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The Psychology of Customer Care - A Revolutionary Approach (Paperback, 1st ed. 1992) Loot Price: R4,573
Discovery Miles 45 730
Repayment Terms: R429 pm x 12*
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The Psychology of Customer Care - A Revolutionary Approach (Paperback, 1st ed. 1992): J. Lynch

The Psychology of Customer Care - A Revolutionary Approach (Paperback, 1st ed. 1992)

J. Lynch

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Loot Price R4,573 Discovery Miles 45 730 | Repayment Terms: R429 pm x 12*

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This book breaks new ground on customer care. Drawing on the author's international experience and research, it provides new insights into helping customers make the best use of their time when dealing with YOUR organisation. Guidance is given on 'time shaping' for optimum customer satisfaction. Critical time care factors for industries as diverse as banks, airlines, hotels, supermarkets, are defined together with many tips on how to steal a march on competitors by this revolutionary and practical approach to customer care.

General

Imprint: Palgrave Macmillan
Country of origin: United Kingdom
Release date: 1992
First published: 1992
Authors: J. Lynch
Dimensions: 216 x 140 x 16mm (L x W x T)
Format: Paperback
Pages: 274
Edition: 1st ed. 1992
ISBN-13: 978-1-349-39043-4
Categories: Books > Social sciences > Psychology > Occupational & industrial psychology
Books > Business & Economics > Business & management > Management & management techniques > General
Books > Business & Economics > Business & management > Sales & marketing > Public relations
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LSN: 1-349-39043-7
Barcode: 9781349390434

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