Advances in technology and the change in customer profiles have changed advertising and sales as they have traditionally been conceived, forever. Marketers need to adapt their advertising and sales approaches in order to reach their rapidly changing market and keep up with their clients and customers. Advertising and sales promotion focuses on the main advertising media and sales approaches and the impact these have on the demands and pace of effective, persuasive communication in the current digital age.

Business Statistics using Excel offers an excellent and helpful introduction to business statistics for students who require a first course, providing all of the explanation, tools, and skills which are required in order to master the subject matter. Thorough, clear and accessible, the text guides students in a progressive, step-by-step manner through the theoretical concepts and techniques, and supports understanding by providing extensive examples from a South African context. The text assumes no prior knowledge of the subject, and includes refresher chapters on numerical skills and Microsoft Excel. This text is eminently suitable as a first course in statistics for students who are studying the subject as a module within any business-related programme of study.

Assessment is an important part of any psychologist's role and the outcome can have consequences, positive and negative, for the person being assessed. The principles and practice of psychological assessment is a guide to drawing up, administering and interpreting assessment procedures, and judging whether the techniques used are theoretically and procedurally sound. It also takes a special look at assessment from an organisational perspective, because although many of the technical and scientific issues with respect to psychological assessment are common to all areas of applied psychology, there are numerous issues and applications that are unique to the organisational context. The principles and practice of psychological assessment is more of a "how to" than a critical text, but includes some background information and in-depth theorising for more problematic issues. A glossary of terms and a unique cognitive map of psychological tests are provided. Changes in this third edition include a new chapter on the history of assessment in South Africa, and the dominant narrative in some quarters that industrial psychologists set out deliberately to ensure the failure of some segments of the workforce. The principles and practice of psychological assessment is aimed at third year and honours students of psychology and industrial psychology as well as practitioners.

Business Transactions Law, now in its ninth edition, addresses fundamental questions about business transactions: When is a transaction recognised as binding at law? If a transaction is binding, what is its legal effect? Are there any circumstances in which a party is excused from carrying out his side of a transaction? What legal redress does a party have if his opposite number fails without excuse to do what he has promised in terms of the transaction? Apart from this redress, are there any other legal means available to a party to ensure that he receives what he has been promised by the other party? Finally, what is the position if a party, due to financial difficulties, is unable to carry out or complete his side of the transaction? The objective, as with previous editions, is to meet the needs of students and others taking their first steps in the complex field of business transactions law. The aim is also to cover a significant part of the syllabus recommended by the South African Institute of Chartered Accountants. New legislation and case law are included in the ninth edition. The chapters on Interpretation and Credit Agreements have been re-written and other chapters have been revised wherever necessary to reflect legislative changes or developments in the case law. The ninth edition of Business Transactions Law has approximately 200 new case summaries in total.

Crime scene investigation is a practical book dealing with the management, investigation, and control and processing of crime scenes, or scenes of incident, as they are now called. The book explains the important principles of continuity of possession and the importance of preventing contamination of the scene and evidence. It also focuses on the roles of experts and aids who can help investigating officers to solve complex and varied crimes. The book pays particular attention to the administrative process involved in the handling of evidence. This includes: The responsibilities of the investigating officer who has to deal with the incident; The various ways in which a scene of incident can be documented; The handling of people who may be present at the scene; The proper identification, collection, packaging and dispatch of evidence. Two of the unique features of the book is the introduction and explanation of a new investigation principle, namely the Lochner principle, and a new search method, namely the Lochner/Zinn search method.

South Africa has one of the highest rates of extreme violence cases in the world, which has created a critical need for counsellors to be trained specifically in this area. In Trauma counselling: Principles and practice in South Africa today, a team of academics and practitioners have compiled a hands-on, yet theoretically grounded and evidence-based South African textbook on counselling victims of trauma. The first part of this publication focuses on the range of potentially traumatic events that commonly occur in South Africa. It clearly describes themes related to traumatic events and traumatic stress and introduces the basic principles of trauma counselling. This section also focuses on how traumatic stress may manifest in different client groups. The second part aims to familiarise students with a range of strategies suitable for trauma counselling, such as brief interventions, cognitive behaviour therapy, the narrative approach, strength-based interventions and integrated or alternative approaches. The final chapter is a personal one, in which the authors reflect on the lessons they have learnt from their own practice and the techniques they have developed to protect themselves from vicarious trauma.

This book comprehensively, yet succinctly, covers the use and administration of trusts in South Africa. It also serves as a useful reference to more detailed texts on the subject as well as to case law. Whilst the Trust Property Control Act 57 of 1988 sets out the minimum requirements when it comes to the formation and administration of trusts, other statutes (including the Income Tax Act, the Estate Duty Act, and the Alienation of Land Act) also have a direct bearing on how trusts are formed, administered, amended and terminated. Moreover, the common law has been a major factor in the development of trust law in South Africa. This book therefore not only deals with the legislation that is relevant to trusts, but it highlights and discusses the case law which has been an essential part of the development of the law of trusts.

This publication is a compilation of authoritative judgments and legislative provisions illustrating the basic principles of the law of damages. It is intended to provide students and practitioners with easy access to important authorities in the field of damages. The extracts from selected judgments have been arranged systematically and provided with summaries, marginal notes and cross-references. Since this casebook is intended to complement Law of Damages, the notes contain cross-references to the discussion and evaluation of the relevant principles in the latter work. There are also references to other academic comment as well as to case law.

Die kortverhale in hierdie bundel beeld op treffende en insiggewende wyse, en plek-plek met die gebruik van sprokies, die karakter Mia se grootwordervarings uit – in Kaapstad en op die familieplaas op Ladismith, van 12-jarige kind tot ’n jong moeder.

Dit beeld ook op fyn en sensitiewe wyse uit hoe Mia worstel met ’n erflas van alkoholisme en depressie. Daar is die komplekse verhoudings binne die familie: met haar ma, haar pa, en, soos sy ouer word, met mans. Die verhale beeld haar vrese uit, haar seksuele ontwaking en haar pogings om ’n sinvolle, gelukkige verhouding met iemand te hê. Dis aparte verhale, maar saam beeld dit Mia se lewe uit en word dit byna iets soos ’n Bildungsroman.

Onderliggend in die verhale is die helende krag wat “storie” en verbeelding in Mia en haar pa se lewe speel: dit is ook haar redding uit die erflas van depressie.

While many books focus on occupational health and safety in the international arena, few provide information pertinent to safety management in South Africa and in Africa as a whole. Safety Management in an Organisational Context aims to bridge this gap and to increase safety awareness at all levels of any organisation in Africa. The topics discussed in the book include safety in industry, functional safety, working in confined spaces, ergonomics and fire safety. The general provisions of the Occupational Health and Safety Act 85 of 1993 and its regulations are explained in detail as they relate to safety in the South African workplace today.

From 1 May 2011 company law in South Africa was dramatically altered: the 1973 Act which had governed companies for the life-times of most business people and lawyers in South Africa was replaced by the Companies Act of 2008, as amended in March 2011.

A new era of company law dawned, and with it a host of new concepts, rights, remedies, obligations, procedures and sanctions were introduced. These fundamentally affect the way that every business operates and the advice and practice of every lawyer, accountant or other professional adviser.

This title, the first to cover the new Act and the new regulations, provides the hand-holding, the insight, and the understanding that business and their advisers require in order not to be wrong-footed by the new regime.

Sociology has been developed for the South African sociology student. It combines recent, contemporary and relevant theory, debates, data and topics with illustrative case studies and practices.

This combination serves to make learning relevant and engaging for the South African students.

Alex Rogo is a harried plant manager working ever more desperately to try and improve performance. His factory is rapidly heading for disaster. So is his marriage. He has ninety days to save his plant - or it will be closed by corporate HQ, with hundreds of job losses. It takes a chance meeting with a colleague from student days - Jonah - to help him break out of conventional ways of thinking to see what needs to be done.

Described by Fortune as a 'guru to industry' and by Businessweek as a 'genius', Eliyahu M. Goldratt was an internationally recognized leader in the development of new business management concepts and systems. This 20th anniversary edition includes a series of detailed case study interviews by David Whitford, Editor at Large, Fortune Small Business, which explore how organizations around the world have been transformed by Eli Goldratt's ideas.

The story of Alex's fight to save his plant contains a serious message for all managers in industry and explains the ideas which underline the Theory of Constraints (TOC) developed by Eli Goldratt. Written in a fast-paced thriller style, The Goal is the gripping novel which is transforming management thinking throughout the Western world. It is a book to recommend to your friends in industry - even to your bosses - but not to your competitors!

Realigning Teacher Training in the 21st Century is the product of extensive research that was conducted by UNISA academics in five provinces in South Africa. In this project, 500 primary schools were targeted and the research aimed to find out how Annual National Assessments were affecting the performance of the learners. In addition, the study explored the curriculum and its challenges in schools. The findings clearly indicated that these schools face many challenges and that there is a need to realign teacher training in South Africa so that teaching and learning address the issues uncovered by the research. This book addresses ways that this realignment can happen. Each chapter focuses on a particular aspect or challenge, relating to the subjects that were targeted in the research project. The chapters offer a theoretical approach, where appropriate, and focus on practical changes that can be implemented.

Combining a rich blend of research, best practice and policy, Strategic Information Systems Management is the eagerly awaited new introduction to the interconnected world we live and work in.

A top-ranked team of global experts combine both industrial and scholarly perspectives, bringing a wealth of experience to make this the complete introduction for 21st century business.

This textbook is essential reading for all Information Systems modules with a strategic focus and for broader Strategic Management, Information Management and professional courses.

The notion of 'Quality' in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including lean-Six Sigma and the latest version of ISO 9001, offering an often confusing variety of ways to achieve business excellence. Quality guru John Oakland's famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quality by: Accelerating change Reducing cost Protecting reputation The popular, practical, jargon-free writing style, along with ten supporting case studies, effortlessly ties the model to its real-life applications, making it easy to understand how to apply what you've learned to your practices and achieve sustainable competitive advantage. Guiding readers through the language of TQM and OpEx and all their recent developments, including data analytics, this book sets out a clear way to manage change. This exciting update of a classic is all the busy student or professional will need to begin understanding how to manage Quality and achieve Operational Excellence.

Chemistry, Seventh Edition provides the necessary practice, support, concept mastery and individualized instruction that ensure success in the General Chemistry course.

The unique "chemical tools" approach employed in this book provides a way of thinking that helps readers develop the ability to analyze and solve both mathematical and conceptual problems.

New to This Edition:

• Completely revised end-of-chapter problem sections
• Chapter Openers include more real-world relevance/connections
• New Chapter 0 provides optional “refresher” information for students about the history of chemistry: coverage of the elements, atomic structure, and theory.
• New Analyzing & Solving Multi-Concept problems and examples have been added throughout the text. These problem and examples are also now briefer and more concise.
• New Learning Objectives have been added to provide an outline at the beginning of each chapter.
• New End-of-Chapter Summaries review key chapter concepts, also organized by Learning Objectives.

The Wiley Advantage

• WileyPLUS is a research-based online environment for effective teaching and learning. WileyPLUS is packed with interactive study tools and resources–including the complete online textbook–to give your students more value for their money.
• WileyPLUS is now equipped with an adaptive learning module called ORION. Based on cognitive science, WileyPLUS with ORION, provides students with a personal, adaptive learning experience so they can build their proficiency on topics and use their study time most effectively. WileyPLUS with ORION helps students learn by learning about them.
• Analyzing and Solving Multi-Concept Problems
• Four-step problem solving framework: “Analysis”, “Solution”, “Assembling the Tools”, and “Is the Answer Reasonable?”
• Tools for Problem Solving – basic skills are presented as tools (marked by icons) that can be combined in a variety of ways to solve complex problems
• End of chapter problems feature more visuals/molecular structures and provide a wide range of difficulty.

The modern classic from double Booker Prize winner J.M. Coetzee - soon to be a major film starring Mark Rylance, Robert Pattinson and Johnny Depp For decades the Magistrate has run the affairs of a tiny frontier settlement, ignoring the impending war between the barbarians and the Empire, whose servant he is. But when the interrogation experts arrive, he is jolted into sympathy with the victims and into a quixotic act of rebellion which lands him in prison, branded as an enemy of the state. Waiting for the Barbarians is an allegory of oppressor and oppressed. Not just a man living through a crisis of conscience in an obscure place in remote times, the Magistrate is an analogue of all men living in complicity with regimes that ignore justice and decency.

The business environment can change at any given time and organisations need to be ready to respond if they want to survive. Strategic management is an important and ongoing process of formulating and implementing strategies that help an organisation position itself optimally and so maintain a competitive advantage that results in profit. It creates harmony between any organisation, big or small, and its environment. The strategic management process: a South African perspective explains strategy in such a way that every reader will understand not only how vital the strategic management process is to any organisation but also exactly what it entails. The strategic management process: a South African perspective follows an understandable and practical approach, making use of numerous figures and "strategy in action" case studies to support the theory. The strategic management process: a South African perspective is aimed at students in strategic management as well as at organisations, from corporate and public companies with management training programmes to small business ventures that are trying to gain a competitive advantage in a cut-throat environment. Kobus Lazenby was an associate professor in the Department of Business Management at the University of the Free State, specialising in strategic management and project management. He has been retired since April 2017. The other contributors lecture in strategic management at various South African universities.

"Business Model Generation" is a handbook for visionaries, game changers, and challengers striving to defy outmoded business models and design tomorrow's enterprises. If your organization needs to adapt to harsh new realities, but you don't yet have a strategy that will get you out in front of your competitors, you need "Business Model Generation."

Co-created by 470 "Business Model Canvas" practitioners from 45 countries, the book features a beautiful, highly visual, 4-color design that takes powerful strategic ideas and tools, and makes them easy to implement in your organization. It explains the most common Business Model patterns, based on concepts from leading business thinkers, and helps you reinterpret them for your own context. You will learn how to systematically understand, design, and implement a game-changing business model--or analyze and renovate an old one. Along the way, you'll understand at a much deeper level your customers, distribution channels, partners, revenue streams, costs, and your core value proposition.

"Business Model Generation" features practical innovation techniques used today by leading consultants and companies worldwide, including 3M, Ericsson, Capgemini, Deloitte, and others. Designed for doers, it is for those ready to abandon outmoded thinking and embrace new models of value creation: for executives, consultants, entrepreneurs, and leaders of all organizations. If you're ready to change the rules, you belong to "the business model generation "

The second edition of Media ethics in the South African context explores the dynamic and potentially explosive field of media ethics from a South African perspective. Grounded in ethical theory, the public philosophies of communication and media performance norms, this text provides guidelines for the individual's ethical decision making; for both media practitioners and media groups. Cutting edge analysis of the South African normative context under the previous and present political dispensations makes this book essential reading for media policy formulators and students alike. Changes in the normative context are presenting the South African news media in particular, with new challenges.

Learn to blend theory with practice in group work with Marianne, Gerald, and Cindy Corey's GROUPS: PROCESS AND PRACTICE. Focusing on the "what is" and the "how to" of group counseling, the authors use up-to-date examples, guidelines, insights, and an enhanced diversity perspective to show you how group leaders can apply the key concepts of the group process to a variety of groups. You'll receive practical guidance on working with groups of children, adolescents, and adults in both school settings and community settings. Many new activities encourage active learning, enabling you to see clinical applications come to life in the content that is covered. Also available: the MindTap online learning experience, which includes videos of group counseling sessions that further help to prepare you for professional practice.

When it was first produced in 1959, A Raisin in the Sun was awarded the New York Drama Critics Circle Award for that season and hailed as a watershed in American drama. A pioneering work by an African-American playwright, the play was a radically new representation of black life. "A play that changed American theater forever."--The New York Times.

This fully updated edition of Developmental Neuropsychology: A Clinical Approach addresses key issues in child neuropsychology with a unique emphasis on evidence-informed clinical practice rather than research issues. Although research findings are presented, they are described with emphasis on what is relevant for assessment, treatment and management of paediatric conditions. The authors focus on a number of areas. First, the text examines the natural history of childhood central nervous system (CNS) insult, highlighting studies where children have been followed over time to determine the impact of injury on ongoing development. Second, processes of normal and abnormal cerebral and cognitive development are outlined and the concepts of brain plasticity and the impact of early CNS insult discussed. Third, using a number of common childhood CNS disorders as examples, the authors develop a model which describes the complex interaction among biological, psychosocial and cognitive factors in the brain-injured child. Finally, principles of evidence-based assessment, diagnosis and intervention are discussed. The text will be of use on advanced undergraduate courses in developmental neuropsychology, postgraduate clinical training programmes and for professionals working with children in clinical psychology, clinical neuropsychology and educational and rehabilitation contexts. The text is also an important reference for those working in paediatric research.

Media and Society explores the relationship between the media, their institutions and the world we live in, examining how they are connected and how society and the media affect each other.

The book analyses representations of the world found in films, television, advertisements, news and online to understand the impact of the media in the contemporary world. The sixth edition explores several themes throughout the text, including the contradictory nature of the media and the psychological concerns of the media, to provide clear explanations of complex theories and ideas.