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Employee Management and Customer Service in the Retail Industry (Paperback) Loot Price: R4,766
Discovery Miles 47 660
Repayment Terms: R447 pm x 12*
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Employee Management and Customer Service in the Retail Industry (Paperback): C Heil

Employee Management and Customer Service in the Retail Industry (Paperback)

C Heil

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Loot Price R4,766 Discovery Miles 47 660 | Repayment Terms: R447 pm x 12*

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Employee Management and Customer Service in the Retail Industry, by Gary Heil and Chris Thomas, attempts to combine the psychology of dealing with employees and customers with the practical realities of managing a retail business. Organized into ten chapters, this book loosely follows a retail manager's natural progression from interviewing prospective employees, to hiring the right ones, paying them fairly, and keeping them happy on the job.

General

Imprint: John Wiley & Sons
Country of origin: United States
Release date: August 2005
First published: 2006
Authors: C Heil
Dimensions: 233 x 192 x 11mm (L x W x T)
Format: Paperback
Pages: 208
ISBN-13: 978-0-471-72324-0
Categories: Books > Business & Economics > Business & management > Management of specific areas > Personnel & human resources management
Books > Business & Economics > Business & management > Sales & marketing > Customer services
Books > Business & Economics > Industry & industrial studies > Distributive industries > Retail sector
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LSN: 0-471-72324-X
Barcode: 9780471723240

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