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Books > Business & Economics > Industry & industrial studies > Service industries

Showing 1 - 25 of 9171 matches in Service industries

The Last Hurrah - South Africa And The Royal Tour Of 1947 (Paperback): Graham Viney The Last Hurrah - South Africa And The Royal Tour Of 1947 (Paperback)
Graham Viney
R285 R225 Discovery Miles 2 250 Save R60 (21%) Shipped within 4 - 8 working days

The Last Hurrah describes in vivid detail a pivotal moment not just in the history of South Africa, that far-flung imperial outpost, but of the British Empire itself. The year 1947 marked the high-water mark of the British Empire in Africa, but also the very moment at which it began to unravel, ahead of the Afrikaner Nationalist victory in South Africa in 1948, which led inexorably to the Republic of South Africa in 1961 and its departure from the Commonwealth.

Graham Viney's book not only superbly captures a moment in the life of a fractious, recently formed 'nation', before its descent into nearly five decades of darkness, but also gives us an intimate and revealing portrait of the royal family - King George VI, Queen Elizabeth and the Princesses Elizabeth and Margaret - hard at work in support of the national interest. It seems clear that the present Queen Elizabeth must have learned a great deal from her father, but perhaps particularly her mother, about duty and statecraft in the course of this three-month tour, during which the then princess celebrated her twenty-first birthday.

Viney evocatively details the background to the 1947 royal tour of southern Africa, which took in not just the length and breadth of what was then the Union of South Africa, but its neighbours, too: Basutoland (now Lesotho), Bechuanaland (Botswana), Swaziland (very recently renamed the Kingdom of eSwatini), Southern Rhodesia (Zimbabwe) and Northern Rhodesia (Zambia). The royal family travelled ceaselessly, from February to April that year, on a specially commissioned, white-painted train, meeting thousands of people at every stop along the way.

The tour was a show of imperial solidarity and a recognition of South Africa's contribution to the Allied cause during the Second World War, specifically that of South African prime minister Jan Smuts, who, though once an adversary in the Boer War and Churchill's jailer, had served in both British war cabinets and been nicknamed 'the handyman of Empire'. Despite concerns and ongoing controversy, wherever the tour took the Royal Family, South Africans of all kinds turned out in their thousands to cheer and welcome them. But India was to gain independence later that same year and just one year later, Smuts had been ousted from power and South Africa set on the path to becoming a republic.

The Last Hurrah draws skilfully on many diverse sources, including the Royal Archive at Windsor, to explore not just the troubled politics of the time, but also local society and the royal visitors in richly textured, telling detail. The book includes many photographs of the royal family on tour not previously published, including stills from film footage unearthed in the South African Railway Museum archives.

The Enforcers - Inside Cape Town's Deadly Nightclub Battles (Paperback): Caryn Dolley The Enforcers - Inside Cape Town's Deadly Nightclub Battles (Paperback)
Caryn Dolley 1
R240 R189 Discovery Miles 1 890 Save R51 (21%) In stock

Here is the Cape Town underworld laid bare, explored through the characters who control the protection industry, the bouncers and security at nightclubs and strip clubs.

At the centre of this turf war is Nafiz Modack, the latest kingpin to have seized control of the industry, a man often in court on various charges, including extortion. Investigative journalist Caryn Dolley has followed Modack and his predecessors for six years as power has shifted in the nightclub security industry, and she focuses on how closely connected the criminal underworld is with the police services. In this suspenseful page turner of an investigation, she writes about the overlapping of the state with the underworld, the underworld with the upperworld, and how the associated violence is not confined to specific areas of Cape Town, but is happening inside hospitals, airports, clubs and restaurants and putting residents at risk.

A book that lays bare the myth that violence and gangsterism in Cape Town is confined to the ganglands of the Cape Flats, wherever you find yourself, you’re only a hair’s breadth away from the enforcers.

From A To B (Paperback, 2nd Edition): Bonang Matheba From A To B (Paperback, 2nd Edition)
Bonang Matheba 1
R225 R179 Discovery Miles 1 790 Save R46 (20%) In stock

Bonang Matheba has built up her brand, making her face the most recognisable one in South Africa.

Is this a self-help book? Not quite. This is the story of how a girl from Mafikeng in the North West found her face next to that of Halle Berry’s in a worldwide Revlon campaign. The most important lesson from the book, as the subtitle suggests, will be that no one is born made – we all have to work very hard. Much like Bonang did.

While she has given some access into her life through media interviews, Bonang is yet to detail the journey that saw her become a successful, multi-talented businesswoman and TV and radio personality. This book will be a look into Bonang’s life that she has never made public.

Understanding Food - Principles and Preparation (Hardcover, 5th edition): Amy Brown Understanding Food - Principles and Preparation (Hardcover, 5th edition)
Amy Brown
R820 R689 Discovery Miles 6 890 Save R131 (16%) Shipped within 8 - 13 working days

UNDERSTANDING FOOD: PRINCIPLES AND PREPARATION is your introductory guide to learning about foods, food preparation, food service, and food science. Integrating these key topics with relevant information about nutrition and the food industry, the Fifth Edition gives you a thorough overview of the different dimensions of food principles-and insight into the variety of career options available in the food industry. Numerous photographs and illustrations help you understand and apply what you read.

Professional Chef Level 1 Diploma (Paperback, International 2nd Edition): Neil Rippington Professional Chef Level 1 Diploma (Paperback, International 2nd Edition)
Neil Rippington
R656 R480 Discovery Miles 4 800 Save R176 (27%) In stock

Professional Chef Level 1 Diploma, 2nd edition follows on from the extremely well received 1st edition and ensures learners have the foundation of theoretical and practical knowledge they need to start a successful career. This edition provides clear mapping to Level 1 VRQ units on the revised QCF while maintaining a clear, easy to follow style and the popular pedagogical features such as `Chefs Tips', Health & Safety and `Quality Points'. Building on the previous edition, this textbook boasts updated images and recipes, expanded information on careers and the catering industry, extended glossary and much more!

For the complete blended learning solution this book can be used alongside Professional Chef Online which is designed to support students and tutors and make theory interactive and engaging. This solution offers a host of resources including quizzes, online games, a searchable eBook, bonus recipes, an interactive food map of the British Isles, and over 140 video master chef classes!

The Airbnb Story - How Three Guys Disrupted An Industry, Made Billions Of Dollars ... And Plenty Of Enemies (Paperback): Leigh... The Airbnb Story - How Three Guys Disrupted An Industry, Made Billions Of Dollars ... And Plenty Of Enemies (Paperback)
Leigh Gallagher 1
R344 R229 Discovery Miles 2 290 Save R115 (33%) Shipped within 7 - 12 working days

In 2008, two broke art school graduates and their coder-whiz friend set up a platform that - in less than a decade - became the largest provider of accommodations in the world. Now valued at $30 billion, Airbnb is in the very top tier of Silicon Valley's 'unicorn' startups. Yet the company has not been without controversy - disrupting a $500 billion hotel industry makes you a few enemies.

This is also a story of regulators who want to shut it down, hotel industry leaders who want it to disappear and neighbourhoods that struggle with private homes open for public rental. But beyond the headlines and the horror stories, Airbnb has changed the terms of travel for a whole generation - where a sense of belonging has built trust between hosts and guests seeking a more original travel experience that hotels have struggled to replicate. This is the first, definitive book to tell the remarkable story behind Airbnb in all its forms - cultural zeitgeist, hotel disruptor, enemy to regulators - and the first in-depth character study of its leader Brian Chesky, the company's curious co-founder and CEO.

It reveals what got Airbnb where it is today, why they are nothing like Uber, and where they are going next.

Closet - The Remarkable Wardrobe of NataniŽl (English, Afrikaans, Paperback): Nataniel Closet - The Remarkable Wardrobe of NataniŽl (English, Afrikaans, Paperback)
Nataniel
R395 R334 Discovery Miles 3 340 Save R61 (15%) Shipped within 4 - 8 working days

Truly unique, Closet offers a visual celebration as exceptional as its author. As Nataniel looks back on his 30-year career, he takes us into his closet, showing his first self-made costumes, introducing his three designers and sharing close-up details of the most astounding costumes from his shows. Also with photo shoots, magazine and CD covers, Closet is a visual feast, a collector's item and an ode to an exceptional South African artist.

Closet is ’n unieke, luukse visuele viering en versamelstuk. NataniŽl kyk oor sy roemryke loopbaan van 30 jaar terug wanneer hy sy aanhangers ’n kykie in sy klerekas gee. Hy wys van sy eerste kostuums, stel sy drie kostuumontwerpers voor, en vertoon sy heel beste kostuums van naderby. Closet, wat ook fotosessies, CD-omslae en katalogusse insluit, is ’n fees vir die oog en ’n ode aan ’n besondere kunstenaar.

Rogue - The Inside Story Of SARS's Elite Crime-busting Unit (Paperback): Johann van Loggerenberg, Adrian Lackay Rogue - The Inside Story Of SARS's Elite Crime-busting Unit (Paperback)
Johann van Loggerenberg, Adrian Lackay 2
R195 R154 Discovery Miles 1 540 Save R41 (21%) Shipped within 4 - 8 working days

The story of a ‘rogue unit’ operating within the South African Revenue Service (SARS) became entrenched in the public mind following a succession of sensational reports published by the Sunday Times in 2014. The unit, the reports claimed, had carried out a series of illegal spook operations: they had spied on President Jacob Zuma, run a brothel, illegally bought spyware and entered into unlawful tax settlements.

In a plot of Machiavellian proportions, head of the elite crime-busting unit Johann van Loggerenberg and many of SARS’s top management were forced to resign. Van Loggerenberg’s select team of investigators, with their impeccable track record of busting high-level financial fraudsters and nailing tax criminals, lost not only their careers but also their reputations. Now, in this extraordinary account, they finally get to put the record straight and the rumours to rest: there was no ‘rogue unit’. The public had been deceived, seemingly by powers conspiring to capture SARS for their own ends.

Shooting down the allegations he has faced one by one, Van Loggerenberg tells the story of what really happened inside SARS, revealing details of some of the unit’s actual investigations.

Grinding It Out - The Making of McDonald's (Paperback): Ray Kroc Grinding It Out - The Making of McDonald's (Paperback)
Ray Kroc 1
R260 R224 Discovery Miles 2 240 Save R36 (14%) Shipped within 4 - 8 working days

"He either enchants or antagonizes everyone he meets. But even his enemies agree there are three things Ray Kroc does damned well: sell hamburgers, make money, and tell stories." --from Grinding It Out

Few entrepreneurs can claim to have radically changed the way we live, and Ray Kroc is one of them. His revolutions in food-service automation, franchising, shared national training, and advertising have earned him a place beside the men and women who have founded not only businesses, but entire empires. But even more interesting than Ray Kroc the business man is Ray Kroc the man. Not your typical self-made tycoon, Kroc was fifty-two years old when he opened his first franchise. In Grinding It Out, you'll meet the man behind McDonald's, one of the largest fast-food corporations in the world with over 32,000 stores around the globe.

Irrepressible enthusiast, intuitive people person, and born storyteller, Kroc will fascinate and inspire you on every page.

The Economics of Recreation, Leisure and Tourism (Paperback, 5th New edition): John Tribe The Economics of Recreation, Leisure and Tourism (Paperback, 5th New edition)
John Tribe
R585 R520 Discovery Miles 5 200 Save R65 (11%) Shipped within 4 - 8 working days

One of the leading texts in the field, The Economics of Recreation, Leisure and Tourism is the ideal introduction to the fundamentals of economics in these industries, helping you to pass an economics module as part of tourism, recreation, events or sport management degrees. It is written in an engaging style that assumes no prior knowledge of economics. It applies economic theory to a range of tourism industry issues at the consumer, business, national and international level by using topical examples to give the theory real-world context. This book is richly illustrated with diagrams, and contains a range of features such as international case studies showcasing current issues, review questions and extracts from journals to aid understanding and further knowledge, as well as new data and statistics. This fifth edition has been revised and updated to include: New content on recent economic data, consumer choice looking at income-leisure decision approaches, growth areas of sports and events, environmental issues, the impact of the global economic crisis and what may happen in the future. Evidence is put forward to provide a sense of the dynamics of world economies. Updated and new international case studies throughout that demonstrate theoretical principles of economics as applied to tourism Updated companion website with PowerPoint slides

Slumming It - The tourist valorisation of urban poverty (Paperback): Fabian Frenzel Slumming It - The tourist valorisation of urban poverty (Paperback)
Fabian Frenzel
R260 R206 Discovery Miles 2 060 Save R54 (21%) Shipped within 4 - 10 working days

Have slums become 'cool'? More and more tourists from across the globe seem to think so as they discover favelas, ghettos, townships and barrios on leisurely visits. But while slum tourism often evokes moral outrage, critics rarely ask about what motivates this tourism, or what wider consequences and effects it initiates.

In this provocative book, Fabian Frenzel investigates the lure that slums exert on their better-off visitors, looking at the many ways in which this curious form of attraction ignites changes both in the slums themselves and on the world stage. Covering slums ranging from Rio de Janeiro to Bangkok, and multiple cities in South Africa, Kenya and India, Slumming It examines the roots and consequences of a growing phenomenon whose effects have ranged from gentrification and urban policy reform to the organization of international development and poverty alleviation.

Controversially, Frenzel argues that the rise of slum tourism has drawn attention to important global justice issues, and is far more complex than we initially acknowledged.

Practical Professional Cookery (Paperback, 3rd edition): H.L. Cracknell, R.J. Kaufmann Practical Professional Cookery (Paperback, 3rd edition)
H.L. Cracknell, R.J. Kaufmann
R859 R730 Discovery Miles 7 300 Save R129 (15%) Shipped within 8 - 13 working days

Practical Professional Cookery is recognised throughout the English-speaking world as the established source of recipes for both students and professionals.

Practical Professional Cookery covers the full range of work from the most basic dishes to those requiring advanced techniques. Each recipe is presented in a stepped, easy-to-follow format. This revised third edition has been updated with the inclusion of more international, particularly Australian, food and terminology.

Features:

  • Contains over 2000 recipes
  • Introductory notes to each section provide all the necessary background information
  • The classic Anglo-French repertoire is complemented by a range of dishes from other national and ethnic cuisines
  • This edition includes more international food and terminology
  • New sections on shellfish, game, and potatoes
Events Management - A Developmental And Managerial Approach (Paperback, 3rd Edition): Dimitri Tassiopoulos Events Management - A Developmental And Managerial Approach (Paperback, 3rd Edition)
Dimitri Tassiopoulos
R699 R561 Discovery Miles 5 610 Save R138 (20%) Shipped within 4 - 8 working days

Managing events is both an art and a science. Events managers need to understand and fully embrace the multi-dimensional nature of events management, and cultivate the leadership skills and attitudes in themselves and those they manage. The importance of successfully staging events has increased around the world, as more government agencies begin to realise the potential benefit of using events as strategic development tools.

This third edition of Events Management: A developmental and managerial approach provides a definitive grounding in the development and management of small to large scale events.

The book provides an introduction to events management, then goes on to examine the design, administration and marketing of events, as well as the operational and risk management aspects. It also deals with applied events management through a number of event genre types.

The Soul Of Sorbet - Building People, Culture & Community (Paperback): Ian Fuhr, Johanna Stamps Egbe The Soul Of Sorbet - Building People, Culture & Community (Paperback)
Ian Fuhr, Johanna Stamps Egbe
R280 R241 Discovery Miles 2 410 Save R39 (14%) Shipped within 4 - 8 working days

Sorbet is the fastest growing beauty franchise businesses in Africa. In just ten years the business has gone from being mistaken for an ice-cream shop to being a household name. By 2019 the company is projecting a group turnover of R1 billion. The dramatic growth of Sorbet over the previous five years has driven business leaders to question: ‘What is so different about Sorbet?’

Sorbet has been built around a series of unique business principles and practices that have dramatically changed its trajectory, setting it apart from the other beauty salon franchises and proving its success. As this book shares, Sorbet is a fundamentally different type of business – at its very soul it looks like no other business in South Africa.

In April 2017, the Sorbet Group was acquired for R116 million by Long4Life, the investment holding company owned by Brian Joffe and Kevin Hedderwick. Fuhr was quoted as saying, ‘We are excited about joining Long4Life and the opportunity to work alongside and under the guidance and experience of industry giants. We look forward to building Sorbet into a significant health and beauty conglomerate.’

Professional Beauty Therapy - Level 3 (Paperback, 5th edition): Lorraine Nordmann Professional Beauty Therapy - Level 3 (Paperback, 5th edition)
Lorraine Nordmann
R684 R594 Discovery Miles 5 940 Save R90 (13%) In stock

Fully updated with the latest industry standards, this 5th Edition of the bestselling textbook, Professional Beauty Therapy: The Official Guide to Level 3 by Lorraine Nordmann, has been restructured and written to reflect the changing needs of the beauty industry and advanced students working towards their Level 3 qualification. This well-trusted and respected book will appeal to beauty therapists who want to develop excellence in the beauty industry. Revised in line with the latest National Occupational Standards (2015), this book is delivered in Nordmann's trademark engaging and professional style. It is the only Level 3 textbook endorsed by Habia and VTCT, and is a must have for any advanced beauty therapy student. This book is suitable for those studying for the Level 3 qualification with all awarding associations.

Professional Cooking (Paperback, 9th EMEA Edition): Wayne Gisslen Professional Cooking (Paperback, 9th EMEA Edition)
Wayne Gisslen
R1,213 R1,019 Discovery Miles 10 190 Save R194 (16%) Shipped within 7 - 13 working days
Mastering Fashion Buying and Merchandising Management (Paperback, 1st ed.): David Shaw, Tim Jackson Mastering Fashion Buying and Merchandising Management (Paperback, 1st ed.)
David Shaw, Tim Jackson
R703 R538 Discovery Miles 5 380 Save R165 (23%) In stock

The first academic textbook covering European retail fashion buying and merchandising. It provides a unique insight into best practice across the fashion industry.

Covering design, marketing, sourcing, negotiation, range planning, supply chain and stock management, it clearly integrates current operational practice with theory.

This, combined with a thorough explanation of careers, makes it a key text as it provides an important reference source for existing practitioners, as well as being vital for students, new entrants and those seeking a career change into buying and merchandising.

Fashionopolis - The Price of Fast Fashion - and the Future of Clothes (Hardcover): Dana Thomas Fashionopolis - The Price of Fast Fashion - and the Future of Clothes (Hardcover)
Dana Thomas 1
R514 R419 Discovery Miles 4 190 Save R95 (18%) Shipped within 7 - 12 working days
Barometer of fear - An insiderís account of rogue trading and the greatest banking scandal in history (Paperback): Alexis... Barometer of fear - An insiderís account of rogue trading and the greatest banking scandal in history (Paperback)
Alexis Stenfors
R290 R230 Discovery Miles 2 300 Save R60 (21%) Shipped within 4 - 10 working days

Are recent bank and financial scandals the work of a few Ďbad applesí or an inevitable result of a financial system rotten to its core? In Barometer of Fear Alexis Stenfors guides us through the shadowy world of modern banking, providing an insiderís account of the secret practices Ė including the manipulation of foreign exchange rates Ė which have allowed banks to profit from systematic deception. Containing remarkable and often shocking insights derived from his own experiences in the dealing room, as well as his spectacular fall from grace at Merrill Lynch, Barometer of Fear draws back the curtain on a realm that for too long has remained hidden from public view.

Size Zero - My Life as a Disappearing Model (Hardcover): Victoire Dauxerre Size Zero - My Life as a Disappearing Model (Hardcover)
Victoire Dauxerre 1
R352 R247 Discovery Miles 2 470 Save R105 (30%) Shipped within 7 - 12 working days

A memoir of a brief career as a top model - and the brutally honest account of what goes on behind the scenes in a fascinating, closed industry. Scouted in the street when she is 17, Victoire Dauxerre's story started like a teenager's dream: within months she was on the catwalks of New York's major fashion shows, and part of the most select circle of in-demand supermodels in the world. But when fashion executives and photographers began to pressure her about her weight, forcing her to become ever thinner, Victoire's fantasy came at a cost. Food was now her enemy, and soon, living on only three apples a day and Diet Coke galore, Victoire became anorexic. An unflinching, painful expose of the uglier face of fashion, her testimony is a shocking example of how our culture's mechanisms of anorexia and bulimia can push a young woman to the point of suicide. It is the story of a survivor whose fight against poisonous illness and body image shows us how to take courage and embrace life. Written with Valerie Peronnet.

The Loch Ness Monster (Paperback): Charles Fowkes The Loch Ness Monster (Paperback)
Charles Fowkes
R140 R97 Discovery Miles 970 Save R43 (31%) Shipped within 7 - 12 working days

Step behind the scenes of the biggest mystery of the British Isles Loch Ness is one of the most popular visitor sites in the world. Its stunning beauty draws many, but far more come to experience the mystery of the monster that may lurk in its waters. Known affectionately as 'Nessie', this elusive creature has been chased with great zeal for over a century (it has been seen by over 1000 people) and this enthusiasm shows no sign of diminishing. A new edition, rewritten and with fresh new images, of a Pitkin classic that examines the evidence and the various sitings on this perennial mystery.

Live lead learn - My stories of life and leadership (Paperback): Gail Kelly Live lead learn - My stories of life and leadership (Paperback)
Gail Kelly
R310 R266 Discovery Miles 2 660 Save R44 (14%) Shipped within 4 - 8 working days

Gail Kelly's presence reaches far beyond her own profession. The first female CEO of one of Australia's big four banks, listed by Forbes in 2010 as the eighth most powerful woman in the world, and mother of four (including triplets), Gail is celebrated as one of the finest, most innovative thinkers on leadership and workplace culture. In these personal, practical chapters, Gail shares what she has learned over her remarkable career, drawing from her personal and professional life. As a leader, she argues passionately for the importance of putting people and customers at the heart of a business; of leading with courage and generosity of spirit; and of resilience. Some of these lessons were learned at times of high pressure, and Gail takes us into her thinking as she led Westpac through the global financial crisis and the merger with St.George. But Gail's voice speaks to each of us, whatever our role in life. She explores the absolute importance of loving what you do; learning to learn; backing yourself; and, most importantly, placing your family above all things. At the heart of Gail's refreshing, authentic, integrated approach is how both individuals and companies thrive when they openly address the meaning of what they do, and understand the need to live a whole life. Live Lead Learn is the inspiring story of one of the world's most prominent businesspeople. It is also the story of a Pretoria girl who started out as a Latin teacher before making a shift to banking. Her executive career in the financial services industry spanned 35 years, equally split between the two countries she loves - South Africa and Australia. Her first role was as a teller at the Simmonds Street branch of the SA Perm in Johannesburg. Her last role was that of CEO of Westpac in Australia. Gail describes her journey as an improbable one. It is certainly a fascinating one.

Management Accounting for Hospitality and Tourism (Paperback, New edition): Richard Kotas Management Accounting for Hospitality and Tourism (Paperback, New edition)
Richard Kotas
R782 R99 Discovery Miles 990 Save R683 (87%) In stock

Since the publication of the second edition in 1986, there have been important advances in the field of management accounting. A great deal of progress has been made by hospitality and tourism operators in the area of control techniques, with revenue control in particular receiving a considerable amount of attention. The aim of this new edition is to present all such material and ensure that the book is the most up-to-date. Though retaining the basic structure of the original work, the third edition has been thoroughly revised, up-dated and expanded to cover all the key aspects of tourism.

Hospitality Industry Handbook On Legal Requirements For Hospitality Businesses (Paperback, 4th Edition): Lisa Gordon-Davis,... Hospitality Industry Handbook On Legal Requirements For Hospitality Businesses (Paperback, 4th Edition)
Lisa Gordon-Davis, Peter Cumberlege
R476 R390 Discovery Miles 3 900 Save R86 (18%) In stock

Hoteliers, restaurateurs, licensees and catering managers will, in the course of their work, enter into many legal relationships with other parties whilst at the same time being required to adhere to all of the statutory laws that apply to their business. A sound knowledge of the law is therefore important to the professional owner or manager, as are knowledge of business management and the fundamental skills of the profession.

WJEC Vocational Award Hospitality and Catering Level 1/2 (Paperback): Anita Tull, Alison Palmer WJEC Vocational Award Hospitality and Catering Level 1/2 (Paperback)
Anita Tull, Alison Palmer
R602 Discovery Miles 6 020 Shipped within 7 - 11 working days

Written by renowned author Anita Tull and experienced teacher and examiner Alison Palmer, this student book covers both Units of the WJEC Vocational Award in Hospitality and Catering. It is endorsed by WJEC, providing high quality support you can trust. // Suitable for Level 1 and 2 students, the depth of coverage, language and design of the book has been carefully tailored to their learning needs. // Content is presented in a visually engaging fashion, with bite-sized chunks of information together with bulleted lists, charts, tables, spider-grams and more to help ensure students engage with the content in a meaningful way. // Plenty of practical activities together with learning features such as `Put it into Practice' and `Scenarios' help students translate their knowledge and understanding to the world of work. // Short and extended answer style questions throughout help prepare students for assessment. // Stretch and challenge activities encourage students to work towards achieving a higher grade.

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