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Books > Business & Economics > Industry & industrial studies > Media, information & communication industries > Information technology industries
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Service in the AI Era - Science, Logic, and Architecture Perspectives (Paperback)
Loot Price: R569
Discovery Miles 5 690
You Save: R68
(11%)
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Service in the AI Era - Science, Logic, and Architecture Perspectives (Paperback)
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List price R637
Loot Price R569
Discovery Miles 5 690
You Save R68 (11%)
Expected to ship within 10 - 15 working days
|
Are you prepared for the coming AI era? AI advances will profoundly
change your daily service interactions, so this book provides
readers with a necessary understanding of service, the application
of resources (e.g., knowledge) for the benefit of another. In just
minutes, you can learn about today's use of early-stage AI for
automation and augmentation, and essential elements of service
science, service-dominant (S-D) logic, and Service Dominant
Architecture (SDA). Ultimately improved service for all is possible
with human-level AI and digital twins - but requires investing
wisely in better models: Better models of the world both complex
natural and social systems (science), better mental-models in
people to improve interactions (logic), better cultural and
structural models of organizations to improve change
(architecture), and better trusted and responsible AI models. The
service innovation community studies and builds better models to
improve interactions and change in business and society. The book
challenges all responsible actors - individuals, businesses,
universities, and governments - to invest systematically and wisely
to upskill with AI (the X+AI vision). The service innovation
community is a growing transdiscipline harnessing all disciplines
to become better T-shaped professionals. Extensive end notes,
bibliography, and index are provided.
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