In an important sense contemporary economies are predominantly
service economies. Critical social analysis, which has historically
developed in relation to manufacturing settings, is beginning to
address this central importance of service work. For instance,
authors such as George Ritzer and Alan Bryman have developed a
general approach to societies through root metaphors based in
service settings (McDonaldization and Disneyization respectively).
Other authors have applied particular traditions of critical social
theory to the specificities of service work. This is an area of
considerable and burgeoning intellectual energy and interest. At
present, however, there is no one volume which brings together
these different critical perspectives on services work. There is no
volume which brings together these different critical perspectives
and which reflects on their collective contribution, their
compatibilities and their differences.
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