- Authoritative but highly accessible introduction to the underlying economics of airports, their role, regulation and implications. - Written for all aviation managers, relevant local authorities and regulators, as well as serving as teaching material for air transport Masters programmes. - The book uniquely offers economic analysis and presents facts in the context of economic reasoning with clear policy recommendations.

This book is an introductory text on building measurement and estimating for simple buildings in Hong Kong, based on the Hong Kong Standard Method of Measurement of Building Works 4th Edition Revised 2018 (HKSMM4 Rev 2018). It provides a toolkit for students and surveying technicians who are new to the subject. This second edition updates the contents in line with the HKSMM4 Rev 2018 and incorporates the latest industry developments such as BIM. The main text is divided into five parts following the development of a typical project. Part 1, Building the project team, introduces the team setup for a typical project. Part 2, Deciding the procurement strategy, explains the various procurement decisions to be made by an employer before any cost estimating and measurement work takes place. Part 3, Preparing for tender, covers the tendering methods, tender documentation and approximate estimating techniques used by Quantity Surveyors. Part 4, Measuring quantities, introduces measurement principles and HKSMM4 Rev 2018, followed by a detailed review of the measurement methods for each major trade, with worked examples. Part 5, Estimating unit rates, explores the basic techniques for unit rate preparation. The book contains worked examples from real Hong Kong building projects, self-assessment questions, reminders and points of note. It is essential reading for Hong Kong construction and surveying students, international Quantity Surveyors working in the local area and those wanting international examples of Quantity Surveryors practice.

An Introduction to Acceptance Sampling and SPC with R is an introduction to statistical methods used in monitoring, controlling and improving quality. Topics covered include acceptance sampling; Shewhart control charts for Phase I studies; graphical and statistical tools for discovering and eliminating the cause of out-of-control-conditions; Cusum and EWMA control charts for Phase II process monitoring; and the design and analysis of experiments for process troubleshooting and discovering ways to improve process output. Origins of statistical quality control and the technical topics presented in the remainder of the book are those recommended in the ANSI/ASQ/ISO guidelines and standards for industry. The final chapter ties everything together by discussing modern management philosophies that encourage the use of the technical methods presented earlier. In the modern world sampling plans and the statistical calculations used in statistical quality control are done with the help of computers. As an open source high-level programming language with flexible graphical output options, R runs on Windows, Mac and Linux operating systems, and has add-on packages that equal or exceed the capability of commercial software for statistical methods used in quality control. In this book, we will focus on several R packages. In addition to demonstrating how to use R for acceptance sampling and control charts, this book will concentrate on how the use of these specific tools can lead to quality improvements both within a company and within their supplier companies. This would be a suitable book for a one-semester undergraduate course emphasizing statistical quality control for engineering majors (such as manufacturing engineering or industrial engineering), or a supplemental text for a graduate engineering course that included quality control topics.

An Introduction to Acceptance Sampling and SPC with R is an introduction to statistical methods used in monitoring, controlling and improving quality. Topics covered include acceptance sampling; Shewhart control charts for Phase I studies; graphical and statistical tools for discovering and eliminating the cause of out-of-control-conditions; Cusum and EWMA control charts for Phase II process monitoring; and the design and analysis of experiments for process troubleshooting and discovering ways to improve process output. Origins of statistical quality control and the technical topics presented in the remainder of the book are those recommended in the ANSI/ASQ/ISO guidelines and standards for industry. The final chapter ties everything together by discussing modern management philosophies that encourage the use of the technical methods presented earlier. In the modern world sampling plans and the statistical calculations used in statistical quality control are done with the help of computers. As an open source high-level programming language with flexible graphical output options, R runs on Windows, Mac and Linux operating systems, and has add-on packages that equal or exceed the capability of commercial software for statistical methods used in quality control. In this book, we will focus on several R packages. In addition to demonstrating how to use R for acceptance sampling and control charts, this book will concentrate on how the use of these specific tools can lead to quality improvements both within a company and within their supplier companies. This would be a suitable book for a one-semester undergraduate course emphasizing statistical quality control for engineering majors (such as manufacturing engineering or industrial engineering), or a supplemental text for a graduate engineering course that included quality control topics.

Strong leadership is necessary to drive the transformational change required to build and apply digital capabilities across organizations. Digital transformation in the supply chain is a leadership problem first and foremost. This book draws out some of the key digital business strategies supply chain leaders must become familiar with as they take on the responsibilities of leading transformations within their firms. The central rationale of the book is to establish a clear business case for the performance shifts and opportunities of the Digital Supply Chain. The benefits of a digital supply chain for firms can be summarized as uniquely reducing the amount of trade-off between costs and customer satisfaction. The challenges, complexity, and management involved in transforming to a digital supply chain have slowed many firms in their implementation. The key to unlocking this value and advantage is a new, robust, and digitally aware supply chain leadership mindset. It will provide readers with a practical Digital Supply Chain Leadership Road Map that will accelerate actions in technology, analytics, talent and business models. The road map to digital transformation will step the reader through these critical dimensions and illustrate how they can support their own organizational transformation by developing greater levels of maturity. This book will be most valued by supply chain leaders in medium to large scale organizations, as well as consultants and academics interested in digital business and supply chain transformation. The book will also be valuable for students studying digital transformation, supply chain, and operations.

Since the early 1980s, Japanese firms have massively globalized their production operations and have shown superb competitive powers in global markets. This meant, however, they had to establish their unique Japanese-style management and production system locally, taking into account different conditions in countries that had not originally nurtured their unique system. In each case, firms found ways to balance applications and adaptations, resulting in a hybridization of their management and production systems. These experiences abroad dictated changes to the traditional system-in order to retain its basic logic and competitiveness, the essentials of the system needed to be redefined.
Hybrid Factories in the United States elucidates the real advantages and weaknesses of the Japanese-style management and production system (JMPS) in the United States and elsewhere in the globalized economy. To assess the success of the "hybridization" dynamics of JMPS abroad, the editor and authors developed their own "hybrid-analysis" model, which has been used successfully around and globe for decades, and has been recognized as a major research framework for elucidating the study of international transferability of management and production systems in general. In very concrete ways and attentive to regional differences, the authors' hybrid-analysis methods identify which aspects of JMPS will inevitably change and which should be sustained. Tetsuji Kawamura and his team have provided a crucial and comprehensive resource not only for anyone interested in the Japanese story, but also for those concerned about the future of American manufacturing industries, for the investigation of Japanese transplants provides an invaluable perspective of the real dimensions of major management innovations of U.S. industries.

This book presents a big-picture overview of the entire Shingo improvement process. It fully discusses the needs and benefits of the Shingo process, and what is required if you seek to execute the Shingo Model in your enterprise and focuses on creating an enduring organization-wide continuous improvement process. It gives the reader a discussion of the entire Shingo experience while the most existing books on the model are course specific. There are numerous discussions, conference talks, and webinars of why the Shingo process is beneficial, and what types of improvements can be achieved, but the crucial material has not been assembled in one concise book, giving the executive, manger, or supervisor an overview and understanding of what the Shingo experience entails. The main purpose of this book. It is for the executives who want to understand their role in supporting and leading middle management with its implementation. Many executives from developing countries all over the world are seeking a concise definition of what the Shingo model is, and this book functions as the perfect primer. Even those who have attended and implemented the lessons from the Shingo Institute's courses would find this book a benefit as it serves perfectly as backup and reference material. In addition, this book helps anyone who has started their journey with the Shingo model and may be confused about what to do and expect -- It gives them a vision of what the continuing journey will look like. The Shingo process is being taught at numerous universities and this book could indeed serve as the appropriate textbook or supplemental reading. Essentially, this book teaches an innovative and extremely successful approach to continuous improvement, referred to as the Shingo process. It is based on a set of universally accepted principles that are endorsed by improvement leaders such as Covey and companies such as Toyota. This book is not a detailed review or a replacement of the Shingo workshops. It is an overview of the entire Shingo process, starting with a discussion of the challenges that many of todays enterprises are experiencing. The author, in his role as a PhD in economics, has studied industries and has worked closely with many of them attempting to understand their weaknesses. Next, this book builds upon an understanding of these weaknesses. The book discusses how the over-all Shingo methodology fits into these organizations and highlights the benefits. The next step is then to discuss what requirements are necessary for an organization to get ready for a Shingo transformation. What are the steps that the organization needs to go through, and when will it know that it is ready to begin? The book briefly reviews the Shingo Insights and Principles and explains how the Shingo courses should be best utilized to facilitate the desired transformation. It suggests some alternative plans for over-all implementation based on the current state of the enterprise. It explains why there is no "one way" for successful implementation and how the implementation sequence needs to be customized. It also discusses the length of time needed for success and how this differs depending on the current enterprise environment. Lastly the book explains how the implementation and Shingo training is never finished. It is an on-going process and success is defined by internal improvements, not by some arbitrary external benchmark. The book is intended to be educational, thought provoking, entertaining in its stories and examples, and a guideline towards the development of a plan for continuous improvement. This book is filled with stories and examples, showing successful and not so successful implementations. The stories are used to highlight many of the pitfalls that have arisen and may arise for you and which can be avoided if the reader is aware of them and knows how to watch for them.

Recent developments in reliability engineering has become the most challenging and demanding area of research. Modeling and Simulation, along with System Reliability Engineering has become a greater issue because of high-tech industrial processes, using more complex systems today. This book gives the latest research advances in the field of modeling and simulation, based on analysis in engineering sciences. Features Focuses on the latest research in modeling and simulation based analysis in reliability engineering. Covers performance evaluation of complex engineering systems Identifies and fills the gaps of knowledge pertaining to engineering applications Provides insights on an international and transnational scale Modeling and Simulation Based Analysis in Reliability Engineering aims at providing a reference for applications of mathematics in engineering, offering a theoretical sound background with adequate case studies, and will be of interest to researchers, practitioners, and academics.

Herbert William Heinrich has been one of the most influential safety pioneers. His work from the 1930s/1940s affects much of what is done in safety today - for better and worse. Heinrich's work is debated and heavily critiqued by some, while others defend it with zeal. Interestingly, few people who discuss the ideas have ever read his work or looked into its backgrounds; most do so based on hearsay, secondary sources, or mere opinion. One reason for this is that Heinrich's work has been out of print for decades: it is notoriously hard to find, and quality biographical information is hard to get. Based on some serious "safety archaeology," which provided access to many of Heinrich's original papers, books, and rather rich biographical information, this book aims to fill this gap. It deals with the life and work of Heinrich, the context he worked in, and his influences and legacy. The book defines the main themes in Heinrich's work and discusses them, paying attention to their origins, the developments that came from them, interpretations and attributions, and the critiques that they may have attracted over the years. This includes such well-known ideas and metaphor as the accident triangle, the accident sequence (dominoes), the hidden cost of accidents, the human element, and management responsibility. This book is the first to deal with the work and legacy of Heinrich as a whole, based on a unique richness of material and approaching the matter from several (new) angles. It also reflects on Heinrich's relevance for today's safety science and practice.

All over the world, vast research is in progress on the domain of Industry 4.0 and related techniques. Industry 4.0 is expected to have a very high impact on labor markets, global value chains, education, health, environment, and many social economic aspects. Industry 4.0 Interoperability, Analytics, Security, and Case Studies provides a deeper understanding of the drivers and enablers of Industry 4.0. It includes real case studies of various applications related to different fields, such as cyber physical systems (CPS), Internet of Things (IoT), cloud computing, machine learning, virtualization, decentralization, blockchain, fog computing, and many other related areas. Also discussed are interoperability, design, and implementation challenges. Researchers, academicians, and those working in industry around the globe will find this book of interest. FEATURES Provides an understanding of the drivers and enablers of Industry 4.0 Includes real case studies of various applications for different fields Discusses technologies such as cyber physical systems (CPS), Internet of Things (IoT), cloud computing, machine learning, virtualization, decentralization, blockchain, fog computing, and many other related areas Covers design, implementation challenges, and interoperability Offers detailed knowledge on Industry 4.0 and its underlying technologies, research challenges, solutions, and case studies

This is a comprehensive book on infrastructure development and construction management. It is written keeping in mind the curricula of construction management programmes in India and abroad. It covers infrastructure development, the construction industry in India, financial analysis of the real estate industry in India, economic analysis of projects, tendering and bidding, contracts and contract management, FIDIC conditions of contract, construction disputes and claims, arbitration, conciliation and dispute resolution, international construction project exports and identifying, analysing and managing construction project risk. Thus, this book covers most of the construction management activities that are carried out at different stages of a construction project. This is an essential book for students of construction management, construction professionals, academicians and researchers.

Providing a single-valued assessment of the performance of a process is often one of the greatest challenges for a quality professional. Process Capability Indices (PCIs) precisely do this job. For processes having a single measurable quality characteristic, there is an ample number of PCIs, defined in literature. The situation worsens for multivariate processes, i.e., where there is more than one correlated quality characteristic. Since in most situations quality professionals face multiple quality characteristics to be controlled through a process, Multivariate Process Capability Indices (MPCIs) become the order of the day. However, there is no book which addresses and explains different MPCIs and their properties. The literature of Multivariate Process Capability Indices (MPCIs) is not well organized, in the sense that a thorough and systematic discussion on the various MPCIs is hardly available in the literature. Handbook of Multivariate Process Capability Indices provides an extensive study of the MPCIs defined for various types of specification regions. This book is intended to help quality professionals to understand which MPCI should be used and in what situation. For researchers in this field, the book provides a thorough discussion about each of the MPCIs developed to date, along with their statistical and analytical properties. Also, real life examples are provided for almost all the MPCIs discussed in the book. This helps both the researchers and the quality professionals alike to have a better understanding of the MPCIs, which otherwise become difficult to understand, since there is more than one quality characteristic to be controlled at a time. Features: A complete guide for quality professionals on the usage of different MPCIs. A step by step discussion on multivariate process capability analysis, starting from a brief discussion on univariate indices. A single source for all kinds of MPCIs developed so far. Comprehensive analysis of the MPCIs, including analysis of real-life data. References provided at the end of each chapter encompass the entire literature available on the respective topic. Interpretation of the MPCIs and development of threshold values of many MPCIs are also included. This reference book is aimed at the post graduate students in Industrial Statistics. It will also serve researchers working in the field of Industrial Statistics, as well as practitioners requiring thorough guidance regarding selection of an appropriate MPCI suitable for the problem at hand.

Sustainable Entrepreneurship is nowadays considered as a discipline at the cross-roads of many others. This book describes recent cases, techniques and tools proposed for leaders, entrepreneurs, and practitioners who are involved and responsible for making strategic decisions in their companies and aiming at sustainable development. This book highlights the use of new business models/methods that can be employed by organizations and researchers to save millions of dollars, to enhance the economic growth, as well as to resolve environmental and social issues, via sustainable networks, renewal energy distribution, and social/green entrepreneurship. It will provide a comprehensive discussion of practical techniques, like Machine Learning, Robotics, Photovoltaic solar energy, in the field of renewable energy, and other digital tools, such as digital marketing, crowdsourcing platforms, and digital currency. Meanwhile, it will enlighten the way for entrepreneurs and decision makers by helping them to learn how to grow their business. The focus will be on how to benefit from these techniques to develop sustainable and renewable energy-based projects, as well as digitalized new ventures. The book walks the reader through the latest emerging trends in digitalization that can support practitioners, managers, entrepreneurs, and researchers to help them appreciate the application of sustainable solutions in various functional domains.

Our world has changed, probably for good. Until now, the shift from brick-and-mortar to the smartphone has been about service, cost, and convenience. Now, it's also a matter of public health. How do we win this uncertain new game? How do we prosper in a digital world? In a cool, readable style Harnessing Digital Disruption: How Companies Win with Design Thinking, Agile, and Lean Startup tells the story of a major multi-national organization facing digital disruption and looming irrelevance. In a compelling novel format, the book demonstrates how to harness the power of digital technology, methods and thinking on the path to revival and prosperity. It illustrates the situations, characters, and blockers you'll likely face as you progress through your journey. The setting is Singapore and the heady world of international banking, but the prescription, methods and lessons apply equally to manufacturers, utilities, hospitals, insurers, and government agencies. You will learn how to: * Develop your Digital Transformation strategy and Innovation Portfolio * Reform customer journeys, launch new digital offerings, and validate new beta businesses * Develop senior leader digital literacy, and understanding of growth leadership * De-risk your journey using a proven overall approach based on proven principles * Cultivate a network of pragmatic entrepreneurs practicing a structured scalable innovation process

This text is among the first to reveal the intricacies of an airline's Operations Control Centre; especially the thought processes, information flows, and strategies taken to mitigate disruptions. Airline Operations Control provides a deep level of description, explanation and detail into the activities of a range of highly professional and expert staff managing the 'sharp' end of the airline. It aims to fill a void as little is understood about this area, and very little is written for practitioners in the airline business. The book offers a comprehensive look at the make-up of the Operations Centre, its component sections, and the processes that occur both in preparing for and executing the current day's schedules. Several chapters provide real-life scenarios and demonstrate how Operations Centres manage evolving situations - what they need to take into account, and how they need to have Plan B and Plan C ready when things don't go right. This book is designed to deliver knowledge gains to both new and experienced aviation industry practitioners with regards to vital operational aspects. Additionally, it also offers students of air transport management a readily accessible and real-world-perspective guide to a crucial function present within every airline.

This book focuses on digitalised talent management-the use of information technologies in talent management. The book affords theoretically, methodologically and empirically informed insights that are especially salient given the need for executives and organisations to balance the role of humans and technology, while ensuring competitiveness in this interconnected and increasingly digital world. In doing so, the book will shape and contribute to academic and industry-based conversations about the role of technological innovations in enabling organizations to transition towards digital ways of organising talent, as well as the associated implications for the who, what, where, when, and why of talent management as stakeholders decide which aspects of talent management can be delegated to technology, and those that require human agency. This book adds value by assembling subject matter experts currently siloed within traditional research domains whilst also highlighting the complexity of managing talent. By synthesising content from world-leading academics who herald from various backgrounds, the book will instigate, shape and contribute to conversations about both the promises and perils of digitalised talent management and the extent to which judgments and decisions about an organisations most valuable asset-it's talent-should be delegated to non-human agents. This book will be of interest to researchers, academics and students in the fields of talent management and organisational design, especially those interested in digital ways of working, managing and leading.

This book provides an in-depth analysis of industrial consultancy on a variety of issues and aspects including operations and services. This book: Looks at both individual-level consultancy and consultancy for firms, companies, or institutions. Uses observations, examples, and case studies to bring together key themes: consulting approach; production operations vs. services consulting; location and facilities criteria; human-machine interaction; lead time objective; outsourcing decisions and management; and infrastructure influence along with consultancy objectives, strategic considerations, and conflict resolution. Presents a comprehensive understanding of industrial consultancy and services offered to a wide range of industries, across type, size, and scale, including manufacturing, pharmaceutical, fabrication, and transformer industries. The first of its kind, this book will be a useful resource for industry and management professionals as well as scholars and researchers of business management, business economics, operations, entrepreneurship and organizational behaviour, and engineering.

Good data analytics is the basis for effective decisions. Whoever has the data, has the ability to extract information promptly and effectively to make pertinent decisions. The premise of this handbook is to empower users and tool developers with the appropriate collection of formulas and techniques for data analytics and to serve as a quick reference to keep pertinent formulas within fingertip reach of readers. This handbook includes formulas that will appeal to mathematically inclined readers. It discusses how to use data analytics to improve decision-making and is ideal for those new to using data analytics to show how to expand their usage horizon. It provides quantitative techniques for modeling pandemics, such as COVID-19. It also adds to the suite of mathematical tools for emerging technical areas. This handbook is a handy reference for researchers, practitioners, educators, and students in areas such as industrial engineering, production engineering, project management, civil engineering, mechanical engineering, technology management, and business management worldwide.

There are books on outsourcing, but most are by academics or consultants. Few address multi-sourcing. The author of Successful Outsourcing and Multi-Sourcing, is a practitioner who headed an operation that handles over 500 million customer contacts a year with less than 30 staff, through both outsourcing and multi-sourcing. Multi-sourcing occurs where each individual function is contracted directly by the client rather than using a large system integrator or prime contractor. This approach lowers costs, reduces reliance on suppliers, speeds up change and generates a greater degree of innovation. The downside is it places much more of the risk on the client and needs specialist skills to run effectively. As well as a focus on multi-sourcing, the book addresses the question of why a business should outsource in the first place and how decisions to do this should be strategic, rather than it being something that happens by accident. Chapters then illuminate the benefits of single-sourcing; the benefits of multi-sourcing; how best to decide what outsourcing model to choose; how to transition to outsourcing; and what steps to take to maximise benefit and minimise risk. Downsides are clearly spelled out and alternatives to outsourcing are examined, including partial outsourcing and insourcing. This book serves as a valuable source of practical guidance for organisations looking at outsourcing strategy, outsourcing professionals, and those teaching or studying business topics.

Diverse philosophies constitute the theoretical ground of the study of the aesthetic side of organization. In fact, there is not a single unique philosophy behind the organizational research of the aesthetic dimension of organizational life. Organizational Theory and Aesthetic Philosophies will illustrate and discuss this complex phenomenon, and it will be dedicated to highlight the philosophical basis of the study of aesthetics, art and design in organization. The book distinguishes three principal "philosophical sensibilities" amongst these philosophies: aesthetic, hermeneutic and performative philosophical sensibility. Each of them is described and critically assessed through the work of philosophers, art theorists, sociologists and social scientists who represent its main protagonists. In this way, the reader will be conducted through the variety of philosophies that constitute a reference for aesthetics and design in organization. The architecture of the book is articulated in two parts in order to provide student and scholars in philosophical aesthetics, in art, in design and in organization studies with an informative and agile instrument for academic research and study.

Co-production and co-creation occur when citizens participate actively in delivering and designing the services they receive. It has come increasingly onto the agenda of policymakers, as interest in citizen participation has more generally soared. Expectations are high and it is regarded as a possible solution to the public sector's decreased legitimacy and dwindling resources, by accessing more of society's capacities. In addition, it is seen as part of a more general drive to reinvigorate voluntary participation and strengthen social cohesion in an increasingly fragmented and individualized society. "Co-Production and Co-Creation: Engaging Citizens in Public Services" offers a systematic and comprehensive theoretical and empirical examination of the concepts of co-production and co-creation and their application in practice. It shows the latest state of knowledge on the topic and will be of interest both to students at an advanced level, academics and reflective practitioners. It addresses the topics with regard to co-production and co-creation and will be of interest to researchers, academics, policymakers, and students in the fields of public administration, business administration, economics, political science, public management, political science service management, sociology and voluntary sector studies.

What goes on in a small firm that lives or dies by its capacity to innovate? How are decisions made on new product development, and how does that feed into the ecological, social and financial sustainability of the firm? This book answers the questions through an in-depth look at a small business that manufactures high-end carpet yarn. Using advanced analytical techniques to interrogate rich qualitative data, the book draws together established theories of decision-making and new product development, coupled with thinking about business sustainability to improve our understanding of this important area of business practice. The book further reinforces the importance and role of organizational learning in organizational decision-making, based on novel analysis of empirically developed qualitative data.

This book provides an in-depth analysis of industrial consultancy on a variety of issues and aspects including operations and services. This book: Looks at both individual-level consultancy and consultancy for firms, companies, or institutions. Uses observations, examples, and case studies to bring together key themes: consulting approach; production operations vs. services consulting; location and facilities criteria; human-machine interaction; lead time objective; outsourcing decisions and management; and infrastructure influence along with consultancy objectives, strategic considerations, and conflict resolution. Presents a comprehensive understanding of industrial consultancy and services offered to a wide range of industries, across type, size, and scale, including manufacturing, pharmaceutical, fabrication, and transformer industries. The first of its kind, this book will be a useful resource for industry and management professionals as well as scholars and researchers of business management, business economics, operations, entrepreneurship and organizational behaviour, and engineering.

Integrating Business Management Processes: Volume 2: Support and Assurance Processes (978-0-367-48548-1) Shelving Guide: Business & Management The backbone of any organisation is its management system. It must reflect the needs of the organisation and the requirements of its customers. Compliance with legal requirements and ethical environmental practices contributes towards the sustainability of the management system. Whatever the state of maturity of the management, this book, one of three, provides useful guidance to design, implement, maintain and improve its effectiveness. This volume provides a comprehensive coverage of the key support and assurance processes. Topics include document control, communication, marketing, information systems and technology, human resource management, training and development, customer relations management, financial management and measurement and analysis to name a few. This book, with its series of examples and procedures, shows how organisations can benefit from satisfying customer requirement and the requirements of ISO standards to gain entry into lucrative markets. Titus De Silva is a consultant in management skills development, pharmacy practice, quality management and food safety and an advisor to the newly established National Medicines Regulatory Authority (NMRA) in Sri Lanka.

Process consultation, invented by Edgar Schein, is both a skill and an organization development change effort. As a skill, process consultation means the ability to observe and provide feedback about small group dynamics to a work group about how well group members interact and how to improve that interaction. Just as facilitators devote their time to (in one word) asking, process consultants devote their time to (in one word) watching-at an expert level. As a change effort, process consultation is a concerted effort to help members of a group work together more effectively. For that reason, the word "process" in this context should be interpreted to mean "interpersonal interaction in small groups." Historically, process consultation has focused attention on face-to-face groups and their group dynamics. But times are changing. More work is done online or in blended (online and onsite) groups than face-to-face alone. A 2017 survey of over 25,000 workers in 12 countries revealed that 62% of global workers are now working flexibly-with some residential work and some virtual work. The same survey found that workers believe that flexible work arrangements make them more productive and that 48% of survey respondents reported that their virtual interactions include representatives of other cultures. It is true that, for workers who can discipline themselves and manage distractions at home, virtual work can be more productive when commuting time is eliminated and workplace distractions are minimized. Virtual work has the advantage of reducing the need for childcare, slashing work wardrobe costs, and cutting unproductive, stressful commuting time. Despite how modes of working together have changed over the years-ranging from face-to-face to some degree of virtual (video conference, audio conference, print-only collaboration, and many blended combinations)-and the growing need for finding ways to help people work together more effectively, there has been no practical guideline of process consultation in a virtual or mixed work setting since Schein's process consultation initially focused on group dynamics in face-to-face settings. Therefore, this book aims to provide practical approaches to process consultation, helping group members discover more effective ways of working together in blended virtual/residential and cross-cultural settings. Essentially, this book provides a practical, how-to guide for virtual coaching, using step-by-step procedural approaches, cases, and helpful platforms/technologies and tools. It also provides information about how to use technology to support the process of improving virtual or mixed group relationship.