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This book provides the reader with inside knowledge about the
application and workability of the concept of benchmarking in
different industrial contexts. It takes a practical approach,
including case studies in benchmarking applications from a
cross-section of industry and commerce, and promotes
state-of-the-art thinking and innovation through the use of
benchmarking. It is the key text for senior managers, project
teams, trainers and consultants in benchmarking and quality
management. Effective Benchmarking features include: 20 case
studies from nine different sectors; evidence that benchmarking can
help achieve competitive advantage; numerous tips and useful
information.
Best Practice: Process Innovation Management highlights best
practice in innovation by bringing together practitioners and
researchers in this field.
This book presents contributions from leading academics and
practitioners involved with innovation. They bring together all the
strands of research, best practice and advice establishing an
essential source of information for all involved with process
innovation management.
Combines key themes of 'best practice' and 'innovation'
Foreword and chapter by Professor Richard Duggan, the DTI's
Innovation Director
Professor Zairi is head of the European Centre for TQM at the
University of Bradford
Effective Management of Benchmarking Projects shows you how to
apply benchmarking to a variety of projects.
Effective Management of Benchmarking Projects equips the project
team or manager with all the necessary competence for managing
projects effectively. This practical book begins with definitions
of 'what to benchmark' and ends with a stimulating real case study
where a benchmarking project was conducted by observing all the
necessary rules and with total adherence to the various protocols.
This book deals with the application of benchmarking. It gives real
examples of effective applications from such companies as:
Rank Xerox, D2D, American Express, Rover, Texas Instruments.
Author is a leading authority on benchmarking
Blends theory with practice appealing to both academics and
practitioners
Includes examples of best practice in a variety of fields eg the
public sector, utilities sector, financial services, car after-sale
service
Benchmarking for Best Practice uses up-to-the-minute case-studies
of individual companies and industry-wide quality schemes to show
how and why implementation has succeeded. For any practitioner
wanting to establish best practice in a wide variety of business
areas, this book makes essential reading. It is also an ideal
textbook on the applications of TQM since it describes concepts,
covers definitions and illustrates the applications with first-hand
examples.Professor Mohamed Zairi is an international expert and
leading figure in the field of benchmarking. His pioneering work in
this area led to the implementation of sixty comprehensive
benchmarking projects in companies worldwide. He has written
several books on this subject including 'Practical Benchmarking' in
1992.
by Bob Camp The business improvement topic and quality tool called
benchmarking is becoming widely understood and broadly applied.
There are now applica firms that tions in almost all segments of
the economy including industrial either produce a product or a
service, non-profit organizations such as healthcare, government
and education. The approach is starting to spread around the globe
with initiatives in Europe, Asia Pacific and South America. This is
commendable and reassuring and must show that there is significant
interest in the approach and that it works. What is missing,
however, are books and reference material that are not solely
prepared in the US where benchmarking started. Theses would include
examples of applications relevant to the local area and industries.
They would include references to articles written about
benchmarking appearing in local publications. In this fashion those
interested would have near hand case histories of the use of
benchmarking and therefore become encouraged to use the technique.
Zairi and Leonard have done the benchmarking community a real
service by documenting the European view and application of
benchmark ing to a wide range of examples. But they have not
stopped there. Their text includes treatment of a number of related
facets of benchmarking that makes this a fairly thorough text."
This text shows, through the use of case studies, how measuring
company performance can improve bottom line results. Performance
measurement plays a crucial role in total quality management.
Within the overall context of TQM, the book provides a framework
for undertaking and measuring performance and its impact on
financial results. A variety of performance measures are covered,
including benchmarking, which is a key measure of competitiveness.
Case studies of leading companies from Europe, the US and the Far
East are included.
Benchmarking for Best Practice uses up-to-the-minute case-studies
of individual companies and industry-wide quality schemes to show
how and why implementation has succeeded. For any practitioner
wanting to establish best practice in a wide variety of business
areas, this book makes essential reading. It is also an ideal
textbook on the applications of TQM since it describes concepts,
covers definitions and illustrates the applications with first-hand
examples. Professor Mohamed Zairi is an international expert and
leading figure in the field of benchmarking. His pioneering work in
this area led to the implementation of sixty comprehensive
benchmarking projects in companies worldwide. He has written
several books on this subject including 'Practical Benchmarking' in
1992.
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