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The Million Dollar Greeting - Today’s Best Practices for Profit, Customer Retention, and a Happy Workplace (Paperback)
Loot Price: R352
Discovery Miles 3 520
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The Million Dollar Greeting - Today’s Best Practices for Profit, Customer Retention, and a Happy Workplace (Paperback)
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Loot Price R352
Discovery Miles 3 520
Expected to ship within 12 - 17 working days
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Interviews with innovative business leaders and compelling case
studies reveal today's best practices for customer and employee
loyalty, high profits and sustainability, and a fulfilling work
culture in businesses of all sizes. Dan Sachs guides
established and emerging businesses as they strengthen employee
morale, customer retention, and profits. In The Million
Dollar Greeting, he interviews cutting-edge leaders from
large and small companies that are consistently profitable with
their success directly tied to exceptional customer satisfaction
and employees who rank their company among the top places to
work. The original words of the business owners, including
their practices, are shared and analyzed by Sachs and instructional
takeaways are written for the business world as it exists today and
with consideration for expected changes over the coming years.
Topics covered include answering the question of what modern-day
customer service is and why it matters in the digital age; what
interpersonal practices lead to brand loyalty, high financial
rewards, and the retention of top employees; how to create a
dynamic work culture and the best ways to support employees of
different age groups; and what practices will grow increasingly
critical for businesses to implement over the coming years.Â
Among the business leaders interviewed in the book and companies
given as case examples are: Rob Siefker of Zappos Mark Hoplamazian
of Hyatt Hotels Ari Weinzweig of Zingerman’s Delicatessen Steve
Hindy of Brooklyn Brewery Mike McDerment of FreshBooks Richard
Coraine of Union Square Hospitality Group Paul Speigelman of
BerylHealth Jerrod Melman of Lettuce Entertain You Enterprises Nick
Sarillo of Nick’s Pizza & Pub For all entrepreneurs,
managers, and employees eager to see their company thrive, this
insightful volume reveals how to make your business stand out from
competitive companies, how to be effective in your position, and
how to make sure fulfillment and success define your business in
today’s competitive climate and for years to come. Â
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