The definitive guide to eliminating the forces that make it harder, more complicated, or downright impossible to get things done in organizations. Find out why Adam Grant says "If every leader took the ideas in this book seriously, the world would be a less miserable, more productive place."

Every organization is plagued by destructive friction. Yet some forms of friction are incredibly useful, and leaders who attempt to improve workplace efficiency often make things even worse. Drawing from seven years of hands-on research, The Friction Project by bestselling authors Robert I. Sutton and Huggy Rao teaches readers how to become “friction fixers.”

Sutton and Rao kick off the book by unpacking how skilled friction fixers think and act like trustees of others’ time. They provide friction forensics to help readers identify where to avert and repair bad organizational friction and where to maintain and inject good friction. Then their help pyramid shows how friction fixers do their work, from reframing friction troubles they can’t fix right now, so they feel less threatening, to designing and repairing organizations. The heart of the book digs into the causes and solutions for five of the most common and damaging friction troubles: oblivious leaders, addition sickness, broken connections, jargon monoxide, and fast and frenzied people and teams.

Sound familiar? Sutton and Rao are here to help. They wrap things up with lessons for leading your own friction project, including linking little things to big things; the power of civility, caring, and love for propelling designs and repairs; and embracing the mess that is an inevitable part of the process (while still trying to clean it up).

In today's business world, understanding and supporting understudied groups is vital to maintain workplace diversity, safety, and ethics as well as promote a positive work environment. Communication within a business is a key aspect of ensuring these groups are considered and all employees are informed of guidelines, services, and other various support systems available. Cases on Organizational Communication and Understanding Understudied Groups presents case studies that focus on organizational issues that individuals are likely to experience at some point during their employment in various understudied areas such as neurodiversity, learning differences, mental health, identity, gender, ethics, and emotion. Covering topics such as cross-cultural interactions and privacy management, this reference work is crucial for business professionals, academicians, researchers, scholars, practitioners, instructors, and students.

An elegant notebook with premium paper that writes like a dream. A versatile notebook with a thoughtful, luxe design. With smooth, cream-colored paper and special features including a ribbon marker, elastic-band closure, and interior pocket, this notebook is a perfect companion for any writing adventure, big or small. Whether you want to make travel plans, record a stray thought, or jot down ideas for your next project, you don't need to look any further.

In a world becoming more and more virtual, human relations skills are being lost -- along with the skill of leadership. And yet never before have these abilities been more valuable or sought after. What's needed is a new type of leader -- one who can inspire and motivate others while adhering to timeless leadership principles such as flexibility, adaptability, trustworthiness, and distribution of power. With "Leadership Mastery," you will identify your strengths and adopt effective strategies to:
- Gain the respect and admiration of others using little-known secrets of America's most successful leaders
- Get family, friends, and coworkers to do what you ask because they want to, not because they have to
- Respond effectively in a crisis
- Make powerful decisions and follow through on them using Carnegie's action formula
Incorporating interviews with top leaders in business, entertainment, sports, and academia, "Leadership Mastery" stands next to the classic "How to Win Friends and Influence People."

'Kind, realistic and genuinely helpful' Observer 'Bravo on the publication of this witty, wise guide to solo working' Alice Lascelles 'Filled to the brim with advice . . . Such a brilliant book' Emma Gannon Whether by choice or circumstance, as a freelancer or a company employee working from home, more of us are becoming solo workers than ever before. But once you've made the leap, how to do you actually work well in isolation? And how can you thrive while working alone? Picking up where the freelancer bibles stop, Solo addresses what we gain but also miss when we shift from the structure of an office environment to the solitary confines of our homes or studios. Blending the latest research in psychology, economics and social science with guided self-examination and more than ten years of freelance experience, Rebecca Seal shows you how to stay resilient, productive and focused in a company of one. Practical and inspiring, she also explores the idea of meaningful work and helps you define your own success.