Innovation can be a challenging subject. At its worst, it is a
meaningless buzzword. At its best, it is a means of driving
differentiating value for an organization. But how can innovation
be consistently achieved in the context of a client-service
provider relationship? This publication provides a practical
framework, with clear supporting recommendations, for clients and
service providers to work together to overcome challenges and
successfully manage, develop, and deliver innovation as a key part
of their ongoing service relationship. Real-world experience,
guidance, and examples are provided to assist and enable
organizations to gain additional value with their service partners
through delivery of innovation by design rather than by accident.
Although targeted at service relationships between clients and
external service providers, the content and recommendations are
equally applicable and relevant for enterprises driving innovation
internally or as part of a wider ecosystem.
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