The four worlds as we know them today, the North, West, South and East, are out of balance. The West and the North generally dominate on a global scale while the South and the East lag behind. This also happens at individual, societal and organisational levels. It is clear that there is a need to change the way we lead our organisations in business and the way we think about leading in politics. Here is a comprehensive exploration of the Integral Leadership challenges of the twenty-first century.

The author combines the African philosophy of Ubuntu or humanness, the cornerstone of African thought and life, with the concept of Integral Leadership, with particular reference to Lessem and Schieffer’s combining, in their 2010 book Integral Research and Innovation, of nature and community, culture and spirituality, science and technology, and politics and economies. This connectedness in the new paradigm of wholeness and relatedness goes beyond the relationships of human beings alone and involves experiences with nature and community.

Leadership is viewed from an indigenous and exogenous perspective, bringing together a newly Integral approach, which will also introduce industry ecology and knowledge ecology as an evolution of the Ubuntu philosophy. The author offers a unique forum through which to commit to paper the operationalisation of the Integral Ubuntu Leadership model in catalysing development efforts and in CARE-ing for communities and societies.

Table of Contents

Part 1: Introduction Chapter1. An introduction to Integral Ubuntu leadership: Utungamiriri Uzere Part 2: The Call: Equipped for leadership calling Chapter 2. Energised from birth to embark on the leadership journey Chapter 3. Leadership: A burning issue of our time Part 3: The Context: Uncovering Imbalances in a world on fire Chapter 4. Uncovering Imbalances and creating dynamic balances at the individual level-Inner Calling Chapter 5. Uncovering Imbalances and creating dynamic balances at the organizational and societal levels-Outer Calling.Part 4: Co-Creation: Towards Integral Ubuntu leadership Chapter 6. Navigation: Inner Calling-Serving to developing new liberating integral content Chapter 7. Navigation: Outer Calling-Serving to developing new liberating integral content Part 5: Contribution: Integral Ubuntu leadership: Utungamiriri uzere Chapter 8. Contribution: Inner Calling Chapter 9. Contribution: Collective Transformation Part 6: Wrapping up the Journey Chapter 10. Conclusion: Practical actualization of the 4Cs and CARE rhythms.

In public relations, people talk about positioning an idea, a persona, a political ideal, an ideology – but what are they talking about? Why do some positions taken by organizations crystallize in the minds of audiences, while others fail?　

Whilst positioning is not something new in public relations, this book is the first to explicate what it involves, how it works and how to do it. This is the first in-depth exploration of the possibilities of Positioning Theory for the public relations field　and it adds a new perspective to the growing body of multidisciplinary work in this rich theoretical area, moving the discussion away from the traditional communication plans of previous decades, which fail to accommodate the changing media and opinion landscapes. The author pulls together various strands of socio-cultural theory into an analytical framework, providing readers with a tool to analyse the organizational implications of public relations decisions, guiding strategic decision making through realistic scenario planning.

This thought-provoking book provides an alternative path to studying communication in increasingly complex environments and as such, will be vital reading for researchers and educators, advanced communication and public relations students, and for senior public relations practitioners.

Table of Contents

Part 1: Public Relations and Positioning Theory 1. Positioning in Public Relations 2. Rights, Duties and Power in Positioning 3. A Framework for Intentional Positioning in Public Relations Part 2: The Positioning Triangle and Public Relations 4. Determining the Position in Public Relations: The first vertex of the positioning triangle 5. Enacting the Position in Public Relations: The second vertex of the positioning triangle 6. Supporting the Positioning in Public Relations: Storyline, the third vertex of the positioning triangle Part 3: Applying Positioning Theory to Public Relations Research and Practice 7. Analyzing Positioning Strategies in Public Relations 8. A Detailed Study of a Positioning Strategy: Indonesia, ‘good friend’ of Australia 9. Utilizing the Framework for Intentional Positioning in Designing Public Relations Strategies: Positioning extreme poverty 10. Future Directions for Positioning Theory in Public Relations

In Why Leaders Fail and What it Teaches Us About Leadership Willem Fourie helps us make sense of leaders’ failures and why our expectation of leadership infallibility is misguided

Whereas some leadership failures can be rectified, others lead to the failure of teams, organisations or institutions. Using cutting-edge research and reflective practices, Fourie explores leaders’ failure at these personal, interpersonal, group, organisational levels and beyond.

He explores five factors that cause leaders to fail:

Ignorance of personal weaknesses Overconfidence in their influence over others Destructive bias Bad fit in their organisation Misjudged risk

The author shows that our heroic bias – the expectation that leaders should be exceptional, charismatic individuals with a higher level of agency than other people – in many contexts increases the chances of leaders failing. The book offers readers with the tools to understand and respond to leader failure, distilled into seven lessons for post-heroic leaders.

This is an ideal book for students and researchers in leadership, leadership development and management as well as professionals seeking to enhance their leadership skills.

This book identifies the responsibilities of management in the regulatory territories of the FAA (USA), the EASA (European Union) and the GCAA (UAE), identifying the daily challenges of leadership in ensuring their company is meeting the regulatory obligations of compliance, safety and security that will satisfy the regulator while also meeting the fiducial responsibilities of running an economically viable and efficient lean company that will satisfy the shareholders.

Detailing each responsibility of the Accountable Manager, the author breaks them down to understandable and achievable elements where methods, systems and techniques can be applied to ensure the role holder is knowledgeable of accountabilities and is confident that they are not only compliant with the civil aviation regulations but also running an efficient and effective operation. This includes the defining of an Accountable Manager "tool kit" as well as possible software "dashboards" that focus the Accountable Manager on the important analytics, such as the information and data available, as well as making the maximum use of their expert post holder team.

This book will be of interest to leadership of all aviation- related companies, such as airlines, charter operators, private and executive operators, flying schools, aircraft and component maintenance facilities, aircraft manufacturers, engine manufacturers, component manufacturers, regulators, legal companies, leasing companies, banks and finance houses, departments of transport, etc; any relevant organisation regulated and licensed by civil aviation authority. It can also be used by students within a wide range of aviation courses at colleges, universities and training academies.

Mention the phrase "bottom line," and the immediate thought tends to focus on a company's financial performance. Think again! There's an equally important factor that carries tremendous impact on that final total: operational performance measures.
Implementation of a performance improvement program can significantly improve a company's bottom line. Operational Performance Measurement: Increasing Total Productivity shows the way-featuring a new integrated theory of performance measurement, with a never-before-published measurement model that's applicable to any business activity.
Practical procedures and guidelines directly identify the variables that should be measured; guidelines to develop measurement systems; and how to analyze, interpret, and use performance methods effectively. Numerous diagrams, tables and examples make the principles and procedures easy to understand and implement.
While this performance measurement approach is simplicity itself, be prepared for powerful results!
Managers can put the theory into action right away- giving them better control, improved performance, increased personal productivity-and an easier day at work!
Operations, finance, administration and quality managers alike will find there's so much to gain when they're Operational Performance Measurement: Increasing Total Productivity ... and a better bottom line is just the beginning!

Now in its ninth edition, Air Transportation: A Global Management Perspective by John Wensveen is a well-proven, accessible textbook that offers a comprehensive introduction to the theory and practice of air transport management. In addition to explaining the fundamentals, the book transports the reader to the leading edge of the discipline, using past and present trends to forecast future challenges and opportunities the industry may face, encouraging the reader to think deeply about the decisions a manager implements.

The word "Global" has been added to the subtitle for this edition, reflecting an increased emphasis on worldwide operations, including North America, Latin America/Caribbean, Europe, Asia-Pacific, the Middle East, and Africa. The ninth edition focuses on the "Age of Acceleration," addressing trends related to emerging technologies, such as autonomy, artificial intelligence, augmented reality, virtual reality, 3-D printing, data analytics, blockchain, cybersecurity, etc. New material includes extra information on airport management and operations, air carrier business models, aviation risk, safety and security, and how changing political landscapes impact the aviation industry. Enhanced content is supported by the addition of new chapters and online supplemental resources, including PowerPoint presentations, chapter quizzes, exam questions, and links to online resources.

This wide-ranging textbook is appropriate for nearly all aviation programs that feature business and management. Its student-friendly structure and style make it highly suitable for modular courses and distance-learning programs, or for self-directed study and continuing personal professional development.

Table of Contents

Part One: An Introduction to Air Transportation 1. The Airline Industry: Trends, Challenges, and Strategies 2. Aviation: An Overview 3. Historical Perspective 4. Air Transportation: Regulators and Associations 5. The General Aviation Industry Part Two: Structure and Economics of the Airlines 6. The Airline Industry 7. Economic Characteristics of the Airlines Part Three: Managerial Aspects of Airlines 8. Airline Management and Organization 9. Forecasting Methods 10. Airline Passenger Marketing 11. #Mastering the Art of Airline Social Media 12. Airline Pricing, Demand, and Output Determination 13. Air Cargo 14. Principles of Airline Scheduling 15. Fleet Planning: The Aircraft Selection Process 16. Airline Labor Relations 17. Airline Financing Part Four: The International Scene 18. International Aviation

This book provides a disciplined, systematic look at what is necessary to the planning and implementation of an effective Integrated Marketing Communications (IMC) programme.

Throughout, attention is paid to balancing theory with practical application, how to successfully implement theory for effective communication. Step-by-step, knowledge and understanding builds through the book, starting by laying a foundation to provide context, looking at the role of IMC in building brands and strengthening companies. The book then considers what goes into developing and executing effective messages, and how to ensure that they are consistent and consistently delivered, regardless of media. A detailed, practical overview of the strategic planning process is provided, illustrated by numerous examples and cases, along with ‘desktop’ tools and worksheets for developing and implementing an IMC plan.

The 4th edition of this classic textbook has been fully updated throughout, and includes:

Updated and expanded coverage of digital media, including issues relating to privacy and media strategy

New sections on setting campaign budgets, brand architecture, target audience action objectives, social marketing communication, and such practices as gamification and experiential marketing

Extended content on international advertising and shared cultural values

The introduction of a channels-based typology of marketing communication

Updated international examples and case studies throughout.

A comprehensive and accessible guide to the steps of planning and developing an effective IMC campaign, this book should be core reading for students studying Integrated Marketing Communications, Strategic Communications, Principles of Advertising, Media Planning and Brand Management.

Table of Contents

Part 1: Introduction to IMC

1. Overview of IMC

2. Brands and IMC

3. Companies and IMC

Part 2: Components of IMC

4. Advertising

5. Promotion

6. Media

7. Additional delivery options

Part 3: IMC messages

8. Message processing

9. Message development

10. Creative execution

Part 4: The IMC plan

11. Planning considerations

12. The IMC planning process

13. Finalizing and implementing the IMC plan

The business environment is a fundamental subject in any Business Studies degree course. This new, student-friendly book divides the subject into the internal and external environment and, where relevant, discusses the interface between the two.

It is written with the outward-looking student in mind and, as a result, encourages readers to reflect on what they have read and to consolidate their learning through regular self-testing exercises and discussion points. The text contains highly relevant and 'household name' case studies, ensuring that it is a highly topical and engaging book. Where organisational styles differ, the authors put forward the pros and cons of different points of view, ensuring that students have the information necessary to make up their own minds and develop management strategies of their own.

Table of Contents

Introduction The rise of management Strategy, mission and stakeholders Structure, size and growth Communication across the functions Leadership and motivation Organisational culture and change The external micro-environment The macro-environment: political influences The macro-environment: economic influences The macro-environment: socio-cultural influences The macro-environment: technological influences The macro-environment: legal influences The macro-environment: environmental influences The macro-environment: demographic influences

"In addition to providing an extensive analysis of strategies for changing performance and the factors that can impact coaching effectiveness, this book offers what may be a unique value: instead of promoting one approach as the best, Dr. Lennard guides readers through a highly customized process of developing our own individualized coaching model. As a result of the book's thought-provoking activities, I strengthened my own sense of personal authenticity and saw new ways to coach and collaborate fully with employees who may have very different perspectives." — Tita Theodora Beal, Learning & Development, Pfizer, Inc.

"This is a wise book. The essential take-away is simple and profound. Develop, refine, and apply your own (as in ownership) personalized coaching model. Much is provided; nothing is imposed. Readers are invited to reflect on unique and defining experiences, strengths, values, perspectives and style and to begin creating their own ‘work in progress.’ Coaching Models will be a compelling read for experienced coaches and new coach practitioners alike." — Bethene LeMahieu, Ed.D.; Professional Coach and Conversation Conservationist

Coaching Models: A Cultural Perspective encourages and assists students and practitioners of business coaching to develop and apply their own coaching models. The entire field of coaching will benefit from having coaches who use their models to continually improve their practice.

The first part of this book presents the model development process by looking at the relationship among culture, beliefs, and behavior in the coaching context. It explains the importance of identifying cultural factors that influence the way coaches approach coaching interactions, and their coaching models.

The second section provides coaches with information and strategies for developing personalized coaching models, applying them to specific contexts, and reflecting on their interactions to refine their core coaching practices.

The third part describes the evolution of the author’s own coaching model—the Performance Coaching Model—and illustrates how one coach incorporates unique perspectives and sets of skills, knowledge, and experience in her coaching practice.

Table of Contents

Preface Part 1: The Foundation 1. Introduction to Coaching Model Development 2. Theoretical Foundation: Learning Theory for Coaches 3. Theory-Based Guidelines Part 2: The Coaching Model 4. Coaching Model Functions and Characteristics 5. Identification and Selection of Coaching Model Components Part 3: The Performance Coaching Model Example 6. How the Performance Coaching Model Evolved 7. How the Performance Coaching Model is Applied. References. Index

In a rapidly changing world, with increasing competition in all sectors of transportation, railways are currently restructuring their planning, management, and technology. As commercial and pricing policies change and new methods of organization are introduced, a more entrepreneurial spirit is required. At the same time, new high-speed tracks are being constructed and old tracks are being renewed, magnetic levitation trains are in operation, hyperloop systems are being planned, high-comfort rolling stock vehicles are being introduced, logistics and combined transport are being developed. Awareness of environmental issues and the search for greater safety attribute a new role to the railways within the transportation system. Meanwhile, methods of analysis have evolved significantly, principally due to computer applications, the internet revolution, satellite technologies, and artificial intelligence, all of which offer new ways of thinking about and addressing old problems.

Railway Planning, Management, and Engineering aims to fulfill the need for a new scientific approach for railways. It is intended to be of use to railway planners, managers, economists, engineers, and students in engineering, transportation, economics, and management. The book is divided into three parts, which deal successively with planning, management, track, rolling stock, safety, and the environment.

Table of Contents

Preface

List of Abbreviations

1. Railways and Transport

2. High Speeds, Magnetic Levitation and Hyperloop

3. Policy and Legislation

4. Forecast of Rail Demand

5. Costs and Pricing

6. Planning and Management of Railways

7. The Track System

8. Mechanical Behavior of Track

9. Subgrade - Geotechnical and Hydrogeological Analysis

10. The Rail

11. Sleepers – Fastenings

12. Ballast

13. Transverse Effects – Derailment

14. Track Layout

15. Switches, Tracks in Stations, Marshaling Yards

16. Laying and Maintenance of Track

17. Slab Track

18. Train Dynamics

19. Rolling Stock

20. Diesel and Electric Traction, Hydrogen Trains

21. Signaling – Automations – Interoperability

22. Safety - Level Crossings

23. Enviromental Effects of Railways

List of References

Index

Design impacts every part of our lives. The design of products and services influences the way we go about our daily activities and it is hard to imagine any activity in our daily lives that is not dependent on design in some capacity. Clothing, mobile phones, computers, cars, tools and kitchenware all enable and hold in place everyday practices. Despite design’s omnipresence, the understanding of how design may facilitate desirable behaviours is still fragmented, with limited frameworks and examples of how design can effect change in professional and public contexts.

This text presents an overview of current approaches dedicated to understanding how design may be used intentionally to make changes to improve a range of problematic social and environmental issues. It offers a cross-disciplinary and cross-sectoral overview of different academic theories adopted and applied to design for behaviour change.

The aim of the volume is twofold: firstly, to provide an overview of existing design models that integrate theories of change from differing scientific backgrounds; secondly, to offer an overview of application of key design for behaviour change approaches as used across case studies in different sectors, such as design for health and wellbeing, sustainability, safety, design against crime and social design. Design for Behaviour Change will appeal to designers, design students and practitioners of behavioural change.

Table of Contents

Part I Design for Behaviour Change: its Background and Significance, Chapter 1 Introduction: Designing for Behavioural Change, Chapter 2 Design’s Intrinsic Relationship with Change and its Challenges for the 21st Century, Part II Models, Methods and Tools for Design for Behaviour Change, Chapter 3 Introducing Models, Methods and Tools for Design for Behaviour Change, Chapter 4 The Product Impact Tool: The Case of the Dutch Public Transport Chip Card, Chapter 5 Design Interventions for Sustainable Behaviour, Chapter 6 Design, Behaviour change, and the Design with Intent Toolkit, Chapter 7 Tweaking Interaction through Understanding the User, Chapter 8 Design for Healthy Behaviour, Chapter 9 Facilitating Behaviour Change through Mindful Design, Chapter 10 Practices-Oriented Design, Chapter 11 Futuring and Ontological Designing, Chapter 12 The Hidden Influence of Design, Chapter 13 Summary of Design for Behavioural Change Approaches, Part III Applying Design for Behaviour Change, Chapter 14 Design for Behaviour Change: Introducing Five Areas of Application and Related Case Studies, Chapter 15 Design for Behaviour Change and Sustainability, Chapter 16 Design for Behaviour Change for Health and Wellbeing, Chapter 17 Design for Behavioural Safety, Chapter 18 Is ‘Nudge’ as Good as ‘We Think’ in Designing against Crime?Contrasting Paternalistic and Fraternalistic Approaches to Design for Behaviour Change, Chapter 19 Design for Social Behaviour Change, Chapter 20 Reflecting on Current Applications of Design for Behaviour Change, Part IV The Current State and Future of Design for Behaviour Change, Chapter 21 Conclusion, Chapter 22 Future Prospects

This textbook provides an overview of the core concepts, theories and methods in strategic communication, using examples from research and experiences from practice.

Strategic Communication begins by explaining the fundamental concepts related to communication, organizations and strategy, and then explores the communication processes within leadership, reputation, crisis and change. The authors work to present a framework for the future, underpinned by the concept of Communicative Organizations. The content of this 2nd edition has been fully updated to incorporate the latest research and practice examples, including a new chapter on ‘The Future of Strategic Communication’. The new edition also features enhanced pedagogical features to aid learning, such as key takeaways, and new international case studies and examples throughout.

After reading the book the student or reader will be able to define and reflect upon strategic communication as an academic field and professional practice, describe relevant theories and apply these to communication problems. It is primarily aimed towards Undergraduate students studying Strategic Communication, Corporate Communications, Public Relations and Marketing, as well as reflective practitioners looking to gain a more thorough and applied introduction to the field.

Table of Contents

Preface

Introduction

Part I. Fundamentals

Chapter 1. What is communication?

Chapter 2. What is strategy?

Chapter 3. What is strategic communication?

Part II. Communication Processes and Organizations

Chapter 4. Strategic communication in Society and Market Places

Chapter 5. Organizational identity and culture

Chapter 6. Change and crisis communication

Chapter 7. Mediatization

Part III. Future Developments

Chapter 8. The Future of Strategic Communication – Communication Value and the Communicative Organization 

This book provides a comprehensive introduction to the economics of the business of maritime transport. It provides an economic explanation of four aspects of maritime transport, namely, the demand, the supply, the market and the strategy.

The book first explains why seaborne trade happens and what its development trends are; it then analyses the main features of shipping supply and how various shipping markets function; the book finally addresses the critical strategic issues of the shipping business. The full range of different types of shipping are covered throughout the chapters and cases. The book combines the basic principles of maritime transport with the modern shipping business and the latest technological developments, particularly in the area of digital disruption.

The ideas and explanations are supported and evidenced by practical examples and more than 160 tables and figures. The questions posed by the book are similar to those that would be asked by the students in their learning process or the professionals in the business environment, with the answers concentrating on the reasons for what has happened and will happen in the future rather than merely fact-telling or any specific forecast.

The book is most suited for students of shipping-related disciplines, and is also a valuable reference for maritime professionals.

Setting the PACE in Product Development describes how to effectively manage the key ingredients of successful product development: time, quality, talent and resources.

This revised edition of Product Development provides essential insight as to how to efficiently organize people, resources and processes to dramatically improve financial results, strategic positions, internal morale and customer satisfaction. The PACE techniques integrate vital company-wide functions, engaging the entire company and focusing its collective energy on strategically and financially important goals.

Table of Contents

*The battleground of the 1990s *PACE:An integrated process for product and cycle-time excellence *The phase review process and effective decision making *The core team approach to project organisation *Structured product development *Product Strategy and new product innovation *Technology management *Design techniques and automated development tools *Pipeline Management *Implementation *Stages in the evolution of the product development process *Implementing PACE:how to make it real and make it lasting.

This third edition of Contemporary Issues in Marketing and Consumer Behaviour has been revised and updated to reflect the fast-changing world we live in. The new state of the art chapter on digital marketing digs deeply into two new frontiers of marketing which have significant impact on contemporary social life: influencer marketing, and online gaming. Other new topics help us to understand how marketing can perpetuate local and global inequality through creating and sustaining hierarchies of knowledge and influencing norms of race, disability, gender and sexual orientation.

Topics new to this edition include:

Digital Markets and Marketing

Hierarchies of Knowledge in Marketing

Marketing Inequalities: Feminisms and intersectionalities

The Ethics and Politics of Consumption

New case studies include:

Emerging Economy Brands

The Fairtrade Brand

Disappearing Influencers

Decolonising the Media

Written by four experts in the field, this popular text successfully links marketing theory with practice, locating marketing ideas and applications within wider global, social and economic contexts. It provides a complete and thought-provoking overview for postgraduate, MBA and advanced undergraduate modules in marketing and consumer behaviour and a useful resource for dissertation study at both undergraduate and postgraduate levels.

Online resources include chapter-by-chapter PowerPoint slides.

Table of Contents

Chapter 1 Introduction: How Has Marketing Changed?

Chapter 2 Building Brand Cultures

Chapter 3 Digital Markets and Marketing

Chapter 4 Ethical Debates in Marketing Management

Chapter 5 The Ethics and Politics of Consumption

Chapter 6 Marketing Inequalities: Feminisms and Intersectionalities

Chapter 7 Psychoanalysis in Marketing

Chapter 8 Hierarchies of Knowledge in Marketing

Chapter 9 Marketing, Spaces and Places

Chapter 10 The Globalised Marketplace

Contents:
1. Dennis Tourish and Owen Hargie The Crisis of Management and the Role of Organisational Communication 2. Dennis Tourish and Owen Hargie The Communication Consequences of Downsizing Trust, Loyalty and Commitment 3. Phil Clampitt and M. Lee Williams Communicating about Organizational Uncertainty 4. Patrick Dawson Managing Change: Communication and Political Process 5. Paula O'Kane, Owen Hargie and Dennis Tourish Communication without Frontiers: The Impact of Technology upon Organisations 6. Ted Zorn and James Taylor Knowledge Management and/as Organizational Communication 7. Monica Rolfsen The Tyranny Of Trends? Towards an Alternative Perspective on Fads in Management 8. Charmine Hartel, Leigh Kibby and Michelle Pizer Intelligent Emotions Management 9. Harald Valås and Olav Sletta Blending Attitudes and Motivation: A Key Cocktail 10. Oluremi Ayoko, Charmine Hartel, Greg Fisher and Yuka Fujimoto Communication Competence In Cross-Cultural Business Interactions 11. Stanley Deetz and Devon Brown Conceptualising Involvement, Participation and Workplace Decision Processes: A Communication Theory Perspective 12. Dennis Tourish and Owen Hargie Motivating Critical Upward Communication: A Key Challenge for Management Decision-Making 13. Ashly Pinnington Organizational Culture: Liberation or Entrapment? 14. Matthew W. Seeger Organisational Communication Ethics: Directions for Critical Inquiry and Application 15. Owen Hargie and Dennis Tourish How are we Doing? Measuring and Monitoring Organisational Communication

Knowledge Management: Systems and Processes in the AI Era, Third Edition, is aimed at students and managers who seek detailed insights into contemporary knowledge management (KM). It explains the concepts, theories, and technologies that provide the foundation for knowledge management; the systems and structures that constitute KM solutions; and the processes for developing, deploying, and evaluating these KM solutions. This book serves as a complete introduction to the subject of knowledge management, incorporating technical and social aspects, as well as concepts, practical examples, traditional KM approaches, and emerging topics. This third edition has been revised and expanded to include more coverage of emergent trends such as cloud computing, online communities, crowdsourcing, and artificial intelligence. Aimed at advanced undergraduate, postgraduate, and MBA students who are seeking a comprehensive perspective on knowledge management, Knowledge Management is also complemented by online support for lecturers including suggested solutions to the many review questions and application exercises contained within the book.

Table of Contents

1 Introducing Knowledge Management

PART I Principles of Knowledge Management

2 The Nature of Knowledge

3 Knowledge Management Foundations: Infrastructure, Mechanisms, and Technologies

4 Knowledge Management Solutions: Processes and Systems

5 Organizational Impacts of Knowledge Management

PART II Knowledge Management Technologies and Systems

6 Knowledge Application Systems: Systems that Utilize Knowledge

7 Knowledge Capture Systems: Systems that Preserve and Formalize Knowledge

8 Knowledge Sharing Systems: Systems that Organize and Distribute Knowledge

9 Knowledge Discovery Systems: Systems that Create Knowledge

PART III Management of Knowledge Management

10 Factors Influencing Knowledge Management

11 Leadership and Assessment of Knowledge Management

PART IV Emergent Trends in Knowledge Management

12 Knowledge Management through Cloud Computing

13 Knowledge Management through Communities and Crowds

14 Knowledge Management through Artificial Intelligence and other Emergent Technologies

15 Knowledge Management during Global Crises

16 The Future of Knowledge Management

The ways in which we design, make, transport and then discard clothes has a huge social and environmental impact. This book covers responsible business practices and sustainability in the fashion industry from the raw fibre stage, through production, to the point of customer consumption. The concepts of responsibility and sustainability are fast becoming essential factors in business decisions and Supply Chain Management and Logistics in the Global Fashion Sector leads the reader through the multiple stages in the supply chain that can impact on business strategy.

A perfect resource for students studying fashion and for those working in the sector who wish to identify the latest thinking as they plan sustainability strategies, the book is divided into four clear sections. Part I of the book examines sustainability in the supply chain by identifying the three pillars of sustainability (social, economic and environmental) and considers how fashion brands are innovating in this area. Part II looks at fashion logistics and supply chain operations by assessing fibre, yarn and fabric considerations, logistical issues for both garment production, and service delivery, stock control, transportation, barriers and risks. Part III develops the logistics theme further by identifying recent trends and case studies that highlight agility and lean management structures, and the application of transparency enhancing radio frequency identification (RFID). This section further applies modelling and simulation techniques from the automotive and pharmaceutical industries to the fashion sector. Part IV considers how sustainability can be embedded into the multi-tiered fashion supply chain and its selling environment.

Table of Contents

Chapter 1: Sustainable supply chain management: Challenges from a fashion perspective

Dr. Rajkishore Nayak, Dr. Long TV Nguyen, Dr. Tarun Panwar, Dr. Majo George and Irfan Ulhaq

Chapter 2: Examining globalization, climate change and the fashion industry

Prof. Matthew Hibberd

Chapter 3: Sustainable approaches in fashion logistics: A step forward to sustainability

Dr. Karan Khurana

Chapter 4: Role of logistics service providers in sustainable fashion supply chain

Dr. Mohammadreza Akbari, Dr. Nghiep Ha and Dr. George Majo

Chapter 5: Sustainable fashion material procurement

Dr. Yamini Jhanji Dhir

Chapter 6: Sustainable approaches in warehousing and inventory management in fashion industry

Dr. Rajkishore Nayak, Irfan Ulhaq and Dr. Majo George

Chapter 7: Transportation and logistics for a sustainable fashion sector

Dr. Scott Douglas McDonald, Dr. Nguyen Manh Hung and Dr. Mohammadreza Akbari

Chapter 8: Standards, organizations and lean concept in managing sustainable fashion supply chain

Dr. Rajkishore Nayak, Dr. Long TV Nguyen, Dr. Tarun Panwar, Irfan Ulhaq and Dr. Majo George

Chapter 9: Reverse logistics in sustainable fashion supply chain

Prof. Manoj Kumar Paras and Dr. Rudrajeet Pal

Chapter 10: Risks involved in sustainable fashion supply chain

Dr. Amandeep Grover

Chapter 11: Case studies on sustainability for various fashion brands

Gizem Aras-Beger, Bayram Bilge Sağlam and Narin Bekki

Chapter 12: Fashion retail sustainability, practices for integrating sustainability in the apparel retail supply chain

Rita de Cássia Lopes Moro, Sônia Regina Paulino and Francisca Dantas Mendes

Entrepreneurship and innovation play a vital role in fostering sustainable development. Advances in technology and communications have both transformed the process of business and strengthened the role of entrepreneurship in developed and developing countries. This new edition of Entrepreneurship, Innovation, and Sustainable Growth provides the fundamental concepts and applications for faculty and students in this field, and also serves as a professional reference for practicing entrepreneurs and policymakers.

Each chapter provides a clear guide to the conceptual and practical elements that characterize entrepreneurship and the process of new venture formation, including functional strategies in key areas such as marketing, information technology, human resources management, and accounting and finance. Updated throughout to take account of recent developments in topics such as environmental impacts, diversity and inclusion, and COVID-19, the book is a comprehensive and holistic approach to the theory, policy, and practice of entrepreneurship and innovation. Keeping practicality as the book’s core aim, all chapters include a long case study to set the scene and then draw upon shorter cases from both developing and developed countries to reinforce key learning objectives and the real-world application of the book’s core concepts.

With new questions and exercises presented throughout in order to encourage discussion and problem-solving, quick summaries of the important concepts and definitions, and extensive support for lecturers and students, Entrepreneurship, Innovation, and Sustainable Growth, Second Edition, is ideal for students at undergraduate and postgraduate level.

Table of Contents

Introduction: Entrepreneurial discovery, creationary, and business model development; SECTION I The environment and entrepreneurship 1 Entrepreneurship and development in the era of globalization; 2 Culture, entrepreneurship, and development; 3 Technology, communications, and entrepreneurship; SECTION II Individual characteristics and training 4 Personality, experience, and training; 5 Creativity, innovation, and development; SECTION III The organization 6 Institutions, governance, and strategy; 7 Ethics and corporate social responsibility; SECTION IV Process 8 Sustainability as a strategy for business operation; 9 Marketing, technology, and entrepreneurship; 10 Financing opportunities and challenges; 11 Essentials of bookkeeping; 12 Cases

The second edition ofConsumer Behaviour and Analytics provides a consumer behaviour textbook for the new marketing reality. In a world of Big Data, machine learning and artificial intelligence, this key text reviews the issues, research and concepts essential for navigating this new terrain. It demonstrates how we can use data-driven insight and merge this with insight from extant research to inform knowledge-driven decision-making.

Adopting a practical and managerial lens, while also exploring the rich lineage of academic consumer research, this textbook approaches its subject from a refreshing and original standpoint. It contains numerous accessible examples, scenarios and exhibits, and condenses the disparate array of relevant work into a workable, coherent, synthesized and readable whole. Providing an effective tour of the concepts and ideas most relevant in the age of analytics-driven marketing (from data visualization to semiotics), the book concludes with an adaptive structure to inform managerial decision-making.

Consumer Behaviour and Analytics provides a unique distillation from a vast array of social and behavioural research merged with the knowledge potential of digital insight. It offers an effective and efficient summary for undergraduate, postgraduate or executive courses in consumer behaviour and marketing analytics, and also functions as a supplementary text for other marketing modules. Online resources include PowerPoint slides.

Table of Contents

List of figures

List of tables

Preface

Acknowledgements

Chapter 1 An introduction to consumer analytics

Chapter 2 Purchase insight and the anatomy of transactions

Chapter 3 Web and social activity

Chapter 4 Extant research, decision-making and exogenous cognition

Chapter 5 Elemental features of consumer choice: needs, economics, deliberation and impulse.

Chapter 6 Perceptual and communicative features of consumer choice

Chapter 7 Individual and social features of consumption

Chapter 8 Knowledge-driven marketing and the Modular Adaptive Dynamic Schematic

Index

The ability to build and also maintain a world class logistics and distribution network is an essential ingredient in the success of the world's leading businesses, but keeping pace with changes in your sector and in others is hard to do. With the Gower Handbook of Supply Chain Management you will need to look no further. Written by a team of leading consultants with contributions from leading academic experts, this book will help you to keep pace with the latest global developments in supply chain management and logistics, and plan for the future. This book has over thirty chapters with detailed accounts of key topics and the latest developments, from e-collaboration and CRM integration, to reverse logistics and strategic sourcing, and includes case studies from Asia, Europe and North America. It looks at all aspects of operational excellence in logistics and supply chain management. The Gower Handbook of Supply Chain Management will help managers to benchmark their operations against the best-of-breed supply chains across the world. It provides a unique single source of expert opinion and experience.

Table of Contents

Contents: Foreword, Gregory Owens; Introduction and frameworks, John L. Gattorna. Supply Chains in the Context of Customers and Strategy: The challenging new operating environment and size of the prize, John L. Gattorna; Formulating a supply chain vision, John L. Gattorna and Ming Tang; Developing an aligned supply chain operating strategy, Ming Tang and John L. Gattorna; Operating strategy: configuring segmented supply chains, Geoffrey Thomas and Ming Tang; Customer relationship management capabilities in a supply chain context, Stephen F. Dull, David N. Morris, Timothy Stephens and Mark T. Wolfe; The impact of pricing on supply chains, Greg Cudahy; Trading terms and customer account profitability, Cameron H. Hall; Contents. Operational Excellence: Supply chain network optimization modeling, Stephen N. Wagner, Jamie M. Bolton and Linda Nuthall; Supply chain diagnostics, Douglas W. Allvine and Trevor Gore; Manufacturing strategy for supply chains, Mark Reynolds; Six Sigma - improving the quality of business, Richard D. Schleusener and Andrew J. Berger; Distribution operations - design for excellence, David R. Olson; Integrated transportation management, Brooks A. Bentz; Forecasting and demand planning, Scott F. Githens; Inventory management, Geremy J. Heath and Alister Danks; Service parts management, Olaf Schatteman and Jonathan Wright; Supply chain financial performance measurement, David Walters; Supply chain performance measures and systems, Linda Nuthall; Reverse logistics, Olaf Schatteman. Supply Chain Integration and Collaboration: Creating agile supply chains, Martin Christopher; Supply chain structures to deliver value, Michael G. Mikurak and Jonathan D. Whitaker; Supply chain planning, Dennis Theis, Craig Millis, David Kennedy and Mark Pearson; Strategic sourcing and procurement, Jeffrey S. Russell and Neeraj Thukral; Securing immediate benefits from e-sourcing, Brett Campbell and Anthony Du Preez; Industry-level collaboration through ECR, Garry O'Sull

Business Process Management has helped thousands of leaders and BPM practitioners successfully implement BPM projects, enabling them to add impactful and measurable value to their organizations. The book covers all major frameworks, including LEAN and Six Sigma, and offers a unique emphasis on BPM’s interrelationship with organizational management, culture, and leadership. Its common-sense approach teaches how BPM must be well-integrated across an entire business if it is to be successful, augmented and aligned with other management disciplines.

This thoroughly revised and updated fifth edition includes:

• Discussion of the impact of the COVID-19 Pandemic on business operations, business transformation, remote working, and new processes.
• New and revised content on sustainable processes in BPM.
• Expanded material on process automation and new technologies, including AI.
• New and revised international case studies and practical examples.
• A streamlined layout, as well as new questions and thought-provoking comments to promote discussion and thinking.

Business Process Management is an accessible core text for advanced undergraduate and postgraduate students studying Business Process Management, Operations, Production, and Strategic Management, as well as an indispensable guide to any senior business executive or chief financial officer.

The work is complemented by online resources to support instructors and learning, including PowerPoint slides for each chapter.

Fashion Business and Digital Transformation provides a practical and holistic overview of the fashion industry and the key technologies impacting the fashion supply chain. It covers product design and development, production, sales and customer experiences in physical, online and virtual environments. The key technologies impacting the ecosystem are explored, including artificial intelligence, virtual reality, augmented reality, digital fashion design, NFTs, 3D textiles, and blockchain. Strategic concepts such as ‘retail-tainment’, ‘phygital’, gamification and e-commerce, are analysed, alongside the effect of these key strategies for both the retailer and the customer.

Theoretical foundations are supported by extensive use of examples, interviews and case studies drawn from a wide range of global fashion disrupters and cutting-edge brands. Engaging activities, exercises, and technical step-by-step guides are incorporated throughout, which will both consolidate how technology is driving change in the industry, but also equip the reader with the key skills and digital literacy capabilities required by future practitioners. Online resources include chapter-by-chapter PowerPoint slides, a test bank and links to further resources.

This examination of the digital transformation of the fashion industry will be essential reading for advanced undergraduate and postgraduate students of Fashion Management, Fashion Business and Fashion Technology.

Table of Contents

Part I: Strategic Digital Transformation in the Fashion Industry

Chapter 1.1 Introduction to Digital Transformation in the Fashion Industry

Chapter 1.2 Digital Transformation Strategies: Unlocking Change in Fashion

Part II: Digital Product Development, Manufacturing and Innovation in the Fashion Industry

Chapter 2.1 Material Digitalisation for Digital Product Creation

Chapter 2.2 The Shift to Digital in Fashion Product Development

Chapter 2.3 Process Innovation in Fashion Manufacturing

Chapter 2.4 Merchandising Innovation: Digitalising the supply chain and ethical sourcing

Part III: Fashion Retail and the Digital Customer Experience

Chapter 3.1: Marketing to the Hyper-Connected Consumer

Chapter 3.2: Retail Innovation: The Future of the Physical Store

Chapter 3.3: Retail Innovation 2: The Future of Online Selling

Part IV: Future Skills Development in the Digital Age

Chapter 4.1: Digital Skills in Fashion

Africa is the smallest of the ‘regional’ aviation markets but one that Boeing and others expect to expand over the medium term. Developments on the continent that require the creation of robust and efficient air transport include growth in tourism, the export of ‘exotics’, and the emergence of modern manufacturing and high-tech industries. Africa’s regional aviation markets generally lack good airports and air traffic control, viable airlines, and adequately skilled labour. Airline safety is also a major concern.

Written by a ‘Who’s Who’ of aviation specialists and policy makers, The Economics and Political Economy of African Air Transport fills an emerging void in the literature regarding Africa’s aviation markets. Its original papers focus explicitly on the economic and political dimensions of the subject, although with relevance to the strategic planning and management of airlines and their associated infrastructure. Topics discussed include external and internal market efficiencies, air service liberalization, the emergence of new carriers, safety and security, low cost airline and other business models, and airport economics.

Focusing on the broader issues surrounding the subject, this book will be of interest to both the aviation community and those with an interest in economic and social development.

Table of Contents

Preface

Authors

List of Tables

List of Figures

1. Introduction (Kenneth Button, Gianmaria Martini, Davide Scotti,)

2. The Development of African Air Transport (Berendien Lubbe and Svetlana Shornikova)

3. The African Airline Network (Davide Scotti, Gianmaria Martini, Stefano Leidi and Kenneth Button )

4. The Development of Air Service Agreements in Africa (David Warnock-Smith and Eric Tchouamou Njoya)

5. Persian Gulf and Turkish Airlines in Africa (Gordon Pirie)

6. The Emergence of Low Cost Airlines in Africa (Rui Nieva and Charles Schlumberger)

7. The Business Models of African Airlines (Stephan Heinz and John F. O’Connell)

8. Pan-African Strategic Alliance, Global Competition: A Case Study of Air Afrique (Joseph Amankwah-Amoah)

Index

In Understanding and Negotiating EPC Contracts, Volume 1, Howard M. Steinberg presents a practical and comprehensive guide to understanding virtually every aspect of engineering, procurement and construction (EPC) contracts for infrastructure projects.

The 25 chapters in Volume 1 are supplemented with real-life examples and court decisions, and offer tactical advice for anyone who must negotiate or understand EPC contracts in connection with the implementation, financing or operation of infrastructure projects.

Emphasizing current market practices and strategic options for risk sharing, the book contains a narrative explanation of the underpinning of all of the issues involved in EPC contracting. Exhaustive in scope, it clarifies the fundamental commercial principles and pitfalls of "turnkey" contracting for all types of capital investments ranging from electrical and thermal power generation (including combined heat and power, nuclear, wind, solar, natural gas and coal) to refining, to chemical processing to LNG liquefaction and re-gasification to high speed rail, bridging, tunneling and road building. Providing clear and thorough analyses of the issues and challenges, this volume will be of great value to all those involved in complex construction projects.

Table of Contents

Introduction Chapter One A Historical Perspective Chapter Two Choosing a Development Chapter Three The EPC Contractor’s Approach Chapter Four Beginning the Evaluation Process Chapter Five Full Scale Development Chapter Six Philosophy of the EPC Contract Chapter Seven Subcontractors Chapter Eight Site or Route Survey Chapter Nine The Work Chapter Ten The Sponsor’s Obligations Under the EPC Contract Chapter Eleven Monitoring the Progress of the Work Chapter Twelve Unforeseen Circumstances, Adjustments and Change Orders Chapter Thirteen The EPC Contractor’s Failure to Perform Chapter Fourteen The Owner’s Failure to Discharge Its Responsibilities Chapter Fifteen Unexpected Market Conditions Chapter Sixteen Testing and Completion of the Work Chapter Seventeen Liquidated Damages for Delay and Impaired Performance Chapter Eighteen The EPC Contractor’s Warranties of the Work Chapter Nineteen Security for the EPC Contractor’s Performance Chapter Twenty Limitations on Overall Liability and Contract Expiration Chapter Twenty One Payment for the Work Chapter Twenty Two Title and Other Legal Matters Chapter Twenty Three Indemnification and Insurance Chapter Twenty Four Dispute Resolution and Governing Law Chapter Twenty Five Interested Third Parties Afterword