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Management And Leadership Innovations (Hardcover)
Loot Price: R3,452
Discovery Miles 34 520
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Management And Leadership Innovations (Hardcover)
Series: Advances in Librarianship
Expected to ship within 9 - 15 working days
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Management and Leadership Innovations, vol. 38 of Advances in
Librarianship presents techniques, cases and theoretical papers on
how libraries and other non-profit organizations can achieve
sustainability through application of the UN's Agenda 21, how to
interview candidates through non-traditional and interactive
processes to assess 'soft skills' needed to join a team, how a
model was developed to ensure successful school libraries, and how
academic libraries can provide leadership in sustaining and
preserving their surrounding communities' history and culture. It
also offers chapters on the utility of gossip in management, how to
provide mindful leadership within an organization, and how to
identify and manage levels of stress and burnout. The volume
presents a case study of how a library altered the skill sets of
subject librarians to function in teams using a matrix approach in
order to better serve clients. Another innovation is represented by
a chapter on staff development and service through participation in
a community of practice. Also included is a chapter on service
design a relatively new concept of service design which is critical
in improving user/customer satisfaction and patronage.
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