Joint fact-finding is a cooperative venture and communication
among the participants is critical to success. Analysts have begun
to recognize this and have started to adjust their craft to reflect
the communicative character of their work. Non-analysts usually
judge experts' opinions by their value, effectiveness, and
legitimacy rather than soundness of the conclusions. Accordingly,
experts must recognize the importance of these non-scientific
criteria, and learn to communicate better with their non-expert
colleagues. Practically, this means explaining the rationale and
implications behind their findings in an easily digestible way.
Andrews uses real cases to illustrate his argument that analysts
should marry process to analysis, spread information, reason
inductively, broaden their analytic scope, put analytic results
into lay terms, and constantly seek out feedback on their work.
Technical specialists who perform analysis in public settings
can turn to Andrews's book for ideas about how to do their jobs
more effectively. Scholars interested in the connection between
expertise and the process of social learning will find his case
study approach useful. Beginning with an analysis of the
motivations and concepts at work in the process of joint fact
finding, Andrews assesses the challenges analysts face from those
who hire them and from their non-expert colleagues. He then
illustrates his remarks with case studies of projects that have
failed and succeeded. The book concludes by summing up the mistakes
learned and elements that make for successful joint fact
finding.
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