Imagine that every hotel guest you serve walked out the door and
told just five people how amazing their experience was... To get it
right, it's going to take so much more than good customer service.
It'll be the 'little things' that count, those WOW Moments that
create an experience for the guest they haven't had anywhere else
and are left feeling compelled to share with their nearest and
dearest. Give Your Guest A WOW presents 21 WOW Moments to help your
hotel achieve the 'FOUR MORES' MORE repeat and referral bookings
(coming to you direct). MORE positive reviews on Trip Advisor. MORE
spend during the guests' stay. MORE remarkable experience that is
shared time and time again. Adam Hamadache will help you to add a
WOW Moment to every stage of your guest's experience, ensuring that
you and your guests sleep a little easier. Adam Hamadache is the
founder of hotel training company The Wow Guest Group and PMPM
Hotel Marketing. Since 2008 Adam has held contracts with over 600
hotels including the likes of Marriott, Best Western & Hilton.
A regular speaker at hotel industry events including The Hotel
Summit, The Hospitality Exchange, as well as regular columnist of
Hotel Owner Magazine, Adam shares his experience of wowing guests
to create and leverage word of mouth marketing that drives more
repeat and referral bookings, coming through directly to the hotel.
"This book gives a real insight into elevating the guest experience
to new levels ... will be of real benefit to those in the hotel
industry " - Janice Gault, CEO, Northern Ireland Hotel Federation
General
Is the information for this product incomplete, wrong or inappropriate?
Let us know about it.
Does this product have an incorrect or missing image?
Send us a new image.
Is this product missing categories?
Add more categories.
Review This Product
No reviews yet - be the first to create one!
Welcome to Loot.co.za!
Sign in / Register |Wishlists & Gift Vouchers |Help | Advanced search
