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Books > Business & Economics > Business & management > Business communication & presentation
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Culturally Mindful Communication - Essential Skills for Public and Nonprofit Professionals (Hardcover)
Loot Price: R4,305
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Culturally Mindful Communication - Essential Skills for Public and Nonprofit Professionals (Hardcover)
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Intercultural communication is a necessary skill for those who work
in the public and nonprofit sectors, and yet there is a dearth of
literature available to help public and nonprofit professionals
develop an ability to effectively communicate, interact, and lead
in a multicultural society. Drawing on research in intercultural
communication, psychology, and public and nonprofit administration,
Culturally Mindful Communication provides useful strategies for
students and practitioners of public service to improve their
intercultural communication skills. Topics include: expectations
for public and nonprofit professionals in today's multicultural
society frameworks for assessing cultural differences and
similarities verbal and nonverbal communication in the
intercultural context stereotyping, prejudice, ethnocentrism,
microagression, and social privilege as barriers for effective
intercultural communication key considerations for effective
multicultural teams approaches for effective multicultural
community engagement, and leading with cultural mindfulness. To
facilitate student learning, several useful pedagogical features
are employed throughout the book. The reader follows the stories of
two fictional characters - Lavita, a cultural coordinator in city
government, and Leo, a program manager at a nonprofit - in their
intercultural communication challenges in public and nonprofit
sectors. Mini-case stories called 'cultural moments' are
incorporated to illustrate real-world intercultural communication
examples and to invite application of the tools and concepts
introduced in the text. Each chapter includes a set of discussion
questions designed to build on the intercultural communication
challenges of Lavita and Leo and the 'cultural moments' as well as
activities that can be completed in class or as homework
assignments. Designed to offer guidance to both current and
would-be public servants, Culturally Mindful Communication will be
required reading for Public Administration and Public Affairs
courses that address diversity and cultural competence, as well as
for practitioners looking to develop their intercultural leadership
and communication skills.
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