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In 2013, former U.S. National Security Agency (NSA) contractor Edward Snowden leaked secret documents revealing that state agencies like the NSA had spied on the communications of millions of innocent citizens. International outrage resulted, but the Snowden documents revealed only the tip of the surveillance iceberg. Apart from insisting on their rights to tap into communications, more and more states are placing citizens under surveillance, tracking their movements and transactions with public and private institutions. The state is becoming like a one-way mirror, where it can see more of what its citizens do and say, while citizens see less and less of what the state does, owing to high levels of secrecy around surveillance.
In this book, Jane Duncan assesses the relevance of Snowden’s revelations for South Africa. In doing so she questions the extent to which South Africa is becoming a surveillance society governed by a surveillance state. Duncan challenges members of civil society to be concerned about and to act on the ever-expanding surveillance capacities of the South African state. Is surveillance used for the democratic purpose of making people safer, or is it being used for the repressive purpose of social control, especially of those considered to be politically threatening to ruling interests? She explores the forms of collective action needed to ensure that unaccountable surveillance does not take place and examines what does and does not work when it comes to developing organised responses.
This book is aimed at South African citizens, academics as well as the general reader, who care about our democracy and the direction it is taking.
The Last Hurrah describes in vivid detail a pivotal moment not just in the history of South Africa, that far-flung imperial outpost, but of the British Empire itself. The year 1947 marked the high-water mark of the British Empire in Africa, but also the very moment at which it began to unravel, ahead of the Afrikaner Nationalist victory in South Africa in 1948, which led inexorably to the Republic of South Africa in 1961 and its departure from the Commonwealth.
Graham Viney's book not only superbly captures a moment in the life of a fractious, recently formed 'nation', before its descent into nearly five decades of darkness, but also gives us an intimate and revealing portrait of the royal family - King George VI, Queen Elizabeth and the Princesses Elizabeth and Margaret - hard at work in support of the national interest. It seems clear that the present Queen Elizabeth must have learned a great deal from her father, but perhaps particularly her mother, about duty and statecraft in the course of this three-month tour, during which the then princess celebrated her twenty-first birthday.
Viney evocatively details the background to the 1947 royal tour of southern Africa, which took in not just the length and breadth of what was then the Union of South Africa, but its neighbours, too: Basutoland (now Lesotho), Bechuanaland (Botswana), Swaziland (very recently renamed the Kingdom of eSwatini), Southern Rhodesia (Zimbabwe) and Northern Rhodesia (Zambia). The royal family travelled ceaselessly, from February to April that year, on a specially commissioned, white-painted train, meeting thousands of people at every stop along the way.
The tour was a show of imperial solidarity and a recognition of South Africa's contribution to the Allied cause during the Second World War, specifically that of South African prime minister Jan Smuts, who, though once an adversary in the Boer War and Churchill's jailer, had served in both British war cabinets and been nicknamed 'the handyman of Empire'. Despite concerns and ongoing controversy, wherever the tour took the Royal Family, South Africans of all kinds turned out in their thousands to cheer and welcome them. But India was to gain independence later that same year and just one year later, Smuts had been ousted from power and South Africa set on the path to becoming a republic.
The Last Hurrah draws skilfully on many diverse sources, including the Royal Archive at Windsor, to explore not just the troubled politics of the time, but also local society and the royal visitors in richly textured, telling detail. The book includes many photographs of the royal family on tour not previously published, including stills from film footage unearthed in the South African Railway Museum archives.
Bonang Matheba has built up her brand, making her face the most recognisable one in South Africa.
Is this a self-help book? Not quite. This is the story of how a girl from Mafikeng in the North West found her face next to that of Halle Berry’s in a worldwide Revlon campaign. The most important lesson from the book, as the subtitle suggests, will be that no one is born made – we all have to work very hard. Much like Bonang did.
While she has given some access into her life through media interviews, Bonang is yet to detail the journey that saw her become a successful, multi-talented businesswoman and TV and radio personality. This book will be a look into Bonang’s life that she has never made public.
UNDERSTANDING FOOD: PRINCIPLES AND PREPARATION is your introductory guide to learning about foods, food preparation, food service, and food science. Integrating these key topics with relevant information about nutrition and the food industry, the Fifth Edition gives you a thorough overview of the different dimensions of food principles-and insight into the variety of career options available in the food industry. Numerous photographs and illustrations help you understand and apply what you read.
In 2008, two broke art school graduates and their coder-whiz friend set up a platform that - in less than a decade - became the largest provider of accommodations in the world. Now valued at $30 billion, Airbnb is in the very top tier of Silicon Valley's 'unicorn' startups. Yet the company has not been without controversy - disrupting a $500 billion hotel industry makes you a few enemies.
This is also a story of regulators who want to shut it down, hotel industry leaders who want it to disappear and neighbourhoods that struggle with private homes open for public rental. But beyond the headlines and the horror stories, Airbnb has changed the terms of travel for a whole generation - where a sense of belonging has built trust between hosts and guests seeking a more original travel experience that hotels have struggled to replicate. This is the first, definitive book to tell the remarkable story behind Airbnb in all its forms - cultural zeitgeist, hotel disruptor, enemy to regulators - and the first in-depth character study of its leader Brian Chesky, the company's curious co-founder and CEO.
It reveals what got Airbnb where it is today, why they are nothing like Uber, and where they are going next.
Truly unique, Closet offers a visual celebration as exceptional as its author. As Nataniel looks back on his 30-year career, he takes us into his closet, showing his first self-made costumes, introducing his three designers and sharing close-up details of the most astounding costumes from his shows. Also with photo shoots, magazine and CD covers, Closet is a visual feast, a collector's item and an ode to an exceptional South African artist.
Closet is ’n unieke, luukse visuele viering en versamelstuk. Nataniël kyk oor sy roemryke loopbaan van 30 jaar terug wanneer hy sy aanhangers ’n kykie in sy klerekas gee. Hy wys van sy eerste kostuums, stel sy drie kostuumontwerpers voor, en vertoon sy heel beste kostuums van naderby. Closet, wat ook fotosessies, CD-omslae en katalogusse insluit, is ’n fees vir die oog en ’n ode aan ’n besondere kunstenaar.
The extensively revised second edition of Issues in Cultural Tourism Studies provides a new framework for analyzing the complexity of cultural tourism and its increasing globalization in existing as well as emergent destinations of the world. The book will focus in particular on the need for even more creative tourism strategies to differentiate destinations from each other using a blend of localized cultural products and innovative global attractions.
The book explores many of the most pertinent issues in heritage, arts, festivals, indigenous, ethnic and experiential cultural tourism in urban and rural environments alike. This includes policy and politics; impact management and sustainable development; interpretation and representation; marketing and branding; and regeneration and planning. As well as exploring the inter-relationships between the cultural and tourism sectors, local people and tourists, the book provides suggestions for more effective and mutually beneficial collaboration. New edition features include:
At the interface between the global and the local, a people-centred approach to planning and development is advocated to ensure that benefits are maximized for local areas, a sense of place and identity are retained, and the tourist experience is enhanced to the full. The text is unique in that it provides a summary and a synthesis of all of the major issues in global cultural tourism, which are presented in an accessible way using a diverse range of international case studies. This is a beneficial and valuable resource for all tourism students.
The story of a ‘rogue unit’ operating within the South African Revenue Service (SARS) became entrenched in the public mind following a succession of sensational reports published by the Sunday Times in 2014. The unit, the reports claimed, had carried out a series of illegal spook operations: they had spied on President Jacob Zuma, run a brothel, illegally bought spyware and entered into unlawful tax settlements.
In a plot of Machiavellian proportions, head of the elite crime-busting unit Johann van Loggerenberg and many of SARS’s top management were forced to resign. Van Loggerenberg’s select team of investigators, with their impeccable track record of busting high-level financial fraudsters and nailing tax criminals, lost not only their careers but also their reputations. Now, in this extraordinary account, they finally get to put the record straight and the rumours to rest: there was no ‘rogue unit’. The public had been deceived, seemingly by powers conspiring to capture SARS for their own ends.
Shooting down the allegations he has faced one by one, Van Loggerenberg tells the story of what really happened inside SARS, revealing details of some of the unit’s actual investigations.
"He either enchants or antagonizes everyone he meets. But even his enemies agree there are three things Ray Kroc does damned well: sell hamburgers, make money, and tell stories." --from Grinding It Out
Few entrepreneurs can claim to have radically changed the way we live, and Ray Kroc is one of them. His revolutions in food-service automation, franchising, shared national training, and advertising have earned him a place beside the men and women who have founded not only businesses, but entire empires. But even more interesting than Ray Kroc the business man is Ray Kroc the man. Not your typical self-made tycoon, Kroc was fifty-two years old when he opened his first franchise. In Grinding It Out, you'll meet the man behind McDonald's, one of the largest fast-food corporations in the world with over 32,000 stores around the globe.
Irrepressible enthusiast, intuitive people person, and born storyteller, Kroc will fascinate and inspire you on every page.
One of the leading texts in the field, The Economics of Recreation, Leisure and Tourism is the ideal introduction to the fundamentals of economics in these industries, helping you to pass an economics module as part of tourism, recreation, events or sport management degrees. It is written in an engaging style that assumes no prior knowledge of economics. It applies economic theory to a range of tourism industry issues at the consumer, business, national and international level by using topical examples to give the theory real-world context. This book is richly illustrated with diagrams, and contains a range of features such as international case studies showcasing current issues, review questions and extracts from journals to aid understanding and further knowledge, as well as new data and statistics. This fifth edition has been revised and updated to include: New content on recent economic data, consumer choice looking at income-leisure decision approaches, growth areas of sports and events, environmental issues, the impact of the global economic crisis and what may happen in the future. Evidence is put forward to provide a sense of the dynamics of world economies. Updated and new international case studies throughout that demonstrate theoretical principles of economics as applied to tourism Updated companion website with PowerPoint slides
Have slums become 'cool'? More and more tourists from across the globe seem to think so as they discover favelas, ghettos, townships and barrios on leisurely visits. But while slum tourism often evokes moral outrage, critics rarely ask about what motivates this tourism, or what wider consequences and effects it initiates.
In this provocative book, Fabian Frenzel investigates the lure that slums exert on their better-off visitors, looking at the many ways in which this curious form of attraction ignites changes both in the slums themselves and on the world stage. Covering slums ranging from Rio de Janeiro to Bangkok, and multiple cities in South Africa, Kenya and India, Slumming It examines the roots and consequences of a growing phenomenon whose effects have ranged from gentrification and urban policy reform to the organization of international development and poverty alleviation.
Controversially, Frenzel argues that the rise of slum tourism has drawn attention to important global justice issues, and is far more complex than we initially acknowledged.
Practical Professional Cookery is recognised throughout the English-speaking world as the established source of recipes for both students and professionals.
Practical Professional Cookery covers the full range of work from the most basic dishes to those requiring advanced techniques. Each recipe is presented in a stepped, easy-to-follow format. This revised third edition has been updated with the inclusion of more international, particularly Australian, food and terminology.
Managing events is both an art and a science. Events managers need to understand and fully embrace the multi-dimensional nature of events management, and cultivate the leadership skills and attitudes in themselves and those they manage. The importance of successfully staging events has increased around the world, as more government agencies begin to realise the potential benefit of using events as strategic development tools.
This third edition of Events Management: A developmental and managerial approach provides a definitive grounding in the development and management of small to large scale events.
The book provides an introduction to events management, then goes on to examine the design, administration and marketing of events, as well as the operational and risk management aspects. It also deals with applied events management through a number of event genre types.
“Do you really think you can clean up bloody scenes like these?”. “Many people start similar businesses, but they never last.” This was the reaction of sceptical policemen and security officers when they first encountered Eileen de Jager (39) and Roelien Schutte (37). But 15 years and about 7 000 crime scenes later, the Blood Sister’s business, Crime Scene Clean-up, is still flourishing. And they have never had a dissatisfied client.
Eileen and Roelien are not only known as the Blood Sisters because they are biological sisters, but also due to the fact that cleaning bloody crime scenes is their day job. Suicides. Homicides. The most gruesome farm murders. But crime is not always involved.
Sometimes the sisters clean up hoarders’ homes – often packed to the ceiling with junk – at other times they help to restore damage caused by fire or floods.
This introductory textbook provides a thorough guide to the management of food and beverage outlets, from their day-to-day running through to the wider concerns of the hospitality industry. It explores the broad range of subject areas that encompass the food and beverage market and its five main sectors - fast food and popular catering, hotels and quality restaurants and functional, industrial, and welfare catering. New to this edition are: Case studies covering the latest industry developments within a wide range of businesses from the UK, the USA and worldwide to help you understand how these ideas work in practice Coverage of contemporary environmental concerns, such as sourcing, sustainability and responsible farming. Issues of how to maintain financial control of a business, handling staff and how to market your operation before discussing ways in which you can deliver quality to the customer It looks at some of the trends affecting the food and beverage industry covering consumers, the environment, ethical concerns as well as developments in technology Updated companion website including case studies, multiple choice questions, PowerPoint slides, revision notes, true or false questions, short answer questions at http://www.routledge.com/books/details/9780080966700/ It is illustrated in full colour and contains end-of-chapter summaries and revision questions to test the readers' knowledge as they progress. Written by authors with many years of industry practice and teaching experience, this book is the ideal guide to the subject for hospitality students and industry practitioners alike.
'A refreshingly honest reminder of what the path to business success really looks like ... It's an amazing tale' Bill Gates
'The best book I read last year was Shoe Dog, by Nike's Phil Knight. Phil is a very wise, intelligent and competitive fellow who is also a gifted storyteller' Warren Buffett
In 1962, fresh out of business school, Phil Knight borrowed $50 from his father and created a company with a simple mission: import high-quality, low-cost athletic shoes from Japan. Selling the shoes from the boot of his Plymouth, Knight grossed $8000 in his first year. Today, Nike's annual sales top $30 billion. In an age of start-ups, Nike is the ne plus ultra of all start-ups, and the swoosh has become a revolutionary, globe-spanning icon, one of the most ubiquitous and recognisable symbols in the world today.
But Knight, the man behind the swoosh, has always remained a mystery. Now, for the first time, he tells his story. Candid, humble, wry and gutsy, he begins with his crossroads moment when at 24 he decided to start his own business. He details the many risks and daunting setbacks that stood between him and his dream - along with his early triumphs. Above all, he recalls how his first band of partners and employees soon became a tight-knit band of brothers. Together, harnessing the transcendent power of a shared mission, and a deep belief in the spirit of sport, they built a brand that changed everything.
A memoir rich with insight, humour and hard-won wisdom, this book is also studded with lessons - about building something from scratch, overcoming adversity, and ultimately leaving your mark on the world.
Sorbet is the fastest growing beauty franchise businesses in Africa. In just ten years the business has gone from being mistaken for an ice-cream shop to being a household name. By 2019 the company is projecting a group turnover of R1 billion. The dramatic growth of Sorbet over the previous five years has driven business leaders to question: ‘What is so different about Sorbet?’
Sorbet has been built around a series of unique business principles and practices that have dramatically changed its trajectory, setting it apart from the other beauty salon franchises and proving its success. As this book shares, Sorbet is a fundamentally different type of business – at its very soul it looks like no other business in South Africa.
In April 2017, the Sorbet Group was acquired for R116 million by Long4Life, the investment holding company owned by Brian Joffe and Kevin Hedderwick. Fuhr was quoted as saying, ‘We are excited about joining Long4Life and the opportunity to work alongside and under the guidance and experience of industry giants. We look forward to building Sorbet into a significant health and beauty conglomerate.’
`A gripping but utterly heartrending read' - The Sunday Times `A must-read for beauty fans and budding entrepreneurs alike' - Glamour `Honest and inspiring' - Good Housekeeping `Inspirational' - Prima `A fantastic read... Honest and inspirational... Jo's couragous story is not just for those who are fans of famous scents and fancy bags, but also for budding entrepreneurs' - The Sun `Inspiring and insightful' - Woman & Home `You won't fail to be inspired by this scented story' - YOU Jo Malone is the inspirational British businesswoman responsible for creating her globally renowned beauty business and, more recently, her new brand 'Jo Loves'. This, her first autobiography, tells in full her incredible journey from modest beginnings as a teenager, struggling with dyslexia and leaving school with no qualifications, to becoming an international brand name and one of the world's most successful entrepreneurs. Jo's lively story explores how her fascination with smell teamed with her natural ability to create world-famous blends such as 'Lime, Basil & Mandarin', revolutionised the way we think about fragrance. Her unique talent for pioneering innovation and originality within her field is unrivalled. Yet, despite her success, she has faced huge challenges with courage and determination, including being diagnosed with breast cancer at the age of 37 and told she only had nine months to live, and her decision to go it alone after selling the original Jo Malone brand to the Estee Lauder Corporation and walking away in 2006. Jo's commitment and down-to-earth approach to life, work and family makes her one of the most likeable and well respected personalities in British retail and her honesty, hard work and entrepreneurial grit are an inspiration to all.
Since the publication of the second edition in 1986, there have been important advances in the field of management accounting. A great deal of progress has been made by hospitality and tourism operators in the area of control techniques, with revenue control in particular receiving a considerable amount of attention. The aim of this new edition is to present all such material and ensure that the book is the most up-to-date. Though retaining the basic structure of the original work, the third edition has been thoroughly revised, up-dated and expanded to cover all the key aspects of tourism.
Today, OPI is known as a global beauty icon, famous for its trend-setting colors, unforgettable shade names, and celebrity collaborations with the biggest stars from film, television, music, and sports. But behind all the glamour is the little-known tale of OPI's unlikely origins-an intimate and inspiring story of a timid schoolgirl who arrives in this country with little money and no English and becomes the business leader and industry game-changer known worldwide as "Suzi, the First Lady of Nails." In I'm Not Really a Waitress--titled after OPI's top-selling nail color--Suzi reveals the events that led her family to flee Communist Hungary and eventually come to New York City in pursuit of the American dream. She shares how those early experiences gave rise to OPI's revolutionary vision of freedom and empowerment, and how Suzi transformed an industry by celebrating the power of color-and of women themselves.
Are recent bank and financial scandals the work of a few ‘bad apples’ or an inevitable result of a financial system rotten to its core? In Barometer of Fear Alexis Stenfors guides us through the shadowy world of modern banking, providing an insider’s account of the secret practices – including the manipulation of foreign exchange rates – which have allowed banks to profit from systematic deception. Containing remarkable and often shocking insights derived from his own experiences in the dealing room, as well as his spectacular fall from grace at Merrill Lynch, Barometer of Fear draws back the curtain on a realm that for too long has remained hidden from public view.
Why is the South African banking industry regarded as one of the best in the world? How is it structured? How did it avoid collapse during the global financial crisis of 2007-2009? Bank Management in South Africa: A risk-based perspective is the first textbook for the South African market to answer these questions. It provides a comprehensive overview of the way banks and their financial risks are managed. The book is divided into five parts: Part One introduces the business of banking by discussing the evolution of financial intermediation theory; Part Two deals with the structure, history, performance and regulatory environment of the South African banking industry; Part Three considers how banks report and measure their performance; Part Four focuses on how banks identify, quantify and manage financial risks; Part Five deals with the management of the asset book, liability book and, importantly, the capital adequacy requirements set by the Basel Committee on Banking Supervision.
Gail Kelly's presence reaches far beyond her own profession. The first female CEO of one of Australia's big four banks, listed by Forbes in 2010 as the eighth most powerful woman in the world, and mother of four (including triplets), Gail is celebrated as one of the finest, most innovative thinkers on leadership and workplace culture. In these personal, practical chapters, Gail shares what she has learned over her remarkable career, drawing from her personal and professional life. As a leader, she argues passionately for the importance of putting people and customers at the heart of a business; of leading with courage and generosity of spirit; and of resilience. Some of these lessons were learned at times of high pressure, and Gail takes us into her thinking as she led Westpac through the global financial crisis and the merger with St.George. But Gail's voice speaks to each of us, whatever our role in life. She explores the absolute importance of loving what you do; learning to learn; backing yourself; and, most importantly, placing your family above all things. At the heart of Gail's refreshing, authentic, integrated approach is how both individuals and companies thrive when they openly address the meaning of what they do, and understand the need to live a whole life. Live Lead Learn is the inspiring story of one of the world's most prominent businesspeople. It is also the story of a Pretoria girl who started out as a Latin teacher before making a shift to banking. Her executive career in the financial services industry spanned 35 years, equally split between the two countries she loves - South Africa and Australia. Her first role was as a teller at the Simmonds Street branch of the SA Perm in Johannesburg. Her last role was that of CEO of Westpac in Australia. Gail describes her journey as an improbable one. It is certainly a fascinating one.
Droom jy daarvan om eendag jou eie gastehuis te bedryf? Of dalk bestuur jy reeds 'n gastehuis wat nie na wense presteer nie? Effektiewe Gastehuisbestuur is beide 'n inleiding tot die bestuur van 'n gastehuis sowel as 'n praktiese handleiding vir reeds bestaande gastehuise. Hierdie boek behandel die sleutelaspekte van die bedryf en gee ook raad wat sal help om die mees algemene slaggate te vermy.
The first academic textbook covering European retail fashion buying and merchandising. It provides a unique insight into best practice across the fashion industry.
Covering design, marketing, sourcing, negotiation, range planning, supply chain and stock management, it clearly integrates current operational practice with theory.
This, combined with a thorough explanation of careers, makes it a key text as it provides an important reference source for existing practitioners, as well as being vital for students, new entrants and those seeking a career change into buying and merchandising.
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