New Perspectives in Hospitality Management is a unique collection
of articles that represent the highest level of scholarship in
hospitality research. The articles identify themes that have
established themselves as key trends among academics. These
include:- Human resource management challenges - new research on
labour turnover in luxury hotels and how classic hospitality
paradigms have developed - Hospitality marketing - how the tourism
distribution channel has been transformed, perceptions on guests'
perceptions of customer loyalty and transforming customer
satisfaction into 'customer delight' - Experiences and behaviours -
understanding quality aspects of restaurant image, hedonic and
utilitarian values and how they influence restaurant image, and a
customer-based approach to hotel experience and brand equity. The
collection provides exemplary analysis of recent research trends
concerning marketing and HRM research topics and methodology, while
also looking to the future in terms of how information and
communication technologies will shape the development of the
hospitality sector. It will enable readers to access the most
important 'thinkers' active in this arena today.
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