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Books > Business & Economics > Business & management > Sales & marketing > Sales & marketing management

!Pasion Por Las Ventas! (Spanish, Hardcover): Alan L. Alford !Pasion Por Las Ventas! (Spanish, Hardcover)
Alan L. Alford
R760 Discovery Miles 7 600 Ships in 12 - 19 working days

Pasion Por Las Ventas

He disfrutado de un exito tremendo en los ultimos 22 anos consecutivos como agente de seguros y vendedor al de tal. Actualmente soy el vendedor numero uno para una de las companias en Fortune 500, una compania la cual emplea a mas de 24,000 personas. El verdadero arte de las ventas es algo lo cual realmente me apasiona, mi experiencia y determinacion me han llevado a alturas las cuales nunca pense alcanzar. Pero adivina que? Tambien tienes el mismo potencial.

En este libro aprenderas las siguientes habilidades: - Liderar un estilo de vida de exito en las ventas.- Lo que necesitas para ser un vendedor estrella para una de las companias en Fortune 500.- Como interactuar de forma efectiva con un cliente potencial.- El arte detras de un cierre.- Como administrar tu frustracion.- Como ser un ejemplo a seguir de persona positiva en las ventas.- Estrategias de motivacion.

Pasion Por Las Ventas es una inversion que se pagara a si misma continuamente. La meta final es que mejores por lo menos un solo nivel a comparacion con tu nivel actual de ventas. Si eres normal, seras bueno, si eres bueno, seras excelente, si eres excelente, seras una leyenda. Las mejores inversiones que puedes hacer en la vida son las que te ayudan a superarte. Despues de que adquieras Pasion Por Las Ventas tan solo necesitas hacer tres cosas: lee el libro con una mente abierta, aplica las lecciones que aprendes, luego sal y siente la Pasion Por Las Ventas

Brand Tuned - The new rules of branding, strategy and intellectual property (Paperback): Shireen Smith Brand Tuned - The new rules of branding, strategy and intellectual property (Paperback)
Shireen Smith
R606 R479 Discovery Miles 4 790 Save R127 (21%) Ships in 9 - 17 working days

A brand is more than a snazzy logo - but what else is there to consider when building a brand? Do you really need a brand for business success? And what has intellectual property got to do with anything? A strong, authentic brand is what makes your business stand out from the crowd - and what drives long term success. But the branding industry can be an overwhelming minefield, full of conflicting advice and multiple disciplines - so how do you navigate your way through the process? That's where Brand Tuned comes in. With the step-by-step TUNED methodology, you will: * define your brand to drive the business forward and help it stand out * know what brand promise will attract your ideal client * pick a name that will put you "front of mind" * ensure that the design elements you choose are distinctive and 'ownable' * train your team to live the brand. Drawing from evidence-based research, interviews with experts, and years of experience supporting businesses, Brand Tuned is the first branding guide written by an intellectual property lawyer who specialises in trademarks and brands. By incorporating the principles of intellectual property law right from the start of the process, branding expert Shireen Smith will show you how to create and build the brand that is right for you and your business - while avoiding the potential pitfalls. Shireen Smith is an intellectual property lawyer specialising in trademarks and brands, with years of experience in marketing small businesses. Her TUNED framework is designed to guide you to create a brand that attracts sales for the long term.

Digital Sport Marketing - Concepts, Cases and Conversations (Hardcover): Alan Seymour, Paul Blakey Digital Sport Marketing - Concepts, Cases and Conversations (Hardcover)
Alan Seymour, Paul Blakey
R5,685 Discovery Miles 56 850 Ships in 12 - 19 working days

Digital sport marketing is a new, dynamic and rapidly evolving area that is having a profound impact on contemporary sport business. This is the only textbook to introduce core principles and best practice in digital sports marketing, focusing on key issues, emerging topics and practical techniques. The book surveys the new international digital landscape in sport business and explains how to apply digital marketing across key areas from fan engagement and public relations to strategic communication and branding. Every chapter includes discussion of key concepts, an in-depth case study, and an in-depth conversation with a leading industry practitioner that demonstrates how digital marketing works in the real world. Full of useful features, this is an essential textbook for any sport marketing, sport management, sport business or sport development course.

Marketing Accountability for Marketing and Non-Marketing Outcomes (Hardcover): V. Kumar, David W. Stewart Marketing Accountability for Marketing and Non-Marketing Outcomes (Hardcover)
V. Kumar, David W. Stewart; Edited by (editors-in-chief) Naresh K. Malhotra
R2,919 Discovery Miles 29 190 Ships in 9 - 17 working days

This latest volume of Review of Marketing Research, Marketing Accountability for Marketing and Non-Marketing Outcomes is divided in three parts: (1) measures of firm performance, (2) measures of social interaction, and (3) measures related to broader societal outcomes such as sustainability and quality of life. Measures of firm performance covered include the marketing implications of financial accounting, customer feedback metrics, drivers of brand equity, brand failure, market orientation capabilities, and multichannel attributions. Measures of social interaction encompass environmental and social performance, social networks, and attitudinal word-of-mouth drivers. The final chapter is devoted to measures related to societal outcomes and focuses on attractiveness of inner city for society. Each chapter presents thought-provoking discussions and new insights which will be relevant to researchers, professionals and students of marketing, branding and consumer behaviour

Sustainable Value Creation (Paperback, 2nd edition): David Chandler Sustainable Value Creation (Paperback, 2nd edition)
David Chandler
R1,058 Discovery Miles 10 580 Ships in 12 - 19 working days

The goal of this book is to define Sustainable Value Creation in terms of a set of principles that differentiate it from existing definitions of CSR, and from related concepts such as sustainability and business ethics. To internalize these ten principles is to understand how the firm can respond to stakeholder needs to optimize value creation over the medium to long term. Ultimately, this second edition book aims to reform both business practice and business education. By building a theory that redefines CSR as central to the value creation process, the ten principles of Sustainable Value Creation redefine how firms approach each of their operational functions, but also how these subjects should be taught in universities worldwide. As such, this book will hopefully be of value to instructors as a complement to their teaching, students as a guide in their education, and managers as a framework to help them respond to the complex, dynamic context that they are expected to navigate every day. This book is a manifesto for success in today's complex, dynamic business environment. The book is designed as an easy-to-digest, critical introductory text to CSR. With supporting online teaching resources, it is aimed primarily at the MBA and Executive MBA market, and for CSR, sustainability, and business ethics courses taught by instructors skeptical of existing definitions and organizing principles of CSR, sustainability, or business ethics.

Leading Sustainably - The Path to Sustainable Business and How the SDGs Changed Everything (Hardcover): Trista Bridges, Donald... Leading Sustainably - The Path to Sustainable Business and How the SDGs Changed Everything (Hardcover)
Trista Bridges, Donald Eubank
R1,154 Discovery Miles 11 540 Ships in 12 - 19 working days

The business world is at an important crossroads. The age of the stakeholder is rapidly superseding that of the shareholder as climate change and political and societal shifts upend years of seeming prosperity. To move past this agitated age, business and society must learn to lead sustainably by putting purpose on equal footing with profit. The first step is understanding what's meant by sustainability and how it offers an opportunity for both business and society. Inspired by the launch of the 2030 United Nations Sustainable Development Goals (SDGs), the book captures the ideas of more than 100 change makers from around the world about how business is putting sustainability at the core of strategy to survive, thrive, and realign its interests with society's. Leading Sustainably looks at how sustainability has evolved in a business context, offering powerful insights, key facts, and guidance on building sustainability capability within companies, measuring and managing impact, sustainable finance's transformation, and other topics critical to aligning businesses' central activities with sustainable principles. The book introduces five vignettes profiling best-in-class companies that were sustainable from the start and international case studies on business sustainability efforts, spanning industries from hospitality to waste management, fashion, finance, and more. Finally, Bridges and Eubank provide frameworks and in-depth direction firms can leverage when accelerating their transition to more sustainable business models. The book is a perfect guide for mid-level to senior managers seeking to understand this fast-changing business environment, how to factor sustainability into their decision-making, and why the SDGs changed everything.

The Hero Trap - How to Win in a Post-Purpose Market by Putting People in Charge (Paperback): Thomas Kolster The Hero Trap - How to Win in a Post-Purpose Market by Putting People in Charge (Paperback)
Thomas Kolster
R1,143 Discovery Miles 11 430 Ships in 12 - 19 working days

Most companies today are firmly on the social and environmental issues 'bandwagon', like bees around a honey pot, from plastic in oceans through to diversity. As a result, people are increasingly distrustful of these efforts which they view as cheap marketing stunts meant to wow people into buying more. "Try to fly like a superman, and you will come down like a tin of soup." Market economists have long told us that we're driven only by money and status, but the inherent human truth that cuts across age, culture and gender uncovers a stronger force: we wish to be in charge of our own lives and our own happiness. Through extensive growth and affinity research, world-renowned purpose-pioneer, Thomas Kolster, uncovers a simple answer that is key to driving marketing growth in the 21st century: if you put people in control of the marketing mix, from products to promotion, they can grow and in turn grow your organisation. This book explains the meteoric rise of a company like AirBnB, how a 20-something Swede, Maria de la Croix, built a global coffee empire like Wheelys in just a few years, and how a group of friends hanging out in a bar in Melbourne created one of the largest global non-profits fighting for men's health, Movember - and how you can empower people to do the same. Today's power no longer rests in the hands of the privileged few, but in the talented many. It is time for you to unleash that power, in numbers. Drawing on top-line marketing case studies and in-depth interviews, Kolster demonstrates how people are truly motivated to act when they're in charge of their own life and happiness. 'Who can you help me become?' is the one essential question you need to be asking and acting on to chart a new course for your organisation, changing behaviours at scale and unlocking sustainable growth that benefits all.

Lawyers and the Proceeds of Crime - The Facilitation of Money Laundering and its Control (Hardcover): Katie Benson Lawyers and the Proceeds of Crime - The Facilitation of Money Laundering and its Control (Hardcover)
Katie Benson
R4,919 Discovery Miles 49 190 Ships in 12 - 19 working days

The role played by legal professionals in the laundering of criminal proceeds generated by others has become a priority concern for authorities at national and international levels. This ground-breaking book presents an in-depth empirical analysis of the nature of lawyers' involvement in the facilitation of money laundering and its control through criminal justice and regulatory mechanisms. It is based on qualitative research combining analysis of cases of lawyers convicted of money laundering offences with interviews with criminal justice practitioners, members of professional and regulatory bodies and practising solicitors, and analysis of relevant national and international legislative and regulatory frameworks. The book demonstrates the complex and diverse nature of lawyers' involvement in laundering activity, and shows that their actions and the decisions they take must be understood in relation to the specific situational contexts in which they occur. It provides significant new insights into the criminal justice and regulatory response to professional facilitation of money laundering in the UK, raising questions about the effectiveness and appropriateness of the response and the challenges involved. The book develops a framework for future research and analysis in this area, and proposes a range of potential strategies for controlling the facilitation of money laundering. Lawyers and the Proceeds of Crime is essential reading for those researching money laundering, white-collar crime or organised crime, and for practitioners and policy makers concerned with preventing the facilitation of money laundering.

How To Be Insightful - Unlocking the Superpower that drives Innovation (Paperback): Sam Knowles How To Be Insightful - Unlocking the Superpower that drives Innovation (Paperback)
Sam Knowles
R1,091 Discovery Miles 10 910 Ships in 12 - 19 working days

How do we advance? As individuals, families, and businesses? As societies, nations, and a species? In a world where it's said there is nothing new under the sun, we humans are remarkably resourceful at creating new things. The key to innovation is understanding, but not just by using facts, data, and casual observations. Progress demands the profound and useful understanding of a person or a thing, a situation or an issue. And profound and useful understanding that truly effects change is that most elusive of phenomena: insight. How To Be Insightful provides a novel and deeply practical framework that anyone can use to generate more powerful and impactful insights from the increasing volumes of data we all face every day, whatever we do. The framework - the STEP Prism of Insight - has been developed through decades of both practice and training, and the book includes many exercises designed to help strengthen and develop readers' insight muscles. The book explains the history, psychology, and neuroscience of insight and includes snapshots of insight from international experts in many different fields - psychology and neuroscience, music and acting, forensic science and market research.

Promoting Property - Insight, Experience and Best Practice (Hardcover): Penny Norton, Liz Male Promoting Property - Insight, Experience and Best Practice (Hardcover)
Penny Norton, Liz Male
R2,969 Discovery Miles 29 690 Ships in 12 - 19 working days

This book explores the wide-ranging elements of property PR in the UK, with a strong emphasis on communications theory, strategy and technique. The editors begin with an introduction to the property cycle and the role of property PR within it; consideration of the changes and challenges facing the industry; various structures of property communications; and the need for a strategic approach. Subsequent chapters provide perspectives and lessons from contributors in a variety of property sectors including commercial property, estate agency, social housing, property consultancy, proptech, retail and homebuilding. The book concludes with insight into future change, both for the property industry and for the communication function within it. This book is recommended reading for all property PR teams, for students studying for property, PR or marketing degrees, and for anyone working in the built environment sector who needs to consider PR and marketing as part of their role.

Video Marketing - Create Engaging Video Campaigns to Drive Brand Growth and Sales (Paperback, 2nd Revised edition): Jon Mowat Video Marketing - Create Engaging Video Campaigns to Drive Brand Growth and Sales (Paperback, 2nd Revised edition)
Jon Mowat
R954 R867 Discovery Miles 8 670 Save R87 (9%) Ships in 12 - 19 working days

In a 'video first' world, video is one of the most effective tools marketers can use to raise brand awareness, engage consumers, drive website traffic and increase sales. Video Marketing takes a step-by-step and in-depth look at planning and creating great video campaigns, as well as activating, testing and measuring their success. Featuring case studies from global household names such as adidas, Kleenex, and Red Bull, it explores which video types and platforms brands should use, using multi-video campaigns, live videos and webinars, as well as creating and editing video campaigns on a budget using DSLRs and smartphones. Updated with the latest developments, this second edition of Video Marketing contains new chapters on understanding your audience and buying media space on ad networks and social media, as well as further content on personal and personalized content and avoiding potential pitfalls such as frauds, fake views and updates. Accompanying online resources consist of video links for campaigns discussed in the book and a downloadable strategy planner for readers to complete and put into action.

Creating Public Trust - An Organisational Perspective (Paperback, New edition): Barbara Kozuch, Zbyslaw Dobrowolski Creating Public Trust - An Organisational Perspective (Paperback, New edition)
Barbara Kozuch, Zbyslaw Dobrowolski
R1,656 Discovery Miles 16 560 Ships in 12 - 19 working days

The aim of this book is to outline an organisational perspective in exploring public trust. A public management model, adopted for ongoing considerations, covers both changes in public organisations themselves, namely in their internal environment, as well as changes spurred by dynamic shifts in the external environment, such as the management system as a whole. The study attempts to demonstrate that efficient functioning of public organisations has a significant impact on shaping relationships based on trust within and between organisations. It also presents the concepts of corruption, fraud and trust. The research completed with regard to the organisational perspective of creating public trust is a contribution to the advancement of organisational theory.

Activity-Based Costing: Making It Work for Small a & Mid-Sized Companies 2e (Paperback, 2nd Ed): DT Hicks Activity-Based Costing: Making It Work for Small a & Mid-Sized Companies 2e (Paperback, 2nd Ed)
DT Hicks
R2,353 Discovery Miles 23 530 Ships in 12 - 19 working days

Practical, easy-to-follow ABC guidelines for small and mid-sized businesses

Incorporating activity-based costing (ABC) concepts into your business without relying on the usual complex ABC jargon can be a daunting task–even for the most experienced accountant. In Activity-Based Costing: Making It Work for Small and Mid-Sized Companies, professional accountant Douglas Hicks shows you how to sharpen your competitive edge while bringing you the "total package" of cost information–not just the computational elements. Using an approach developed while solving problems for small and mid-sized companies, Hicks has created a reader-friendly, comprehensive narrative covering every aspect of the ABC industry, including step-by-step instructions for building a cost accumulation and distribution model for any size business. With examples taken from Fortune 1000 companies, readers will find a wealth of information on ABC features, including:

  • The logic behind ABC and its cost flow-down steps
  • How to get the maximum benefits from ABC for your small or mid-sized business
  • Case studies on emerging cost flow-down structures
  • The most appropriate ways to change to multiple costing rates and bases
  • Using ABC to perform "what if" analyses
  • The danger of measuring costs using generally accepted accounting principles
  • Applying decision costing and long-term contracts to your business

If your company is looking to dramatically improve its current cost information systems, this book is a must-read. You can have that crucial competitive edge. Activity-Based Costing: Making It Work for Small and Mid-Sized Companies will show you how.

The Business Guide to Sustainability - Practical Strategies and Tools for Organizations (Paperback, 3rd edition): Darcy... The Business Guide to Sustainability - Practical Strategies and Tools for Organizations (Paperback, 3rd edition)
Darcy Hitchcock, Marsha Willard
R2,154 Discovery Miles 21 540 Ships in 12 - 19 working days

The Business Guide to Sustainability is a practical introduction to implementing a comprehensive sustainability strategy in any organization. Written by top business consultants, this useful book can be applied in both large and small enterprises. This edition shifts away from a discussion of CSR to focus more squarely on sustainability. It explores strategies for implementing sustainability in each of the functional areas of the corporation (accounting, HR, operations, etc.), while providing examples from a range of sectors, including manufacturing, services, and government. The book also includes the authors' S-CORE assessment tool to help organizations determine whether they are on the right track, identify new opportunities, and assign accountability and responsibility. Brimming with interesting stories and examples, and covering new developments such as the emergence of BRICs and the effects of the Great Recession, this book will interest managers, business owners, and students for whom sustainability is a priority.

Cost and EU Public Procurement Law - Life-Cycle Costing for Sustainability (Hardcover): Marta Andhov, Roberto Caranta, Anja... Cost and EU Public Procurement Law - Life-Cycle Costing for Sustainability (Hardcover)
Marta Andhov, Roberto Caranta, Anja Wiesbrock
R4,469 Discovery Miles 44 690 Ships in 12 - 19 working days

Public institutions, companies and governments in the EU and around the world are increasingly engaging in sustainable public procurement - a broad concept that must consider the three pillars of economic equality, social welfare and public health and environmental responsibility when designing public tenders and finalizing government contracts. This book contributes to the development of life-cycle criteria tools and methodologies for public procurement in the EU. It collects both sector-crossing contributions analysing the most relevant theoretical and legal aspects, including both EU law and contract theory, and sector-specific contributions relating to some of the most important sustainable goods and services markets. The book starts with a chapter that discusses the different approaches to including sustainability considerations in buying decisions by both private and public purchasers, and then goes on to examine the EU law on LCC and how it is implemented in different Member States. These chapters address the challenges in balancing economic and sustainability objectives under EU internal market law. One chapter develops the analysis with specific reference to public-private partnership. Another chapter elaborates how multi-stakeholders' cooperation is necessary to develop LCC, based on a case study of a lighting services procurement. Three sector-specific studies relating to social housing, textile and clothing and IT close the book. With contributors from a range of backgrounds including law, business, management, engineering and policy development, this interdisciplinary book provides the first comprehensive study on LCC within the framework of EU public procurement law.

Transcultural Marketing (Paperback): Marye Tharp Transcultural Marketing (Paperback)
Marye Tharp
R1,984 Discovery Miles 19 840 Ships in 12 - 19 working days

Because American consumers transmigrate between social identities in expressing their values and affiliations, marketers must apply transcultural marketing methods and offer a cultural values proposition to build long-term customer relationships. This unique book weaves these topics into profiles of 9 influential American subcultures currently shaping their members marketplace choices.

Neuromarketing - Exploring the Brain of the Consumer (Hardcover, Edition.): Leon Zurawicki Neuromarketing - Exploring the Brain of the Consumer (Hardcover, Edition.)
Leon Zurawicki
R4,108 Discovery Miles 41 080 Ships in 12 - 19 working days

Over the last 10 years advances in the new field of neuromarketing have yielded a host of findings which defy common stereotypes about consumer behavior. Reason and emotions do not necessarily appear as opposing forces. Rather, they complement one another. Hence, it reveals that consumers utilize mental accounting processes different from those assumed in marketers' logical inferences when it comes to time, problems with rating and choosing, and in post-purchase evaluation. People are often guided by illusions not only when they perceive the outside world but also when planning their actions - and consumer behavior is no exception. Strengthening the control over their own desires and the ability to navigate the maze of data are crucial skills consumers can gain to benefit themselves, marketers and the public. Understanding the mind of the consumer is the hardest task faced by business researchers. This book presents the first analytical perspective on the brain - and biometric studies which open a new frontier in market research.

Stop Whining! Start Selling! - Profit-Producing strategies for Explosive Sales Results (Hardcover): J. Blackman Stop Whining! Start Selling! - Profit-Producing strategies for Explosive Sales Results (Hardcover)
J. Blackman
R1,031 R819 Discovery Miles 8 190 Save R212 (21%) Ships in 12 - 19 working days

If you want real-world solutions to drive monstrous results, like a 25-50% increase or more in revenue and earnings, Stop Whining! Start Selling! is for you! As a business leader, salesperson, CEO, manager, executive, or entrepreneur, get ready to grow your business, enhance your profits, boost your earnings, and improve your life. Quickly, ethically, and dramatically! This book gives you an almost unfair competitive advantage. It's loaded with powerful insights and how-to success strategies on: * Ethics * Sales * Marketing * Negotiations * And more! Order your copy today!

Inbound Selling - How to Change the Way You Sell to Match How People Buy (Hardcover): B Signorelli Inbound Selling - How to Change the Way You Sell to Match How People Buy (Hardcover)
B Signorelli
R579 R536 Discovery Miles 5 360 Save R43 (7%) Ships in 12 - 19 working days

Change the way you think about sales to sell more, and sell better. Over the past decade, Inbound Marketing has changed the way companies earn buyers' trust and build their brands - through meaningful, helpful content. But with that change comes unprecedented access to information in a few quick keystrokes. Enter the age of the empowered buyer, one who no longer has to rely on a sales rep to research their challenges or learn more about how a company's offering might fit their needs. Now, with more than 60% of purchasing decisions made in the absence of a sales rep, the role of the rep itself has been called into question. With no end in sight to this trend, sales professionals and the managers who lead them must transform both the way they think about selling and how they go about executing their sales playbook. Expert author and HubSpot Sales Director, Brian Signorelli has viewed the sales paradigm shift from the inside--his unique insights perfectly describe the steps sales professionals must take to meet the needs of the empowered customer. In this book, readers will learn: How inbound sales grew out of inbound marketing concepts and practices A step-by-step approach for sales professionals to become inbound sellers What it really means to be a frontline sales manager who leads a team of inbound sellers The role executive leadership plays in affecting an inbound sales transformation For front-line seller, sales manager, executives, and other sales professionals, Inbound Selling is the complete resource to help your business thrive in the age of the empowered buyer.

Microsoft CRM for Dummies (Paperback): J. Scott Microsoft CRM for Dummies (Paperback)
J. Scott
R765 R630 Discovery Miles 6 300 Save R135 (18%) Ships in 12 - 19 working days

* The ideal introductory guide to Microsoft's much anticipated entry into the Customer Relationship Management (CRM) software marketplace
* Discusses the key features of Microsoft's CRM software, including tools to help businesses sell more effectively, manage all customer communications in one place, track and convert leads, make informed decisions faster, and provide consistent service
* Provides expert tips and tricks to make the software work more effectively
* Explains how to achieve increased customer satisfaction, customer loyalty, and more profitable customer relationships
* Author is considered one of a handful of global experts on CRM for small- and medium-sized businesses

Lean CX - How to Differentiate at Low Cost and Least Risk (Hardcover): Robert Dew, Bill Russell, Cyrus Allen, George Bej Lean CX - How to Differentiate at Low Cost and Least Risk (Hardcover)
Robert Dew, Bill Russell, Cyrus Allen, George Bej
R1,089 R923 Discovery Miles 9 230 Save R166 (15%) Ships in 10 - 15 working days

In recent years, many companies have realised customer experience (CX) is the new marketing battle ground. Substantial investments have been made to map customer journeys, identify pain points and improve CX to try and create cut-through. Using real world applications to introduce next generation design tools based on proven concepts from strategy, marketing, psychology and creative problem solving, Lean CX: How to Differentiate at Low Cost and Least Risk discusses how to use Lean Management approaches to innovate your customer experience. This practical book describes how the tools from Lean Management can be applied to the CX innovation problem. The authors draw on hundreds of CX design and strategic innovation projects across a range of industries, both B2B and B2C, from primary research through client work and secondary case studies available in the public domain. The examples include many different vertical industry sectors, including those involving hybrid business models. The cases included share what worked really well and where CX failed. The content goes beyond what actually happened to present an idea of what might be possible with the right design approach and committed resources. Presents the swarm algorithm which highlights what the next generation of successful organisations might become. Shows how to overcome the CX change risk and reduce the biggest waste in CX management. Includes numerous international case examples.

Strategic Brand Management in Higher Education (Hardcover): Bang Nguyen, Jane Hemsley-Brown, T. C. Melewar Strategic Brand Management in Higher Education (Hardcover)
Bang Nguyen, Jane Hemsley-Brown, T. C. Melewar
R4,476 Discovery Miles 44 760 Ships in 12 - 19 working days

University branding has increased substantially, due to demands on universities to enrol greater numbers of students, rising tuition fees, the proliferation of courses, the growing 'internationalization' of universities, financial pressures, and reliance on income from foreign students. As higher education continues to grow, increased competition places more pressure on institutions to market their programs. Technological, social, and economic changes have necessitated a customer-oriented marketing system and a focus on developing the university brand. This book is unique in providing a composite overview of strategy, planning, and measurement informed by ground-breaking research and the experiences of academics. It combines theoretical and methodological aspects of branding with the views of leading exponents of branding in different contexts and across a range of higher education institutions. Expert contributors from research and practice provide relevant and varying perspectives allowing readers to access information on international trends, theory, and practices about branding in higher education. Readers are exposed to the critical elements of strategic brand management, gain insights into the planning process of higher education branding, and gain a solid understanding of the emerging research area of branding concepts in higher education. Advanced students, and researchers will find this book a unique resource and it will also be of interest to brand practitioners in both education and public sector markets.

Inside Marketing - Practices, Ideologies, Devices (Hardcover, New): Detlev Zwick, Julien Cayla Inside Marketing - Practices, Ideologies, Devices (Hardcover, New)
Detlev Zwick, Julien Cayla
R3,456 Discovery Miles 34 560 Ships in 12 - 19 working days

The intensification of marketing activities in recent years has led the public to become much more aware of its role as consumers. Yet, the increased visibility of marketing materials and associated messages in everyday life is in contrast with the often little understood inner workings of the marketing profession itself, despite the widespread recognition of marketers as key agents in shaping the face of global capitalism. Inside Marketing offers a theoretically informed critical perspective on contemporary marketing practice and its growing cultural, economic, and political influence worldwide. This book brings together leading scholars and practitioners from the fields of business, history, economic sociology, and cultural anthropology, to analyse the inner workings and outer effects of marketing as a material social practice, an ideology, and a technique. Their work raises some important and timely questions. How has marketing transformed the pharmaceutical industry and what are the consequences for our lives? How does marketing influence the way we think of progress and modernity? How has marketing changed the way we think of childhood? And how does marketing appropriate the creativity of consumers for profit? This book offers scholars, policy-makers, and practitioners a theoretical and conceptual understanding of how marketing works as a cultural institution and as an ideology.

Kellogg on Integrated Marketing (Hardcover): D Iacobucci Kellogg on Integrated Marketing (Hardcover)
D Iacobucci
R1,203 R940 Discovery Miles 9 400 Save R263 (22%) Ships in 12 - 19 working days

This cutting-edge book–with contributions by the star faculty of the Kellogg School of Management and the Medill School of Journalism’s Integrated Marketing Communications department at Northwestern University–offers the latest thinking on the art and science of integrated marketing. A must for today’s marketing professional, Kellogg on Integrated Marketing addresses the daily activities of marketing managers and helps them enhance brand equity with new techniques and strategies from the experts. You’ll hear from:

• Eric G. Berggren • Stephen Burnett • Bobby J. Calder • Tom Collinger • Adam Duhachek • Lisa Fortini-Campbell • Nigel Hopkins • Dawn Iacobucci • Richard I. Kolsky • Maria Flores Letelier • Edward C. Malthouse • Francis J. Mulhern • Lisa A. Petrison • Andrew Razeghi • Don E. Schultz • Charles Spinosa • Paul Wang

Shopping Centers and Other Retail Properties - Investment, Development, Financing and Management (Hardcover): J.R. White Shopping Centers and Other Retail Properties - Investment, Development, Financing and Management (Hardcover)
J.R. White
R7,152 Discovery Miles 71 520 Ships in 10 - 15 working days

Shopping centers and other forms of retail properties continue to be among the soundest real estate investments in North America. But retail property is a highly specialized field of real estate development with a unique and complex set of legal, financial, development, management, and marketing variables about which investors and developers must possess a sound working knowledge. Now this book arms with you with that knowledge, and much more.

The most comprehensive, authoritative, up-to-date resource of its kind, Shopping Centers and Other Retail Properties covers every vital aspect of negotiating, buying, selling, developing, managing, and marketing shopping centers and other retail properties. Editors John R. White and Kevin D. Gray, of the leading real estate consulting firm Landauer Associates, and an all-star team of experts in the field of shopping center and retail property development, share everything they know about:

  • All important legal issues
  • Investment and feasibility analysis
  • Valuation requirements and performance measures
  • Planning, designing, and renovating retail properties
  • Developing and investing in local and community shopping centers, highway retail centers, and regionals and super regionals
  • Operating and managing retail centers
  • Mortgage financing and financing through public and private equity issues
  • Space marketing and lease terms
  • Macro and micro market analysis
  • And much more

Shopping Centers and Other Retail Properties is an indispensable working resource for both new and experienced retail property investors and developers as well as those who work with them, including attorneys, accountants, analysts, appraisers, planners, managers, brokers, and consultants.

"Timely insights into an industry undergoing tremendous change." —

For both newcomers and seasoned professionals in retail property investment, this book provides a wealth of vital information on every aspect of developing and managing shopping centers and retail properties. Written by an all-star team of specialists in the field, Shopping Centers and Other Retail Properties:

  • Provides expert guidance on financing, developing, operating, and managing shopping centers and other retail properties
  • Covers analysis of retail market demand, investment and feasibility analysis, appraisal, mortgage financing, financing by equity, new planning formats, and much more
  • Serves as an indispensable working resource for investors, developers, attorneys, accountants, analysts, appraisers, planners, managers, brokers, and consultants

"An authoritative work that will be immensely useful to anyone interested in retail real estate." —

"Retail developments have become the key investments now targeted in real estate. No two people have commanded more respect for expertise than this book's editors. There are many, many books attempting to guide readers in this field. In my experienced view, none compares to the excellence and usefulness of this text." —

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