Digitalisation in Mobility Service Industry - A Survey-based Expert Analysis (Hardcover, 1st ed. 2022)

This book focuses on the implications of digitalisation in the mobility service industry. Based on an analysis of more than 450 survey responses, it explores and assesses mobility in the age of digitalisation. The content covers both changes in the relationship between the company and its customers and a potential paradigm shift among leading companies. The findings suggest that a shift from traditional mobility management to a more customer-centred management perspective is both widely accepted and increasingly necessary. Nevertheless, the inclusion of services that are not primarily concerned with overcoming spatial distances is considered to be less attractive. Given its scope, the book will be of interest to researchers and professionals who are involved in digitalisation in the mobility service industry.

General

Imprint:	Springer International Publishing AG
Country of origin:	Switzerland
Series:	Future of Business and Finance
Release date:	July 2022
First published:	2022
Authors:	Patrick Siegfried
Dimensions:	235 x 155mm (L x W)
Format:	Hardcover
Pages:	81
Edition:	1st ed. 2022
ISBN-13:	978-3-03-107150-8
Categories:	Books > Business & Economics > Business & management > Sales & marketing > Customer services Books > Business & Economics > Business & management > Business mathematics & systems > General Books > Business & Economics > Industry & industrial studies > Manufacturing industries > General Books > Business & Economics > Industry & industrial studies > Service industries > General
LSN:	3-03-107150-6
Barcode:	9783031071508

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