As the size and complexity of a company change in the course of
its evolution it experiences predictable stages of growth. During
these stages, a company discovers that what worked in the past no
longer works. At such times, managers have to juggle the three
variables of organizational evolution--the firM's purpose, its
business and management processes, and its human resource
issues--and keep them in balance as they reinvent new ways of
structuring the firm. Typically, tension develops as one variable
is stressed at the expense of the others. Managers need to know how
to delegate decision making without abdicating overall control of
the organization. The model developed here derives from the
authors' understanding of how successful firms have managed these
tensions.
Fletcher and Taplin deal with teamwork, leadership, and the
nature of dynamic change while successfully avoiding the cliches to
which many experts in those areas are prone. They discuss teamwork
in the context of wider performance and process issues. They
address leadership not by talking about personality traits but by
examining the tensions within authority structures as senior
managers attempt to reconcile organizational logics (history and
past practices that have sustained the firm) and their own
definition of the challenges that face the firm. The authors argue
that such contradictions follow a predictable pattern. Managers can
either ignore the underlying instability or confront it in ways
that will ease the transition and sustain the organization's
dynamic growth.
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