-- Assists with full comprehension of CRM -- Helps with the designing of datasets -- Shows how to deploy and implement a CRM system -- Provides techniques for smooth systems' integration -- Show how to maintain effective reporting and forecasting (e.g., store customer and prospect contact information, identify sales opportunities, record service issues, and manage marketing campaigns).

Company democracy is often misunderstood in the business context as democracy is usually related to politics. In this book, the authors present a different dimension. They focus first on democracy from an organizational culture perspective and then offer employees opportunities to understand and apply democracy from the company floor level. The Company Democracy Model (CDM) is an industry-wide, practical methodology for knowledge management utilization under applied philosophical thinking. The model progresses through a framework in which an organizational evolutionary spiral method empowers the creation of knowledge-based democratic cultures for wise and effective strategic management and leadership. This new innovative methodology, supported with techniques and processes, can gain/create many ideas, insights, innovations, new products, and services that can benefit a company. One purpose of using the model is to create a robust conceptual framework as a theoretical basis for a business strategy that promotes sustainable, continuous, and democratic development. Another purpose is to emphasize the importance of intellectual capital and compare capital-related and human-related business issues in shaping a company's competitiveness, profitability, productivity, performance, and shared value. A third purpose is to use its symbolic infrastructure that builds solid democratic systems for viable business development and management. Finally, the described purposes give the reader new ideas to change and improve the design of business activities in a collective and modern democratic way.

Takes the reader on a journey across three broad developments in safety science Focuses on the individual including human error, risk, and the role of cognition in human performance Includes research in safety science that uses organizations as the basic unit of analysis Discusses questions about organizational decision making and the characteristics that dispose towards or against organizational failure Introduces perspectives based on systems science that address issues that arise out of complexity and interdependence

Integrating Business Management Processes: Volume 2: Support and Assurance Processes (978-0-367-48548-1) Shelving Guide: Business & Management The backbone of any organisation is its management system. It must reflect the needs of the organisation and the requirements of its customers. Compliance with legal requirements and ethical environmental practices contributes towards the sustainability of the management system. Whatever the state of maturity of the management, this book, one of three, provides useful guidance to design, implement, maintain and improve its effectiveness. This volume provides a comprehensive coverage of the key support and assurance processes. Topics include document control, communication, marketing, information systems and technology, human resource management, training and development, customer relations management, financial management and measurement and analysis to name a few. This book, with its series of examples and procedures, shows how organisations can benefit from satisfying customer requirement and the requirements of ISO standards to gain entry into lucrative markets. Titus De Silva is a consultant in management skills development, pharmacy practice, quality management and food safety and an advisor to the newly established National Medicines Regulatory Authority (NMRA) in Sri Lanka.

The complexity of today's large organisations, businesses, and social institutions defeats management approaches based on monolithic thinking. Most industry and service organisations look at their performance either from a single perspective - productivity, quality, safety, etc. - or from different but separate perspectives that reside in organisational silos. Quality is treated separately from safety, which, again, is treated separately from productivity, and so on. While siloed thinking may be convenient in the short term, it fails to recognise that any specific perspective reveals only a part of what goes on. Yet it is essential to have a unified view of how an organisation functions effectively to manage changes and to ensure the organisation excels in what it does. Synesis represents the mutually dependent set of priorities, perspectives, and practices that an organisation needs to carry out its activities as intended. It shows how to overcome the fragmentation in foci, scope, and time that characterises the dominant change management paradigms. This book is consequently not about productivity or quality or safety or reliability but about all of these together. It is about why it is necessary to think of them as a whole. And it is about how this can be done in practice.

* Provide expert insights and detailed explanations of the various practices and functions involved in break bulk and general cargo maritime operations. * Unique in addressing a prevalent element of the shipping business that requires a greater level of in-depth knowledge. * Written to appeal to a global audience. * Complementary to Rowbotham's Introduction to Marine Cargo Management.

This book explores the identified research gap and new field of study of organizational reliability. It develops a definition and theoretical internal structure of the notion of organizational reliability as well as a theoretical background describing the structure of its three pillars, and it showcases a set of organizational solutions dedicated for the enhancement of organizational reliability. The book explores the idea that there are new capabilities needed in every organization: reliability capabilities aiming at enhancing and sustaining the reliability of entire organizations and reliability of management, information technology and human resources. The reliability capabilities are understood as the abilities to anticipate and explore potential and occurring hazards, prevent and resolve disruptions, and learn from the problems in order to maintain a proper organizational performance in both normal and abnormal situations. Based on these three pillars, the book concerns the issue of various organizational solutions in order to indicate a set of them, which supports obtaining and maintaining organizational reliability. The book is recommended reading for researchers, academics and students in the fields of management, and entrepreneurs trying to boost the reliability of their organizations.

This is the first book to place continuous improvement at the heart of construction cost management Covers theoretical background, before presenting real practical tools to improve construction costs Includes international case studies

1. The text explores highly complex topics with simple, non mathematical approach for managers rather than economists. 2. The editions have always been well-received in US market and the newest edition has been updated with behavioural economics, case studies on Amazon, Spotify, Uber, TikTok, England National Health Service and other topical businesses. 3. Includes case studies, discussion questions and examples to illustrate the principles. 4. The book will be updated with bigger font and come in color.

Cooperation between science and business (S2B cooperation) is a very important issue from the points of view of the domestic economy, companies, and universities. This is mainly because such cooperation is a catalyst for faster and reliable development - not only of enterprises, but also of the entire economy. Thanks to S2B cooperation, enterprises can gain and commercialize new and ground-breaking solutions. Universities in turn can give their research a more practical dimension to increase its economic applicability, which helps universities prepare future staff to work in modern enterprises. The aim of this publication is to indicate how cooperation between universities and business can be implemented in an international dimension. It shows the role of modern universities in supporting the development of enterprise and entire economies as well as the role of modern enterprises that use resources located in universities (including knowledge resources). This unique combination has a positive impact on the results and developmental opportunities for each of them. Any potential obtained in this manner is the basis for creating a competitive advantage on the market. This book is devoted to a specific area of cooperation between enterprises and universities and will be of interest to researchers, academics, practitioners, and students in the fields of entrepreneurship, knowledge management, international relations, and higher education.

Improving organizational productivity is an important current and future issue. The improvement can be effected by changing technology, or by changing the way in which people work. The concern of this work is how to structure work so that people can and will want to maximize their productivity using a special approach to measurement and improvement of organizational productivity defined by the author - ProMES (Productivity Measurement and Enchancement System). ProMES is a way of motivating people to maximize their productivity. This book describes a series of cases where ProMES was applied to improve productivity in service and manufacturing organizations in a variety of different organizations in different countries. Results indicate very large increases in productivity, much larger than those typically found. Lessons learned from these cases for future productivity improvement efforts are summarized.

This book focuses on a development of optimal, flexible, and efficient models and algorithms for cell formation in group technology. Its main aim is to provide a reliable tool that can be used by managers and engineers to design manufacturing cells based on their own preferences and constraints imposed by a particular manufacturing system. This tool could potentially lower production costs by minimizing other costs in a number of areas, thereby increasing profit in a manufacturing system. In the volume, the cell formation problem is considered in a systematic and formalized way, and several models are proposed, both heuristic and exact. The models are based on general clustering problems, and are flexible enough to allow for various objectives and constraints. The authors also provide results of numerical experiments involving both artificial data from academic papers in the field and real manufacturing data to certify the appropriateness of the models proposed. The book was intended to suit the broadest possible audience, and thus all algorithmic details are given in a detailed description with multiple numerical examples and informal explanations are provided for the theoretical results. In addition to managers and industrial engineers, this book is intended for academic researchers and students. It will also be attractive to many theoreticians, since it addresses many open problems in computer science and bioinformatics.

While many quality improvement processes in business have enjoyed initial success, most have eventually failed--not producing the desired long-term results. This is because, though our learning curve is good, we still lack the sophistication requisite to generate the necessary comprehensive whole. This work attempts to help define the ingredients of such a whole. It then offers a case history which allows us to see what happens when the results of these efforts are actually put into place. Finally, it identifies the key obstructions to and long-range societal opportunities resulting from successful implementation of such wholes.

According to Roth, there are five necessary phases to any comprehensive quality process: familiarization, team building, training, introduction to statistical measurement techniques, and long-range planning. In addition, truly open communication at all levels and real and continual, as opposed to verbal, top-level management support are crucial. Roth explores the five phases in detail. He then presents a blow-by-blow description of their emplacement at two major manufacturing facilities. This work should be of interest to quality process heads, human resource managers, manufacturing managers, top level executives, and scholars and students of quality improvement.

Despite the astonishing technological developments in our times, it is surprising how little has changed in the way organizations are structured and managed. However, organizations are finally changing as they embark on agile transformations. Agility concepts emerged from the dynamics of project management and have evolved as they are being applied to organizational structure and operations. This phase of the agile evolution is known as enterprise agility. Filled with real-world scenarios and company case studies, Enterprise Agility: A Practical Guide to Agile Business Management covers the evolution of agility, including applied processes, lessons learned and realized outcomes. The book starts with the initial phase of the agile evolution, project agility and describes how waterfall project management is transformed into scrum, which can have positive effects on project timelines, scope and budget, as well as team motivation. The second phase of agility, organizational agility, is the evolution of the agile principles from temporary projects to permanent organizational structures. The book explains the main components of organizational agility, including structures, roles and ways of organizing work. It emphasizes the advantages of transitioning from traditional organizational management to agile. Finally, the latest phase, enterprise agility, transforms each function of the organization. The book acts as a guide and describes the change through the lens of each managerial domain (sales, marketing, HR, finance etc.) and by presenting the positive impact generated on the company's overall performance based on case studies. The last chapter illustrates the enablers of this transformation and how they can help the change to be internalized so that the enterprises realize improvements. The book is based on the author's over 15 years of experience of supporting more than 25 companies in varied sectors on their transformational journey, with the last 5 years concentrating on agility. By combining business management trends and principles of agile business development, it shows managers how to lead the transformation to enterprise agility by following the path from project agility to full enterprise agility.

Despite the astonishing technological developments in our times, it is surprising how little has changed in the way organizations are structured and managed. However, organizations are finally changing as they embark on agile transformations. Agility concepts emerged from the dynamics of project management and have evolved as they are being applied to organizational structure and operations. This phase of the agile evolution is known as enterprise agility. Filled with real-world scenarios and company case studies, Enterprise Agility: A Practical Guide to Agile Business Management covers the evolution of agility, including applied processes, lessons learned and realized outcomes. The book starts with the initial phase of the agile evolution, project agility and describes how waterfall project management is transformed into scrum, which can have positive effects on project timelines, scope and budget, as well as team motivation. The second phase of agility, organizational agility, is the evolution of the agile principles from temporary projects to permanent organizational structures. The book explains the main components of organizational agility, including structures, roles and ways of organizing work. It emphasizes the advantages of transitioning from traditional organizational management to agile. Finally, the latest phase, enterprise agility, transforms each function of the organization. The book acts as a guide and describes the change through the lens of each managerial domain (sales, marketing, HR, finance etc.) and by presenting the positive impact generated on the company's overall performance based on case studies. The last chapter illustrates the enablers of this transformation and how they can help the change to be internalized so that the enterprises realize improvements. The book is based on the author's over 15 years of experience of supporting more than 25 companies in varied sectors on their transformational journey, with the last 5 years concentrating on agility. By combining business management trends and principles of agile business development, it shows managers how to lead the transformation to enterprise agility by following the path from project agility to full enterprise agility.

Reliability technology plays an important role in the present era of industrial growth, optimal efficiency, and reducing hazards. This book provides insights into current advances and developments in reliability engineering, and the research presented is spread across all branches. It discusses interdisciplinary solutions to complex problems using different approaches to save money, time, and manpower. It presents methodologies of coping with uncertainty in reliability optimization through the usage of various techniques such as soft computing, fuzzy optimization, uncertainty, and maintenance scheduling. Case studies and real-world examples are presented along with applications that can be used in practice. This book will be useful to researchers, academicians, and practitioners working in the area of reliability and systems assurance engineering. Provides current advances and developments across different branches of engineering. Reviews and analyses case studies and real-world examples. Presents applications to be used in practice. Includes numerous examples to illustrate theoretical results.

Integrating Business Management Processes: Management and Core Processes (978-0-367-48549-8, 365816) Shelving Guide: Business & Management The backbone of any organisation is its management system. It must reflect the needs of the organisation and the requirements of its customers. Compliance with legal requirements and ethical environmental practices contributes towards the sustainability of the management system. Whatever the state of maturity of the management, this book, one of three, provides useful guidance to design, implement, maintain and improve its effectiveness. This volume, with its series of examples and procedures, shows how organizations can benefit from satisfying customer requirements and the requirements of ISO standards to gain entry into lucrative markets. It provides a comprehensive coverage of the key management and core processes. Topics include the impact of management systems on business performance, strategic planning, risk management, good manufacturing practices, purchasing, production and provision of services, new product planning, warehousing and logistics, sales management and several other topics. This book, along with its two companion volumes, is a practical guide for real managers, designed to help them manage their business more effectively and gain competitive advantage. Titus De Silva is a consultant in management skills development, pharmacy practice, quality management and food safety and an advisor to the newly established National Medicines Regulatory Authority (NMRA) in Sri Lanka.

Turbulence is not new to the business world. In fact, turbulence is increasing, and managers are seeing teams spinning their wheels. Management systems are in a state of crisis and operations are more complex. The old top-down operations mode no longer suffices. Today's businesses demand speed and increased accuracy, forcing everyone to re-evaluate chains of command and tear down the walls between functions. Amid the responsibilities of traditional management lies problem solving. The push is toward moving decision-making authority down the ladder to all levels. Managers are no longer equipped to or capable of making the number and variety of necessary decisions in a vacuum. The current mode is to have employees deal directly with workplace issues and take corrective action without complaint and without management involvement. Coping with this reality and preparation for these improvements in workplace problem solving requires interest and motivation. Strategic Decision Making for Successful Planning can facilitate this by demystifying and simplifying the process. The book bridges philosophy and theory and puts together a practical integration of all the tools necessary to get results from your investment of time, energy, and money. What is unique about this book is while it's based on a strong academic foundation, it does not get bogged down in the human-planning or psychological process of solving problems. It doesn't provide "pie-in-the-sky" creative solutions or a five-year process for solving problems and planning for the future. Numerous techniques and tools are included to make the book the right balance between practical and academic. The book also includes an extensive case study to illustrate points made in the text.

Turbulence is not new to the business world. In fact, turbulence is increasing, and managers are seeing teams spinning their wheels. Management systems are in a state of crisis and operations are more complex. The old top-down operations mode no longer suffices. Today's businesses demand speed and increased accuracy, forcing everyone to re-evaluate chains of command and tear down the walls between functions. Amid the responsibilities of traditional management lies problem solving. The push is toward moving decision-making authority down the ladder to all levels. Managers are no longer equipped to or capable of making the number and variety of necessary decisions in a vacuum. The current mode is to have employees deal directly with workplace issues and take corrective action without complaint and without management involvement. Coping with this reality and preparation for these improvements in workplace problem solving requires interest and motivation. Strategic Decision Making for Successful Planning can facilitate this by demystifying and simplifying the process. The book bridges philosophy and theory and puts together a practical integration of all the tools necessary to get results from your investment of time, energy, and money. What is unique about this book is while it's based on a strong academic foundation, it does not get bogged down in the human-planning or psychological process of solving problems. It doesn't provide "pie-in-the-sky" creative solutions or a five-year process for solving problems and planning for the future. Numerous techniques and tools are included to make the book the right balance between practical and academic. The book also includes an extensive case study to illustrate points made in the text.

This book provides a comprehensive overview of Halal in logistics, supply chain management and the future implications for the Halal industry. It discusses a wide range of Halal logistics practices and theories in Japan, Korea, Spain, Oman, and SEA countries. The book examines technology applications, regulatory and certification procedure, Halal management system and quality control, sustainability and as well as challenges for the logistics and Halal supply chain in the pandemic context. The book also looks at how to navigate the complexity of the Halal logistics to achieve business sustainability. It uses a multidisciplinary approach to provide insights on the Halal logistics and supply chain study. This book hopes to fill an existing gap and enrich the literature on Halal logistics and supply chain management specifically in the West, Middle East and regions in Asia. This will be a useful reference to those who would like to learn more about this industry.

The only book to examine reliability and validity of research in social science AND built environment setting Essential reading for global researchers at undergraduate and postgraduate level using all major methods of research Real case studies by recognised experts covering hot topics like BIM, Lean, Housing and Sustainability show the importance of validity and how to ensure research is reliable

One of very few textbooks that combine marketing with supply chain management, with a strong focus on the importance of the optimization and maximization of the value chain Suitable for both advanced undergraduate and postgraduate students studying marketing management, marketing planning, logistics and supply chain management Pedagogy that translates theory to practice is embedded throughout, including theoretical mini-cases and chapter-by-chapter objectives, summaries and reflective questions. Online resources for lecturers and students include lecture slides, additional exercises, example case studies and a test bank of questions.

This impactful volume demonstrates the application and power of psychology and behavioural economics in the pursuit of quality and continuous improvement. It focusses on how the works of stalwarts such as Daniel Kahneman, Richard Thaler, Mihaly Csikszentmihalyi and many others can be used to build an organization that is known for quality products and flawless service delivery. The application of psychology and behavioural economics is still new to quality improvement, and in this book, Debashis Sarkar shares 25 lessons, featuring specific examples based on real life, that show how their application can increase the effectiveness of outcomes. Behavioural Science for Quality and Continuous Improvement: 25 Lessons from Psychology and Behavioural Economics is ideal for business improvement professionals of all hierarchies and across different functional areas and industries seeking to understand the potential of psychology and behavioural economics and their applications, as well as in training and executive development programmes and for scholars of operations management, quality management, and engineering.

One of very few textbooks that combine marketing with supply chain management, with a strong focus on the importance of the optimization and maximization of the value chain Suitable for both advanced undergraduate and postgraduate students studying marketing management, marketing planning, logistics and supply chain management Pedagogy that translates theory to practice is embedded throughout, including theoretical mini-cases and chapter-by-chapter objectives, summaries and reflective questions. Online resources for lecturers and students include lecture slides, additional exercises, example case studies and a test bank of questions.

Our work life is changing. Every day new companies, technologies, and ideas emerge that impact how, where, and most importantly, why we work. Despite this exciting evolution, people remain the heart of change. People are tricky. People don't seem to evolve as fast as global trends. People get Stuck. Teams have people moving at different speeds with different levels of adoption in our evolving workplace. Some evolve and some don't. Teams get Stuck. Leaders, managers, and teammates struggle with this resistance and get frustrated. Frustrated people impact the performance of every organization. Organizations get Stuck. Why? The answer is deeply human and biological, rooted in the way our brain interacts with everything in the world, even work. When people feel they are losing something, they react by getting Stuck. Stuck connects over 20 years of research on our brain's reaction to the evolving workplace with real stories of people journeying through the challenge of being Stuck. The organizations, leaders, and managers who understand these concepts will evolve with the future. Those organizations will understand LOSS as a tool to achieve business WINs. This book addresses a critical concept that closes a gap in other popular business publications. Many books tell leaders and managers the process of how to change their organizations. However, many of these books lack a key mechanism for understanding human interactions. The mechanism is a biological function developed through evolution called attachment - the human need to connect to different tangible and intangible objects for support. Attachment is the reason that people connect with leaders and corporate culture, but also what creates a deep sense of loss during even the smallest changes. Stuck offers a complete understanding of attachment and how it impacts individuals, relationships, and organizations. The root of the challenge is the human need to connect to different tangible and intangible objects for support. The basis of the need for support is grounded in our need for attachment. Those who learn to understand loss through attachment behavior and the attachments of others will succeed. In addition, this book provides original data-based evidence from assessments conducted with nearly 20,000 respondents and original stories from the application of attachment concepts in more than 150 organizations across all sectors around the globe. It shines a light on attachment and use it as a lens to better understand our workplace. Stuck is not an academic study. It is a practical guide for leading the brain through change. For the first time, the authors tell stories that demonstrate their research and offer a roadmap for how to leverage attachment research to drive business success. Stuck provides not only the deep lessons from the authors' research, but clear steps for readers to use the lessons of attachment in their own work. In this way, the book serves as a guide to those leaders, managers, and employees who are ready to be unStuck.