Written for those starting a career in IT or whose career is well advanced, this career guide shows how to blaze a path to success through the jungle of modern IT. With a career spanning five decades, the author shares lessons he learned the hard way so readers do not have to learn them the hard way. By emphasizing the importance of business processes and applications to IT, this book explains how to understand the value and positioning of hardware and software technology in order to make appropriate decisions. It addresses the importance of IT architecture and the roles service and systems management play. It also explains service level agreements (SLAs) and provides sample SLAs. Readers learn how to conduct IT assessments using SWOT (strengths, weaknesses, opportunities, and threats) analysis. It also shows how to use root-cause analysis (RCA) to detect the sources of failure and poor performance. An overview of risk management and the steps involved in developing a business continuity plan are also included. The book looks at all facets of an IT professional's career. It explains how to build an IT team and examines the roles and responsibilities within the team. It shows how to provide professional customer care to IT clients. Business executives recognize the importance of IT, and this book shows technology professionals how to thrive in the business world. It covers: Making effective presentations Report and proposal writing Negotiating and persuasion skills Running productive meetings Time and stress management The book also discusses such important career skills as listening, continual and incremental learning, and communicating at all levels. From its templates and checklists to its comprehensive and holistic view of a successful IT career, this book is an indispensable guide for every professional working in IT today and tomorrow.

Knowledge and Practice in Business and Organisations contributes to scholarly understanding of knowledge and practice, mapping the conceptual terrain, providing a critical review of debates in the field and setting out key theoretical perspectives. Knowledge and practice are explored in a range of organisational and policy settings through six context-specific discussions. The collection helps shape the field, identify areas for future research inquiry, and suggest implications for practitioners. The range of sites of inquiry represented in the book (e.g. craft working, accounting, public sector organisations, creative industries, health care, and so on) make the book distinctive, enabling the reader to connect debates and ideas from across a range of sectors and disciplines. The book charts different currents of debate which have hitherto tended to remain unconnected. In one accessible volume, this book provides an excellent introduction to a set of concepts that have animated scholarly conversations across a range of disciplines and provides cases and examples of practices which come from beyond any one particular sector. Aimed at researchers and academics in the field, this book is valuable source, helping define and progress the scholarly debate.

For more than 50 years, organizations of all types have struggled to achieve lasting benefits from the many tools and programs associated with various continuous-improvement initiatives. In fact, the notion of "continuous" improvement is largely a misnomer -- for many organizations, continuous improvement has been anything but continuous. Responding to this challenge, Hearing the Voice of the Shingo Principles chronicles key insights that went into development of the Shingo Model for Operational Excellence at Utah State University. While responsible for the Shingo Prize at USU, the author observed that even recipients -- theoretically, the best of the best -- were experiencing this same up-and-down phenomenon. It was as though many of these organizations were reviewed on their very best days but then started declining from that point forward. To build long-term credibility of the Shingo Prize, the author and his team had to understand what was causing such wide variation in results and make certain they were only recognizing those organizations that could demonstrate sustainability of improvements over the long term. They found that sustainability depended less on application of the tools for improvement than on embedding principles deep into the culture of the organization from top to bottom and side to side. This book helps leaders understand their role in building sustainable cultures of enterprise excellence - That is, how to keep the entire enterprise focused on guiding principles that will change beliefs, behaviors, and the overall mindset. In addition, managers will learn how to align systems with principles so that they drive ideal, principle-based behaviors - the goal is for every leader to realign their values with the voice of principles and become an example so that every associate becomes self-motivated to continuously improve every aspect for which they are accountable.

Category management is one of the biggest contributors of commercial value in the area of procurement and supply chain. With a proven track record of successful delivery since the early 1990s, it helps organisations gather and analyse key data about their procurement spend before subsequently creating and delivering value-adding strategies that change the value proposition from supply chains. The aim of category management is to find long-term breakthrough strategies that help lift an organisation's commercial performance to a new level. Because of its strategic long-term orientation and complex execution, category management has long been the preserve of commercial consulting companies - in effect a 'black box' toolkit shrouded in expensive methodologies. This practical handbook lifts the lid on category management by providing readers with a step-by-step process and established toolkit that allows them a 'do-it-yourself' approach. Each activity is presented as a simple tool or technique for practitioners to apply to their own organisations. To support each activity, easy-to- use templates and checklists have been provided, together with simple but practical hints and tips for implementation. This handbook is a 'must read' for all procurement and supplychain managers looking to find significant improvements in their organisations. Its practical approach cuts through long-winded consultant-speak and provides an easy-to-use practical toolkit for everyday application.

Many chemists - especially those most brilliant in their field - fail to appreciate the power of planned experimentation. They dislike the mathematical aspects of statistical analysis. In addition, these otherwise very capable chemists also dismissed predictive models based only on empirical data. Ironically, in the hands of subject matter experts like these elite chemists, the statistical methods of mixture design and analysis provide the means for rapidly converging on optimal compositions. What differentiates Formulation Simplified from the standard statistical texts on mixture design is that the authors make the topic relatively easy and fun to read. They provide a whole new collection of insighful original studies that illustrate the essentials of mixture design and analysis. Solid industrial examples are offered as problems at the end of many chapters for those who are serious about trying new tools on their own. Statistical software to do the computations can be freely accessed via a web site developed in support of this book.

Visible knowledge is a tool nearly lost in the West, but it has been used to great effect by Toyota in its 50-year march from noncompetitiveness to its current status as the second largest automobile company in the world. It is key for the 50% growth in market share Toyota plans for this decade despite worldwide overcapacity in the auto business. This book presents the reader with a systematic approach to create, capture, and display knowledge in a way that allows development teams to optimize the design of their products and production processes. Visible knowledge not only applies to knowledge management, but provides a means of collaboration to facilitate better decision-making in the development process. This book has evolved out of a manuscript that Allen Ward, the foremost U.S. expert on lean product development, was writing at the time of his untimely death. It is not intended to be a treatise of Lean product development methods. Quite the opposite-it is focused on one small piece, "visible knowledge." It is, however, one technique that Dantar Oosterwal and Durward Sobek have found to be very effective at Harley-Davidson and other places, and a tool that can make a difference whether used by itself or as a starting point for a larger journey into Lean product development. In completing this work, Oosterwal and Sobek kept the aim true to Allen's original intent. The preface and first three chapters are essentially Allen's original intellectual contribution. They have made editorial changes to improve readability and clarity of explanation. Throughout, they have attempted to preserve Allen's voice in the writing, even keeping the narrative in first person as it was originally written. They have also added a fourth chapter that highlights some practical ways to apply the ideas presented in earlier chapters, illustrated with case examples from their experience.

Encouraging efficiency, clarity, and disciplined thinking, A3 Problem Solving identifies a problem, describes the objective, and summarizes fact finding and action steps, all on a single A3-sized piece of paper. This approach provides all employees at all levels with a method to quickly identify a problem, analyze it to root cause, select appropriate countermeasures, and communicate necessary actions to decision makers. The A3 Workbook: Unlock Your Problem-Solving Mind is designed to teach A3 Problem Solving to workers at every level of an organization. Uniquely qualified to author this workbook, Daniel Matthews is an expert trainer with 30 years of training experience including Lean implementation and Training within Industry (TWI). Fourteen of those years he spent with the Toyota Company, which created and made use of the A3 as a core component of continuous quality improvement. This workbook provides a practical tool for solving specific problems or for making a specific proposal, while also encouraging the development of a corporate culture that empowers all employees to support continuous improvement. The workbook follows the progression of a basic A3 Problem Solving format, offering instructions every step of the way. To reinforce learning, it includes Case studies that readers can use to complete A3s Tips on how to improve the readability of A3s Examples of Problem Solving A3s, and a Proposal A3 Exercises to reinforce what's learned Worksheet templates that can be reproduced for future problem solving An effective problem-solving process is a critical part of implementing efficient business practices and a problem-solving culture is a fundamental component of empowering employees to support business improvements. Both of these components, taken together, can help any organization make continuous improvements on the long journey to creat

Achieving a long-term acceptable level of manufacturing profitability through productivity requires the total commitment of management teams and all staff in any manufacturing company and beyond. Awareness and continuous improvement of manufacturing costs behind losses and waste is the core goal of the Manufacturing Cost Policy Deployment (MCPD). Achieving this goal will continually uncover the hidden reserves of profitability through a harmonious transformation of the manufacturing flow, coordinated by the continuous need to improve manufacturing costs. Setting annual targets and means for manufacturing costs improvement (more exactly for costs of losses and waste, and the exact fulfillment of these) requires mobilization of all people in the company to carry out systematic improvement activities (kaizen) and systemic improvement actions (kaikaku) of the processes of each product family cost. The MCPD system was born out of careful observation of the challenges, principles, and phenomena of manufacturing companies and the profound discussions with the people in these companies at all levels. Manufacturing Cost Policy Deployment (MCPD) Transformation: Uncovering Hidden Reserves of Profitability is organized in three sections. The first section presents the concept and the need for an MCPD system from a managerial perspective. In the second section, the transformation of manufacturing companies through the MCPD system is presented, more precisely the details of the initial steps of the implementation of the MCPD, the three phases and the seven steps of the MCPD, and the elements necessary for a constant and consistent application of the MCPD. In the last section, there are two examples of the MCPD implementation in two different types of industries, namely, manufacturing and assembly industry and process industry, and two case studies for the improvement of manufacturing costs for each (cost of equipment setup loss, using kaizenshiro; replacement of bottleneck equipment and associated costs of losses, using kaikaku; cost of quality losses with improving operators' skills to sustain quality, using kaizen; and cost problem solving with the consumption of lubricants for one of the equipment, using A3).

This handbook represents a collection of previously published technical journal articles of the highest caliber originating from the Air Force Institute of Technology (AFIT). The collection will help promote and affirm the leading-edge technical publications that have emanated from AFIT, for the first time presented as a cohesive collection. In its over 100 years of existence, AFIT has produced the best technical minds for national defense and has contributed to the advancement of science and technology through technology transfer throughout the nation. This handbook fills the need to share the outputs of AFIT that can guide further advancement of technical areas that include cutting-edge technologies such as blockchain, machine learning, additive manufacturing, 5G technology, navigational tools, advanced materials, energy efficiency, predictive maintenance, the internet of things, data analytics, systems of systems, modeling & simulation, aerospace product development, virtual reality, resource optimization, and operations management. There is a limitless vector to how AFIT's technical contributions can impact the society. Handbook of Scholarly Publications from the Air Force Institute of Technology (AFIT), Volume 1, 2000-2020, is a great reference for students, teachers, researchers, consultants, and practitioners in broad spheres of engineering, business, industry, academia, the military, and government.

There is considerable connection between growth of the personnel in the organization and the ability for the company to compete over time. Looking outside for help training may be required but looking within for opportunities for enhanced training and growth, will foster a continually improving and growing organization. This book examines the opportunities for learning, within the organization and its' activities, along with the connection to motivation. Additionally, it provides information on the characteristics of organizations that are able to quickly disseminate, along with approaches for improving this distribution of that learning throughout the organization.

This book provides an updated, concise summary of forecasting air travel demand methodology. It looks at air travel demand forecasting research and attempts to outline the whole intellectual landscape of demand forecasting. It helps readers to understand the basic idea of TEI@I methodology used in forecasting air travel demand and how it is used in developing air travel demand forecasting methods. The book also discusses what to do when facing different forecasting problems making it a useful reference for business practitioners in the industry.

This book introduces students to business process management, an approach that aims to align the organization's business processes with the demands of the marketplace. Processes serve as a coordination mechanism, and the aim of business process management is to improve the organization's effectiveness and efficiency in adapting to change, and maintaining competitive advantage. In Business Process Management, Kumar argues for the value of looking at businesses as a collection of processes that cut across departments, and for breaking down functional silos. The book provides an overview of the basic concepts in this field before moving on to more advanced topics such as process verification, flexible processes, process security and evaluation, resource assignment, and social networks. One chapter of the book is also devoted to process analytics. The book concludes with an examination of the future directions of the discipline. Blending a strong grounding in current research with a focus on concepts and tools, Business Process Management is an accessible textbook full of practical examples and cases that will appeal to upper level students.

This book is a comprehensive and practical guide to project marketing - a crucial aspect of businesses worldwide. It encompasses a variety of key infrastructure projects such as roads, airports, ports, power, irrigation, commercial, and industrial buildings. The volume: * Provides key definitions and discusses concepts such as segmentation, target marketing, positioning in projects, and organizational buyer behaviour. * Draws and adapts from extant marketing theory and provides real-life case studies to demonstrate application of concepts. * Focuses on project marketing logic, marketing mix, negotiation techniques, and strategies to aid contracting/subcontracting firms to realize better pricing and project profitability. An essential handbook for professional marketers and researchers, this book will be indispensable for B-Schools, project managers, entrepreneurs, infrastructure corporations, and start-ups. It will serve as a key text to foster hassle-free relationships between different business actors and reduce roadblocks such as time and cost escalation, litigation, and the like.

This book details most common statistical process control tools with many examples for high-volume production. It aims to make elements of high-volume production process control simple and easy to understand. It lets you thoroughly understand process controls instead of blindly trusting software tools that operate as black boxes. If you are dealing with high-volume production as an operator, line supervisor, inspector, process engineer, quality engineer, manufacturing manager, plant manager, or president of the company, you have to understand the statistical process control basics explained in this book in order to be successful.

This book on performance fundamentals covers UNIX, OpenVMS, Linux, Windows, and MVS. Most of the theory and systems design principles can be applied to other operating systems, as can some of the benchmarks. The book equips professionals with the ability to assess performance characteristics in unfamiliar environments. It is suitable for practitioners, especially those whose responsibilities include performance management, tuning, and capacity planning. IT managers with a technical outlook also benefit from the book as well as consultants and students in the world of systems for the first time in a professional capacity.

Sustainable Operations Management applies the issues of sustainability to all strategic decisions of operations: capacity management, supply network, process technology, and development and organisation. This book extends the existing literature of operations management that for years has been paramount in creating economic value with little consideration of environment and social dimensions. Whilst based on robust theoretical frameworks, some developed by its own authors, the book is enriched by international case studies and real-world illustrations throughout, to demonstrate how this theory translates to practice. Each chapter begins with learning objectives and ends with a summary, activity, and questions for discussion. Readers will gain a comprehensive and in-depth knowledge on how to manage operations for sustainability. They will learn the ways to formulate a sustainable operations strategy and the elements involved in managing tactical and operational activities to enhance sustainability performance over time. The book covers all aspects of the new business sustainability paradigm from an operations perspective, including sustainable development goals, the circular economy and digital transformation. With international agreements and national policies in place around themes such as climate change, ocean plastic pollution, loss of biodiversity, water scarcity, and zero landfill targets, this book will be a must for any university abiding to the Principles of Responsible Management Education (PRIME). The text is suitable mostly for MSc and MBA students on sustainable supply chain and operations management modules as well as broader Operations Management courses, but it can also be used for final-year Undergraduate students as part of advanced operations management modules. Online resources include chapter-by-chapter PowerPoint slides and a test bank of questions.

While innovation can be defined in many ways, the author sees it as a process. It is not the sudden eureka moment in the middle of the night, nor is it a clear and linear path towards a final destination. Instead, it involves a strong sense of creativity and curiosity. An innovative mind has a natural inclination towards out-of-the-box thinking. It involves a willingness to try something new, without fear or judgment, to develop something no one else has ever articulated. While the mindset comes naturally, it requires fuel to keep it running. Innovators are voracious readers and researchers. They feed their mindset all of the fuel it needs to stay informed and relevant in their field. Many of the same things can be said for the Lean mindset. Lean management doesn't happen overnight, and it is very rarely a clear and linear path to true Lean thinking. Some might consider Lean a subset of innovative thinking, while others see it in reverse. Regardless of the relationship's directionality, one thing is certain: You cannot have one without the other. This book follows John Riley, the CEO of a medium-sized valve company just outside of Pittsburgh, Pennsylvania, who will stop at nothing to create an innovative work environment. Through the ups and downs of his journey, he learns a number of Lean and innovative skills, strategies, and mindsets to help him build the business he's always envisioned for himself. Throughout the book, you see examples of both strong and poor innovative leadership skills demonstrated by each of the main characters. The key messages are ones that help leaders build and access a mindset insistent on continuous improvement. Leadership techniques and abilities that bolster creative thought and problem-solving are the most successful throughout this book. To be truly innovative, you can never stop driving the learning process. For this to happen, leaders need to recognize when there is a need for a change or improvement. This is the beauty of the marriage between Lean and innovation: They both require continuous learning and growth. The desire to improve is only one piece of this equation, however. The other is the willingness to act. Without both of these factors, true innovation will always be out of reach.

ERP Systems for Manufacturing Supply Chains: Applications, Configuration, and Performance provides insight into the core architecture, modules, and process support of ERP systems used in a manufacturing supply chain. This book explains the building blocks of an ERP system and how they can be used to increase performance of manufacturing supply chains. Starting with an overview of basic concepts of supply chain and ERP systems, the book delves into the core ERP modules that support manufacturing facilities and organizations. It examines each module's structure and functionality as well as the process support the module provides. Cases illustrate how the modules can be applied in manufacturing environments. Also covered is how the ERP modules can be configured to support manufacturing supply chains. Setting up an ERP system to support the supply chain within single manufacturing facility provides insight into how an ERP system is used in the smallest of manufacturing enterprises, as well as lays the foundation for ERP systems in manufacturing organizations. The book then supplies strategies for larger manufacturing enterprises and discusses how ERP systems can be used to support a complete manufacturing supply chain across different facilities and companies. The ERP systems on the market today tend to use common terminology and naming for describing specific functions and data units in the software. However, there are differences among packages. The book discusses various data and functionalities found in different ERP-software packages and uses generic and descriptive terms as often as possible to make these valid for as many ERP systems as possible. Filled with insight into ERP system's core modules and functions, this book shows how ERP systems can be applied to support a supply chain in the smallest of manufacturing organizations that only consist of a single manufacturing facility, as well as large enterprises where the manufacturing supply chain crosses multiple facilities and companies.

Retail pricing strategy is seen as one of the priorities in retail management. There exist two main pricing strategies in retailing: the Every Day Low Price (EDLP) strategy and the High-Low (Hi-Lo) pricing strategy. Despite the importance of this topic, it has been given little attention in academic research. The author fills this gap in academic literature and examines the topic both from a theoretical and an empirical perspective. Based on a comprehensive conceptual examination of pricing strategies in retailing, the author conducted two large-scale empirical studies about the impact of the retailer's pricing strategy and the price promotion activity on store performance and derives fruitful implications both for future research and for managerial action.

This book is specifically for working operations managers across the broad range of business types that deploy fleet and product via a myriad of service types. It is applicable to businesses with small medium to large fleets in haulage, 3PL, and any service business operating a depot structure. The book is less about theoretical concepts - although specific references point to theories including Lean, continuous improvement, net promoter score, and balanced scorecard - but is essentially a practical guide applying worked examples and generic templates regarding the core ten activities that are critical to achieving service and profit expectation in any depot, route-based business deploying fleet. Every working manager - front-line to COO - will identify with and grasp that these are fundamental areas and that, if improvement can be sustained, will deliver better service to customers and enhanced profit in both local and business levels. The key areas examined are: People management Fleet management Route scheduling Optimisation of non-productive (on-depot) time Driver debrief Customer service and complaint management and measurement Key performance indicators The operating rhythm Continuous improvement

Women in STEM are constantly facing new challenges every day. By sharing their stories and the ways in which they already have and continue to overcome these hurdles, they can help others find the strength to persevere and succeed in these fields. This mix of authors from varying backgrounds all share the same passion - to encourage more women into STEM - and they have placed their proverbial hearts on their sleeves and documented their journeys to inspire readers to either enter or stay within STEM fields. Empowering Women in STEM: Personal Stories and Career Journeys from Around the World discusses the application process of root cause analysis and ways to introduce STEM to other generations. It offers an insider view of the armed forces and allows readers to gain more perspective on ways male advocates can help female colleagues in STEM fields. It includes a father's perspective on change within the engineering industry, how he's mentoring new female engineers, and ways to help them as they evolve. The book captures firsthand accounts of STEM professionals in various fields as they recount experiences that have helped them to navigate their own career paths. This book also demonstrates how life doesn't have to follow the timelines proposed by society and how females can become CEOs and command other top-level positions in engineering companies. In addition to having women from across the globe share their stories about various fields, readers will hear from both military and civilian male advocates who share ways to empower others within the industry. This book is written for professionals who may be considering a switch of career or deciding to leave STEM. It is also useful to university students who are trying to figure out their career choices and paths and gain more insight into possible career opportunities in STEM.

Risk is related to the magnitude and uncertainty of an output (consequence or outcome); outputs take on different identities in different disciplines and situations. Risk is peculiar to each stakeholder and the measurement scale for risk depends on the stakeholder's value system. Risk management provides a way of addressing the issues associated with the magnitude and uncertainty of outputs. This book provides a distinctively rational treatment of risk and risk management, based on a systems approach. The book's treatment applies to all disciplines and sets out the principles of risk and risk management as well as looking at a range of applications and more specialist tools and approaches. The book: Develops a risk framework through a systems approach Offers a challenging and fresh approach for infrastructure engineering, construction and project management in general The book will suit students and practitioners alike.

This book seamlessly connects the topics of Industry 4.0 and cyber security. It discusses the risks and solutions of using cyber security techniques for Industry 4.0. Cyber Security and Operations Management for Industry 4.0 covers the cyber security risks involved in the integration of Industry 4.0 into businesses and highlights the issues and solutions. The book offers the latest theoretical and practical research in the management of cyber security issues common in Industry 4.0 and also discusses the ethical and legal perspectives of incorporating cyber security techniques and applications into the day-to-day functions of an organization. Industrial management topics related to smart factories, operations research, and value chains are also discussed. This book is ideal for industry professionals, researchers, and those in academia who are interested in learning more about how cyber security and Industry 4.0 are related and can work together.

This book presents practical guidelines for university research and administration. It uses a project management framework within a systems perspective to provide strategies for planning, scheduling, allocating resources, tracking, reporting, and controlling university-based research projects and programs. Project Management for Scholarly Researchers: Systems, Innovation, and Technologies covers the technical and human aspects of research management. It discusses federal requirements and compliance issues, in addition to offering advice on proper research lab management and faculty mentoring. It explains the hierarchy of needs of researchers to help readers identify their own needs for their research enterprises. This book provides rigorous treatment and guidance for all engineering fields and related business disciplines, as well as all management and humanities fields.