Our world has changed, probably for good. Until now, the shift from brick-and-mortar to the smartphone has been about service, cost, and convenience. Now, it's also a matter of public health. How do we win this uncertain new game? How do we prosper in a digital world? In a cool, readable style Harnessing Digital Disruption: How Companies Win with Design Thinking, Agile, and Lean Startup tells the story of a major multi-national organization facing digital disruption and looming irrelevance. In a compelling novel format, the book demonstrates how to harness the power of digital technology, methods and thinking on the path to revival and prosperity. It illustrates the situations, characters, and blockers you'll likely face as you progress through your journey. The setting is Singapore and the heady world of international banking, but the prescription, methods and lessons apply equally to manufacturers, utilities, hospitals, insurers, and government agencies. You will learn how to: * Develop your Digital Transformation strategy and Innovation Portfolio * Reform customer journeys, launch new digital offerings, and validate new beta businesses * Develop senior leader digital literacy, and understanding of growth leadership * De-risk your journey using a proven overall approach based on proven principles * Cultivate a network of pragmatic entrepreneurs practicing a structured scalable innovation process

Sustainable Entrepreneurship is nowadays considered as a discipline at the cross-roads of many others. This book describes recent cases, techniques and tools proposed for leaders, entrepreneurs, and practitioners who are involved and responsible for making strategic decisions in their companies and aiming at sustainable development. This book highlights the use of new business models/methods that can be employed by organizations and researchers to save millions of dollars, to enhance the economic growth, as well as to resolve environmental and social issues, via sustainable networks, renewal energy distribution, and social/green entrepreneurship. It will provide a comprehensive discussion of practical techniques, like Machine Learning, Robotics, Photovoltaic solar energy, in the field of renewable energy, and other digital tools, such as digital marketing, crowdsourcing platforms, and digital currency. Meanwhile, it will enlighten the way for entrepreneurs and decision makers by helping them to learn how to grow their business. The focus will be on how to benefit from these techniques to develop sustainable and renewable energy-based projects, as well as digitalized new ventures. The book walks the reader through the latest emerging trends in digitalization that can support practitioners, managers, entrepreneurs, and researchers to help them appreciate the application of sustainable solutions in various functional domains.

Process consultation, invented by Edgar Schein, is both a skill and an organization development change effort. As a skill, process consultation means the ability to observe and provide feedback about small group dynamics to a work group about how well group members interact and how to improve that interaction. Just as facilitators devote their time to (in one word) asking, process consultants devote their time to (in one word) watching-at an expert level. As a change effort, process consultation is a concerted effort to help members of a group work together more effectively. For that reason, the word "process" in this context should be interpreted to mean "interpersonal interaction in small groups." Historically, process consultation has focused attention on face-to-face groups and their group dynamics. But times are changing. More work is done online or in blended (online and onsite) groups than face-to-face alone. A 2017 survey of over 25,000 workers in 12 countries revealed that 62% of global workers are now working flexibly-with some residential work and some virtual work. The same survey found that workers believe that flexible work arrangements make them more productive and that 48% of survey respondents reported that their virtual interactions include representatives of other cultures. It is true that, for workers who can discipline themselves and manage distractions at home, virtual work can be more productive when commuting time is eliminated and workplace distractions are minimized. Virtual work has the advantage of reducing the need for childcare, slashing work wardrobe costs, and cutting unproductive, stressful commuting time. Despite how modes of working together have changed over the years-ranging from face-to-face to some degree of virtual (video conference, audio conference, print-only collaboration, and many blended combinations)-and the growing need for finding ways to help people work together more effectively, there has been no practical guideline of process consultation in a virtual or mixed work setting since Schein's process consultation initially focused on group dynamics in face-to-face settings. Therefore, this book aims to provide practical approaches to process consultation, helping group members discover more effective ways of working together in blended virtual/residential and cross-cultural settings. Essentially, this book provides a practical, how-to guide for virtual coaching, using step-by-step procedural approaches, cases, and helpful platforms/technologies and tools. It also provides information about how to use technology to support the process of improving virtual or mixed group relationship.

Providing a single-valued assessment of the performance of a process is often one of the greatest challenges for a quality professional. Process Capability Indices (PCIs) precisely do this job. For processes having a single measurable quality characteristic, there is an ample number of PCIs, defined in literature. The situation worsens for multivariate processes, i.e., where there is more than one correlated quality characteristic. Since in most situations quality professionals face multiple quality characteristics to be controlled through a process, Multivariate Process Capability Indices (MPCIs) become the order of the day. However, there is no book which addresses and explains different MPCIs and their properties. The literature of Multivariate Process Capability Indices (MPCIs) is not well organized, in the sense that a thorough and systematic discussion on the various MPCIs is hardly available in the literature. Handbook of Multivariate Process Capability Indices provides an extensive study of the MPCIs defined for various types of specification regions. This book is intended to help quality professionals to understand which MPCI should be used and in what situation. For researchers in this field, the book provides a thorough discussion about each of the MPCIs developed to date, along with their statistical and analytical properties. Also, real life examples are provided for almost all the MPCIs discussed in the book. This helps both the researchers and the quality professionals alike to have a better understanding of the MPCIs, which otherwise become difficult to understand, since there is more than one quality characteristic to be controlled at a time. Features: A complete guide for quality professionals on the usage of different MPCIs. A step by step discussion on multivariate process capability analysis, starting from a brief discussion on univariate indices. A single source for all kinds of MPCIs developed so far. Comprehensive analysis of the MPCIs, including analysis of real-life data. References provided at the end of each chapter encompass the entire literature available on the respective topic. Interpretation of the MPCIs and development of threshold values of many MPCIs are also included. This reference book is aimed at the post graduate students in Industrial Statistics. It will also serve researchers working in the field of Industrial Statistics, as well as practitioners requiring thorough guidance regarding selection of an appropriate MPCI suitable for the problem at hand.

This book provides an in-depth analysis of industrial consultancy on a variety of issues and aspects including operations and services. This book: Looks at both individual-level consultancy and consultancy for firms, companies, or institutions. Uses observations, examples, and case studies to bring together key themes: consulting approach; production operations vs. services consulting; location and facilities criteria; human-machine interaction; lead time objective; outsourcing decisions and management; and infrastructure influence along with consultancy objectives, strategic considerations, and conflict resolution. Presents a comprehensive understanding of industrial consultancy and services offered to a wide range of industries, across type, size, and scale, including manufacturing, pharmaceutical, fabrication, and transformer industries. The first of its kind, this book will be a useful resource for industry and management professionals as well as scholars and researchers of business management, business economics, operations, entrepreneurship and organizational behaviour, and engineering.

This book provides an in-depth analysis of industrial consultancy on a variety of issues and aspects including operations and services. This book: Looks at both individual-level consultancy and consultancy for firms, companies, or institutions. Uses observations, examples, and case studies to bring together key themes: consulting approach; production operations vs. services consulting; location and facilities criteria; human-machine interaction; lead time objective; outsourcing decisions and management; and infrastructure influence along with consultancy objectives, strategic considerations, and conflict resolution. Presents a comprehensive understanding of industrial consultancy and services offered to a wide range of industries, across type, size, and scale, including manufacturing, pharmaceutical, fabrication, and transformer industries. The first of its kind, this book will be a useful resource for industry and management professionals as well as scholars and researchers of business management, business economics, operations, entrepreneurship and organizational behaviour, and engineering.

Criminal justice systems are complex and difficult to design and operate. This is due to their many interacting parts, and their dynamic and probabilistic nature, as well as their interfaces with other systems. This book reviews the use of analytics to address issues in criminal justice system and discusses the various sources of data associated with the systems. This book is meant to be used by those who would like 1) an introduction to criminal justice systems and 2) an illustration of how some of the various methodologies of analytics can be used to address specific issues in criminal justice systems. This book will be of interest to faculty, students, and researchers in schools/departments of criminal justice, law, public affairs, political science, industrial engineering, and management. In addition, the book should be of use to government analysts who study the effects of criminal programs and laws.

All over the world, vast research is in progress on the domain of Industry 4.0 and related techniques. Industry 4.0 is expected to have a very high impact on labor markets, global value chains, education, health, environment, and many social economic aspects. Industry 4.0 Interoperability, Analytics, Security, and Case Studies provides a deeper understanding of the drivers and enablers of Industry 4.0. It includes real case studies of various applications related to different fields, such as cyber physical systems (CPS), Internet of Things (IoT), cloud computing, machine learning, virtualization, decentralization, blockchain, fog computing, and many other related areas. Also discussed are interoperability, design, and implementation challenges. Researchers, academicians, and those working in industry around the globe will find this book of interest. FEATURES Provides an understanding of the drivers and enablers of Industry 4.0 Includes real case studies of various applications for different fields Discusses technologies such as cyber physical systems (CPS), Internet of Things (IoT), cloud computing, machine learning, virtualization, decentralization, blockchain, fog computing, and many other related areas Covers design, implementation challenges, and interoperability Offers detailed knowledge on Industry 4.0 and its underlying technologies, research challenges, solutions, and case studies

This book is for the people who lead our companies. Our world suffered a staggering blow. We will recover. Many of our companies are still suffering. Some of them will not recover. We're in a time of disruption. A company's culture will play a big part in managing through this disruption. Senior leaders must establish a clear purpose, a strong set of core values, and a plan to translate strategy into action. Companies will be seeking to transform, to become more efficient and resilient. Most attempts to do so fail. They fail because we try to solve the wrong problem with the wrong system. We attempt to change the way people act. But to achieve sustained improvement, we must focus on changing the way they think. Over the last thirty years, we've experimented with Lean, Six Sigma, and other improvement initiatives. Each failed to move beyond average performance and sustain transformational improvement. Average then became a learned behavior. To move forward, we must unlearn some things. We must change our problem definition and our defined systems. And we can do this by framing the problem through the lens of Operational Excellence.

Lean culture should be developed so that the goal to improve a process or business condition on a continuous basis can be achieved. Organizations with a lean culture have reaped many successful experiences in implementing lean, so it is seen as a legitimate methodology for organizations. New employees coming into an organization that has a lean culture will be taught to see, think, and feel from a lean perspective in dealing with problems in their job. Lean needs to be a cultural mindset for all for an organization to remain successful. The effort to build a lean culture relies on the support and active participation of leaders as the agents of change. Research shows that the success of a lean implementation is around 50% depending on leadership, while the remaining 30% is on finance, 10% on organization and culture, and 10% on skills and expert human resources. In general, leaders play a role in developing subordinates, problem-solving skills, and producing various continuous improvement efforts. In addition, leaders are responsible for encouraging subordinates to continuously use problem-solving tools as part of their efforts to improve their skills and deal with bigger problems. This book focuses on leadership and the tools required to support a lean initiative. Understanding the basic and valuable tools of lean provides the foundation for leaders in support of their organization initiative. Topics in the book include a description of the eight wastes, organizational level process mapping, lean metrics, and developing a future position. The author includes a discussion and samples of basic lean tools such as Kanban, standard work, and visual management. The author also describes the tools each leader needs to be successful with in creating a culture of lean thinking, including the leader task board, the process performance board, and process walk.

Lean culture should be developed so that the goal to improve a process or business condition on a continuous basis can be achieved. Organizations with a lean culture have reaped many successful experiences in implementing lean, so it is seen as a legitimate methodology for organizations. New employees coming into an organization that has a lean culture will be taught to see, think, and feel from a lean perspective in dealing with problems in their job. Lean needs to be a cultural mindset for all for an organization to remain successful. The effort to build a lean culture relies on the support and active participation of leaders as the agents of change. Research shows that the success of a lean implementation is around 50% depending on leadership, while the remaining 30% is on finance, 10% on organization and culture, and 10% on skills and expert human resources. In general, leaders play a role in developing subordinates, problem-solving skills, and producing various continuous improvement efforts. In addition, leaders are responsible for encouraging subordinates to continuously use problem-solving tools as part of their efforts to improve their skills and deal with bigger problems. This book focuses on leadership and the tools required to support a lean initiative. Understanding the basic and valuable tools of lean provides the foundation for leaders in support of their organization initiative. Topics in the book include a description of the eight wastes, organizational level process mapping, lean metrics, and developing a future position. The author includes a discussion and samples of basic lean tools such as Kanban, standard work, and visual management. The author also describes the tools each leader needs to be successful with in creating a culture of lean thinking, including the leader task board, the process performance board, and process walk.

Lean is a type of organizational change brought about through improvement methods based on cost reduction mechanism. The assumption is that by reducing costs, the organizations can work better and more efficiently. All changes in lean-based organizations are directed at reducing these costs by identifying and eliminating waste. The thinking is that cost reduction will increase efficiency since, basically, it removes process inefficiencies and decreases cycle time. Why are targets directed at cost reduction? Because costs are a crucial factor for sustainable business organization. Lean thinking cuts the value of scale production by looking at the existing waste in a process. Production remains the same, but the costs of goods production are reduced due to the elimination of waste in the process. As a result, companies do not have to increase their production if it is not required, giving companies an increase in average profits due to lean and the elimination of identified waste. The focus on cost reduction can be included in the overall lean concept since cost wasting is only a part of the existing waste. In other words, other waste can be converted into costs or perceived as a value. This book starts the mental process of organization change through lean thinking. It provides the background and history of lean, and then gets into how the lean process works. The author also discusses why an organization should implement lean as a method to increase quality and engage workers in the process, thereby increasing efficiency and, ultimately, profitability. Through case studies and examples from Indonesia, the author describes how to create a value stream to identify waste and discusses the concept of a pull system and its impact on the process.

Never has the need for church planting been more acute or more necessary. The world around us is beset with problems of every kind-political, social, economic, racial, and moral. The list is endless, and the difficulties are systemic and entrenched. The best minds, institutions, and efforts are being marshaled to address these problems, but are we getting to the root issues? Could it be that the solutions lie elsewhere? Indeed, the greatest reformer to ever live told us the hope we need comes from the church. Yes, the church, as anemic and as irrelevant as it may seem to some (or many). Jesus said of the community He would birth, "You are the light of the world and the salt of the earth" (Matt. 5:13-14). The church, in all its forms, from small to big, whether found in the countryside or in megacities is God's redeeming force for society, for culture, and for the nations. The church is God's secret weapon and His change agent for the world. He's all in on the church. As such the church is God's organizational servant on the earth. It's to be an enterprise of the highest quality. It's to sparkle with kingdom power, love, and truth. As Ephesians 3:10 states, "[God's] intent was that now, through the church, the manifold wisdom of God should be made known to the rulers and authorities in the heavenly realms." For such a task, outstanding leaders are needed. Great leaders are not just for the arenas of business, politics, or the military. The church must also focus on recruiting, training, and deploying the best. As the leader goes, so goes the organization. This book assists in the great endeavor of planting churches. It gives church planters a biblical and conceptual framework so they can be armed with a map for how to go about establishing new works. This framework is rooted in the humble yet glorious, small yet significant, quiet yet powerful ways of Jesus.

What goes on in a small firm that lives or dies by its capacity to innovate? How are decisions made on new product development, and how does that feed into the ecological, social and financial sustainability of the firm? This book answers the questions through an in-depth look at a small business that manufactures high-end carpet yarn. Using advanced analytical techniques to interrogate rich qualitative data, the book draws together established theories of decision-making and new product development, coupled with thinking about business sustainability to improve our understanding of this important area of business practice. The book further reinforces the importance and role of organizational learning in organizational decision-making, based on novel analysis of empirically developed qualitative data.

This text is among the first to reveal the intricacies of an airline's Operations Control Centre; especially the thought processes, information flows, and strategies taken to mitigate disruptions. Airline Operations Control provides a deep level of description, explanation and detail into the activities of a range of highly professional and expert staff managing the 'sharp' end of the airline. It aims to fill a void as little is understood about this area, and very little is written for practitioners in the airline business. The book offers a comprehensive look at the make-up of the Operations Centre, its component sections, and the processes that occur both in preparing for and executing the current day's schedules. Several chapters provide real-life scenarios and demonstrate how Operations Centres manage evolving situations - what they need to take into account, and how they need to have Plan B and Plan C ready when things don't go right. This book is designed to deliver knowledge gains to both new and experienced aviation industry practitioners with regards to vital operational aspects. Additionally, it also offers students of air transport management a readily accessible and real-world-perspective guide to a crucial function present within every airline.

This book is an introductory text on building measurement and estimating for simple buildings in Hong Kong, based on the Hong Kong Standard Method of Measurement of Building Works 4th Edition Revised 2018 (HKSMM4 Rev 2018). It provides a toolkit for students and surveying technicians who are new to the subject. This second edition updates the contents in line with the HKSMM4 Rev 2018 and incorporates the latest industry developments such as BIM. The main text is divided into five parts following the development of a typical project. Part 1, Building the project team, introduces the team setup for a typical project. Part 2, Deciding the procurement strategy, explains the various procurement decisions to be made by an employer before any cost estimating and measurement work takes place. Part 3, Preparing for tender, covers the tendering methods, tender documentation and approximate estimating techniques used by Quantity Surveyors. Part 4, Measuring quantities, introduces measurement principles and HKSMM4 Rev 2018, followed by a detailed review of the measurement methods for each major trade, with worked examples. Part 5, Estimating unit rates, explores the basic techniques for unit rate preparation. The book contains worked examples from real Hong Kong building projects, self-assessment questions, reminders and points of note. It is essential reading for Hong Kong construction and surveying students, international Quantity Surveyors working in the local area and those wanting international examples of Quantity Surveryors practice.

Profitable production planning is and will remain an eternal challenge to ensuring the prosperity and dignity of companies in a global market. Even though there are different approaches to achieving the target profitability through productivity in the production planning stage, these approaches do not guarantee consistent planning, creation, and sustenance of synchronous profitable operations for multiannual and annual target profit. In feedback to this predicament, Alin Posteuca develops a new system called speed-based target profit (SBTP). SBTP is the profitable production management and manufacturing improvement system that approaches production planning to achieve unit speed of target profit for target products through manufacturing cost improvement and bottleneck profitability control for maximum takt time. Managers and practitioners within manufacturing companies will discover a practical approach for cost down and cash up by applying a powerful operational profitable production planning formula to meet profitability expectations through productivity based on strong leadership with the help of a specific system for feedforward, concurrent, and feedback control. Therefore, the SBTP system in this book presents a holistic approach to profitability for target products and the development of its own mechanism since the acceptance of each order from customers to achieve continuous synchronization of all manufacturing processes to market requirements, profitability management, and profitable production planning. The uniqueness of the book is reinforced by a detailed presentation of the successful application of the SBTP system in two case studies, as a way of life and a unit speed of target profit improvement ethos at all hierarchical levels, in two multinational manufacturing companies operating in highly competitive markets in order to address the synchronous profitable operations for both the sales increase scenario and the sales decrease scenario. By adopting the SBTP system, your company will be able to consistently achieve unit speed of target profit in the bottleneck process for fulfilling annual and multiannual target profit as a unique and effective way through a new profitable production planning paradigm that operates according to its own production system.

Co-production and co-creation occur when citizens participate actively in delivering and designing the services they receive. It has come increasingly onto the agenda of policymakers, as interest in citizen participation has more generally soared. Expectations are high and it is regarded as a possible solution to the public sector's decreased legitimacy and dwindling resources, by accessing more of society's capacities. In addition, it is seen as part of a more general drive to reinvigorate voluntary participation and strengthen social cohesion in an increasingly fragmented and individualized society. "Co-Production and Co-Creation: Engaging Citizens in Public Services" offers a systematic and comprehensive theoretical and empirical examination of the concepts of co-production and co-creation and their application in practice. It shows the latest state of knowledge on the topic and will be of interest both to students at an advanced level, academics and reflective practitioners. It addresses the topics with regard to co-production and co-creation and will be of interest to researchers, academics, policymakers, and students in the fields of public administration, business administration, economics, political science, public management, political science service management, sociology and voluntary sector studies.

Knowledge management is far-reaching. It can dramatically reduce costs such as costs of office work repetition, human resource retirement, information reuse, etc. Rather than "reinventing the wheel" and having it be a costly and inefficient activity, systematic reuse of knowledge can show substantial cost benefits immediately. This book shows how to develop process-oriented methodologies, covers both interorganizational and enterprises models, discusses how knowledge management can dramatically reduce costs and increase speed of response, presents a wide range of quantitative methods applied to various knowledge engineering problems, and offers several graphical presentations of models and processes. Academicians and practitioners in the area of knowledge management and engineering, especially managers in industries will fine this book useful. The material might also be useful in knowledge management graduate studies.

Diverse philosophies constitute the theoretical ground of the study of the aesthetic side of organization. In fact, there is not a single unique philosophy behind the organizational research of the aesthetic dimension of organizational life. Organizational Theory and Aesthetic Philosophies will illustrate and discuss this complex phenomenon, and it will be dedicated to highlight the philosophical basis of the study of aesthetics, art and design in organization. The book distinguishes three principal "philosophical sensibilities" amongst these philosophies: aesthetic, hermeneutic and performative philosophical sensibility. Each of them is described and critically assessed through the work of philosophers, art theorists, sociologists and social scientists who represent its main protagonists. In this way, the reader will be conducted through the variety of philosophies that constitute a reference for aesthetics and design in organization. The architecture of the book is articulated in two parts in order to provide student and scholars in philosophical aesthetics, in art, in design and in organization studies with an informative and agile instrument for academic research and study.

This book aims to develop four key challenges that remain unresolved in the boundary-spanning literature, which span from the conceptual, to the practice, to the translational. In doing so, it tackles the question of boundary-spanning from four different angles, providing an in-depth investigation of the current state of the field in each of these realms, in addition to new directions for solving the identified challenges. Finally, the book synthesises the lessons from each of these challenges into a coherent and integrated final piece of the boundary dilemma. In doing so, it will provide depth and a clearer agenda for future research and practice. Crossing Boundaries in Public Policy and Management digs into the heart of enduring questions and challenges for cross-boundary working, providing in-depth conceptual contributions on the fundamental challenges of boundary work. It displays the latest state of knowledge on the topic and will be of interest to researchers, academics, practitioners, and students in the fields of public management, public policy, public administration, public-private relationships and coordination and collaboration.

With the constant evolution of change in healthcare from both a technology and governmental perspective, it is imperative to take a step back and view the big picture. Relying on hunches or beliefs is no longer sustainable, so avoid jumping to conclusions and making decisions without thoroughly understanding the statistics being analyzed. The triple aim of statistics is a conceptual model laying the foundation for improving healthcare outcomes through statistics. This foundation is: know your numbers; develop behavioral interventions; and set goals to drive change. With the availability of electronic data sources, the quantity and quality of data have grown exponentially to the point of information overload. Translating all this data into words that tell a meaningful story is overwhelming. This book takes the reader on a journey that navigates through this data to tell a story that everyone can understand and use to drive improvement. Readers will learn to tell a narrative story based on data, to develop creative, innovative and effective solutions to improve processes and outcomes utilizing the authors' tools. Topics include mortality and readmission, patient experience, patient safety survey, governmental initiatives, CMS Star Rating and Hospital Compare. Storytelling with Data in Healthcare combines methodology and statistics in the same course material, making it coherent and easier to put into practice. It uses storytelling as a tool for knowledge acquisition and retention and will be valuable for courses in nursing schools, medical schools, pharmacy schools or any healthcare profession that has a research design or statistics course offered to students. The book will be of interest to researchers, academics, healthcare professionals, and students in the fields of healthcare management and operations as well as statistics and data visualization.

This fully revised and updated edition of Construction Contracts: Questions and Answers includes 300 questions and incorporates 42 new judicial decisions, the JCT 2016 updates and the RIBA Building Contracts and Professional Services Contracts 2018 updates. Construction professionals of all kinds frequently need legal advice that is straightforward as well as authoritative and legally rigorous. Building on the success of previous editions, David Chappell continues to provide answers to real-world FAQs from his experience as consultant and Specialist Advisor to the RIBA. Questions range in content from extensions of time, liquidated damages and loss and/or expense to issues of practical completion, defects, valuation, certificates and payment, architects' instructions, adjudication and fees. Every question included has been asked of David Chappell during his career and his answers are authoritative but written as briefly and simply as possible. Legal language is avoided but legal cases are given to enable anyone interested to read more deeply into the reasoning behind the answers. This is not only a useful reference for architects, project managers, quantity surveyors and lawyers, but also a useful student resource to stimulate interesting discussions about real-world construction contract issues.

An easy-to-read and highly informative book on an extremely important subject.Provides a road map for establishing a system for the identification and elimination of poor-quality costs.Gives management at all levels an important tool for maximization of profit eliminating the concept of optimum operating quality-cost point.

This is a comprehensive book on infrastructure development and construction management. It is written keeping in mind the curricula of construction management programmes in India and abroad. It covers infrastructure development, the construction industry in India, financial analysis of the real estate industry in India, economic analysis of projects, tendering and bidding, contracts and contract management, FIDIC conditions of contract, construction disputes and claims, arbitration, conciliation and dispute resolution, international construction project exports and identifying, analysing and managing construction project risk. Thus, this book covers most of the construction management activities that are carried out at different stages of a construction project. This is an essential book for students of construction management, construction professionals, academicians and researchers.