"Digitalization significantly changes the media. To cope with this change and to exploit new market opportunities is a major challenge for media corporations. Bernd Wirtz provides a valuable guideline for this new world, combining theory, facts, and practice." Dr. Hubert Burda, German publisher and Managing Corporate Partner of Hubert Burda Media Holding KG "The media business is subject to substantial change while differences between distinctive media areas are fading away. This is due to technical innovation in areas like transmittance of content, bearer of content and recording devices but also due to new formats, trends and constant change of consumer behavior." The textbook "Media and Internet Management" stays abreast of changes and covers this topic on a well-founded and comprehensive basis. It makes a valuable contribution to theory and practice in media management and is highly recommendable to media managers." Christoph Mohn, Chairman of the Supervisory Board, Bertelsmann AG "The world of media is full of challenges and dynamic conditions for its field. The dynamic of this market is accelerated even more by new digital technologies and ongoing globalization. This book is an absolute "must have" for everyone who wants to know more about the basics, conditions and requirements of modern media management. The analytical clearness and structure make this publication highly relevant for students, but also for managers." Urs Rohner, Chairman of the Board of Directors, Credit Suisse Group AG "Media Management is a textbook, but a very welcome newcomer for students and teachers as it fills a market gap for good educational material in this rapidly evolving field. It is concise, simple (but not simplistic), and contains a contemporary overview of concepts and tools for media managers. " Prof. Dr. Bozena I. Mierzejewska, Editor of The International Journal on Media Management, Fordham University, New York "Summed up, with his second edition Wirtz managed to strengthen the outstanding position of his publication "Media Management". His textbook shines because of its content, analytical clearness and the high relevance for business practice without losing its academic background. With the second edition this book has established its position in the field of media business as the leading standard reference book in Germany. It is suitable for business students, lectures as well as managers who can gain magnificent information from it." Prof. Dr. Wolfgang Fritz, Director of the Institute of Marketing, Braunschweig University of Technology, Germany; Honorary Professor at the Institute of Business Administration, University of Vienna, Austria.

"How are business models purposeful designed and structured? How can the models be implemented professionally and managed successfully and sustainably? In what ways can existing business models be adapted to the constantly changing conditions? In this clearly structured reference work, Bernd W. Wirtz gives an answer to all these issues and provides the reader with helpful guidance. Although, 'Business Model Management' is first and foremost a scientific reference book, which comprehensively addresses the theory of business models, with his book Bernd W. Wirtz also turns to practitioners. Not least, the many clearly analyzed case studies of companies in different industries contribute to this practical relevance. My conclusion: 'Business Model Management' is an informative and worthwhile read, both for students of business administration as a textbook as well as for experienced strategists and decision makers in the company as a fact-rich, practical compendium." Matthias Muller, Chief Executive Officer Porsche AG (2010-2015), Chief Executive Officer (2015-2018) Volkswagen AG "In dynamic and complex markets a well thought out business model can be a critical factor for the success of a company. Bernd Wirtz vividly conveys how business models can be employed for strategic competition and success analysis. He structures and explains the major theoretical approaches in the literature and practical solutions in an easy and understandable way. Numerous examples from business practice highlight the importance of business models in the context of strategic management. The book has the potential to become a benchmark on the topic business models in the German-speaking world." Hermann-Josef Lamberti, Member of the Board Deutsche Bank AG 1999-2012/ Member of the Board of Directors, Airbus Group "The business environment has become increasingly complex. Due to changing conditions, the executive board of a company is confronted with growing challenges and increasing uncertainty. Thus, a holistic understanding of the corporate production and performance systems is becoming more and more important. At this point, Bernd W. Wirtz introduces and presents the concept of the structured discussion of the own business model. Business models present operational service processes in aggregated form. This holistic approach channels the attention of management, supports a sound understanding of relationships and facilitates the adaption of the business to changing conditions. The management of business models is thus an integrated management concept. Through the conceptual presentation of complex issues the author makes a valuable contribution to the current literature. In particular, the referenced case studies from various industries make the book clear and very applicable to practice." Dr. Lothar Steinebach, Member of the Board, Henkel AG 2007-2012/ Supervisory Board, ThyssenKrupp AG

"Digitalization significantly changes the media. To cope with this change and to exploit new market opportunities is a major challenge for media corporations. Bernd Wirtz provides a valuable guideline for this new world, combining theory, facts, and practice." Dr. Hubert Burda, German publisher and Managing Corporate Partner of Hubert Burda Media Holding KG "The media business is subject to substantial change while differences between distinctive media areas are fading away. This is due to technical innovation in areas like transmittance of content, bearer of content and recording devices but also due to new formats, trends and constant change of consumer behavior." The textbook "Media and Internet Management" stays abreast of changes and covers this topic on a well-founded and comprehensive basis. It makes a valuable contribution to theory and practice in media management and is highly recommendable to media managers." Christoph Mohn, Chairman of the Supervisory Board, Bertelsmann AG "The world of media is full of challenges and dynamic conditions for its field. The dynamic of this market is accelerated even more by new digital technologies and ongoing globalization. This book is an absolute "must have" for everyone who wants to know more about the basics, conditions and requirements of modern media management. The analytical clearness and structure make this publication highly relevant for students, but also for managers." Urs Rohner, Chairman of the Board of Directors, Credit Suisse Group AG "Media Management is a textbook, but a very welcome newcomer for students and teachers as it fills a market gap for good educational material in this rapidly evolving field. It is concise, simple (but not simplistic), and contains a contemporary overview of concepts and tools for media managers. " Prof. Dr. Bozena I. Mierzejewska, Editor of The International Journal on Media Management, Fordham University, New York "Summed up, with his second edition Wirtz managed to strengthen the outstanding position of his publication "Media Management". His textbook shines because of its content, analytical clearness and the high relevance for business practice without losing its academic background. With the second edition this book has established its position in the field of media business as the leading standard reference book in Germany. It is suitable for business students, lectures as well as managers who can gain magnificent information from it." Prof. Dr. Wolfgang Fritz, Director of the Institute of Marketing, Braunschweig University of Technology, Germany; Honorary Professor at the Institute of Business Administration, University of Vienna, Austria.

The spread of the Internet into all areas of business activities has put a particular focus on business models. The digitalization of business processes is the driver of changes in company strategies and management practices alike. This textbook provides a structured and conceptual approach, allowing students and other readers to understand the commonalities and specifics of the respective business models. The book begins with an overview of the business model concept in general by presenting the development of business models, analyzing definitions of business models and discussing the significance of the success of business model management. In turn, Chapter 2 offers insights into and explanations of the business model concept and provides the underlying approaches and ideas behind business models. Building on these foundations, Chapter 3 outlines the fundamental aspects of the digital economy. In the following chapters the book examines various core models in the business to consumer (B2C) context. The chapters follow a 4-C approach that divides the digital B2C businesses into models focusing on content, commerce, context and connection. Each chapter describes one of the four models and provides information on the respective business model types, the value chain, core assets and competencies as well as a case study. Based on the example of Google, Chapter 8 merges these approaches and describes the development of a hybrid digital business model. Chapter 9 is dedicated to business-to-business (B2B) digital business models. It shows how companies focus on business solutions such as online provision of sourcing, sales, supportive collaboration and broker services. Chapter 10 shares insight into the innovation aspect of digital business models, presenting structures and processes of digital business model innovation. The book is rounded out by a comprehensive case study on Google/Alphabet that combines all aspects of digital business models. Conceived as a textbook for students in advanced undergraduate courses, the book will also be useful for professionals and practitioners involved in business model innovation, and applied researchers.

Digitization, the global networking of individuals and organizations, and the transition from an industrial to an information society are key reasons for the importance of digital government. In particular, the enormous influence of the Internet as a global networking and communication system affects the performance of public services. This textbook introduces the concept of digital government as well as digital management and provides helpful insights and strategic advice for the successful implementation and maintenance of digital government systems.

"How are business models purposeful designed and structured? How can the models be implemented professionally and managed successfully and sustainably? In what ways can existing business models be adapted to the constantly changing conditions? In this clearly structured reference work, Bernd W. Wirtz gives an answer to all these issues and provides the reader with helpful guidance. Although, 'Business Model Management' is first and foremost a scientific reference book, which comprehensively addresses the theory of business models, with his book Bernd W. Wirtz also turns to practitioners. Not least, the many clearly analyzed case studies of companies in different industries contribute to this practical relevance. My conclusion: 'Business Model Management' is an informative and worthwhile read, both for students of business administration as a textbook as well as for experienced strategists and decision makers in the company as a fact-rich, practical compendium." Matthias Muller, Chief Executive Officer Porsche AG (2010-2015), Chief Executive Officer (2015-2018) Volkswagen AG "In dynamic and complex markets a well thought out business model can be a critical factor for the success of a company. Bernd Wirtz vividly conveys how business models can be employed for strategic competition and success analysis. He structures and explains the major theoretical approaches in the literature and practical solutions in an easy and understandable way. Numerous examples from business practice highlight the importance of business models in the context of strategic management. The book has the potential to become a benchmark on the topic business models in the German-speaking world." Hermann-Josef Lamberti, Member of the Board Deutsche Bank AG 1999-2012/ Member of the Board of Directors, Airbus Group "The business environment has become increasingly complex. Due to changing conditions, the executive board of a company is confronted with growing challenges and increasing uncertainty. Thus, a holistic understanding of the corporate production and performance systems is becoming more and more important. At this point, Bernd W. Wirtz introduces and presents the concept of the structured discussion of the own business model. Business models present operational service processes in aggregated form. This holistic approach channels the attention of management, supports a sound understanding of relationships and facilitates the adaption of the business to changing conditions. The management of business models is thus an integrated management concept. Through the conceptual presentation of complex issues the author makes a valuable contribution to the current literature. In particular, the referenced case studies from various industries make the book clear and very applicable to practice." Dr. Lothar Steinebach, Member of the Board, Henkel AG 2007-2012/ Supervisory Board, ThyssenKrupp AG

The spread of the Internet into all areas of business activities has put a particular focus on business models. The digitalization of business processes is the driver of changes in company strategies and management practices alike. This textbook provides a structured and conceptual approach, allowing students and other readers to understand the commonalities and specifics of the respective business models. The book begins with an overview of the business model concept in general by presenting the development of business models, analyzing definitions of business models and discussing the significance of the success of business model management. In turn, Chapter 2 offers insights into and explanations of the business model concept and provides the underlying approaches and ideas behind business models. Building on these foundations, Chapter 3 outlines the fundamental aspects of the digital economy. In the following chapters the book examines various core models in the business to consumer (B2C) context. The chapters follow a 4-C approach that divides the digital B2C businesses into models focusing on content, commerce, context and connection. Each chapter describes one of the four models and provides information on the respective business model types, the value chain, core assets and competencies as well as a case study. Based on the example of Google, Chapter 8 merges these approaches and describes the development of a hybrid digital business model. Chapter 9 is dedicated to business-to-business (B2B) digital business models. It shows how companies focus on business solutions such as online provision of sourcing, sales, supportive collaboration and broker services. Chapter 10 shares insight into the innovation aspect of digital business models, presenting structures and processes of digital business model innovation. The book is rounded out by a comprehensive case study on Google/Alphabet that combines all aspects of digital business models. Conceived as a textbook for students in advanced undergraduate courses, the book will also be useful for professionals and practitioners involved in business model innovation, and applied researchers.

Die Digitalisierung hat einen erheblichen Einfluss auf oeffentliche Institutionen und die oeffentliche Verwaltung. Dabei hat sich E-Government zu einem wichtigen Wettbewerbsfaktor im internationalen Umfeld entwickelt, der ein wettbewerbsfahiges und umfassendes E-Government-Angebot erfordert. Grundlegende Merkmale der sich digitalisierenden Welt sind ihre zunehmende Dynamik und Komplexitat. Wahrend diese Entwicklung zunachst den privaten Sektor erheblich veranderte, ist der oeffentliche Sektor zunehmend gefordert, einfach zu bedienende, nu tzliche und bu rgerorientierte E-Government-Loesungen bereitzustellen, die Nutzern komfortablen Datenzugriff sowie Interaktions- und Transaktionsmoeglichkeiten bieten. Vor diesem Hintergrund nimmt das Lehrbuch eine am oeffentlichen Management und der Verwaltung orientierte Perspektive ein, um das E-Government-Konzept besser zu verstehen und hilfreiche Einblicke sowie strategische Vorgehensweisen fur die erfolgreiche Implementierung von E-Government Services zu geben.

Die Studie "Deutschland Online" untersucht den Status quo und die Entwicklungsperspektiven fur die Medien- und Internetmarkte auf einer breiten empirischen Basis. Sie zeigt dabei wichtige Entwicklungslinien und Handlungsempfehlungen fur alle okonomischen und gesellschaftlichen Gruppen und Entscheidungstrager."

Zunehmende Internationalisierung und Konvergenz im Medienbereich verlangen nach neuen Strategien und Problemlosungen. Das Handbuch bietet eine integrierte Managementdarstellung des Medienbereichs. Herausragende Wissenschaftler und Unternehmensvorstande behandeln umfassend sowohl strategische als auch operative Aspekte fur die Bereiche Zeitungen und Zeitschriften, Buch, TV/Radio, Musik und Internet/Multimedia.
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Vor dem Hintergrund der zunehmenden Bedeutung des IPO-Sektors leisten herausragende Personlichkeiten aus Wissenschaft und Praxis eine umfangreiche Analyse des "State-of-the-Art" des IPO-Managements in Deutschland. Im Rahmen von konzeptionellen und empirischen Beitragen werden Initial Public Offerings eingehend aus Managementsicht beleuchtet.

Auf der Basis der Neuen Institutionenoekonomik identifiziert Timo Defren zentrale Erfolgsfaktoren zur UEberwindung des Informationsproblems in der Verhandlungsphase eines Sell-Offs. Er untersucht die Erfolgswirkung dieser Faktoren vor dem Hintergrund moderierender Variablen und betrachtet die Determinanten der Erfolgsfaktoren.

Nadine Sammerl identifiziert die zentralen Dimensionen und Determinanten der Innovationsfahigkeit von Unternehmen. So entsteht ein umfassendes Bild von den Prozessen und Elementen im Unternehmen, die Innovationen forderlich sind. Gleichzeitig wird die grosse Bedeutung der Innovationsfahigkeit fur den nachhaltigen Unternehmenserfolg empirisch belegt

Dieses Buch gibt unter Berucksichtigung aller Instrumente des Marketingmixes und neuer Informations- und Kommunikationstechnologien einen umfassenden Uberblick zu den Grundlagen und Prozessen im Direktmarketing. Analysen und Handlungsempfehlungen aus wissenschaftlicher und praxisorientierter Perspektive werden von Branchenexperten anhand zahlreicher Beispiele verdeutlicht."

Daniel R. Becker analysiert, ob der Fit der Ressourcen des Zielunternehmens mit den Ressourcen des Kauferunternehmens zum M&A-Erfolg beitragt. Auf Basis des Resource-based View konzeptionalisiert und operationalisiert er das Konstrukt Ressourcen-Fit und leitet Hypothesen zu seiner Erfolgswirkung her, die er auch empirisch uberpruft.

Sowohl das Markenwertmanagement als auch das Kundenwertmanagement erhalten eine immer grosser werdende Bedeutung fur Unternehmen in einem sich standig verstarkenden Wettbewerb. Dieses Buch beinhaltet neben einer Darstellung dieser beiden zentralen Aspekte vor allem Anregungen fur die strategische Planung und effiziente operative Umsetzung. Es zeigt anhand von Beispielen aus der Praxis, wie Unternehmen dies schon heute erfolgreich umsetzen.

Das Lexikon hilft, die Begriffswelt des Electronic Business zu verstehen sowie die Einsatzmoglichkeiten des Internet und die damit verbundenen Chancen erfolgreich zu nutzen. Ob Electronic Commerce oder Mobile Commerce, ob Electronic Communication oder Electronic Information, ob Web-Design oder innovative Businessmodelle - in mehr als 2.000 Stichwortern finden Sie alles, was Sie uber Bedeutung und Umsetzung der neuen Technologien wissen mussen.

Dieses Buch umfasst Beitrage aus Verwaltungspraxis, interdisziplinarer Forschung und Privatwirtschaft, die den Status quo der Verwaltungsmodernisierung in Deutschland ganzheitlich abbilden. Insbesondere werden zahlreiche erfolgreiche Praxisbeispiele der verschiedenen Verwaltungsebenen (EU, Bund, Lander, Kommunen) aufgezeigt und um spezifische Blickwinkel aus den Bereichen Recht, Verwaltung und Wirtschaft erganzt.
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Steigende Kundenanspruche und Innovationen im Internetvertrieb erfordern ein zielgerichtetes Management sowie eine flexible Ausgestaltung multipler Absatzkanale. Durch Multi-Channel-Marketing lassen sich dabei herausragende Wettbewerbsvorteile erzielen. Dieses Buch gibt einen umfassenden und systematischen UEberblick uber die Grundlagen sowie das Management von Multi-Channel-Marketing. Die 3. Auflage versteht Multi-Channel-Marketing als ein integratives Marketingsystem.

Das Direktmarketing ist als zentrales Marketinginstrument neben der klassischen Kommunikation nicht mehr wegzudenken. Dieses Buch behandelt - aufbauend auf terminologischen und theoretischen Grundlagen - zentrale Instrumente sowie den ganzheitlichen Managementprozess des Direktmarketings. Ein weiterer Schwerpunkt liegt auf der Integration von Offline- und Online-Kampagnen. Fallbeispiele foerdern ein schnelles Verstandnis der zuvor erlauterten Inhalte.

Steigende Kundenanspruche und Innovationen im Internetvertrieb erfordern ein zielgerichtetes Management und eine flexible Ausgestaltung multipler Absatzkanale. Durch Multi-Channel-Marketing lassen sich dabei herausragende Wettbewerbsvorteile erzielen. Dieses Buch gibt einen umfassenden und systematischen Uberblick uber die Grundlagen sowie das Management von Multi-Channel-Marketing. "

Vor dem Hintergrund des Dynamic Capabilities View nimmt Sebastian Lutje eine theoriegeleitete Konzeptionalisierung der Kundenbeziehungsfahigkeit vor und untersucht deren Erfolgswirksamkeit. Die Ergebnisse der empirischen Uberprufung weisen auf eine valide Messung der Kundenbeziehungsfahigkeit mittels der drei postulierten Dimensionen relationales Lernen, Kundenportfoliokoordination und Kundenadaptivitat hin."

Roman Wecker belegt empirisch mit Hilfe eines anspruchsvollen, multivariaten Auswertungsverfahrens die positive Wirkung des Einsatzes von Internettechnologie im Supply Chain Management deutscher Unternehmen.

Der Medien- und Kommunikationssektor hat sich zu einem zentralen Wirtschaftsbereich in der Informationsgesellschaft entwickelt. Dieses Buch ermoglicht eine Vertiefung grundlegender Begriffe und Zusammenhange und ist ein unverzichtbarer Begleiter zum Selbststudium sowie zur Prufungsvorbereitung.