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Books > Business & Economics > Business & management > Management of specific areas > Production & quality control management

Strategic Decision Making for Successful Planning - Solving Problems for Great Results (Paperback): William Roth, C. J. Rhoads Strategic Decision Making for Successful Planning - Solving Problems for Great Results (Paperback)
William Roth, C. J. Rhoads
R1,610 Discovery Miles 16 100 Ships in 10 - 15 working days

Turbulence is not new to the business world. In fact, turbulence is increasing, and managers are seeing teams spinning their wheels. Management systems are in a state of crisis and operations are more complex. The old top-down operations mode no longer suffices. Today's businesses demand speed and increased accuracy, forcing everyone to re-evaluate chains of command and tear down the walls between functions. Amid the responsibilities of traditional management lies problem solving. The push is toward moving decision-making authority down the ladder to all levels. Managers are no longer equipped to or capable of making the number and variety of necessary decisions in a vacuum. The current mode is to have employees deal directly with workplace issues and take corrective action without complaint and without management involvement. Coping with this reality and preparation for these improvements in workplace problem solving requires interest and motivation. Strategic Decision Making for Successful Planning can facilitate this by demystifying and simplifying the process. The book bridges philosophy and theory and puts together a practical integration of all the tools necessary to get results from your investment of time, energy, and money. What is unique about this book is while it's based on a strong academic foundation, it does not get bogged down in the human-planning or psychological process of solving problems. It doesn't provide "pie-in-the-sky" creative solutions or a five-year process for solving problems and planning for the future. Numerous techniques and tools are included to make the book the right balance between practical and academic. The book also includes an extensive case study to illustrate points made in the text.

Strategic Decision Making for Successful Planning - Solving Problems for Great Results (Hardcover): William Roth, C. J. Rhoads Strategic Decision Making for Successful Planning - Solving Problems for Great Results (Hardcover)
William Roth, C. J. Rhoads
R4,217 Discovery Miles 42 170 Ships in 10 - 15 working days

Turbulence is not new to the business world. In fact, turbulence is increasing, and managers are seeing teams spinning their wheels. Management systems are in a state of crisis and operations are more complex. The old top-down operations mode no longer suffices. Today's businesses demand speed and increased accuracy, forcing everyone to re-evaluate chains of command and tear down the walls between functions. Amid the responsibilities of traditional management lies problem solving. The push is toward moving decision-making authority down the ladder to all levels. Managers are no longer equipped to or capable of making the number and variety of necessary decisions in a vacuum. The current mode is to have employees deal directly with workplace issues and take corrective action without complaint and without management involvement. Coping with this reality and preparation for these improvements in workplace problem solving requires interest and motivation. Strategic Decision Making for Successful Planning can facilitate this by demystifying and simplifying the process. The book bridges philosophy and theory and puts together a practical integration of all the tools necessary to get results from your investment of time, energy, and money. What is unique about this book is while it's based on a strong academic foundation, it does not get bogged down in the human-planning or psychological process of solving problems. It doesn't provide "pie-in-the-sky" creative solutions or a five-year process for solving problems and planning for the future. Numerous techniques and tools are included to make the book the right balance between practical and academic. The book also includes an extensive case study to illustrate points made in the text.

Integrating Business Management Processes - Volume 1: Management and Core Processes (Paperback): Titus De Silva Integrating Business Management Processes - Volume 1: Management and Core Processes (Paperback)
Titus De Silva
R1,882 Discovery Miles 18 820 Ships in 10 - 15 working days

Integrating Business Management Processes: Management and Core Processes (978-0-367-48549-8, 365816) Shelving Guide: Business & Management The backbone of any organisation is its management system. It must reflect the needs of the organisation and the requirements of its customers. Compliance with legal requirements and ethical environmental practices contributes towards the sustainability of the management system. Whatever the state of maturity of the management, this book, one of three, provides useful guidance to design, implement, maintain and improve its effectiveness. This volume, with its series of examples and procedures, shows how organizations can benefit from satisfying customer requirements and the requirements of ISO standards to gain entry into lucrative markets. It provides a comprehensive coverage of the key management and core processes. Topics include the impact of management systems on business performance, strategic planning, risk management, good manufacturing practices, purchasing, production and provision of services, new product planning, warehousing and logistics, sales management and several other topics. This book, along with its two companion volumes, is a practical guide for real managers, designed to help them manage their business more effectively and gain competitive advantage. Titus De Silva is a consultant in management skills development, pharmacy practice, quality management and food safety and an advisor to the newly established National Medicines Regulatory Authority (NMRA) in Sri Lanka.

Adiabatic Shear Localization - Frontiers and Advances (Paperback, 2nd edition): Bradley Dodd, Yilong Bai Adiabatic Shear Localization - Frontiers and Advances (Paperback, 2nd edition)
Bradley Dodd, Yilong Bai
R2,614 R2,463 Discovery Miles 24 630 Save R151 (6%) Ships in 10 - 15 working days

Adiabatic shear localization is a mode of failure that occurs in dynamic loading. It is characterized by thermal softening occurring over a very narrow region of a material and is usually a precursor to ductile fracture and catastrophic failure. This reference source is the revised and updated version of the first detailed study of the mechanics and modes of adiabatic shear localization in solids. Building on the success of the first edition, the book provides a systematic description of a number of aspects of adiabatic shear banding. The concepts and techniques described in this work can usefully be applied to solve a multitude of problems encountered by those investigating fracture and damage in materials, impact dynamics, metal working and other areas. Specific chapters focus on energetic materials, polymers, bulk metal glasses, and the mathematics of shear banding as well as the numerical modeling of them. With its detailed coverage of the subject, this book is of great interest to academics and researchers into materials performance as well as professionals.

Reinventing Manufacturing and Business Processes Through Artificial Intelligence (Hardcover): Geeta Rana, Alex Khang, Ravindra... Reinventing Manufacturing and Business Processes Through Artificial Intelligence (Hardcover)
Geeta Rana, Alex Khang, Ravindra Sharma, Alok Kumar Goel, Ashok Kumar Dubey
R4,485 Discovery Miles 44 850 Ships in 10 - 15 working days

This edited book describes how newly emerging Artificial Intelligence (AI) technologies will provide unprecedented opportunities to penetrate technology and automation into everything we do, and at the same time, provide a huge playing field for businesses to develop newer models to capture market share. It establishes a milestone in understanding global transformational changes occurring in the manufacturing and corporate world due to AI and tries to find powerful and sophisticated solutions that will improve and streamline operations. Reinventing Manufacturing and Business Processes Through Artificial Intelligence will be of interest to students, researchers, and professionals of the AI community as well as interdisciplinary researchers.

Guidelines for Achieving Project Management Success (Hardcover): Gary L. Richardson, Deborah Sater Carstens Guidelines for Achieving Project Management Success (Hardcover)
Gary L. Richardson, Deborah Sater Carstens
R1,655 Discovery Miles 16 550 Ships in 10 - 15 working days

This book is designed to be a quick guidelines-oriented approach to the topic of project management. It contains the essential management practices required to produce successful project outcomes. Guidelines for Achieving Project Management Success helps the non-technical reader who might have been originally put off by a more robust treatment of project management. It uses the 80/20 rule where 80% of the project management problem may originate from just 20% of the cause. The book includes easy to understand examples illustrating key topics and offers advice and references for further reading. The book also helps the reader on how to define what the target is with the project and how to execute it to get the desired results. The primary audience is individuals who are seeking a readable description of the project management processes. The book is also useful for an academic program where project management is secondary to the primary topic.

Bulletproof Decisions - How Executives Can Get It Right, Every Time (Hardcover): Ruben Ugarte Bulletproof Decisions - How Executives Can Get It Right, Every Time (Hardcover)
Ruben Ugarte
R4,063 Discovery Miles 40 630 Ships in 10 - 15 working days

We are told from a young age that we should strive to make the right decisions, but we aren't taught exactly how to do this. Every day, we make over 35,000 decisions in our personal and professional lives. How many of those decisions do we get right? This book will help business executives systematically tackle these 35,000 decisions. Executives are forced to make critical decisions that impact their lives, their employees' lives, and the lives of their customers. Decisions like what products to create, who should be hired, and what divisions to shut down are all commonplace in the executive suite. This book offers three strategies for dealing with decisions: problem-solving techniques, routines, and decision-making frameworks. Each strategy is designed to help readers achieve more clarity, gain time back, and improve the quality of their decisions. The first one focuses on helping readers solve the right problem instead of wasting time on the wrong one. The second strategy helps deal with decisions that need to be made once but can then be executed regularly. The third and final strategy provides a three-step framework for making the most important decisions in their lives. The focus of the author's work is on helping readers use data to make better decisions. This book gives readers the tools to convert the insights they learn from their data into actionable decisions.

Lubrication Degradation - Getting into the Root Causes (Hardcover): Sanya Mathura, Robert J Latino Lubrication Degradation - Getting into the Root Causes (Hardcover)
Sanya Mathura, Robert J Latino
R1,655 Discovery Miles 16 550 Ships in 10 - 15 working days

This book combines the topics of Root Cause Analysis (RCA) and Lubrication Degradation Mechanisms (LDM) with the goal of allowing the reader to develop the disciplined thought process for getting to the root causes of each of the degradation mechanisms. This new way of thinking can be applied to other areas within their facility to mitigate or eliminate any future recurrence. Lubrication Degradation: Getting into the Root Causes strives to break down the complex topic of Lubrication Degradation into its six most common failure mechanisms. It presents the mechanisms as manageable components and then teaches the reader how to identify the typical root causes associated with each failure mechanism. The main aim of this book is to get the audience to look past the physical root causes and really unearth the underlying human and/or systemic roots to prevent recurrence of these types of failures. The book offers a field-proven and practical root cause analysis approach. An ideal practical book for industry professionals involved with Plant Operations, Engineering, Management, Maintenance, Reliability, Quality, and also useful for Technicians.

Industry 4.0 and Regional Transformations (Paperback): Lisa De Propris, David Bailey Industry 4.0 and Regional Transformations (Paperback)
Lisa De Propris, David Bailey
R1,388 Discovery Miles 13 880 Ships in 10 - 15 working days

This edited volume brings together a group of expert contributors to explorebthe opportunities and the challenges that Industry 4.0 (smart manufacturing) is likely to pose for regions, fi rms and jobs in Europe. Drawing on theory and empirical cases, it considers emerging issues like servitization, new innovation models for local production systems and the increase in reshoring. Industry 4.0 and Regional Transformations captures the complexity of this new manufacturing model in an accessible way and considers its implications for the future. It will be essential reading for advanced students and researchers and policy makers in regional studies, industrial policy, economic geography, innovation studies, operations management and engineering.

Cost and EU Public Procurement Law - Life-Cycle Costing for Sustainability (Paperback): Marta Andhov, Roberto Caranta, Anja... Cost and EU Public Procurement Law - Life-Cycle Costing for Sustainability (Paperback)
Marta Andhov, Roberto Caranta, Anja Wiesbrock
R1,378 Discovery Miles 13 780 Ships in 10 - 15 working days

With contributors from a range of backgrounds including law, business, management, engineering and policy development, this interdisciplinary book provides the first comprehensive study on LCC within the framework of EU public procurement law.

Structured for Success - What Leaders Need to Know to Build and Sustain Effective Organizations (Paperback): J Chris White Structured for Success - What Leaders Need to Know to Build and Sustain Effective Organizations (Paperback)
J Chris White
R1,125 Discovery Miles 11 250 Ships in 10 - 15 working days

Leadership is not just about reading data points and asserting corresponding action points; it is about designing an organizational structure and culture that directly generates desired performance results. Part of that involves understanding internal controls (such as motivation) versus external controls (such as policies and budgets) and making sure they cohere and never clash. From the perspective of sets and causal chains, the author presents a new way for leaders to view organizational structure holistically. A website accompanies the book with models and simulations that help map out these complex sets and predict/analyze results.

Japanese Business Operations in an Uncertain World (Hardcover): Anshuman Khare, Nobutaka Odake, Hiroki Ishikura Japanese Business Operations in an Uncertain World (Hardcover)
Anshuman Khare, Nobutaka Odake, Hiroki Ishikura
R4,496 Discovery Miles 44 960 Ships in 10 - 15 working days

This book looks at Japanese companies in manufacturing and services sectors and how they are trying to emerge from the prolonged uncertainty of the pandemic. The chapters are written by those dealing with Japanese business under the shadow of the pandemic and being influenced by the continuous and rapid adoption of digital technologies in business and our daily lives. This book brings together the experiences of big and small corporations while looking at how digital transformation and the pandemic combined have led to a transformation in the product, production processes and services. It highlights the role played by robots, 3-D printing and renewable energy in manufacturing while the impact can be seen in the changes coming to future offices, how we work and interact and how we relax through tourism and travel on the service side. The services sector is as much impacted by digital transformation and the pandemic as any other field in business. Aimed at academics, researchers and practitioners, Japanese Business Operations in an Uncertain World will provide valuable insights into how Japanese organizations are adapting to the dual impact of the pandemic and advancements in digital technologies.

Industry 4.0 in SMEs Across the Globe - Drivers, Barriers, and Opportunities (Hardcover): Nikolai Kazantsev, Julian M. Muller Industry 4.0 in SMEs Across the Globe - Drivers, Barriers, and Opportunities (Hardcover)
Nikolai Kazantsev, Julian M. Muller
R2,827 Discovery Miles 28 270 Ships in 10 - 15 working days

Provides a broad overview of Industry 4.0 in SMEs, covering twelve countries in various national, historical, and geographical settings Describes barriers, drivers and opportunities for Industry 4.0 and related digitalization programs Consolidates the experiences of Industry 4.0 implementation in SMEs across different parts of the globe Compares firms of similar size and digitalization levels across the available data of various SMEs worldwide Includes descriptions of what is happening in SMEs in order to increase industrial competitiveness

Safety Accidents in Risky Industries - Black Swans, Gray Rhinos and Other Adverse Events (Paperback): Sasho Andonov Safety Accidents in Risky Industries - Black Swans, Gray Rhinos and Other Adverse Events (Paperback)
Sasho Andonov
R2,084 Discovery Miles 20 840 Ships in 10 - 15 working days

Provides an insight to safety managers in analyzing bad events and the ways to deal with them. Covers randomness, uncertainty, and predictability in detail. Explains concepts including reverse stress testing, real-time monitoring, and predictive maintenance in a comprehensive manner. Presents mathematical analysis of incidents and accidents using statistics and probabilities theories.

Smart Healthcare Monitoring Using IoT with 5G - Challenges, Directions, and Future Predictions (Hardcover): Meenu Gupta, Gopal... Smart Healthcare Monitoring Using IoT with 5G - Challenges, Directions, and Future Predictions (Hardcover)
Meenu Gupta, Gopal Chaudhary, Victor Hugo C. de Albuquerque
R4,492 Discovery Miles 44 920 Ships in 10 - 15 working days

Includes innovative and new approaches for IoT in medical healthcare monitoring with 5G along with future directions Discusses the fundamental concepts and analysis of IoT and 5G in smart healthcare Focuses on methods used to apply IoT in monitoring devices for diagnosing diseases and transferring data using a 5G network. Presents new points of security and privacy concerns with expectations of IoT devices in 2030 where 91 billion devices will exist with over 10 connected devices per person Provides case studies depicting applications, best practices, as well as future predictions of IoT in everyday life Illustrates user focused wearable devices such as Fitbit health monitors and smartwatches where consumers are self-managing and self-monitoring their own health and providers are able to improve the experience of care

Complexity - A Key Idea for Business and Society (Hardcover): Chris Mowles Complexity - A Key Idea for Business and Society (Hardcover)
Chris Mowles
R4,494 Discovery Miles 44 940 Ships in 10 - 15 working days

Uniquely accessible and concise guide to complexity and management Includes perspectives from the complexity sciences, philosophy and history Includes chapter bringing theories to management practice

Operations Management in Japan - The Efficiency of Japanese Manufacturing (Hardcover): Hiromichi Shibata Operations Management in Japan - The Efficiency of Japanese Manufacturing (Hardcover)
Hiromichi Shibata
R4,491 Discovery Miles 44 910 Ships in 10 - 15 working days

This book provides insights into Japanese production and operations management through the roles and human resource management of Japanese manufacturing engineers and how their roles contribute to efficient manufacturing. The book looks at six industries i.e. automobile, electronics, business machine industries of the parts processing and assembly sector, steel, chemical and pharmaceutical industries of the material processing sector, and 13 Japanese leading multinational companies. It also compares Japanese automotive firms with their German, French, and American counterparts. The analysis reveals that many managers, employees, and scholars underappreciate the roles and contributions of manufacturing engineers in the United States. The book will offer invaluable lessons to management scholars interested in operations management and global supply chains, especially in the context of the Japanese manufacturing industry.

Safety in Aviation and Astronautics - A Socio-technical Approach (Hardcover): Simon Ashley Bennett Safety in Aviation and Astronautics - A Socio-technical Approach (Hardcover)
Simon Ashley Bennett
R4,498 Discovery Miles 44 980 Ships in 10 - 15 working days

Aviation safety and astronautics safety are taught as technical subjects informed, for the most part, by quantitative methods. Here, as in other fields, safety is often framed as an engineering problem requiring mathematics-informed solutions. This book argues that the socio-technical approach, encompassing theories grounded in sociology and psychology - such as active learning, high-reliability organising, mindfulness, leadership, followership and empowerment - has much to contribute to the safety performance of these vital industries. It sets out to inspire professionals to embed the whole-system approach into design and operation regimen and describes the reputational and financial benefits to manufacturers and operators that accrue from adopting a whole-system approach to design and operation. The book defines the socio-technical approach to risk assessment and management in aviation and astronautics (astronautics is taken to mean "the design and operation of vehicles for use beyond the earth's atmosphere"), then demonstrates the strengths and weaknesses of this approach through case studies of, for example, the Boeing 737MAX-8 accidents and the loss of the SpaceShipTwo orbiter. Grounding the discourse in familiar case studies engages busy aviation and astronautics professionals. The book's arguments are explained in such a way that they are readily comprehensible to non-experts. Key concepts are defined within a glossary. Photographs, charts and diagrams illustrate key points. Written for a practitioner audience, specifically aviation and astronautics professionals, this book provides a valuable and accessible social sciences perspective on safety that will be directly relevant to their roles.

Safety in Aviation and Astronautics - A Socio-technical Approach (Paperback): Simon Ashley Bennett Safety in Aviation and Astronautics - A Socio-technical Approach (Paperback)
Simon Ashley Bennett
R1,263 Discovery Miles 12 630 Ships in 10 - 15 working days

Aviation safety and astronautics safety are taught as technical subjects informed, for the most part, by quantitative methods. Here, as in other fields, safety is often framed as an engineering problem requiring mathematics-informed solutions. This book argues that the socio-technical approach, encompassing theories grounded in sociology and psychology - such as active learning, high-reliability organising, mindfulness, leadership, followership and empowerment - has much to contribute to the safety performance of these vital industries. It sets out to inspire professionals to embed the whole-system approach into design and operation regimen and describes the reputational and financial benefits to manufacturers and operators that accrue from adopting a whole-system approach to design and operation. The book defines the socio-technical approach to risk assessment and management in aviation and astronautics (astronautics is taken to mean "the design and operation of vehicles for use beyond the earth's atmosphere"), then demonstrates the strengths and weaknesses of this approach through case studies of, for example, the Boeing 737MAX-8 accidents and the loss of the SpaceShipTwo orbiter. Grounding the discourse in familiar case studies engages busy aviation and astronautics professionals. The book's arguments are explained in such a way that they are readily comprehensible to non-experts. Key concepts are defined within a glossary. Photographs, charts and diagrams illustrate key points. Written for a practitioner audience, specifically aviation and astronautics professionals, this book provides a valuable and accessible social sciences perspective on safety that will be directly relevant to their roles.

Supply Chain Integration Challenges in Commercial Aerospace - A Comprehensive Perspective on the Aviation Value Chain... Supply Chain Integration Challenges in Commercial Aerospace - A Comprehensive Perspective on the Aviation Value Chain (Hardcover, 1st ed. 2017)
Klaus Richter, Johannes Walther
R2,761 Discovery Miles 27 610 Ships in 10 - 15 working days

This book presents firsthand insights into strategies and approaches for the commercial aerospace supply chain in response to the numerous changes that airlines, aircraft OEMs and their suppliers have experienced over the past few decades. In doing so, it investigates the entire product value chain. Accordingly, the chapters address the challenges of configuration and demand, and highlight the specificities of customization in the aviation industry. They analyze component manufacturing, share valuable insights into assembly and integration activities, and describe aftermarket business models. In order to ensure more varied and balanced coverage, the book includes contributions by researchers, suppliers, and experts and practitioners from consulting companies and the aircraft industry. Taken together, they provide a holistic perspective on the transformation drivers and the innovations that have either been implemented or will be adopted in the near future. The book introduces and describes new concepts and innovations such as 3D printing, E2E demand management, digital production, predictive maintenance and open innovation in general, supplementing them with sample industrial applications from the aviation sector.

Achieving Product Reliability - A Key to Business Success (Hardcover): Necip Doganaksoy, William Q. Meeker, Gerald J. Hahn Achieving Product Reliability - A Key to Business Success (Hardcover)
Necip Doganaksoy, William Q. Meeker, Gerald J. Hahn
R2,650 Discovery Miles 26 500 Ships in 10 - 15 working days

Are you buying a car or smartphone or dishwasher? We bet long-term, trouble-free operation (i.e., high reliability) is among the top three things you look for. Reliability problems can lead to everything from minor inconveniences to human disasters. Ensuring high reliability in designing and building manufactured products is principally an engineering challenge-but statistics plays a key role. Achieving Product Reliability explains in a non-technical manner how statistics is used in modern product reliability assurance. Features: Describes applications of statistics in reliability assurance in design, development, validation, manufacturing, and field tracking. Uses real-life examples to illustrate key statistical concepts such as the Weibull and lognormal distributions, hazard rate, and censored data. Demonstrates the use of graphical tools in such areas as accelerated testing, degradation data modeling, and repairable systems data analysis. Presents opportunities for profitably applying statistics in the era of Big Data and Industrial Internet of Things (IIoT) utilizing, for example, the instantaneous transmission of large quantities of field data. Whether you are an intellectually curious citizen, student, manager, budding reliability professional, or academician seeking practical applications, Achieving Product Reliability is a great starting point for a big-picture view of statistics in reliability assurance. The authors are world-renowned experts on this topic with extensive experience as company-wide statistical resources for a global conglomerate, consultants to business and government, and researchers of statistical methods for reliability applications.

Operations Management for Healthcare Organizations - Theory, Models and Tools (Hardcover): Stefano Villa Operations Management for Healthcare Organizations - Theory, Models and Tools (Hardcover)
Stefano Villa
R4,485 Discovery Miles 44 850 Ships in 10 - 15 working days

Illustrates, in a very clear and practical manner, models and tools to analyse and improve healthcare production processes. Each chapter includes teaching cases, from different countries and settings, to help readers better understand the practical implications of the adoption of certain organizational models or managerial solutions (e.g. lean model). The recent COVID-19 pandemic has further highlighted the need to redesign healthcare production processes to become more efficient, responsive and flexible. Focuses on the organizational conditions required to successfully implement operations management change plans.

Designing Technical and Professional Communication - Strategies for the Global Community (Paperback): Deborah C. Andrews, Jason... Designing Technical and Professional Communication - Strategies for the Global Community (Paperback)
Deborah C. Andrews, Jason C. K. Tham
R1,708 Discovery Miles 17 080 Ships in 10 - 15 working days

-Core textbook for technical and professional communication courses, providing a leaner and more innovative alternative to the current market leaders -Technical communication courses are increasingly common as core undergraduate courses throughout the US, and growing in Europe and Asia -Distinctive focus on design thinking approach to technical communication, and greater emphasis on collaboration skills and intercultural and international technical communication than competitors -Provides a leaner alternative to the competing 700-page textbooks -eResource includes instructor's manual with web links, exercises, and teaching guidance for face-to-face and online teaching

Designing Technical and Professional Communication - Strategies for the Global Community (Hardcover): Deborah C. Andrews, Jason... Designing Technical and Professional Communication - Strategies for the Global Community (Hardcover)
Deborah C. Andrews, Jason C. K. Tham
R4,516 Discovery Miles 45 160 Ships in 10 - 15 working days

-Core textbook for technical and professional communication courses, providing a leaner and more innovative alternative to the current market leaders -Technical communication courses are increasingly common as core undergraduate courses throughout the US, and growing in Europe and Asia -Distinctive focus on design thinking approach to technical communication, and greater emphasis on collaboration skills and intercultural and international technical communication than competitors -Provides a leaner alternative to the competing 700-page textbooks -eResource includes instructor's manual with web links, exercises, and teaching guidance for face-to-face and online teaching

The Art of Excellent Products - Enchanting Customers with Premium Brand Experiences (Paperback): Riccardo Illy The Art of Excellent Products - Enchanting Customers with Premium Brand Experiences (Paperback)
Riccardo Illy
R419 R378 Discovery Miles 3 780 Save R41 (10%) Ships in 9 - 17 working days

Italian brands are known to create some of the most premium, sought-after products in the world. Learn to compete in the modern marketplace using the proven business principles that Italian brands have been employing for generations. While it is no secret that Italians create superior products that both withstand the threat of ongoing competition and stand the test of time, the specific business principles that have led to such tried and tested successes are shrouded in secrecy, until now. Businessman Riccard Illy details personal experiences using these Italian business standards to run his family's world-renowned coffee company for generations. Through the age of intense competition from Starbucks and Coffee Bean, the Illy empire has remained at the top of the coffee industry simply by employing key Italian business principles and values. In The Art of Excellent Products, you will: Learn how to approach your research and development process to find ways to add quality to your products and brand. Understand how Italians have created so many brands that have stood the test of time. Learn how to approach the marketplace so that your product stands out as the go-to product. By applying those principles to your business, you will ensure your products meet or exceed the level of quality necessary to be ultra-competitive in today's market, even in an industry in which new companies aggressively challenge your brand daily.

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