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Telecom Management for Call Centers - A Practical Guide (Hardcover)
Loot Price: R503
Discovery Miles 5 030
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Telecom Management for Call Centers - A Practical Guide (Hardcover)
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Loot Price R503
Discovery Miles 5 030
Expected to ship within 12 - 17 working days
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"Telecom Management for Call Centers" offers a practical guide to
addressing the most common issues faced by telecom management in
large call-centers. This handbook was written primarily for the
telecom manager; the techniques described here are practical and
easily applicable, focusing on the issues the telecom manager faces
in his or her daily operational work. The lessons learned by the
professionals in this growing field are not often documented and
shared. This guide provides documentation of this practical
knowledge in a single volume, presented by telecom professionals
Luiz Augusto de Carvalho and Olavo Alves Jr. It offers a general
view of how telecom infrastructures in large call-centers should be
planned, priced, negotiated and managed. It examines call-center
operations and provides guidelines for cost management; traffic
management; call-center infrastructure; transport networks; GSM
gateways deployment; billing systems and auditing; dialer
deployment. Carvalho and Alves also explore how to do the necessary
calculations, prepare and use traffic matrixes, and map and analyze
call-center traffic, including relevant case studies for all
issues. Put your call center on the path to success using the
advice and methods offered in "Telecom Management for Call
Centers."
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