First published in 1939, Management and Labour is a study of industrial organisation in the 1930s, with special reference to personnel relations. The matters dealt with include the development of systematic methods of management; 'Scientific Management' and industrial psychology; Industrial fatigue and its reduction; Working conditions and factory environment; Labour management; Foremanship; Labour turnover; Absenteeism; Arbitration and conciliation in labour disputes; Statutory and voluntary welfare; State regulation of wages; Industrial diseases and their prevention; Industrial accidents; and the problem of economic security for employees. This book will be of interest to students of business, management, labour studies, disaster management and history.

This book describes a variety of teaching and academic research applications that effectively utilize FlexSim to: (1) provide guidelines, methods and tools for simulation modeling and analysis in a variety of educational settings and (2) address a variety of important design and operational issues in industry. Simulation is increasingly proving to be an important tool for supporting decision-making and problem-solving processes in many disparate domains, including the design, management and improvement of a wide range of operations systems in manufacturing, logistics, healthcare, etc. Achieving resource efficiency and minimizing negative externalities from operations represent two of today's greatest challenges; modern simulation methods can help to overcome them. FlexSim is a prominent software package for developing discrete-event, agent-based, continuous, and hybrid simulations.

Organizations in the construction industry struggle with three key issues: quality management or better meeting customer expectations, supply chain management or more effectively working with suppliers to provide a seamless service to customers, and knowledge management, the challenge of learning between collaborating organisations and between people working on similar projects around the world. Excellence in these key aspects of business is the hallmark of great companies. This book tackles each of these themes, demonstrating their significance as strategic concepts for the construction sector and illustrating how development goals in each of the areas can be met. To be successful Total Quality has to impact on the organisation's Performance, which should be measured on a "balanced scorecard", including the results from the customer. This can be achieved through good Planning and improvements in Processes through involvement of the People. These 4Ps combine with the 4Cs - Customer, Culture, Communication and Commitment to provide a model for implementing total quality into construction. The book brings together, within this consistent theoretical framework, international case studies from all areas of the construction industry. These include examples as diverse as quarrying, construction, design, real estate, land development and regulatory agencies, drawn from the UK, USA, Hong Kong, Singapore Australia and Japan. Through these the authors demonstrate how a total quality or business excellence strategy can be applied in all activities in the construction supply chain to achieve world-class performance. Written by two of the world's leading experts, in a logical and very practical style, Total Quality in the Construction Supply Chain offers students and others new to the subject a clearly structured introduction to the concept of quality in the industry, while offering help and guidance to the most experienced professionals. The book should also appeal to people from all areas of the building and construction sector in any country.

Risk is the single most prevalent and enduring factor that influences every individual, organization, and society. We often seek protection from negative risk events, but also seek to take advantage of opportunities arising from positive risk events. We may feel overwhelmed by messages encountered in daily interactions with media and society, contributing to a sense of ambiguity over how to act in response to risk-related information and misinformation. We seek to leverage evidence and reason to find our own balance between both positive and negative outcomes in an uncertain world. This ground-breaking book delivers practical concepts and tools that empower readers to leverage innovations in risk science to improve their abilities to interpret, assess, communicate, and handle risk. It provides a practical non-quantitative approach to understanding risk and to making better decisions involving risk. Think RISK covers several key themes in risk science: a) The main goals and strategies for understanding and managing risk b) How readers can inform their risk stances by considering their own individual values and mission c) The difference between risk and safety, and how that difference is critical for managing risk d) The role of psychological factors when understanding and managing risk e) The role of communication when understanding and managing risk, and f) The general importance and incentives for effectively understanding and managing risk. Written for business professionals in all private and public sectors, this book will also be relevant to non-business professionals such as medical practitioners and policymakers and would be an ideal fit for executive education and seminar-style courses in universities, corporate books clubs and training seminars. Because it's based on foundational and scientifically accepted ideas and principles, the book should remain relevant for many years.

Communicating with the Multicultural Consumer highlights demographic changes impacting the consumer marketplace in the United States. Growing multiculturalism creates both new opportunities for marketers as well as new challenges. With a balance of theoretical and practical perspectives, this text explores how to develop successful campaigns targeting Hispanic Americans, African Americans, and Asian Americans. Complete with current examples and case studies, it addresses the key issues that must be kept in mind when creating effective communications programs for ethnic consumers - from marketing mix elements to cultural norms and values. Communicating with the Multicultural Consumer is an ideal text for advanced undergraduate and graduate students in specialized courses dealing with ethnic advertising or marketing. It is also an effective supplementary text for introductory advertising, marketing or mass communication courses, and would be useful to advertising practitioners - whether on the client side or within the advertising agency.

On the verge of the global information society, enterprises are competing for markets that are becoming global and driven by customer demand, and where growing specialisation is pushing them to focus on core competencies and look for partnerships to provide products and services. Simultaneously the public demands environmentally sustainable industries and urges manufacturers to mind the whole life span of their products and production resources. Information infrastructure systems are anticipated to offer services enabling and catalyzing the strategies of manufacturing companies responding to these challenges: they support the formation of extended enterprises, the mastering of full product and process life cycles, and the digitalization of the development process. Information infrastructure systems would accommodate access to and transformation of information as required by the various authorized stakeholders involved in the life phases of products or production resources. Services should be available to select and present all relevant information for situations involving any kind of players, during any life phase of a product or artifact, at any moment and at any place.

Technical innovation in industry is regarded by many people as the best way of making industry more profitable. A great deal of energy and time is being expended by businessmen and by governments discussing how best to bring about technical innovation. This book, which was first published in 1987, argues that all concerned with technical innovation should bear in mind the importance of 'networks'. 'Networks' are defined as the web of contacts which exist between suppliers, customers, and producers in industry. Drawing on extensive original research, the book discusses the need for co-ordinating technical research and development with suppliers and customers and examines in detail how this should best be done. This book is ideal for students of business and economics.

Prepare for your SIAM(TM) Foundation exam and understand how SIAM can benefit your organization!SIAM (service integration and management) is an evolution of how to apply a framework for integrated service management across multiple service providers. It has developed as organizations have moved away from outsourced contracts with a single supplier to an environment with multiple service providers. SIAM supports cross-functional, cross-process and cross-provider integration. It creates an environment where all parties: Know their role, responsibilities and context in the ecosystem Are empowered to deliver Are held accountable for the outcomes they are required to deliver Service Integration and Management (SIAM(TM)) Foundation Body of Knowledge (BoK), Second edition has been updated to reflect changes to the market and is the official guide for the EXIN SIAM(TM) Foundation certification. This book will help candidates pass their Foundation certification, as well as serve as a useful reference guide once they are implementing SIAM practices. Suitable for anyone working in ITSM (IT service management), IT, service integration and project management, the book introduces the EXIN SIAM(TM) Foundation syllabus and provides essential reading for the Foundation exam. It also offers a detailed introduction to the SIAM methodology for those who do not want to undertake formal certification.

What does excellent manufacturing management mean? Management texts to date have emphasized that it is, above methods such as SPC or TQM, a matter of "intangibles" and "culture". This book takes the myth out of management excellence; it can be learned and practiced: 1. Manage the four core processes, strategy formulation and deployment, product innovation, process development, and the supply chain, and 2. Pay attention to the seven dimensions of management quality, direction setting, integration, delegation, communication, participation, measurement, and employee development. Thus, we argue that an excellent manufacturing manager can move to a plant in a different industry and become, after an appropriate time to learn its specific technologies, an excellent manufacturing manager there as well. This book explains management quality and demonstrates how it is implemented, with nine plant tours through world-class factories from different industries.

A structured, data-driven approach to understanding core operations management concepts.
Anupindi shows how managers can design and manage process structure and process drivers to improve the performance of any business process.
The third edition retains the general process view paradigm while providing a sharper, more streamlined presentation of the development of ideas in each chapter-all of which are illustrated with contemporary examples from practice.

As retail businesses migrate to the digital realm, internal information theft incidents continue to threaten on-line and off-line retail operations. The evolving propagation of internal information theft has surpassed the traditional techniques of crime prevention practices. Many business organizations search for internal information theft prevention guides that fit into their retail business operation, only to be inundated with generic and theoretical models. This book examines applicable methods for retail businesses to effectively prevent internal information theft. Information Theft Prevention offers readers a comprehensive understanding of the current status of the retail sector information theft prevention models in relation to the internationally recognized benchmark of information security. It presents simple and effective management processes for ensuring better information system security, fostering a proactive approach to internal information theft prevention. Furthermore, it builds on well-defined retail business cases to identify applicable solutions for businesses today. Integrating the retail business operations and information system security practices, the book identifies ways to coordinate efforts across a business in order to achieve the best results. IT security managers and professionals, financial frauds consultants, cyber security professionals and crime prevention professionals will find this book a valuable resource for identifying and creating tools to prevent internal information theft.

The ERP Implementation cycle is characterized by complexity, uncertainty and a long timescale. It is about people and issues that affect the business - it is a multi-disciplinary effort. This book will provide you with the practical information you will need in relation to the many issues and events within the implementation cycle. After reading this book you will be fully equipped and alerted to what is involved in an ERP implementation. ERP (Enterprise Resource Planning) can be described as an integrated enterprise-wide information system. As well as handling many of the transactions found within a business it has the potential for meeting many of the information requirements of busy personnel. If used in the right hands, it may provide the business with a competitive edge. Much can go wrong during the implementation since there are many issues to deal with. From the content of this book you will gain an understanding of what can go wrong - you will be prepared in advance, and will be equipped to take preventative steps to smooth the progress of implementation. This book: Covers the multidisciplinary subject of ERP implementation Looks at a range of relevant topics including ERP market-place development, vendor selection, project management, process design and post GoLive improvements Reveals a range of issues which an implementer should be alert to right at the outset before the go-ahead is given to proceed with an implementation Features material on vendor selection, project management, training, business process re-engineering (BPR) and continuous improvement

This book explains the systematic structure and practical use of the new SQC application that systematically and organizationally enhances the corporate management key for the 21st century. Departing from the conventional statistical application of SQC, this book explains the SQC application for scientific problem solving and its structural framework in which SQC is utilized for discovering the cause and effect relation from the gap between a theory and the actual, eliciting a new fact and finding, and establishing a general solution that contributes to development of innovative technology. It also reports case studies in which management technology issues were solved at a manufacturer, Toyota Motor Corporation, and verifies that: 1. Application of Science SQC promotion cycle that enables creative human resources development enhances problem solving skills of the staff and business process quality, and contributes to establishing core technology; 2. Science SQC is applicable to a wide range of business types including planning, design, engineering, production, sales, and administration. In the earlier thesis, "SQC Application for Developing Individual Techniques (1992)," the author introduced an example of "SQC Renaissance" in which SQC was effectively utilized for solving engineers' immediate problems. Further, in the thesis, "Science SQC-Innovation of Business Process Quality 2OOO)," the author proposed approaches and procedures of scientific application of SQC (Science SQC) and verified their effectiveness by introducing case studies that solved contemporary engineering problems.

This two-volume handbook set introduces the state-of-the-art development in research and applications related to usability and user-experience. Volume one includes methods and techniques and volume two covers research and case Studies. This handbook set is essential for everyone that is interested in understanding how the principles of usability and user-experience can contribute to a design that ensures that the needs of the users have been properly met. The books will cover several areas, such as the conceptual aspects of usability and user-experience, the knowledge of human characteristics in design, the methodological aspects; the books will include intervention, examples of consumer products, digital systems, and augmented and virtual realities. This set will be of interest to those working in the fields of ergonomics, designers, engineers, as well as students and practitioners.

This book provides invaluable guidance to all those with an interest in placemaking and the built environment, from those with no experience to those who have worked for many years in industry, illustrating key principles that will secure higher quality, more sustainable design in accessible, jargon-free language. The author explains the design process in a straightforward way, exploring the different roles and highlighting the opportunities and limitations different agencies have to influence design over the various stages of the process. Examples from the UK and worldwide look at how the system operates and how best practice can make a real difference on the ground. Case studies examine situations where quality or sustainability fell short - and how this could have been avoided. This book also showcases a variety of evaluation tools, explaining how they operate, and giving guidance on how to create project-specific tools to drive schemes forward. With community empowerment at its core, the book explains technical language and shares bountiful knowledge to broaden place democracy and make influencing design accessible to many, not just a few. This is a book that brings together all the various parties involved in shaping the built environment, demonstrating that collaboration and mutual understanding are key to achieving better quality, more sustainable design.

Si usted quiere entender como se origino el sistema de producci?n Toyota y por que tiene exito, debe leer este libro. Aqui encontrara una introducci?n avanzada del justo a tiempo. El mundo le debe mucho a Taiichi Ohno. Nos ha demostrado como fbricar con mayor eficacia, como reducir costos, como producir una mayor calidad, y a examinar atentamente como nosotros, en nuestra calidad de seres humanos, trabajamos en una fbrica. El relato que Ohno cuenta en este libro es brillante. Deberia ser leido por todos los gerentes. No es solo un relato acerca de la fabricaci?n; sino tambien sobre como dirigir exitosamente una empresa.

Assessing Business Excellence presents a strategic framework for business excellence and total quality management and shows how you can be actively involved in continuous improvement by systematically reviewing your business activities and results against holistic business excellence frameworks. For all practitioners who seek to use total quality management to improve their organization's effectiveness, efficiency and responsiveness, this title is the essential route map to business excellence. From two leading expert authors comes a book where the most recognized quality award criteria are used to explore the concepts of business excellence and self-assessment. This book: * Introduces the major business excellence and total quality frameworks including The Malcolm Baldrige National Quality Award and the European Quality Award and ISO9000:2000 * Compares the frameworks and identifies their strengths and limitations * Introduces the self-assessment process * Explores the main approaches to self-assessment * Illustrates the practical benefits of self-assessment through case examples

Created by Lean practitioners with real-world, results-proven track records, this book is designed to help struggling managers and leaders, interested in the benefits of Lean but bereft of budgets to hire full-time consultants, start substantial change in their enterprises and begin to reap the benefits of Lean. At once a how-to manual and a strategic management guide, the book lays out, in simple English, all the steps for implementing Lean, from formulating a strategy and managing organizational change, to establishing a kanban-driven, level-loaded production system. Presenting strategies that will fit in most existing budgets, Lean for the Cash-Strapped Leader: The Path to Growth and Profitability uses easy-to-read language with flashes of humor to reveal proven methods that will help your organization initiate change and begin reaping the rewards of a Lean operations system in any industry. The book avoids acronyms, complex Lean terminology, and academic froth to convey the essential instructions, detail, and information you need. Identifying powerful methods for initiating a Lean value stream that require minimal investment, the book is designed to help owners of small businesses and senior managers of larger ones make their enterprises more efficient, more productive, and ultimately more profitable. Along the way, the book gives detailed attention to the need for the "soft message" that underwrites and supports the actions required for a business to achieve the transformation that Lean can bring. Lean for the Cash-Strapped Leader emphasizes the messaging and the degree of management involvement required to achieve a successful Lean result. Learn more about the book at: http://www.leanforthecashstrappedleader.com/

First published in 1983, this study investigates and compares three leading firms in the British iron and steel industry between 1914 and 1939, analysing their strategies, boardroom politics, and their responses to the problems posed by the Great War and by the vicissitudes of the 1920s and '30s. Jonathan Boswell illuminates certain issues that are of perennial importance for students of business: rationality and 'error' in decision-making, ethics, centralisation versus decentralisation, and the question of cyclical phases. The central theme throughout is the pursuit of three partly conflicting objectives: growth, efficiency and social action. The trade-offs between these three pursuits are used to examine significant contrasts in corporate strategies and behaviour, including towards government and public opinion. Boswell's rejection of economic determinism; his insistence that managerial influences fall into definable long-run patterns; and his theses on managerial specialisation and long-term policy biases confront fundamental issues for theories of the firm.

Designed by practitioners for practitioners, Supply Chain Management and Logistics: Innovative Strategies and Practical Solutions provides a wide-spectrum resource on many different aspects involved in supply chain management, including contemporary applications. With contributions from leading experts from all over the world, the book includes innovative strategies and practical solutions that address problems encountered by enterprise in management of supply chain and logistics. It details general techniques and specific approaches to a broad range of important, inspiring, and unanswered questions in the field. The book is organized around four major research themes in supply chain management: 1) supply chain strategy and coordination, 2) supply chain network optimization, 3) inventory management in supply chain, and 4) financial decisions in supply chain. The sequence of these themes helps transition from an enterprise-wide framework to network design to operational management to financial aspects of the supply chain. Each individual theme also addresses the answer to a challenging question as to how to go about applying quantitative tools to real-life operations, resulting in practical solutions. As the world moves toward more competitive and open markets, effective supply chain management is of critical importance to the success or failure of an enterprise. Despite a large amount of research achieved in the past decades on the supply chain management topic, many researchers and practitioners are still devoting considerable efforts on the emerging new problems. Designed to give you a collection of topics that bridge the gap between the academic arena and industrial practice, the book supplies a contemporary and up-to-date review on the advanced theory, applications, and practices of supply chain management, making it a rich resource for the design, analysis, and implementation of supply chain management problems arising in a wide range of industries.

This cutting edge study explores alternative methods and tools to obtain value for money while maintaining quality in construction projects, especially large and complex ones. Extensive references throughout will help the reader develop a deeper understanding of the methodology, and self-study questions help to keep you on track. Ideal as a reference for practitioners and the perfect intro for students of construction or real estate.

As the business environment continues to rapidly change, Dan Reid and Nada Sanders have developed an integrated approach that makes the introductory OM course accessible and engaging for all business majors. Beyond providing a solid foundation, this course covers emerging topics like Artificial Intelligence, Robotics, Data Analytics, and Sustainability and gives equal time to strategic and tactical decisions in both service and manufacturing organizations.

This cutting edge study explores alternative methods and tools to obtain value for money while maintaining quality in construction projects, especially large and complex ones. Extensive references throughout will help the reader develop a deeper understanding of the methodology, and self-study questions help to keep you on track. Ideal as a reference for practitioners and the perfect intro for students of construction or real estate.

Comprehensive but digestible and affordable guide to the complexities of English and Welsh Building Regulations Has become the go to for a variety of professionals and students in Construction, Architecture and Built Environment fields who need a reference to UK building regs Provides easy to read and ready reference guidance on the Regulations without having to wade through the Regs themselves Packed with useful features, notes and flags to guide the reader on important points and suggestions