Information and Process Integration in Enterprises: Rethinking Documents is a bold attempt to address information and process integration issues as a single body of research and practice. This book has identified the concept of documents as a common thread linking the integration issues. Documents, after all, are representations of information, along with representations of the usage of the information contained therein. Rethinking the role of documents is therefore central to (re)engineering enterprises in the context of information and process integration. The chapters of this book are based on papers presented at the International Working Conference on Information and Process Integration in Enterprises (IPIC '96)', held at MIT on November 14 and 15, 1996. The chapters cover a range of issues: from the future role of documents in enterprise integration, to emerging models of business processes and information use, to practical experiences in implementing new processes and technologies in real work environments. Information and Process Integration in Enterprises: Rethinking Documents is suitable as a secondary text for a graduate level course on information technology.

This edited volume captures and communicates the best thinking on how to improve healthcare by improving the delivery of services -- providing care when and where it is needed most -- through application of state-of-the-art scheduling systems. Over 12 chapters, the authors cover aspects of setting appointments, allocating healthcare resources, and planning to ensure that capacity matches needs for care. A central theme of the book is increasing healthcare efficiency so that both the cost of care is reduced and more patients have access to care. This can be accomplished through reduction of idle time, lessening the time needed to provide services and matching resources to the needs where they can have the greatest possible impact on health. Within their chapters, authors address: (1) Use of scheduling to improve healthcare efficiency. (2) Objectives, constraints and mathematical formulations. (3) Key methods and techniques for creating schedules. (4) Recent developments that improve the available problem solving methods. (5) Actual applications, demonstrating how the methods can be used. (6) Future directions in which the field of research is heading. Collectively, the chapters provide a comprehensive state-of-the-art review of models and methods for scheduling the delivery of patient care for all parts of the healthcare system. Chapter topics include setting appointments for ambulatory care and outpatient procedures, surgical scheduling, nurse scheduling, bed management and allocation, medical supply logistics and routing and scheduling for home healthcare.

The book focuses on applications of belief functions to business decisions. Section I introduces the intuitive, conceptual and historical development of belief functions. Three different interpretations (the marginally correct approximation, the qualitative model, and the quantitative model) of belief functions are investigated, and rough set theory and structured query language (SQL) are used to express belief function semantics. Section II presents applications of belief functions in information systems and auditing. Included are discussions on how a belief-function framework provides a more efficient and effective audit methodology and also the appropriateness of belief functions to represent uncertainties in audit evidence. The third section deals with applications of belief functions to mergers and acquisitions; financial analysis of engineering enterprises; forecast demand for mobile satellite services; modeling financial portfolios; and economics.

Postponement strategy is one of the major supply chain management (SCM) pr- tices that has a discernible impact on rms' competitive advantage and organi- tional performance. Postponement is a mass customization strategy that captures the advantages of both mass production and mass customization. Recent research studies have identi ed four common postponement strategies, namely pull, logistics, form and price postponement. The former three postponement strategies are linked to production and manufacturing, while the last one is a pure pricing strategy. They aim at balancing the costs and bene ts of mass production and mass customization. Practical examples of postponement can be found in the high-tech industry, food industry and other industries that require high differentiation. However, empirical studies have found that postponement may not be an evident SCM practice compared to the other practices. In addition, postponement has both positive and negative impacts on a supply chain. The advantages include following the JIT principles, reducing end-product inventory, making forecasting easier and pooling risk. The high cost of designing and manufacturing generic components is the main drawback of postponement. Thus, the evaluation of postponement strategy is an important research issue and there have been many qualitative and quantitative models for analyzing postponement under different scenarios.

The 1980s and 1990s have seen a growing interest in research and practice in the use of methodologies within problem contexts characterised by a primary focus on technology, human issues, or power. During the last five to ten years, this has given rise to challenges regarding the ability of a single methodology to address all such contexts, and the consequent development of approaches which aim to mix methodologies within a single problem situation. This has been particularly so where the situation has called for a mix of technological (the so-called 'hard') and human centred (so-called 'soft') methods. The approach developed has been termed mixed-mode modelling. The area of mixed-mode modelling is relatively new, with the phrase being coined approximately four years ago by Brian Lehaney in a keynote paper published at the 1996 Annual Conference of the UK Operational Research Society. Mixed-mode modelling, as suggested above, is a new way of considering problem situations faced by organisations. Traditional technological approaches used in management science have suffered criticisms relating to their adequacy in the past few decades, and these hard approaches have been replaced by soft methods, which consider process more relevant than outcome. However, the sole use of human centred approaches to organisational problems has also proved to be inadequate. Mixed-mode modelling accepts the importance of both process and outcome, and provides enabling mechanisms for hard and soft investigation to be undertaken."

This book presents for the first time a methodology that combines the power of a modelling formalism such as colored petri nets with the flexibility of a discrete event program such as SIMIO. Industrial practitioners have seen the growth of simulation as a methodology for tacking problems in which variability is the common denominator. Practically all industrial systems, from manufacturing to aviation are considered stochastic systems. Different modelling techniques have been developed as well as mathematical techniques for formalizing the cause-effect relationships in industrial and complex systems. The methodology in this book illustrates how complexity in modelling can be tackled by the use of coloured petri nets, while at the same time the variability present in systems is integrated in a robust fashion. The book can be used as a concise guide for developing robust models, which are able to efficiently simulate the cause-effect relationships present in complex industrial systems without losing the simulation power of discrete-event simulation. In addition SIMIO's capabilities allows integration of features that are becoming more and more important for the success of projects such as animation, virtual reality, and geographical information systems (GIS).

One of the most important tasks faced by decision-makers in business and government is that of selection. Selection problems are challenging in that they require the balancing of multiple, often conflicting, criteria. In recent years, a number of interesting decision aids have become available to assist in such decisions.
The aim of this book is to provide a comparative survey of many of the decision aids currently available. The first chapters present general ideas which underpin the methodologies used to design these aids. Subsequent chapters then focus on specific decision aids and demonstrate some of the software which implement these ideas. A final chapter provides a comparative analysis of their strengths and weaknesses.

Organizations are information intensive systems, operating in dynamic and competitive markets, structured around complex physical and political infrastructures. This book characterises the critical nature of these environments through strategies for business information technology management (BITM).

This book presents a set of papers from the leading edge of current research on productivity analysis. The focus is on alternative forms of measurement, methods, and their implications. The book begins with a chapter by V. Corbo and J. de Melo comparing the effects of using different production frontier models for measuring technical efficiency when using census data. The second chapter (by H. Pesaran and R. Tarling) is a detailed analysi.s of measurement of labor and its variations over time. The next two chapters concern the measurement of capital. The first of these is written by M. F. Mohr; the second is by B. M. Fraumeni and D. W. Jorgenson. The final chapter is by I. B. Kravis, A. W. Heston, and R. Summers and concerns the behavior of productivity and service prices. Decisions for improving productivity rely upon explicit as well as implicit assumptions on how productivity is related to a variety of factors. Determining the right relationships hinges on how these factors are measured and how the models are set. This is why better understanding of measurement issues and behavior of variables related to productivity can lead more effective policies. We plan to continue in this series to present the current research of major different schools of thought in the field."

Traditional notions of work are transforming rapidly as we enter into the global workspace. Through interviews with leading experts, The Worldwide Workplace gives readers a practical understanding of how to prepare for and capitalize on changes to the working environment.

This book presents a set of new, innovative mathematical modeling tools for analyzing financial risk. Operational Tools in the Management of Financial Risks presents an array of new tools drawn from a variety of research areas, including chaos theory, expert systems, fuzzy sets, neural nets, risk analysis, stochastic programming, and multicriteria decision making. Applications cover, but are not limited to, bankruptcy, credit granting, capital budgeting, corporate performance and viability, portfolio selection/management, and country risk. The book is organized into five sections. The first section applies multivariate data and multicriteria analyses to the problem of portfolio selection. Articles in this section combine classical approaches with newer methods. The second section expands the analysis in the first section to a variety of financial problems: business failure, corporate performance and viability, bankruptcy, etc. The third section examines the mathematical programming techniques including linear, dynamic, and stochastic programming to portfolio managements. The fourth section introduces fuzzy set and artificial intelligence techniques to selected types of financial decisions. The final section explores the contribution of several multicriteria methodologies in the assessment of country financial risk. In total, this book is a systematic examination of an emerging methodology for managing financial risk in business.

This volume covers recent developments in the design, operation, and management of mobile telecommunication and computer systems.

Uncertainty regarding loading and system parameters leads to challenging optimization and robustness issues. Stochastic modeling combined with optimization theory ensures the optimum end-to-end performance of telecommunication or computer network systems. In view of the diverse design options possible, supporting models have many adjustable parameters and choosing the best set for a particular performance objective is delicate and time-consuming. An optimization based approach determines the optimal possible allocation for these parameters.

Researchers and graduate students working at the interface of telecommunications and operations research will benefit from this book. Due to the practical approach, this book will also serve as a reference tool for scientists and engineers in telecommunication and computer networks who depend upon optimization.

"Complex Intelligent Systems and Applications" presents the most up-to-date advances in complex, software intensive and intelligent systems. Each self-contained chapter is the contribution of distinguished experts in areas of research relevant to the study of complex, intelligent, and software intensive systems. These contributions focus on the resolution of complex problems from areas of networking, optimization and artificial intelligence. The book is divided into three parts focusing on complex intelligent network systems, efficient resource management in complex systems, and artificial data mining systems. Through the presentation of these diverse areas of application, the volume provides insights into the multidisciplinary nature of complex problems. Throughout the entire book, special emphasis is placed on optimization and efficiency in resource management, network interaction, and intelligent system design. This book presents the most recent interdisciplinary results in this area of research and can serve as a valuable tool for researchers interested in defining and resolving the types of complex problems that arise in networking, optimization, and artificial intelligence.

In this book methods from Operations Research and Game Theory are used to determine companies' profit-maximizing strategies related to pricing and (cooperative) advertising. It considers different supply chain structures as well as various distributions of power, making it possible to analyze both inter-echelon and intra-echelon dependencies between the companies' decisions. Additionally, an approach based on fuzzy set theory is presented in order to compensate for incomplete or missing data on market characteristics. Vertical cooperative advertising is an essential element of partnerships between manufacturers and retailers, allowing manufacturers to financially support their retailers' advertising efforts so as to increase sales for the entire supply chain. Given that such programs not only make up a considerable part of many companies' advertising budgets, but are also a controversial subject in many business relations, their correct design is of particular importance.

Goal Programming Applications in Accounting 74 Goal Programming Applications in Agriculture 76 Goal Programming Applications in Economics 78 Goal Programming Applications in Engineering 79 Goal Programming Applications in Finance 80 Goal Programming Applications in Government 83 Goal Programming Applications in an International Context 88 Goal Programming Applications in Management 90 Goal Programming Applications in Marketing 97 Summary 98 CHAPTER 5. FUTURE TRENDS IN GOAL PROORAMMING 101 GP is Positioned for Growth 101 Shifting the Life Cycle of GP Research to Growth 103 Summary 107 Reference 108 APPENDIX A TEXTBOOKS, READINGS BOOKS AND MONOORAPHS ON GOAL PROORAMMING 109 APPENDIX B. JOURNAL RESEARCH PUBLICATIONS ON GOAL PROORAMMING 113 INDEX 213 viii LIST OF FIGURES Figure 1-1. Summary Relationship of GP with MS/OR and MCDM Figure 1-2. Frequency Distribution for GP Journal Publications Figure 1-3. Life Cycle ofGP Research Figure 2-1. Set of GP Efficient Solutions Figure 5-1. Life Cycle of GP Research ix LIST OF TABLES Table 1-1. MS/OR Topics and Their Related GP Topics Table 1-2. MCDM Subareas and Their Related GP Topics Table 1-3. Frequency Listing ofGP Journal Publications and Book Titles Table 2-1. Solutions for a Dominated GP Problem Table 2-2. Conversion ofLP Constraints to Goal Constraints Table 2-3. GP Citations on Dominance, Inferiority and Inefficiency Table 2-4. GP Citations on Relative Weighting, Prioritization and Incommensurability Table 2-5. MS/OR Topics and Their Related GP Topics Table 3-1. Citations on WeightedlPreemptive GP Methodology Table 3-2. Citations on Pure/Mixed Integer GP Methodology Table 3-3.

This book collects a high-quality selection of contemporary research and case studies on the complexity resulting from human/reliability management in industrial plants and critical infrastructures. It includes: Human-error management issues-considering how to reduce human errors as much as possible. Reliability management issues-considering the ability of a system or component to function under certain conditions for a specified period of time. Thus, the book analyses globally the problem regarding the human and reliability management to reduce human errors as much as possible and to ensure safety and security in critical infrastructures. Accidents continue to be the major concern in "critical infrastructures", and human factors have been proved to be the prime causes to accidents. Clearly, human dynamics are a challenging management function to guarantee reliability, safety and costs reduction in critical infrastructures. The book is enriched by figures, examples and extensive case studies and is a valuable reference resource for those with involved in disaster and emergency planning as well as researchers interested both in theoretical and practical aspects.

This is a collection of state-of-the-art surveys on topics at the interface between transportation modeling and operations research given by leading international experts. Based on contributions to a NATO workshop, the surveys are up-to-date and rigorous presentations or applications of quantitative methods in the area. The subjects covered include dynamic traffic simulation techniques and dynamic routing in congested networks, operation and control of traffic management tools, optimized transportation data collection, and vehicle routing problems.

The health care delivery system, its organizations, and its supporting industries are currently undergoing immense changes and at the center of this change is technology. This book is about the management of this technology. The authors refer to this new intellectual space as the Management of Medical Technology (MMT). From the core activities of delivering medical care, to the supporting industries producing technical systems, pharmaceuticals, medical devices, information technology, and finally to the insurers of health care - all of these demonstrate the central role technology plays in delivering health. Management of Medical Technology examines the many aspects of managing medical technology, discusses its key issues, and outlines how it can be managed more effectively. This is a foundational book in Kluwer's Series on MMT. It is designed for academics and students in all areas of management related to health care, as a text for related undergraduate and graduate courses, as well as a reference book for health care executives and managers of technology in industry. The book is divided into three complementary parts. Part 1 explores the theory of MMT and in six chapters outlines the new intellectual space of MMT and its theoretical background. Part 2 is dedicated to the practice of MMT. This part has six chapters and describes the two main empirical studies conducted by the authors on MMT; one study examined how hospitals currently manage medical technology and the second study investigated the management of medical information technology. Moreover, related to the practice of MMT, this part also discusses in detail issues of effectiveness of delivery, patient value and patientwelfare, and education in MMT. Part 3 is a thorough treatment of MMT cases in a variety of health care organizations, each describing a different phenomenon in the practice of MMT. Eleven cases are included, with discussion questions for use in the classroom.

This book is based on the papers presented at the International Conference 'Quality Improvement through Statistical Methods' in Cochin, India during December 28-31, 1996. The Conference was hosted by the Cochin University of Science and Technology, Cochin, India; and sponsored by the Institute for Improvement in Quality and Productivity (IIQP) at the University of Waterloo, Canada, the Statistics in Industry Committee of the International Statistical Institute (lSI) and by the Indian Statistical Institute. There has been an increased interest in Quality Improvement (QI) activities in many organizations during the last several years since the airing of the NBC television program, "If Japan can ... why can't we?" Implementation of QI meth ods requires statistical thinking and the utilization of statistical tools, thus there has been a renewed interest in statistical methods applicable to industry and technology. This revitalized enthusiasm has created worldwide discussions on Industrial Statistics Research and QI ideas at several international conferences in recent years. The purpose of this conference was to provide a forum for presenting and ex changing ideas in Statistical Methods and for enhancing the transference of such technologies to quality improvement efforts in various sectors. It also provided an opportunity for interaction between industrial practitioners and academia. It was intended that the exchange of experiences and ideas would foster new international collaborations in research and other technology transfers."

Why do some corporate superstars collapse dramatically, while others survive and prosper over many decades? Is the fall primarily caused by 'technical factors', such as poor products and pricing, financial management or market choices, by self-aggrandisement, or perhaps by poor leadership attributes and capabilities? Greg Park argues that ultimately organisational survival and optimal performance over the long term is dependent upon collaborative wisdom. Within the dominant coalition of a successful community or corporation there is an inherited, pervasive, commonly and collectively held dominant logic, comprising leadership principles, perspectives and priorities, based upon universal values which are understood and accepted as satisfying the requirements and aspirations of each stakeholder. This collaborative wisdom ensures cohesive and consistent behaviour across and within every function of a complex, fast-moving organization. Its practical application is reflected in the daily operational decisions of leaders within the organisation, be they divisional, departmental heads or supervisors. Without collaborative wisdom organisational collapse is the inevitable result, primarily through the disintegration of belief, confidence, motivation, cohesion, advocacy and energy within and between key stakeholder groups. Collaborative Wisdom examines the nature and criticality of wisdom as a leadership attribute, how effective operational leadership is not just about knowledge and experience, but more fundamentally about a cognitive mental process which considers and consistently applies fundamental values, principles, perspectives and priorities in an analytical and affective manner. This ensures effective operational leadership and optimal organisational performance over the long term, informed by experience, instinct, intuition, but also by insight, judgment and ultimately, wisdom.

The importance of corporate social responsibility with a focus on gender diversity has been widely debated in modern businesses. Of specific issue is the importance of gender diversity and its impact on the mining industry including the communities in which they are established. Corporate Social Responsibility and the Inclusivity of Women in the Mining Industry: Emerging Research and Opportunities is a pivotal reference source that explores how multinational mining corporations influence the life of women in international mining communities. While highlighting topics such as corporate social responsibilities, socioeconomics, and management systems, this publication is ideally designed for industry professionals, engineers, managers, policymakers, academicians, and researchers.

The scope of this book is limited to heuristics, metaheuristics, and approximate methods and algorithms as applied to planning and scheduling problems. While it is not possible to give a comprehensive treatment of this topic in one book, the aim of this work is to provide the reader with a diverse set of planning and scheduling problems and different heuristic approaches to solve them. The problems range from traditional single stage and parallel machine problems to more modern settings such as robotic cells and flexible job shop networks. Furthermore, some chapters deal with deterministic problems while some others treat stochastic versions of the problems. Unlike most of the literature that deals with planning and scheduling problems in the manufacturing and production environments, in this book the environments were extended to nontraditional applications such as spatial scheduling (optimizing space over time), runway scheduling, and surgical scheduling. The solution methods used in the different chapters of the book also spread from well-established heuristics and metaheuristics such as Genetic Algorithms and Ant Colony Optimization to more recent ones such as Meta-RaPS.