-hand.

An IT service desk is the first point of contact between users and an IT organisation. A service desk is a one-stop destination for enquiries, requests and reporting issues, ensuring continuing use of IT services without disruption. They have become intrinsic in modern organisations. A service desk makes prioritising and responding to customer enquiries much more efficient, saving time and money. More and more organisations are understanding that customer satisfaction is key to developing their business. The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporting service desks in the enterprise. It will help service desk teams in adopting ITIL(R) to accomplish their tasks while making the necessary adaptations as per their organisation's needs. Suitable for service desk agents, supervisors and managers, as well as project managers and senior management looking to revise processes, this book will help readers get a service desk unit off the ground and act as a key reference guide once the service desk has been implemented. Topics covered include: Planning for a service desk; Telephony and tooling; The service desk team; Documentation; Performance measures; and Technology considerations - artificial intelligence and platforms and tools.

From the people who work exclusively from home to the 'portable' manager with no fixed site, the need to communicate is paramount. Mike Johnson's candid appraisal of teleworking, or telecommuting as it is also known, looks at the key benefits: for the individual it provides the opportunity to work from home; for the company it provides major savings on costs. The down side is the lack of human contact and the anxiety of employees who work away from the centre of things. The ...in brief books provide a critical 'snapshot' of the major management fashions and fads influencing business strategy. They cut through the consultants' jargon and steer a practical, common sense course through the theory and hype. They provide managers with a balanced view based on evidence rather than missionary zeal, so that they can be better informed.

Proven strategies to build, nurture, and retain world-class talent in a hybrid environment In The Successful Hybrid Team: What the Best Hybrid Teams Know About Culture that Others Don't (But Wish They Did), award-winning diversity and inclusion expert Perrine Farque delivers an eye-opening look into what distinguishes world-class teams from the also-rans. The book explores the permanent changes being made in the modern workplace, how hybrid work is fundamentally changing the nature of teams, and the overwhelming importance of culture in determining performance. The author introduces a four-pillar framework that details what you need to do to hire, lead, and retain a high-performing team in a hybrid world. You'll discover how to create a unified hybrid leadership team, how to build extreme clarity and transparency, how to overcommunicate through digital channels, and how to unify cross-cultural remote teams with cultural awareness. The book also offers: A deep dive into topics like how and why meetings are important, and how to best leverage them in a hybrid environment Descriptions of the most common pitfalls experienced by those leading hybrid teams and how to avoid them Useful tips, resources, and checklists that supplement the four-pillar framework discussed in the book A can't-miss resource for executives, managers, and other business leaders who find themselves dealing with the new reality of hybrid and remote work, The Successful Hybrid Team will also earn a place in the libraries of human resources and DEI professionals, remote workers, and anyone else who regularly interacts with colleagues, direct reports, or supervisors in a hybrid environment.

Every journey starts with a single-step realization that we don't have to take any more of this crap. The world of work - and all that's wrong with it - is dominated by 12 statements. We hear them every day. We utter them at will. But they're all garbage. What if we said - no more? This is the business book for everyone who can't bear to read business books. Which is most of us. It considers that in being part of the problem - an uncomfortable admission - we may also be the creators of the solution. In uncompromising, engaging and humorous fashion, it dismantles each statement and sets us on the path to a better world of work. You can read each essay between meetings you'd rather not be at, after which, your working life will never be the same again. Neil Usher is a practitioner, writer and thinker about work and the workplace. His collaborators on this book, Kirsten Buck and Perry Timms are, too. We've skipped the usual sensational endorsements because most of the time they're a fiction. We'd rather you decided for yourself.

ISO 50001 - A strategic guide to establishing an energy management system provides a practical but strategic overview for leadership teams of what an EnMS (energy management system) is and how implementing one can bring added value to an organisation.

Extend the principles of diversity and inclusion to your company's suppliers Many people are familiar with the importance of ensuring and advancing inclusion, equity, and diversity amongst their employees and managers. But do your efforts include supplier diversity--an equally as important and essential part of any holistic diversity effort? In Supplier Diversity For Dummies, nationally recognized small business strategist and economic inclusion and supplier diversity expert Kathey Porter delivers an empowering and informative guide to implementing this integral part of any robust inclusion initiative: supplier diversity. You'll understand the relevance of supplier diversity and why it's important to encourage equal opportunity for diverse suppliers and businesses owned and managed by underrepresented groups. In this book, you'll also find: The answers to your most pressing questions about how to build a coherent and sustainable supplier diversity program Ways to contribute more fully to your company's diversity and inclusion functions Strategies to position supplier diversity as a central function in your organization Perfect for company buyers, purchasing and procurement professionals, material management executives, strategic souring professionals and supplier diversity practitioners, Supplier Diversity For Dummies is a must-read resource for supply chain professionals, diversity and inclusion leaders and anyone looking to increase their proficiency in supplier diversity, improve supply chain inclusivity and increase their social impact.

Companion book Remote Team Interactions Workbook now available! Effective software teams are essential for any organization to deliver value continuously and sustainably. But how do you build the best team organization for your specific goals, culture, and needs? Team Topologies is a practical, step-by-step, adaptive model for organizational design and team interaction based on four fundamental team types and three team interaction patterns. It is a model that treats teams as the fundamental means of delivery, where team structures and communication pathways are able to evolve with technological and organizational maturity. In Team Topologies, IT consultants Matthew Skelton and Manuel Pais share secrets of successful team patterns and interactions to help readers choose and evolve the right team patterns for their organization, making sure to keep the software healthy and optimize value streams. Team Topologies is a major step forward in organizational design for software, presenting a well-defined way for teams to interact and interrelate that helps make the resulting software architecture clearer and more sustainable, turning inter-team problems into valuable signals for the self-steering organization.

From the founder of the worldwide 30% Club campaign comes a career book for women in a transforming world who don't just want to lean in, but instead, shatter the paradigm as we know it. 'I absolutely love her, I think she's such a force for good' Pandora Sykes, The High Low In A Good Time to be a Girl, Helena Morrissey sets out how we might achieve the next big breakthrough towards a truly inclusive modern society. Drawing on her experience as a City CEO, mother of nine, and founder of the influential 30% Club which campaigns for gender-balanced UK company boards, her manifesto for new ways of working, living, loving and raising families is for everyone, not just women. Making a powerful case for diversity and difference in any workplace, she shows how, together, we can develop smarter thinking and broader definitions of success. Gender balance, in her view, is an essential driver of economic prosperity and part of the solution to the many problems we face today. Her approach is not aimed merely at training a few more women in working practices that have outlived their usefulness. Instead, this book sets out a way to reinvent the game - not at the expense of men but in ways that are right and relevant for a digital age. It is a powerful guide to success for us all.

You don't have to be ruthless to get ahead--kindness will get you there faster From the CEO of the Pavilion community, Sam Jacobs, Kind Folks Finish First weaves practical business lessons with fresh perspectives on how you can achieve success. The ideas in this book are backed by the author's personal experience building a nearly $200-million business rooted in kindness, reciprocity, and deeply held values. More than that, they're proven principles that have helped thousands reach their goals in every arena. In business, we've been told to never leave money on the table. Don't split the difference. You need to be ruthless in order to make it to the top. Kind Folks Finish First shows you that isn't the only path. Being a good person and earning money aren't mutually exclusive. Helping others isn't a sacrifice; it's a long-term strategy that can spur your success if only you're willing to take the exit ramp, reset your destination, and fuel your future with generosity. Walk through a proven process to discover what you really stand for Learn how to assume control of your life and how to leverage reciprocity to drive professional success. Align your personal life with your professional life Unlock your highest potential to create true happiness Anyone looking for a kinder, gentler, more values-driven and authentic way to succeed will love this book. The secret is finally getting out--kind people really do get ahead faster.

In 1979, Suzanne C. Kobasa propounded her theory of "hardiness" where she hypothesized her 3Cs: Commitment, Control, and Challenge, as the basic ingredients of hardiness that make an individual stress resilient. She was one of the early researchers who paid attention to personality features and illustrated that individuals who experience high level of stress without mental and physical illness have a different personality from those who become ill in stressful conditions. In current times, the discourse has enjoyed a sustained scholarly interest but there is hardly any study on the corporate professionals or the Indian context. Since the early 1990s, India has joined the corporate world and has been a fast-developing country. This changed state of affairs provides a broader scope of study on hardy personality in coping with stress in the Indian context. This book examines the efficacy of hardiness on the Indian corporate professionals in the post-globalization scenario. It endeavours to situate Kobasa's foundational theorisation along with those offered by other scholars in the context of the contemporary life situations with a focus on India. It presents a hypothesis that in the Indian context, culture could be looked upon as yet another basic component of hardiness. Culture and Resilience at Work offers an assessment of the significant contribution of Indian culture as one of the major contributing components in enhancing hardiness in corporate professionals. It will be of interest to researchers, academics, professionals, and students in the fields of stress management, human resource management, social psychology, culture studies, and organizational behaviour.