|
Books > Business & Economics > Business & management > Sales & marketing
|
Buy Now
A Customer-oriented Manager for B2B Services - Principles and Implementation (Hardcover)
Loot Price: R4,073
Discovery Miles 40 730
|
|
|
A Customer-oriented Manager for B2B Services - Principles and Implementation (Hardcover)
Expected to ship within 10 - 15 working days
|
The notion of customer orientation is becoming a necessity rather
than a choice for many companies. It is a lasting response to
competitive pressure and supports the company in a renewed
definition of its mission, beyond direct economic gain. Within B2B
services, the manager, through proximity to their team, their
market and their client, is the essential actor in the deployment
of this orientation. A Customer-oriented Manager for B2B Services
provides managers with the knowledge and tools necessary to
implement customer orientation themselves, with the involvement of
their extended team. To this end, this book presents a four-step
approach: understand the fundamentals of customer orientation in
B2B services, know the customer, make the most of the offer and
deliver the service.
General
Is the information for this product incomplete, wrong or inappropriate?
Let us know about it.
Does this product have an incorrect or missing image?
Send us a new image.
Is this product missing categories?
Add more categories.
Review This Product
No reviews yet - be the first to create one!
|
You might also like..
|
Email address subscribed successfully.
A activation email has been sent to you.
Please click the link in that email to activate your subscription.
Welcome to Loot.co.za!
Sign in / Register |Wishlists & Gift Vouchers |Help | Advanced search
