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Books > Reference & Interdisciplinary > Communication studies
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Internal Crisis Communication - Crisis Awareness, Leadership and Coworkership (Hardcover)
Loot Price: R1,528
Discovery Miles 15 280
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Internal Crisis Communication - Crisis Awareness, Leadership and Coworkership (Hardcover)
Expected to ship within 12 - 17 working days
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We live in a crisis society, with traditional media responding on a
minute-by-minute basis on daily, seemingly inevitable,
organizational crises. Whether crises have become more prevalent or
we're simply more aware of them, they are now of great concern to
organizations and crisis management and communication is a
priority. Most organizations have a crisis response plan; many have
dedicated crisis and security management staff. Yet much of the
emphasis has been on action outside of the organization. Neglecting
communication between managers and employees, they risk poor,
inconsistent crisis management and the very real possibility of
crisis escalation. Crisis management, like charity, begins in the
home. Internal Crisis Communication is one of the first guides to
communication inside organizations, before, during and after a
crisis - not just on the acute crisis phase - to provide a complete
and holistic guide for managers that will help them manage and
contain crises. It includes an in-depth real-life case study,
referred to throughout, from the author's own experience, which
makes practical application explicit and the methodology clear.
Strengthened by rigorous academic research and tested in real-life
crisis situations, the methods included in this book will be
invaluable for communication professionals, security officers and
crisis managers, as well as valuable reading for students and
researchers interested in crisis and risk management.
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