Quality Management for IT Services: Perspectives on Business and Process Performance aims to reduce this knowledge gap and to encourage people to spend more time researching the numerous facets of this increasingly important aspect of commercial value adding. Featuring economic and social perspectives along with implementation and practical solutions, this book gives both scientists and practical experts an insight into the many different facets of IT service quality management.

This essential guide explains how to find satisfaction in the workplace in the face of imperfections involving oneself and others. The Undreaded Job: Learning to Thrive in a Less-than-Perfect Workplace was written to help people find satisfaction in the workplace, turning work into a major contributor to overall happiness. The book is organized around issues individuals face as they try to thrive in the face of inevitable workplace imperfections. These include imperfections in the leaders for whom they work and the colleagues with whom they interact. The book also covers the influence of one's own thinking processes and those of others, power and political sophistication in the workplace, worker motivation, development and change, workplace diversity, social skills, and the communication challenges that arise as people pursue different or conflicting goals. The author, an expert in both psychology and management, reviews research on these topics as it relates to workplace satisfaction and life happiness. Each chapter explains research findings in ways that translate them into key concepts applicable in any workplace, at any level. Dozens of vignettes illustrate how this important issue goes unrecognized, yet how vital it is to life happiness A bibliography lists important research studies that contribute to finding workplace satisfaction An index of key terms

It's tough to be an employee in today's job market. You are expected to keep yourself organized and focused on your work while meeting deadlines, communicating effectively, dealing with difficult people, getting along with co-workers, making your boss happy, and also having enough time at the end of the day to focus on your personal life too. It is enough to drive anyone mad.

Employees want to feel useful, appreciated, challenged, and have opportunities for advancement. Companies want employees who are organized, efficient, reliable, effective, and team-oriented. They even pay large sums of money for various training programs in each of these topics. This book was created to bridge that gap and offer a comprehensive training tool for employees to learn all of the skills their employer wants them to know so that those employees can be happier, more fulfilled, and more successful in the process.

At one time, the office was a physical place, and employees congregated in the same location to work together on projects. The advent of the internet and the world wide web, however, not only made the unthinkable possible, it forever changed the way persons view both the office and work. ""Handbook of Research on Virtual Workplaces and the New Nature of Business Practices"" compiles authoritative research from XX scholars from over XX countries, covering the issues surrounding the influx of information technology to the office environment, from choice and effective use of technologies to necessary participants in the virtual workplace.

Though creativity is considered an asset in the modern business world, it is currently not being promoted in educational programs. Developing, supporting, and sustaining creativity in individuals will shape the future of business and enrich the incoming workforce. Creativity in Workforce Development and Innovation: Emerging Research and Opportunities presents the latest scholarly research on the importance of creativity in this era of growing complexity and rapid change. Including relevant research on development and sustainability of creativity within businesses, this unique source provides coverage in areas such as teacher preparation, global workforce, and cognitive studies. This book is an important resource for educators, professionals, and students seeking current research on the best options for promoting creativity in education and the modern workforce.