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Books > Business & Economics > Business & management > Management of specific areas > Production & quality control management

Chinese Business in Southeast Asia - Contesting Cultural Explanations, Researching Entrepreneurship (Hardcover): Terence Gomez,... Chinese Business in Southeast Asia - Contesting Cultural Explanations, Researching Entrepreneurship (Hardcover)
Terence Gomez, Hsin-Huang Michael Hsiao
R4,478 Discovery Miles 44 780 Ships in 12 - 19 working days

Presents empirical findings from different South-East Asian countries to demonstrate that Chinese businessmen employ a variety of strategies in their networking, entrepreneurship and organisational and firm development; and concludes that much more research is needed in order to provide a full understanding of Chinese business success.

Intelligent Diagnosis and Prognosis of Industrial Networked Systems - Automation and Control Engineering Series (Paperback):... Intelligent Diagnosis and Prognosis of Industrial Networked Systems - Automation and Control Engineering Series (Paperback)
Chee Khiang Pang, Frank L. Lewis, Tong Heng Lee, Zhao Yang Dong
R536 Discovery Miles 5 360 Ships in 12 - 19 working days

In an era of intense competition where plant operating efficiencies must be maximized, downtime due to machinery failure has become more costly. To cut operating costs and increase revenues, industries have an urgent need to predict fault progression and remaining lifespan of industrial machines, processes, and systems. An engineer who mounts an acoustic sensor onto a spindle motor wants to know when the ball bearings will wear out without having to halt the ongoing milling processes. A scientist working on sensor networks wants to know which sensors are redundant and can be pruned off to save operational and computational overheads. These scenarios illustrate a need for new and unified perspectives in system analysis and design for engineering applications. Intelligent Diagnosis and Prognosis of Industrial Networked Systems proposes linear mathematical tool sets that can be applied to realistic engineering systems. The book offers an overview of the fundamentals of vectors, matrices, and linear systems theory required for intelligent diagnosis and prognosis of industrial networked systems. Building on this theory, it then develops automated mathematical machineries and formal decision software tools for real-world applications. The book includes portable tool sets for many industrial applications, including: Forecasting machine tool wear in industrial cutting machines Reduction of sensors and features for industrial fault detection and isolation (FDI) Identification of critical resonant modes in mechatronic systems for system design of R&D Probabilistic small-signal stability in large-scale interconnected power systems Discrete event command and control for military applications The book also proposes future directions for intelligent diagnosis and prognosis in energy-efficient manufacturing, life cycle assessment, and systems of systems architecture. Written in a concise and accessible style, it presents tools that are mathematically rigorous but not involved. Bridging academia, research, and industry, this reference supplies the know-how for engineers and managers making decisions about equipment maintenance, as well as researchers and students in the field.

Obstructive Marketing - Restricting Distribution of Products and Services in the Age of Asymmetric Warfare (Paperback):... Obstructive Marketing - Restricting Distribution of Products and Services in the Age of Asymmetric Warfare (Paperback)
Maitland Hyslop
R1,677 Discovery Miles 16 770 Ships in 12 - 19 working days

In Obstructive Marketing, Maitland Hyslop deals with a very negative kind of activity which embraces activities, legal or otherwise, designed to prevent or restrict the distribution of a product or service, temporarily or permanently, against the wishes of the product manufacturer, service provider or customer. When the author defined this phenomenon as Obstructive Marketing and started to research it more than a decade ago, it was seen as a valid concept that was perhaps ahead of its time. The World has moved on and in the era of globalization a study of this negative aspect of marketing is now required. Obstructive Marketing is now seen as the business equivalent of asymmetric warfare, which is increasingly understood because the rise of the South and East at the expense of the North and West has brought some Obstructive Marketing stratagems into sharp focus. Using the author's own research, this book explains what Obstructive Marketing is and why it is not called Anti-Marketing. The author explains who practises Obstructive Marketing, where, when and how; and why businesses are particularly vulnerable when entering new markets and engaging in change and innovation. Intriguing concepts such as cultural risk are illuminated along with formal links between Obstructive Marketing, asymmetric warfare and terrorism. This all leads to identification of the need for a strong Government/Business partnership to counter the effects of this darkest kind of marketing.

Corporate Fraud (Paperback, 3rd edition): Michael J. Comer Corporate Fraud (Paperback, 3rd edition)
Michael J. Comer
R1,810 Discovery Miles 18 100 Ships in 12 - 19 working days

Fact: Barings was an excellent company, with professional managers. Their careers were devastated by fraud. How many other managers are now in the same position without knowing it? Fact: The average company loses between 2 per cent and 5 per cent of its turnover as a result of dishonesty. When Mike Comer's book first appeared it quickly established itself worldwide as the standard work in its field. This third edition is a radical revision reflecting the world of EDI, electronic commerce, derivatives, computerization, empowerment, downsizing and other recent developments. Ironically, many of these have exposed companies to an alarming range of new risks. With the help of real-life case histories the author identifies the main types of fraud, the circumstances in which they occur and the telltale signs that give them away. He examines internal control systems and the attitudes and practices that allow fraud to flourish. He explains in detail how fraud can be prevented and detected, and shows why it is that many fashionable management techniques can also potentially pave the way to corporate disaster.

Total Construction Management - Lean Quality in Construction Project Delivery (Paperback): John S Oakland, Marton Marosszeky Total Construction Management - Lean Quality in Construction Project Delivery (Paperback)
John S Oakland, Marton Marosszeky
R2,364 Discovery Miles 23 640 Ships in 12 - 19 working days

A convergence of lean management and quality management thinking has taken place in organizations across many industries, including construction. Practices in procurement, design management and construction management are all evolving constantly and understanding these changes and how to react is essential to successful management. This book provides valuable insights for owners, designers and constructors in the construction sector. Starting by introducing the language of total quality, lean and operational excellence, this book takes the reader right up to the latest industry practice in this sector, and demonstrates the best way to manage change. Written by two of the world's leading experts, Total Construction Management: Lean quality in construction project delivery offers a clearly structured introduction to the most important management concepts and practices used in the global construction industry today. This authoritative book covers issues such as procurement, BIM, all forms of waste, construction safety, and design and construction management, all explained with international case studies. It is a perfect guide for managers in all parts of the industry, and ideal for those preparing to enter the industry.

Artificial Intelligence in Reactive Scheduling (Hardcover, 1995 ed.): R. Kerr, E. Szelke Artificial Intelligence in Reactive Scheduling (Hardcover, 1995 ed.)
R. Kerr, E. Szelke
R4,448 Discovery Miles 44 480 Ships in 10 - 15 working days

This volume encompasses state-of-the-art developments in AI-based reactive scheduling for real-time operation management in manufacturing shop floors. It is a collection of papers from the Second International Workshop of the IFIP Working Group 5.7 which brought together researchers from management information systems and knowledge engineering to expand the focus on applying new knowledge-based techniques.

Product Standards for Internationally Integrated Goods Markets (Paperback): Alan O. Sykes Product Standards for Internationally Integrated Goods Markets (Paperback)
Alan O. Sykes
R592 Discovery Miles 5 920 Ships in 12 - 19 working days

"Product standards, regulations, and conformity assessment procedures are important and necessary, but they also, at times, threaten the free flow of goods in international markets and the competitive positions of many exporters, including those in the United States. The barriers to trade that may result form product standards and regulations may be inadvertent or deliberate. The problem cuts across a wide array of industries, from motor vehicles to computers to televisions to food and beverages. This book, part of the Brookings Integrating National Economies series, is the first to blend careful economic and legal analysis of technical barriers. Alan O. Sykes illustrates how standards and regulations create trade barriers, explores the extent of the problem, and considers the possible policy responses. The effects of technical barriers are hard to measure. They are often hidden in the costs of modifying a product to meet a standard or regulation, in the costs of testing and certification procedures, and in the ways that noncompliance with a standard may affect consumer purchasing decisions. Sykes identifies why heterogeneity in standards and regulations may arise across jurisdictions and assesses the desirability of eliminating it in various settings. Sykes also presents an extensive and insightful overview of current international efforts to police technical barriers in the WTO/GATT system, in the European Union, in the U.S. federal system, and NAFTA. He shows how least-restrictive means principles and their corollaries can do much to reduce technical barriers, while stopping short of impinging on the legitimate exercise of national sovereignty. Efforts to harmonize internatioal policies and set common standards and regulations have been under way for decades. Sykes evaluates the harmonization activities of institutions such as the International Organization for Standardization, the Codex Alimentarius, and the European Commission. The final chapter assesses the adequacy of existing efforts to address technical barriers, suggesting where further progress might be made, and discusses the special problems of developing countries. A volume of Brookings' Integrating National Economies Series "

Pharmaceutical Process Design and Management (Paperback): Kate McCormick, D Wylie McVay Jr Pharmaceutical Process Design and Management (Paperback)
Kate McCormick, D Wylie McVay Jr
R1,683 Discovery Miles 16 830 Ships in 12 - 19 working days

A quality product or service is the successful and profitable outcome of organising resources, as judged by the final customer. Every business unit needs processes in order to do this effectively; and all processes must be documented so that achievements can be measured and future improvements planned and implemented. Pharmaceutical Process Design and Management takes a step-wise approach to process management. It presents the various elements comprising a process (man, machine, materials, method and environment); it looks at quality control and quality assurance, tools for quality improvements and ways of structuring a process into discrete, fully accountable elements; it proposes that for processes to run successfully, all operators must be the initial problem-solvers; finally, it illustrates how, with the right tools, every problem can be broken down into solvable elements. Learn how to deploy a science and risk-based approach to pharmaceutical manufacturing, by taking a fundamental approach to process design and management and, as a consequence, keep your customers satisfied and your profits healthy.

Music Distribution and the Internet - A Legal Guide for the Music Business (Paperback): Andrew Sparrow Music Distribution and the Internet - A Legal Guide for the Music Business (Paperback)
Andrew Sparrow
R1,674 Discovery Miles 16 740 Ships in 12 - 19 working days

There is hardly an aspect of internet music promotion, sale and distribution which does not have a legal dimension. Since the stakeholders in the process includes artists, their managers, music publishers, record companies, distribution companies and the consumer, the law relating to internet music distribution is extremely complex. Andrew Sparrow's Music Distribution and the Internet provides those connected to the music and media industries with a guide to the legal requirements they must meet, answering questions such as: c How should you conclude contracts with consumers over the internet? c What are the various legal terms and conditions that should govern the sale of physical product to online music buyers? c How should a website user's personal information be handled? c What limitations are there on the way this data may be used for ongoing marketing of an artist's work or the merchandise associated with it? c What are the latest copyright laws in this area and how do they apply to the internet? The book provides practical advice on how to approach key relationships with the internet buying consumer and other online media providers. The law is explained in straightforward terms and applied throughout in a music business context. Music Distribution and the Internet is an essential reference for anyone seeking to exploit and protect their rights and those of their artists in the rapidly expanding, constantly evolving and fascinating arena that is new media.

Manufacturing Planning and Control - Beyond MRP II (Hardcover, 1996 ed.): P. Higgins, P. Leroy, L. Tierney Manufacturing Planning and Control - Beyond MRP II (Hardcover, 1996 ed.)
P. Higgins, P. Leroy, L. Tierney
R4,495 Discovery Miles 44 950 Ships in 10 - 15 working days

Many companies have adopted the approach of Material Requirements Planning (MRP) and Manufacturing Resource Planning (MRP II). Despite the improvements and broadening of the MRP framework, MRP II systems still perform poorly in certain manufacturing environments. Help is at hand. This book proposes new ideas to improve the planning activities at the strategic, tactical and execution layers in manufacturing organisations. It takes into account the diverse nature of manufacturing environments. The book presents an almost unique combination of theory tested in practice, enhancing traditional manufacturing planning approaches. It is essential reading for managers and practitioners in the field, and is also suitable as an advanced text for students in industrial engineering, manufacturing and management.

The Evolution of Strategic Foresight - Navigating Public Policy Making (Paperback): Tuomo Kuosa The Evolution of Strategic Foresight - Navigating Public Policy Making (Paperback)
Tuomo Kuosa
R1,797 Discovery Miles 17 970 Ships in 12 - 19 working days

Embracing the theory and practice of strategic foresight and illuminating how different schools of thought regard its role in policy making, Tuomo Kuosa describes how something not traditionally considered an independent discipline, is steadily becoming one. In The Evolution of Strategic Foresight he explains how the practice of strategic foresight has long been closely associated with the military and politics. Linking strategic thinking more broadly to futurology, however, it is quite new. Since strategic foresight refers to the practice of generating analyses of alternative futures and strategies, based on available intelligence and foreknowledge, the practice can and should be applied to companies, business sectors, national and trans-national agencies of all descriptions, and to all aspects of public policy making. The author explains its practice in terms of structure, process, and knowledge domains, and examines its methodologies and systems, along with how strategic foresight can be used to produce better knowledge and be more effectively linked to policy making. Using examples from 30 different countries and with access to interviews and workshops involving key experts, The Evolution of Strategic Foresight will be valuable to scholars, educators, students engaged in strategy and future studies, long-range, public policy and urban planners, analysts; risk assessment experts, and consultants, managers and decision makers in many organisations, public and private.

Emerging Risks - A Strategic Management Guide (Paperback): Catherine Antoinette Raimbault Emerging Risks - A Strategic Management Guide (Paperback)
Catherine Antoinette Raimbault; Anne Barr
R1,682 Discovery Miles 16 820 Ships in 12 - 19 working days

For boards and executives, high-quality and transparent information is critical to allow effective decision-making. Emerging risks are increasingly challenging issues, both in terms of threats and growth opportunities; not least since the science pertaining to these risks tends to be contested. Emerging Risks: A Strategic Management Guide restores the constructive dialogue between the business professional and the expert/scientist community, essential if companies are to anticipate, plan ahead and exploit leading-edge ideas. It provides insights into some of the major emerging risks of the 21st century and then guides organizations on how to approach and manage those risks proactively in the wake of new regulation, governance and enterprise-wide risk management. The topics covered include: nanotechnologies, covering the industrial revolution of the 21st Century; new information and communication technologies (NICT), discussing the infrastructure of the future; electromagnetic fields (EMF) and their debated health impact; chemical substances/REACH, a regulation with major economic and environmental stakes and an example of emerging risk management; biological risk and its on-going need for international surveillance; supply chain, a top management priority; and country risk, for which security and corporate social responsibility (CSR) are growing issues. The authors assess and propose a process for managing emerging risks and the strategies that need to be put in place, drawing on examples of best practice.

Shopping 3.0 - Shopping, the Internet or Both? (Paperback): Cor Molenaar Shopping 3.0 - Shopping, the Internet or Both? (Paperback)
Cor Molenaar
R1,674 Discovery Miles 16 740 Ships in 12 - 19 working days

Retailers are in difficult times. The recession, global competition, government regulation and the growth of the Internet mean that costs are rising but margins are increasingly squeezed. Cor Molenaar's Shopping 3.0 offers an engaging, convincing and well-researched manifesto for the future of retailing; a manifesto which encourages retailers to switch their approach from a strategy that is based around transactions to one that is based around customers. Logic dictates that there is no one single strategy that will work for all retailers; some of them may indeed benefit from investing in e-retailing solutions and the Internet but for others, success will lie in developing a service based on customer experience or one with some apparently bespoke elements; a strategy to appeal to customers as individuals. Shopping 3.0 examines all these changes. It sketches the world of consumers; those who make their purchases from the comfort of their armchair and those who enjoy shopping with friends. Cor Molenaar explores the impact of changing consumer attitudes to shopping; the role of new technology in future retailing and the changing face of both city centre and out of town shops and malls. Shopping 3.0 offers a welcome helping hand for retailers, both physical and web-based shopkeepers; something to help you make sense of the ongoing revolution in shopping and to plan or adjust your business strategy to enable you not just to survive but to thrive in a world that will look very different in a few years time.

Community, Competition and Citizen Science - Voluntary Distributed Computing in a Globalized World (Paperback): Anne Holohan Community, Competition and Citizen Science - Voluntary Distributed Computing in a Globalized World (Paperback)
Anne Holohan
R536 Discovery Miles 5 360 Ships in 12 - 19 working days

Voluntary distributed computing projects divide large computational tasks into small pieces of data or work that are sent out over the Internet to be processed by individual users, who participate voluntarily in order to provide solutions that would ordinarily require investments of millions of dollars. This approach is contributing to the transformation of computationally heavy scientific research, opening up participation in science to interested lay people and greatly reducing the cost-barriers to computation for financially challenged researchers. Drawing on face-to-face and online ethnographic, survey and interview data with participants in distributed computing projects around the world, this book sheds light on the organizational and social structures of voluntary distributed computing projects, communities and teams, with close attention to questions of motivation in projects that offer little or no traditional forms of reward, either financially or in terms of participants' careers. With its focus on non-market, non-hierarchical cooperation, this book is a case study of networked individuals around the world who are part of a new social production of information. A rich study of the transformative potential inherent in globalization and connectedness, Community, Competition and Citizen Science will appeal to sociologists and political scientists with interests in globalization, networks and science and technology studies, together with scholars and students of media and communication and those working in relevant fields of computing, information systems and scientific collaboration.

Building Regulations Pocket Book (Hardcover, 2nd edition): Ray Tricker, Samantha Alford Building Regulations Pocket Book (Hardcover, 2nd edition)
Ray Tricker, Samantha Alford
R4,995 Discovery Miles 49 950 Ships in 12 - 19 working days

The only pocket guide to the UK building regulations on the market Succinct, portable, reliable guide to UK Building regulations Essential for anyone involved in building works or renovations in the UK

From Great to Gone - Why FMCG Companies are Losing the Race for Customers (Paperback): Peter Lorange, Jimmi Rembiszewski From Great to Gone - Why FMCG Companies are Losing the Race for Customers (Paperback)
Peter Lorange, Jimmi Rembiszewski
R1,787 Discovery Miles 17 870 Ships in 12 - 19 working days

The modern consumer is no longer attracted by single-minded, predictable and one-benefit-focused brand promises. The old-fashioned FMCG communication strategies based on television, radio and print with constant repetition have become outdated. From Great to Gone shows that what's needed are 'Lego' strategies, whereby the marketing and communication strategies are built up by many key facets (like building blocks) and delivered to the consumer through a mix of various touch points. Most importantly, you need to leave consumers to put all of that together themselves. There are major internal and external hurdles to transforming FMCGs successfully into FICGs - Fast Innovating Consumer Goods. It requires new brand strategies and flatter, more top-down than bottom-up, decision-making organisations and a 21st-century model for advertising agencies. Externally these companies need a new route to market through transformation of their old retail dependencies. Changes are also required in all communication delivery, reflecting modern consumers' connectivity and unlimited access to information. In the book the authors showcase what the winners of the 21st century have in common that has enabled them to become FICGs. New, unimagined models continue emerge, to which, with the authors' guidance producers and retailers may develop their own sustainable responses.

New Normal, Radical Shift - Changing Business and Politics for a Sustainable Future (Paperback): Neela Bettridge, Philip... New Normal, Radical Shift - Changing Business and Politics for a Sustainable Future (Paperback)
Neela Bettridge, Philip Whiteley
R1,666 Discovery Miles 16 660 Ships in 12 - 19 working days

Our traditional ways of looking at economics, business and politics are not fit for purpose. The causes of the recent crisis were behavioural and international, but our measures are superficial and financial, recorded at a national or company level. This is combined with a fervent quest for endless 'growth', no matter how unsustainable. Theory has to catch up with reality. Many books chart different courses for economic and business management but New Normal, Radical Shift is different. Using examples from international organizations around the world, it analyses not only the business model that failed, but challenges wider economic and political beliefs that employees' interests always conflict with those of managers and business owners. Neela Bettridge and Philip Whiteley argue that the right messages about good practice in business struggle to be heard, not because of indifference or inertia, but because dysfunctional philosophies are still supported not only within business and business schools, but also within political circles and by trade unions, NGOs and others campaigning for workers' rights. The central belief of the 'old normal' is that profits are made by exploiting workers and the environment. In this book the authors' arguments - all supported by exemplary case studies -demonstrate that this belief is false, opening up enormous possibilities in a 'new normal' of enhanced working lives, environmental protection and business success.

Leading Complex Projects (Paperback): Kaye Remington Leading Complex Projects (Paperback)
Kaye Remington
R1,694 Discovery Miles 16 940 Ships in 12 - 19 working days

Leadership in projects has been under-represented in many of the most influential project methodologies, where the focus has been on management and process. The importance to project success of key roles such as project board member, executive sponsor, project manager, client representative or team leader, increases exponentially with the scale and complexity of the project. Kaye Remington's Leading Complex Projects draws on original, empirical research into successful leadership of complex projects, including 70 in-depth interviews with people, across a broad range of industries, selected for their roles in guiding complex projects towards successful outcomes. The book, structured around the major themes from the interviews, explains and applies emerging best-practice in a coherent and focused way. A potent combination of wisdom from leaders in practice and the latest knowledge from many fields of research will engage experienced practitioners, as well as those who are teaching and researching projects, complexity and leadership.

The Focused Organization - How Concentrating on a Few Key Initiatives Can Dramatically Improve Strategy Execution (Paperback):... The Focused Organization - How Concentrating on a Few Key Initiatives Can Dramatically Improve Strategy Execution (Paperback)
Antonio Nieto-Rodriguez
R1,798 Discovery Miles 17 980 Ships in 12 - 19 working days

In The Focused Organization Antonio Nieto-Rodriguez shows you how fewer, more effectively elected and managed projects are the key to strategic and long-term success. Using his own research and work experience he explains how and why those organizations that focus on just a few key initiatives can perform significantly better than unfocused organizations, not only financially but also in achieving their strategic objectives and motivating their staff. The author introduces a new way of looking at a company through two very different and often conflicting dimensions: running-the-business and changing-the-business. What you add to one dimension you have to subtract from the other one. Finding the right balance between these two dimensions represents one of the major challenges to successful strategy execution. Becoming a focused organization involves a radical change in the way companies are organized and the way they select and manage projects - the creation of a new culture. The Focused Organization discusses the characteristics that comprise a focused organization. It describes key areas where a focused organization builds its levels of maturity; provides examples of focused organizations that outperform the rest; and explains in practical steps how all enterprises can become focused. The book finishes with a unique and inspiring case study that transports us to the early days of the current business world. Through the main character, Benny White, we learn how a business was conducted and how management evolved over decades with the introduction of business theories, including project management.

A Planner's Encounter with Complexity (Paperback): Elisabete A. Silva, Gert De Roo A Planner's Encounter with Complexity (Paperback)
Elisabete A. Silva, Gert De Roo
R1,663 Discovery Miles 16 630 Ships in 9 - 17 working days

Spatial planning is about dealing with our 'everyday' environment. In A Planner's Encounter with Complexity we present various understandings of complexity and how the environment is considered accordingly. One of these considerations is the environment as subject to processes of continuous change, being either progressive or destructive, evolving non-linearly and alternating between stable and dynamic periods. If the environment that is subject to change is adaptive, self-organizing, robust and flexible in relation to this change, a process of evolution and co-evolution can be expected. This understanding of an evolving environment is not mainstream to every planner. However, in A Planner's Encounter with Complexity, we argue that environments confronted with discontinuous, non-linear evolving processes might be more real than the idea that an environment is simply a planner's creation. Above all, we argue that recognizing the 'complexity' of our environment offers an entirely new perspective on our world and our environment, on planning theory and practice, and on the raison d'Atre of the planners that we are. A Planner's Encounter with Complexity is organized into 17 chapters. It begins with the interplay of planning and complexity from the perspective of contemporary planning theory. It continues by critically assessing planning theory and practice in the light of the interdisciplinary debate regarding complexity thinking. As the book progresses, it positions itself ever closer to the perspective of complexity thinking, looking at the planning discipline 'from the outside in', clarifying the facets of complexity and its importance in planning. Finally, conceptual and theoretical developments towards more applied examples are identified in order to see the interplay of planning and complexity in practice. This book emphasizes the importance of complexity in planning, clarifies many of the concepts and theories, presents examples on planning and complexity, and proposes new ideas and methods for planning.

Knowledge Management in Healthcare (Paperback): Lorri Zipperer Knowledge Management in Healthcare (Paperback)
Lorri Zipperer
R1,798 Discovery Miles 17 980 Ships in 12 - 19 working days

Knowledge management goes beyond data and information capture in computerized health records and ordering systems; it seeks to leverage the experiences of all who interact in healthcare to enhance care delivery, teamwork, and organizational learning. Knowledge management - if envisioned thoughtfully - takes a systemic approach to implementation that includes the embodiment of a learning culture. Knowledge is then used to support that culture and the knowledge workers within it to encourage them to share what they know, thusly enabling their peers, their organizations and ultimately their patients to benefit from their experience to proactively dismantle hierarchy and encourage sharing about what works, and what doesn't to focus efforts on improvement. Knowledge Management in Healthcare draws on relevant business, clinical and health administration literature plus the analysis of discussions with a variety of clinical, administrative, leadership, patient and information experts. The result is a book that will inform thinking on knowledge access needs to mitigate potential failures, design lasting improvements and support the sharing of what is known to enable work towards attaining high reliability. It can be used as a general tool for leaders and individuals wishing to devise and implement a knowledge-sharing culture in their institution, design innovative activities supporting transparency and communication to strengthen existing programs intended to enhance knowledge sharing behaviours and contribute to high quality, safe care.

Strategic Thinking Illustrated - Strategy Made Visual Using Systems Thinking (Hardcover): Dennis Sherwood Strategic Thinking Illustrated - Strategy Made Visual Using Systems Thinking (Hardcover)
Dennis Sherwood
R4,498 Discovery Miles 44 980 Ships in 12 - 19 working days

This book is about the behaviour of systems. Systems are important, for we interact with them all the time, and many of the actions we take are influenced by a system - for example, the system of performance measures in an organisation influences, often very strongly, how individuals within that organisation behave. Furthermore, sometimes we are involved in the design of systems, as is any manager contributing to the definition of what those performance measures might be. That manager will want to ensure that all the proposed performance measures will drive the 'right' behaviours rather than (inadvertently) encouraging dysfunctional 'game playing', and so anticipating how the performance measurement system will work in practice is a vital part of a wise design process. Some of the systems with which we interact are local, such as your organisation's performance measurement system. Some systems, however, are distant, but nonetheless very real, such as the healthcare system, the education system, the legal system and the climate system. Systems, therefore, exist on all scales, from the local to the global. And all systems are complex, some hugely so. That's why understanding how systems behave can be very helpful. Systems are complex for two main reasons. First, the manner in which they behave over time can be very hard to anticipate - and anticipating the future sensibly is of course a key objective of management. Second, the 'entities' within a system can be connected together in very complex ways, so that an intervention 'here' can result in an effect 'there', perhaps a long time afterward. Sometimes this can be surprising, and so we talk of 'unintended consequences' - but this is of course a euphemism for 'because I didn't understand how this system behaves, I had not anticipated that'. Systems thinking, the subject matter of this book, is the disciplined study of systems, and causal loop diagrams - the 'pictures' of this 'picture book' - are a very insightful way to represent the connectedness of the entities from which any system is composed, so taming that system's complexity.

Remanufacturing and Remanufacturability Assessment for the Circular Economy - A Solutions Guide (Hardcover): Yang Shanshan, S.... Remanufacturing and Remanufacturability Assessment for the Circular Economy - A Solutions Guide (Hardcover)
Yang Shanshan, S. K. Ong, A. Y. C Nee
R2,422 Discovery Miles 24 220 Ships in 12 - 19 working days

This book presents decision support tools that can be used in the early design stage to analyze the feasibility of a product and its components for remanufacturing. It also covers how to design a product specifically for remanufacturing and offers supporting case studies. This is a comprehensive solutions guide for remanufacturing decision-making. The book illustrates an approach that can be used at the product End-of-Life (EOL) stage to generate optimized recovery plans for the returned products. Opportunities for Industry 4.0 to support remanufacturing along with case studies are included to showcase the decision-making tools. Remanufacturing and Remanufacturability Assessment for the Circular Economy: A Solutions Guide will be of interest to practitioners, business professionals, and researchers that work in the industrial and manufacturing sectors. Those involved with supply chain management and advanced technologies associated with Industry 4.0, sustainability, and integrated techniques of circular supply chains will also find this book very useful.

Delivering Excellent Service Quality in Aviation - A Practical Guide for Internal and External Service Providers (Paperback):... Delivering Excellent Service Quality in Aviation - A Practical Guide for Internal and External Service Providers (Paperback)
Mario Kossmann
R1,977 Discovery Miles 19 770 Ships in 12 - 19 working days

A practical and realistic guide for both external and internal service providers in an aviation context to implementing an effective way to control the service quality as perceived by their customers, Delivering Excellent Service Quality in Aviation is essential for those service providers that are not yet systematically managing their service quality. Offering a step-by-step and easy to understand framework, it also enables those service providers that are already proactively managing their service quality to build new techniques into current practice for maximum effect. By using this guide, decision-making as well as budget and capacity planning can be optimized and justified to any stakeholders in the service operation. Customer satisfaction can be improved considerably over time and, thereby, profits (or budget allocation for internal service providers). Crucially, the improvements the book provides can be systematically measured and easily disseminated throughout the organization, leading to increased levels of motivation amongst staff.

Islamic Values and Management Practices - Quality and Transformation in the Arab World (Paperback): Maqbouleh M Hammoudeh Islamic Values and Management Practices - Quality and Transformation in the Arab World (Paperback)
Maqbouleh M Hammoudeh
R1,677 Discovery Miles 16 770 Ships in 12 - 19 working days

The author of this thought provoking addition to Gower's Transformation and Innovation Series has worked as a management consultant in the Arab Middle East for 25 years. In Islamic Values and Management Practices she acknowledges that businesses and other organizations in the region face urgent concerns in relation to quality and transformation, but argues that these issues might be more appropriately addressed by the application of an Islamic Management Model, rather than the 'Western' one hitherto applied. Over time, a set of management systems based on Islamic values has been developed by the author. These systems recognise the need to build human organizations, socially and politically as well as commercially, and also the recognition that for Muslims, justice is the ultimate value, bringing balance between the individual's soul and spirit on the one hand, and the organization's soul and spirit on the other. This Islamic management model stresses that effectiveness is an outcome of operating efficiently and at the same time unifying the organization's objectives with those of its employees and wider society, and ensuring that at the strategic level the long view is always maintained. Recounting her own personal and business journey, Maqbouleh Hammoudeh presents the outcomes of research that has tested the application of the Islamic Management Model and its ability to deliver the desired quality and transformation outcomes in a major civic or profit making organization. At a time when many practitioners and business educators are seeking new management approaches, this revealing case study sheds light on the evolution of a contemporary theory of management for the Muslim World.

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