Welcome to Loot.co.za!   Sign in / Register |Wishlists & Gift Vouchers |Help | Advanced search
0
Your cart

Your cart is empty

Books > Business & Economics > Industry & industrial studies > Service industries

Buy Now

Thinking in Services - Encoding and Expressing Strategy through Design (Paperback) Loot Price: R749
Discovery Miles 7 490
Repayment Terms: R70 pm x 12*
You Save: R179 (19%)
Add to cart
Thinking in Services - Encoding and Expressing Strategy through Design (Paperback): Majid Iqbal

Thinking in Services - Encoding and Expressing Strategy through Design (Paperback)

Majid Iqbal

 (sign in to rate)
List price R928 Loot Price R749 Discovery Miles 7 490 | Repayment Terms: R70 pm x 12* You Save R179 (19%)

Bookmark and Share

Expected to ship within 10 - 15 working days

We think we know services - not a day goes by without using them - until we have to design them. It is then that their realities confront us, teasing us sometimes. While services have always been 'designed', the qualities of their designs are more important than ever, given how much more we depend on them. Thus the need for deepening our understanding of what services are, what they can be, and why they fail - often in unexpected ways. This book reveals the surprising design of services - their internal structure or 'DNA' - through simple diagrams. It introduces a language and format for describing the concept of a service with clarity and depth. And, it provides the principles for implementing strategy through design.

General

Imprint: BIS Publishers B.V.
Country of origin: Netherlands
Release date: October 2018
Authors: Majid Iqbal
Dimensions: 230 x 175 x 18mm (L x W x T)
Format: Paperback - With flaps
Pages: 296
ISBN-13: 978-90-6369-489-0
Categories: Books > Business & Economics > Industry & industrial studies > Service industries > General
Promotions
LSN: 90-6369-489-X
Barcode: 9789063694890

Is the information for this product incomplete, wrong or inappropriate? Let us know about it.

Does this product have an incorrect or missing image? Send us a new image.

Is this product missing categories? Add more categories.

Review This Product

No reviews yet - be the first to create one!

You might also like..

Professional Chef Level 1 Diploma (Paperback, International 2nd Edition): Neil Rippington
Professional Chef Level 1 Diploma
Neil Rippington Paperback R811 R638 Discovery Miles 6 380
Rogue - The Inside Story Of SARS's Elite Crime-busting Unit (Paperback): Johann van Loggerenberg, Adrian Lackay
Rogue - The Inside Story Of SARS's Elite…
Johann van Loggerenberg, Adrian Lackay Paperback  (2)
 R315 Discovery Miles 3 150
Grinding It Out - The Making of McDonald's (Paperback): Ray Kroc
Grinding It Out - The Making of…
Ray Kroc Paperback  (1)
 R304 Discovery Miles 3 040
Professional Beauty Therapy - Level 3 (Paperback, 5th edition): Lorraine Nordmann
Professional Beauty Therapy - Level 3
Lorraine Nordmann Paperback R987 Discovery Miles 9 870
Services Marketing - A Contemporary Approach (Paperback, 4th Edition): Adele Berndt, Christo Boshoff
Services Marketing - A Contemporary…
Adele Berndt, Christo Boshoff Paperback R697 Discovery Miles 6 970
Practical Professional Cookery (Paperback, 3rd edition): R.J. Kaufmann, H. Cracknell
Practical Professional Cookery
R.J. Kaufmann, H. Cracknell Paperback R1,332 R1,240 Discovery Miles 12 400
Advanced Professional Chef Level 3 Diploma (Paperback, 2nd edition): Terry Tinton, Gary Hunter
Advanced Professional Chef Level 3…
Terry Tinton, Gary Hunter Paperback R1,308 R1,222 Discovery Miles 12 220
Professional Chef Level 2 Diploma (Paperback, 2nd edition): Gary Hunter, Terry Tinton
Professional Chef Level 2 Diploma
Gary Hunter, Terry Tinton Paperback R997 Discovery Miles 9 970
Marketing Tourism in South Africa (Paperback, 6th Revised edition): Richard George
Marketing Tourism in South Africa
Richard George Paperback R628 Discovery Miles 6 280
Understanding Sectoral Determination 14: Hospitality Sector (Paperback): Don Keith
Understanding Sectoral Determination 14…
Don Keith Paperback R444 Discovery Miles 4 440
Forgotten Drinks of Colonial New England - From Flips & Rattle-Skulls to Switchel & Spruce Beer (Paperback): Corin Hirsch
Forgotten Drinks of Colonial New England…
Corin Hirsch Paperback R488 R453 Discovery Miles 4 530
How to Create Sustainable Hospitality - A handbook for guest participation (Hardcover): Christopher Warren
How to Create Sustainable Hospitality…
Christopher Warren Hardcover R3,134 Discovery Miles 31 340

See more
Books | DVD | Games | Music | Computers | Electronics | Fashion | Sport | Kitchen | Home | Pets | DIY | Toys | Baby | Health & Beauty | Stationery | Arts & Crafts
Need help?
My account
Services
Networking
Partners