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Books > Business & Economics > Business & management > Sales & marketing > Customer services
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Creating a Culture of Diversity and Inclusiveness in India Inc. - Practitioners Speak (Hardcover, 1st ed. 2021)
Loot Price: R4,322
Discovery Miles 43 220
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Creating a Culture of Diversity and Inclusiveness in India Inc. - Practitioners Speak (Hardcover, 1st ed. 2021)
Series: Responsible Leadership and Sustainable Management
Expected to ship within 12 - 17 working days
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The book addresses the concept of diversity and inclusiveness
(D&I) and brings stories from the corporate, practitioners,
think tanks and NGOs. It advocates the need and implementation of
the D&I concept to build society of the future. It strives to
bring out a focused approach in connecting "Theory to Practice".
Every chapter delves into a different area and presents real-time
practices as well as the challenges and the way forward. The book
explains the various levels at which discrimination can occur such
as demographic profiles, regional differences, religious alliances,
college pedigree, marital status, sexual preferences, physical
disability and health differentiation, pregnancy or returning
mothers and technology competence. The book cites examples of
inclusion from progressive organizations such as ABB India, Marico,
TCS, PNB Metlife and Alsthom. Presenting the business case of
D&I, the book emphasizes on creating a robust D&I strategy
with a road map and alignment through internal and external
frameworks as well as periodic audits. The Responsible,
Accountable, Consultant and Informed (RACI) matrix is discussed
while setting up the D&I analytics framework within the
organization. The book also presents the growing role of artificial
intelligence tools that can empower employees to participate in the
D&I journey of an organization. It shares how tools such as
Balloonr, Glint, Organization View, Planbox, Pluto and Waggl have
been specially designed to allow employees to anonymously provide
ideas and respond to ideas provided by others. Going forward, the
D&I practices will have to be more customized than generalized,
and this book brings up real evidences to make its point
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