Underline by the importance of sustainable quality management practices to contemporary organizations, this edited book complies best practice cases of leaders who have initiated and facilitated quality practices in their organizations. The cases highlight how these best practices manifested in their work cultures, values, and beliefs. Not only do they address organizational efforts towards implementation of quality practices, but they also discuss the challenges the leaders faced to instill a sense of quality in practices across the hierarchical structures of their organizations. The book highlights the profiles of quality leaders, their journey and their successes in leading quality in their organizations. A book would be an interesting read for those who are eager to integrate quality in their work culture. A key message emerging from these expertise is that 'passion' is truly behind the quality success!

Data is an intrinsic part of our daily lives. Everything we do is a data point. Many of these data points are recorded with the intent to help us lead more efficient lives. We have apps that track our workouts, sleep, food intake, and personal finance. We use the data to make changes to our lives based on goals we have set for ourselves. Businesses use vast collections of data to determine strategy and marketing. Data scientists take data, analyze it, and create models to help solve problems. You may have heard of companies having data management teams or chief information officers (CIOs) or chief data officers (CDOs), etc. They are all people who work with data, but their function is more related to vetting data and preparing it for use by data scientists. The jump from personal data usage for self-betterment to mass data analysis for business process improvement often feels bigger to us than it is. In turn, we often think big data analysis requires tools held only by advanced degree holders. Although advanced degrees are certainly valuable, this book illustrates how it is not a requirement to adequately run a data science project. Because we are all already data users, with some simple strategies and exposure to basic analytical software programs, anyone who has the proper tools and determination can solve data science problems. The process presented in this book will help empower individuals to work on and solve data-related challenges. The goal of this book is to provide a step-by-step guide to the data science process so that you can feel confident in leading your own data science project. To aid with clarity and understanding, the author presents a fictional restaurant chain to use as a case study, illustrating how the various topics discussed can be applied. Essentially, this book helps traditional businesspeople solve data-related problems on their own without any hesitation or fear. The powerful methods are presented in the form of conversations, examples, and case studies. The conversational style is engaging and provides clarity.

Practical Management for the Digital Age is an innovative introductory management textbook that shows the sweeping impact of information technology on the business world. At the same time, it addresses the pressing issue of how environmental aspects are interwoven with management decisions. This book forms an academically rigorous, accurate, and accessible first exposure to a topic that often challenges novices with competing definitions, inconsistent use of terminology, methodological variety, and conceptual fuzziness. It has been written for readers with little or no prior knowledge of management and is compact enough to be read cover-to-cover over the course of a semester. Features of this book: Provides a broad, self-contained treatment of management for those without prior knowledge of management or commerce, emphasizing core ideas that every manager should know. Establishes the context of modern management by characterizing the nature of the private enterprise, the economic theory of the firm, the economics of digitalization and automation, processes of innovation, and life cycle thinking. Introduces readers to various activities of managing, including business modeling, new business formation, operations management, managing people, marketing, and the management of quality and risk. Provides practical introductions to broadly applied management techniques, including financial planning, financial analysis, evaluating flows of money, and planning and monitoring projects. This book is aimed at a wide range of undergraduate and postgraduate students in a variety of disciplines, as well as practitioners. It will be especially useful to those in the fields of engineering, science, computer science, medicine, pharmacy, social sciences, and more. It will help student readers engage confidently with project work in the final parts of their degree courses and, most importantly, with managerial situations later in their careers. For instructors, who may not have a management background, this book offers content for a self-contained year-long course in management at the intermediate undergraduate level. In addition, it has been developed for undergraduate and postgraduate courses with accreditation requirements that include a taught element in management, such as the UK Engineering Council's Accreditation of Higher Education (AHEP) framework.

This impactful volume demonstrates the application and power of psychology and behavioural economics in the pursuit of quality and continuous improvement. It focusses on how the works of stalwarts such as Daniel Kahneman, Richard Thaler, Mihaly Csikszentmihalyi and many others can be used to build an organization that is known for quality products and flawless service delivery. The application of psychology and behavioural economics is still new to quality improvement, and in this book, Debashis Sarkar shares 25 lessons, featuring specific examples based on real life, that show how their application can increase the effectiveness of outcomes. Behavioural Science for Quality and Continuous Improvement: 25 Lessons from Psychology and Behavioural Economics is ideal for business improvement professionals of all hierarchies and across different functional areas and industries seeking to understand the potential of psychology and behavioural economics and their applications, as well as in training and executive development programmes and for scholars of operations management, quality management, and engineering.

A brilliant guide for product managers - updated with new ways to think about customers, markets, products, and business models, where business transformation is the watchword! The Product Manager's Survival Guide has been helping product managers master their craft since its original publication. But six years has virtually transformed the way businesses plan, create, and manage their products, and this brand-new edition brings readers fully up to date to compete in the digital world. Steven Haines spent a full year conducting research, both in Silicon Valley and across the globe to learn what makes companies achieve success through the effective deployment of product management, and the cultivation of product managers. This new edition draws upon that knowledge and shows even the most traditional companies how to compete in the digital age. The Product Manager's Survival Guide, Second Edition includes: *NEW tools to assess product management acumen*NEW methodologies and tools for assessing and improving product strategy*NEW and updated chapters on people, processes, and products that create unique customer experiences*NEW ways to think about phased and agile product development

The categorisation of analytical projects could help to simplify complexity reasonably and, at the same time, clarify the critical aspects of analytical initiatives. But how can this complex work be categorized? What makes it so complex? Data Analytics Initiatives: Managing Analytics for Success emphasizes that each analytics project is different. At the same time, analytics projects have many common aspects, and these features make them unique compared to other projects. Describing these commonalities helps to develop a conceptual understanding of analytical work. However, features specific to each initiative affects the entire analytics project lifecycle. Neglecting them by trying to use general approaches without tailoring them to each project can lead to failure. In addition to examining typical characteristics of the analytics project and how to categorise them, the book looks at specific types of projects, provides a high-level assessment of their characteristics from a risk perspective, and comments on the most common problems or challenges. The book also presents examples of questions that could be asked of relevant people to analyse an analytics project. These questions help to position properly the project and to find commonalities and general project challenges.

Configuration Management for Senior Managers is written to help managers in product manufacturing and engineering environments identify the ways in which they can streamline their products and processes through proactive documentation control and product lifecycle management. Experienced consultant Frank Watts gives a practitioner's view tailored to the needs of management, without the textbook theory that can be hard to translate into real-world change. Unlike competing books that focus on CM within software and IT environments, this engineering-focused resource is packed with examples and lessons learned from leading product development and manufacturing companies, making it easy to apply the approach to your business.

Addressing the challenges involved in achieving standard work in health care, Getting to Standard Work in Health Care, 2nd Edition describes how to incorporate the Training Within Industry (TWI) methods of Job Instruction (JI), Job Relations (JR) and Job Methods (JM) to facilitate performance excellence and boost employee morale in a health care organization. It not only examines the TWI methodologies but also explains how this program is as vital and applicable in today's health care environment as it was when it was developed to train replacements of an industrial workforce off to fight in WWII. Placing this methodology squarely within the health care paradigm, the book uses easy-to-understanding terminology to describe how these methods can make all the difference in the delivery of quality health care. Supplying the foundation for successful Lean practice in health care, it clearly defines the role of standard work and leadership skills in relation to Lean health care. The updated text includes new case studies of current TWI usage in health care that demonstrates how to successfully roll out a sustainable TWI initiative. All new chapters on Job Relations and Job Methods give insight into the full scope of TWI skills development. Including examples of TWI application during the Covid pandemic, the book provides readers with the understanding of how to use these time-tested methodologies to improve training, increase engagement, and deliver continuous improvement in your organization.

Most people can name dozens of knowledgeable people in their private and business lives, but highly value the very limited number deemed as wise. The fields of gerontology, psychology, and social science have attempted to study the phenomena of wisdom with little significant clarity or understanding of the construct within the expansive workforce development field. Wisdom, as an important aspect of a growing global knowledge economy, lacks the frameworks and theories needed for fostering workplace wisdom. This book brings a scholarly scrutiny to the study of wisdom, propelling the attribute to prominence within the broad field of workforce development and particularly within the growing context of a global knowledge economy. It investigates the characteristics of wisdom and offers theories, frameworks, techniques to foster wisdom in the workplace, recognizing it as a vital key to success for individuals and society. The ideal audience of this book includes senior learning specialists, organization development managers, HRD directors and workforce scholar-practitioners. These key individuals in organizations understand talent management and have a vested interest in the career construction of individuals in their organizations.

Unique selling point: * Based on years of personal leadership and mentoring experience Core audience: * Emergency workers and business leaders are the primary market. Place in the market: * Will help people to navigate personal leadership issues in the post-COVID world

When a $145 million IT project failure pushes Los Angeles to the edge of financial meltdown, the County CEO asks Max McLellan, a harried IT project manager, aka The Integrator, for help. The County Board gives Max 30 days to identify the problem and find a solution. At first Max finds the usual missteps, but something bigger and darker beckons, an explosive source of project failure. He must do something different, rattling ghosts of previous County IT failures, uncloaking crookedness, and exposing truths that shatter careers. With some people rooting for his failure, Max battles to fit all the pieces together with the County team, applying his proven framework to define the problem, plan a solution and execute it successfully. It's common knowledge that barely 50% of IT projects succeed, per a 2017 Project Management Institute report. Equally well-known, approximately 70% of large-scale change management initiatives fail according to a 2017 McKinsey & Co. report. Given the challenge to overcome these low success rates, The Integrator offers a proven narrative on the organizational change framework for achieving Agile IT project management success based on the author's 45+ year client experiences and published research. The Integrator defines change management as the single overarching methodology integrating Agile IT and project management. It does this because all projects are about change - significant organizational and personal change. The people involved - their participation in and understanding and support of these changes - ultimately determine IT projects success or failure. In fact, while all IT projects are about change, successful projects change human behavior. The methodologies included in the framework, described in The Integrator, include: * Change management as defined by AIM (Accelerating Implementation Methodology). * Project management as defined by the Project Management Institute (PMI) Guide to the Project Management Body of Knowledge (PMBOK Guide) standard. * IT management as derived from the Institute of Electrical Engineers (IEEE) Guide to the Software Engineering Body of Knowledge (SWEBOK) standard. * Agile as defined by the Agile Alliance's Agile Manifesto. Written by a certified Project Management Professional and accredited change management practitioner, The Integrator chronicles the challenges involved in applying this framework in a real-world setting to achieve successful project implementation.

This practical resource provides guidance for writing professionals to sustainably tackle the organizational writing challenges of any professional environment. Rooted in applied experience, Building a Workplace Writing Center guides readers through the process of developing a writing center, from assessing the needs of an organization and pitching the idea of a writing center, to developing a service model and measuring progress. Chapters explore what a writing center can offer, such as one-on-one writing consultations, tailored group workshops, and standardized writing guidance and resources. Although establishing a writing center requires time and a shift in culture up front, it is a rewarding process that produces measurably improved writing, less frustration with the writing and revision processes, and more confident, independent writers. This guide is an invaluable resource for professionals across industries and academia considering how to establish an embedded, sustainable, and cost-effective workplace writing center. It will be of particular interest to business and human resource managers considering how best to improve writing skills within their organizations.

The learning objectives of this book are to: Show how individual objectives drive towards the organizational objectives Answer the question, "How do I influence leadership and get everyone on board"? Build on the principles of enterprise excellence Understand the relationship between behaviors, systems, principles, and how they drive to results Learn how KBIs drive KPIs and how this leads to excellent results.

This book provides a comprehensive look at four driving philosophies of lean methodology that many companies struggle to understand. Companies often adopt lean methodologies and work hard to perfect the use of those methods while never understanding the true intent of the method. Ultimately, knowledge does not equal understanding. "Customer First" is about each manufacturing process sending the next manufacturing process a high-quality defect-free product every time. When people hear the word "customer," their mindset is thinking about the end user, but when a company understands that every process has a customer, a high-quality product is produced at each stage of the manufacturing process. As kids, most of us grew up hearing the phrase "respect your elders," and while this still applies, respect for people has additional and stronger connotations. In business, the work content must fit the capacity - in lay terms, a fair day's work for a fair wage. Setting up our colleagues for failure by giving them more work content than can be completed is not showing them respect, and in essence, it is simply disrespectful. In addition, respect is how we develop and engage our colleagues in their daily work. The idea "Go and See" is often overlooked because we know the process in which the problem exists, but if we evaluate what is actually happening, we generally find that what "should be" happening isn't. As people view what is happening, questions will come to mind: how does the operator know to do that? Does the standard work give that knowledge? These questions lead to giving clarity about the problem and will drive the thinking to a solution. Business in general is dynamic and ever changing. Companies must be able to adapt, overcome, and improvise to remain competitive. The challenge is identifying where to target or how to develop a continuous improvement culture in the workforce to drive improvement. Companies get stuck in the mindset of "this is how we have always done it" and this mindset can be a very limiting or even crippling situation. The Four Philosophies of Lean: Maintaining a Customer-Focused Culture Every Day at Work helps readers change mindsets and solve difficult situations.

This book provides a comprehensive look at four driving philosophies of lean methodology that many companies struggle to understand. Companies often adopt lean methodologies and work hard to perfect the use of those methods while never understanding the true intent of the method. Ultimately, knowledge does not equal understanding. "Customer First" is about each manufacturing process sending the next manufacturing process a high-quality defect-free product every time. When people hear the word "customer," their mindset is thinking about the end user, but when a company understands that every process has a customer, a high-quality product is produced at each stage of the manufacturing process. As kids, most of us grew up hearing the phrase "respect your elders," and while this still applies, respect for people has additional and stronger connotations. In business, the work content must fit the capacity - in lay terms, a fair day's work for a fair wage. Setting up our colleagues for failure by giving them more work content than can be completed is not showing them respect, and in essence, it is simply disrespectful. In addition, respect is how we develop and engage our colleagues in their daily work. The idea "Go and See" is often overlooked because we know the process in which the problem exists, but if we evaluate what is actually happening, we generally find that what "should be" happening isn't. As people view what is happening, questions will come to mind: how does the operator know to do that? Does the standard work give that knowledge? These questions lead to giving clarity about the problem and will drive the thinking to a solution. Business in general is dynamic and ever changing. Companies must be able to adapt, overcome, and improvise to remain competitive. The challenge is identifying where to target or how to develop a continuous improvement culture in the workforce to drive improvement. Companies get stuck in the mindset of "this is how we have always done it" and this mindset can be a very limiting or even crippling situation. The Four Philosophies of Lean: Maintaining a Customer-Focused Culture Every Day at Work helps readers change mindsets and solve difficult situations.

Global competition and other factors are forcing manufacturers to produce highly safe engineering systems and products. This book meets the needs for product designers, systems engineers, and safety engineers that work together and need a single resource which considers all three areas when designing new products and systems that they can refer to. Applied Safety for Engineers: Systems and Products serves as a comprehensive resource offering a wide range of safety topics when involved with product design, engineering system analysis, and engineering maintenance. Examples along with their solutions are placed at the end of each chapter to test reader comprehension. The book facilitates the importance for product designers, safety, and systems engineering professionals to work closely during the product design phase so they can understand each other's discipline. Written in a manner that readers do not need any previous knowledge on the subject, the book offers many sources for further reading at the end of each chapter. This book will be useful to product designers, system engineers, safety specialists, graduate and senior undergraduate students, researchers and manufacturers, industrial engineers, safety engineers, and engineers-at-large.

Based on the importance of human beings as creators and managers of knowledge towards the achievement of sustainability in the current digital age, this book is an effort to present many studies taking individuals as centers of knowledge and starting points for environmental, social, and economic development. From various theoretical and empirical studies developed by researchers from Mexico, Colombia, and Brazil, this book presents, in an ordered sequence, the individual as the creator of knowledge, the role of human beings as knowledge managers with and for sustainability, the opportunities for knowledge sharing in virtual research collaborations for sustainability, and the advantages and disadvantages with and for sustainability from a human-centered perspective in the digital era. Moreover, this text describes the antecedents of competitive advantage in a sustainable cooperative network, knowledge management in technology projects, an empirical study of knowledge management of tutorial intervention, a model of processes and knowledge management to increase competitiveness, the role of Information and Communication Technologies (ICT) for managing sustainable practices, finishing with knowledge management trends with and for sustainability, from a human-centered perspective in the digital era. Offering an innovative approach, this book seeks to expand the understanding of the theme of knowledge management and sustainability from the perspective of the human resource as a generator of knowledge. There is mounting focus on knowledge-intensive work and sustainable development in the corporate world. In light of these trends, this edited volume will be of value to researchers, academics, professionals, and advanced students in the fields of management, environment and sustainability, and development studies.

This book captures deploying Industry 4.0 technologies for business excellence and moving towards Society 5.0. It addresses applications of Industry 4.0 in the areas of marketing, operations, supply chain, finance, and HR to achieve business excellence. Industry 4.0 Technologies for Business Excellence: Frameworks, Practices, and Applications focuses on the use of AI in management across different sectors. It explores the benefits through a human-centered approach to resolving social problems by integrating cyberspace and physical space. It discusses the framework for moving towards Society 5.0 and keeping a balance between economic and social gains. This book brings together researchers, developers, practitioners, and users interested in exploring new ideas, techniques, and tools and exchanging their experiences to provide the most recent information on Industry 4.0 applications in the field of business excellence. Graduate or postgraduate students, professionals, and researchers in the fields of operations management, manufacturing, healthcare, supply chain, marketing, finance, and HR will find this book full of new ideas, techniques, and tools related to Industry 4.0.

Improves the reader's teaching and learning methodologies by deepening cognition processes and digital education models related to mobile technologies; Discovers how innovative interactions in teaching/learning, user/device, learning/mixed-reality, and virtual body/sound can affect the educational design of mobile learning environments; Enhances your knowledge on learning performance in mixed reality - embedded in mobile technologies - through its use in smartphones and technology tools; Reviews how to design a mobile learning environment according to spatial learning, sound production, and virtual body interactions; Reviews ones educational knowledge on how to manage mobile technology and specific learning disorders, attention deficit disorder, digital amnesia, and information overload.

Discusses importance of data analytics in industrial operation for improving economy. Provides step-by-step implementation of operation management models for identifying best practices. Covers in-depth analysis using data-based operation management tools and techniques. Discusses mathematical modelling for novel operation management models for solving industrial problems.

Provides a broad overview of Industry 4.0 in SMEs, covering twelve countries in various national, historical, and geographical settings Describes barriers, drivers and opportunities for Industry 4.0 and related digitalization programs Consolidates the experiences of Industry 4.0 implementation in SMEs across different parts of the globe Compares firms of similar size and digitalization levels across the available data of various SMEs worldwide Includes descriptions of what is happening in SMEs in order to increase industrial competitiveness

- Ties together the three (now) competing modern disciplines in Program and Project Management - Tells you how to do it, not just some theory based on a one of a kind project - Provides clear and concise definitions for the three disciplines helping with career choices, separation of duties and when to use - Perfect desktop reference usable for many years to come

A groundbreaking and revolutionary book that will transform how lean is understood, practiced, and used within organizations A lean strategy is about gaining a competitive edge by offering better quality products at competitive prices and making a sustainable profit by eliminating waste through engaging employees in discovering deeper ways to think about their own jobs and smarter ways of working together. In its current form, lean has been radically effective, but its true powers have yet to be harnessed. Lean Strategy harnesses that power and delivers a new way of creating value from lean. Leading lean experts address popular misconceptions about the basics of lean/TPS, showing the true purpose of tools, methods, and attitudes that leverage the intelligence of every employee doing the work. You'll learn how to think-and then act-differently, tapping the power of every person in your organization in a disciplined manner that generates unparalleled, sustainable success that is responsive to today's most pressing challenges

This book focuses on the implementation of Hoshin Kanri. It is a response to most books on strategic planning that tend to downplay the implementation and only describe the fully implemented planning process. The power of this book originates from a project in which a team of five professionals over a period of three years implemented Hoshin Kanri in 14 companies; results were drawn from 130 workshops with leadership teams. The project team subsequently ran several accelerators inside large and small companies as well as public institutions. All these experiences together form the implementation focus of the book. Moreover, the organization of the book mirrors the message of its scientific thinking, which is also the basic principle of Hoshin Kanri: Chapter 1 focuses on the basic analysis-Is Hoshin Kanri something for your organization? Chapter 2 addresses the ambition-What is the vision for strategy work in your organization? Chapter 3 presents the conditions needed for effective strategic work. Chapter 4 discusses the choice of implementation strategy and your role as the change agent. Chapter 5 describes how Hoshin Kanri works when implemented. Chapter 6 addresses coaching/mentoring and the Kata philosophy. Chapter 7 presents important analytical tools. Appendix 1 describes the journey made by a medium-sized construction company. Essentially, this book describes in a concrete and structured way how you-the change agent-can use Hoshin Kanri in your organization to tackle large and complex challenges.

Discusses how entrepreneurs use big data to cut costs and minimize the waste of time Covers how using big data as a way to study competitors Offers how using big data can increase efficiency Presents how big data can improve the pricing of products Provides how big data is used to help increase sales and loyalty