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Courageous Leadership - The Missing Link to Creating a Lean Culture of Excellence (Hardcover)
Loot Price: R4,151
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Courageous Leadership - The Missing Link to Creating a Lean Culture of Excellence (Hardcover)
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Courageous Leadership: The Missing Link to Creating a Lean Culture
of Excellence is one of the firsts of its kind to wade through the
confusion among leaders on selecting the type of change approach
that will get the best results in their organization. It educates
the senior executive leaders and organizational excellence
practitioners on the different characteristics of change and
answers why the approach to incremental and transitional change
cannot deliver the results expected from a transformational change.
The author shares his experiences from leading several small and
large scale organization transformations in multiple industries
across different countries on how to establish a robust foundation
for an excellence journey and integrate strategy into daily
operations. This book elaborates on the types of courage and what
it means to be a courageous leader while leading change in
difficult situations, and what leaders do differently for putting
the organization on a path to excellence and culture
transformation. This book shares an innovative design, a
methodology and an approach that combines best practices and
principles from Malcolm Baldrige, Shingo, Lean, Six Sigma, Balanced
Scorecard, accreditation, change management, patient and
family-centered care, the Competing Values Framework, the LEADS
framework, and the project management body of knowledge. The
implementation of this model at a hospital in Canada propelled the
organization further ahead on their transformational journey
compared to other organizations that started much earlier. Sensei
in Japanese means Teacher and Gyaan in Sanskrit means Knowledge.
Brief sections on 'Sensei Gyaan' have been interspersed throughout
the book to provide valuable tips to the readers based on author's
experiential learnings over the past two decades. This book serves
as a practical guide for senior executive leaders and
organizational excellence practitioners, who wish to embark or are
in various stages of their organizational excellence and culture
transformation journey. Readers will be guided through 26 elements
necessary for establishing a robust foundation and an additional
set of 22 Management System elements required to create and sustain
a culture of quality across the organization. For leaders in
healthcare, the book provides a framework, guiding principles, and
associated practices that support the implementation of the 4 core
concepts of patient and family centered care namely, dignity and
respect, information sharing, participation and collaboration.
Included in the book are several examples with creative visuals,
ready-to-use templates and standard works, models, guiding
principles, and strategies based on best practices to assist
leaders in their organization excellence journey.
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