The definitive guide to eliminating the forces that make it harder, more complicated, or downright impossible to get things done in organizations. Find out why Adam Grant says "If every leader took the ideas in this book seriously, the world would be a less miserable, more productive place."

Every organization is plagued by destructive friction. Yet some forms of friction are incredibly useful, and leaders who attempt to improve workplace efficiency often make things even worse. Drawing from seven years of hands-on research, The Friction Project by bestselling authors Robert I. Sutton and Huggy Rao teaches readers how to become “friction fixers.”

Sutton and Rao kick off the book by unpacking how skilled friction fixers think and act like trustees of others’ time. They provide friction forensics to help readers identify where to avert and repair bad organizational friction and where to maintain and inject good friction. Then their help pyramid shows how friction fixers do their work, from reframing friction troubles they can’t fix right now, so they feel less threatening, to designing and repairing organizations. The heart of the book digs into the causes and solutions for five of the most common and damaging friction troubles: oblivious leaders, addition sickness, broken connections, jargon monoxide, and fast and frenzied people and teams.

Sound familiar? Sutton and Rao are here to help. They wrap things up with lessons for leading your own friction project, including linking little things to big things; the power of civility, caring, and love for propelling designs and repairs; and embracing the mess that is an inevitable part of the process (while still trying to clean it up).

Employment relations derives from the fields of industrial and labour relations, the latter of which have both been deemed demeaning to human beings as workers/employees.

South African labour relations history is also regarded as having been degrading to workers, specifically migrant, black and unskilled labours. After decades of research, psychologists and sociologists have been able to show employers, managers and supervisors the importance of understanding human behaviour in fostering a workplace characterised by high job satisfaction, employee commitment and engagement. Employment relations in South Africa: a psychological perspective explores the ramifications of the past while promoting collaboration between employment relations and psychology toward more productive and harmonious employment relationships.

Employment relations in South Africa: a psychological perspective considers questions such as the following:

• What is the link between psychology and employment relations?
• Is psychology important to the field of employment relations?
• Why were industrial psychologist contributions previously neglected by trade unions?
• Why did psychologists and sociologists contribute less to industrial/labour relations in the past?

Employment relations in South Africa: a psychological perspective is aimed at undergraduate and postgraduate students, and will also serve as a valuable resource to human resource practitioners, psychologists, industrial psychologists, shop stewards, trade union officials, labour or employment relations consultants, and managers.

In the current digital environment, records and information management allows to face outstanding volumes of information, widespread dematerialization of business processes and the proliferation of legal and regulatory obligations. This book offers principles, standards, procedures and best practices for the creation of authoritative records and for long-term conservation purposes.

Empower yourself with the knowledge to keep up with the rapidly changing technical world of work, as two workforce productivity and technology experts lay out a clear picture of the?coming?revolution?in how work is done and how jobs are shaped. If you listen to the news, robots are coming for your job. Full-time employment will soon be a thing of the past as organizations opt more to hire employees on a contract basis.?With technological advances across email, video, project management, and instant messaging platforms, being tied to a desk working full time for one company is becoming obsolete. So, where does that leave you? The Human Cloud may be the most important book you read to prepare for how work is done in the future. In these pages, human cloud technologist Matthew Mottola and AI expert Matthew Coatney help you not only clearly understand the transition you see happening around you, but they will also help you take advantage of it. In The Human Cloud, Mottola and Coatney inform you about topics including: How employees and employers will be able to take advantage of the new automated and freelance-based workplace. How they will be able to take advantage of the new technology disruptions the machine cloud will create. Why the changes employees and employers are seeing aren't the projection of doom that many are predicting. How to navigate the coming job marketplace. By replacing fear with knowledge, you will better understand how this shift in employment is a good thing, be equipped to embrace the positive?advantages new technology brings, and further secure how your own job is shaped so you are never left behind.

In a world becoming more and more virtual, human relations skills are being lost -- along with the skill of leadership. And yet never before have these abilities been more valuable or sought after. What's needed is a new type of leader -- one who can inspire and motivate others while adhering to timeless leadership principles such as flexibility, adaptability, trustworthiness, and distribution of power. With "Leadership Mastery," you will identify your strengths and adopt effective strategies to:
- Gain the respect and admiration of others using little-known secrets of America's most successful leaders
- Get family, friends, and coworkers to do what you ask because they want to, not because they have to
- Respond effectively in a crisis
- Make powerful decisions and follow through on them using Carnegie's action formula
Incorporating interviews with top leaders in business, entertainment, sports, and academia, "Leadership Mastery" stands next to the classic "How to Win Friends and Influence People."