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Books > Business & Economics > Business & management > Sales & marketing > Advertising

Conflicting Accounts - The Creation and Crash of the  Saatchi and Saatchi Advertising Empire (Paperback, New Ed): Kevin Goldman Conflicting Accounts - The Creation and Crash of the Saatchi and Saatchi Advertising Empire (Paperback, New Ed)
Kevin Goldman
R593 Discovery Miles 5 930 Ships in 18 - 22 working days

In this fascinating and in-depth depiction of corporate greed and the politics of power, go behind-the-scenes of the ugly and bitter feud in an industry that is supposed to know the steep price for image run amok. On December 16, 1994, a bloodletting took place in the stylish boardroom at Saatchi & Saatchi, once the world's largest advertising agency. The cofounders of the company, Maurice and Charles Saatchi, were fired after threats by the firm's shareholders but less than a month later, Maurice Saatchi started a rival ad agency and quickly and viciously snapped up former Saatchi & Saatchi clients. With expansive research and eye-opening interviews, Kevin Goldman effortlessly explores this dramatic saga from the early, audacious start of the firm to the meteoritic rise of the Saatchi brothers and their ultimate fall. From the glitzy and extravagant lifestyle of the advertising industry of the 1970s and 1980s to the dramatic mergers and takeovers that altered Madison Avenue and London forever, Conflicting Accounts is an unputdownable and masterful work, perfect for fans of Mad Men and The Smartest Guys in the Room.

Praxishandbuch Filmrecht - Ein Leitfaden fur Film-, Fernseh- und Medienschaffende (German, Hardcover, 3., aktualisierte Aufl.... Praxishandbuch Filmrecht - Ein Leitfaden fur Film-, Fernseh- und Medienschaffende (German, Hardcover, 3., aktualisierte Aufl. 2009)
Hans-Jurgen Homann
R2,478 Discovery Miles 24 780 Ships in 18 - 22 working days

Der Leitfaden zum Filmrecht erlautert in klarer Sprache und anhand zahlreicher Beispiele Rechtsfragen, die im Rahmen der Entwicklung, Herstellung und Auswertung von Film- und Fernsehproduktionen auftreten konnen. Die 3. Auflage berucksichtigt die Fulle der Rechtsprechung und Literatur, die seit der Vorauflage im Oktober 2003 erschienen ist. Der Autor geht auf samtliche Anderungen und ihre Auswirkungen auf die Rechts- und Vertragspraxis im Filmgeschaft ein, um Praktikern den gewohnt aktuellen Leitfaden zum Filmrecht an die Hand zu geben."

Going Negative (Paperback, Ed): Shanto Iyengar, Stephen Ansolabehere Going Negative (Paperback, Ed)
Shanto Iyengar, Stephen Ansolabehere
R488 Discovery Miles 4 880 Ships in 18 - 22 working days

Political advertising has been called the worst cancer in American society. Ads cost millions, and yet the entire campaign season is now filled with nasty and personal attacks. In this landmark six-year study, two of the nation's leading political scientists show exactly how cancerous the ad spot has become. 16 illustrations.

Brand, Meet Story - How to Create Engaging Content to Win Business and Influence Your Audience (Hardcover): Heather Pemberton... Brand, Meet Story - How to Create Engaging Content to Win Business and Influence Your Audience (Hardcover)
Heather Pemberton Levy
R804 Discovery Miles 8 040 Ships in 10 - 15 working days

Think of the last great article you read or the last great speech you heard. Chances are, if you remember one key message, you also remember one compelling story. That's because the best content starts with a story. When it comes to marketing, the best business content starts with a story the audience cares about, not the brand's message about what it wants to sell them. In Brand, Meet Story, Heather Pemberton Levy describes the Story Comes First method, a practical approach that combines techniques from journalism and fiction writing to help brands tell stories that put the readers' interests first. Whereas most brand marketers create content to sell their product, service or technology, the Story Comes First method turns this approach on its head to create content with the "human moments" that truly engage an audience. Filled with examples from Levy's experience creating content marketing programs, trade books, and hundreds of articles for a variety of B2B and B2C brands, the book shows readers a step-by-step approach to create content designed to deliver business results. Brand, Meet Story explains the key ways to uncover what your audience cares about and how to turn brand messaging into stories that matter. Levy inspires readers to develop a compelling voice that will carry the brand tone and values across all channels, and helps them turn their ideas into engaging, story-driven content their audiences will read, love, and share.

Streaming Culture - Subscription Platforms And The Unending Consumption Of Culture (Paperback): David Arditi Streaming Culture - Subscription Platforms And The Unending Consumption Of Culture (Paperback)
David Arditi
R576 Discovery Miles 5 760 Ships in 18 - 22 working days

The explosion of services such as Netflix, Spotify, Disney+, Apple Music, Amazon Prime and YouTube, which allow us to access content at the click of a button, has turned the norms surrounding cultural consumption upside down. How has this shift to an apparently unending supply of content affected the way we consume our favourite binge-worthy show, blockbuster movie or hot new album release? Positioning streaming alongside a major shift to contemporary capitalism, David Arditi demonstrates that streaming platforms have created an economy where consumers pay more for the same amount of consumptive time. Encouraging us to look beyond the seemingly limitless supply of multimedia content, Arditi calls attention to the underlying dynamics of instant viewing - in which our access to content depends on any given service's willingness, and ability, to license it.

Narrative Der Ueberwachung - Typen, Mediale Formen Und Entwicklungen (German, Hardcover): Kilian Hauptmann, Martin Hennig, Hans... Narrative Der Ueberwachung - Typen, Mediale Formen Und Entwicklungen (German, Hardcover)
Kilian Hauptmann, Martin Hennig, Hans Krah
R1,576 Discovery Miles 15 760 Ships in 10 - 15 working days

In Film und Literatur gibt es durch kanonisierte UEberwachungserzahlungen eine Vielzahl von Narrativen der UEberwachung, die in das Alltagswissen ubergegangen sind und die kulturellen Verhandlungen und Vorstellungen von Privatheit und Autonomie pragen. Doch auch in einer Vielzahl von anderen Medien und Diskursen lassen sich Narrative der UEberwachung finden, wie etwa im Computerspiel, in der Werbung, in Dokumentationen oder der Aktionskunst, und nicht zuletzt in der Wissenschaft selbst. Der Band widmet sich Modellierungen von UEberwachung und geht Entwicklungen von Erzahlungen und Diskursen anhand von verschiedenen Beispielen nach. Die interdisziplinaren Perspektiven nehmen dabei auch das Verhaltnis der UEberwachungsnarrative zu Sicherheits-, Privatheits- und Digitalisierungsthemen in den Blick.

Marketing en Facebook - Una Guia Completa para Crear Autoridad, Generar Compromiso y Hacer Dinero a traves de Facebook (Libro... Marketing en Facebook - Una Guia Completa para Crear Autoridad, Generar Compromiso y Hacer Dinero a traves de Facebook (Libro en Espanol/Facebook Marketing Spanish Book Version) (Spanish, Hardcover)
Mark Smith
R516 R480 Discovery Miles 4 800 Save R36 (7%) Ships in 18 - 22 working days
Werbung im Jahr 1947 (German, Hardcover, Reprint 2017 ed.): Christiane Adam-Wintjen Werbung im Jahr 1947 (German, Hardcover, Reprint 2017 ed.)
Christiane Adam-Wintjen
R3,344 Discovery Miles 33 440 Ships in 10 - 15 working days

This study is historical and pragmatic in its approach and examines the first advertisements in German postwar magazines prior to the currency reform in 1948. One central interest of the study is advertising as part of the cultural history of everyday life reflecting the specific living (and survival) conditions and the intellectual climate of the period. Others are the conditions determining what advertising looked like and the intentions of the advertising experts. What kind of advertising was appropriate to a period of upheaval and general (language) crisis? The author indicates the traditions drawn upon and the emergence of new patterns adumbrating 'modern' contemporary advertising strategies.

Advertising in the Aging Society - Understanding Representations, Practitioners, and Consumers in Japan (Paperback, 1st ed.... Advertising in the Aging Society - Understanding Representations, Practitioners, and Consumers in Japan (Paperback, 1st ed. 2016)
Florian Kohlbacher, Michael Prieler
R1,368 Discovery Miles 13 680 Ships in 18 - 22 working days

Population aging is a powerful megatrend affecting many countries around the world. This demographic shift has vast effects on societies, economies and businesses, and thus also for the advertising industry. Advertising in the Aging Society presents insights from a large-scale content analysis as well as questionnaire surveys among advertising practitioners and consumers in Japan. As the most aged society in the world, Japan lends itself as particularly suitable to study the implications of population aging. This book shows that older people, and especially older women, are highly underrepresented in advertising and are generally portrayed in stereotypical, albeit not necessarily unfavorable ways. This is despite the fact that advertising practitioners have a generally positive view towards using older models, even though only for an older target audience. Finally the book explore how both younger and older consumers perceive the representation of older people in advertising as stereotypical and partly negative, and are willing to boycott companies portraying older people negatively.

Managing Brands in 4D - Understanding Perceptual, Emotional, Social and Cultural Branding (Paperback): Jacek Pogorzelski Managing Brands in 4D - Understanding Perceptual, Emotional, Social and Cultural Branding (Paperback)
Jacek Pogorzelski
R979 Discovery Miles 9 790 Ships in 18 - 22 working days

Brand is not an image or an idea, brand is associations or memory, feelings or emotions, attitudes, beliefs, and values, and experiences and lifestyles. Brand belongs to all of these categories, but the existing brand models almost all work under the assumption that there is only one type of brand, preventing true successful brand creation. Here Pogorzelski dives into the four methods and levels that organize the world of brand management, showcasing the research and tools needed to not only entice purchases, but create ideologies and support a specific lifestyle and culture, leading to true successful brands.

Marketing: A Very Short Introduction (Paperback): Kenneth Le Meunier-FitzHugh Marketing: A Very Short Introduction (Paperback)
Kenneth Le Meunier-FitzHugh
R280 R253 Discovery Miles 2 530 Save R27 (10%) Ships in 9 - 17 working days

Very Short Introductions: Brilliant, Sharp, Inspiring Marketing is pivotal in today's world. Used for determining and satisfying the needs of the customer, it stands at the interface between an organisation and its environment. Marketing provides customer and competitor information to the organisation, as well as creating awareness of the company's offering. As globalization creates increasing challenges to established marketing practices, marketing efforts need to reposition and adapt continuously to maintain an organisation's ability to reach potential customers. This Very Short Introduction provides a general overview of the function and importance of marketing to modern organisations. Kenneth Le Meunier-FitzHugh discusses how marketing remains central to creating competitive advantage, and why it needs to be forward looking and constantly reinventing itself in line with new developments in the marketplace, such as the growth of social media, and the importance of ethics and responsible marketing. He shows how this has led to the role of marketing expanding beyond advertising and promotion, encompassing a broader sense of customer relationship management. He also considers how marketers need to remain able to manage the marketing mix in response to their understanding of customer's purchasing habits. ABOUT THE SERIES: The Very Short Introductions series from Oxford University Press contains hundreds of titles in almost every subject area. These pocket-sized books are the perfect way to get ahead in a new subject quickly. Our expert authors combine facts, analysis, perspective, new ideas, and enthusiasm to make interesting and challenging topics highly readable.

Truth about Digital Marketing - Effective Marketing in 21st Century: Digital Ad (Paperback): H Hoyles Truth about Digital Marketing - Effective Marketing in 21st Century: Digital Ad (Paperback)
H Hoyles
R222 Discovery Miles 2 220 Ships in 18 - 22 working days
Excel 2019 for Advertising Statistics - A Guide to Solving Practical Problems (Paperback, 2nd ed. 2020): Thomas J. Quirk, Eric... Excel 2019 for Advertising Statistics - A Guide to Solving Practical Problems (Paperback, 2nd ed. 2020)
Thomas J. Quirk, Eric Rhiney
R1,408 Discovery Miles 14 080 Ships in 18 - 22 working days

Newly revised for Excel 2019, this text is a step-by-step guide for students taking a first course in statistics for advertising and for advertising managers and practitioners who want to learn how to use Excel to solve practical statistics problems in the workplace, whether or not they have taken a course in statistics. Excel 2019 for Advertising Statistics explains statistical formulas and offers practical examples for how students can solve real-world advertising statistics problems. Each chapter offers a concise overview of a topic, and then demonstrates how to use Excel commands and formulas to solve specific advertising statistics problems. This book demonstrates how to use Excel 2019 in two different ways: (1) writing formulas (e.g., confidence interval about the mean, one-group t-test, two-group t-test, correlation) and (2) using Excel's drop-down formula menus (e.g., simple linear regression, multiple correlation and multiple regression, and one-way ANOVA). Three practice problems are provided at the end of each chapter, along with their solutions in an appendix. An additional practice test allows readers to test their understanding of each chapter by attempting to solve a specific practical advertising statistics problem using Excel; the solution to each of these problems is also given in an appendix. This latest edition features a wealth of new end-of-chapter problems and an update of the chapter content throughout.

Soda Goes Pop - Pepsi-Cola Advertising and Popular Music (Paperback): Joanna K. Love Soda Goes Pop - Pepsi-Cola Advertising and Popular Music (Paperback)
Joanna K. Love
R1,045 Discovery Miles 10 450 Ships in 10 - 15 working days

From its 1939 'Nickel, Nickel' jingle to pathbreaking collaborations with Michael Jackson and Madonna to its pair of X Factor commercials in 2011 and 2012, Pepsi-Cola has played a leading role in drawing the American pop music industry into a synergetic relationship with advertising. This idea has been copied successfully by countless other brands over the years, and such commercial collaboration is commonplace today-but how did we get here? How and why have pop music aesthetics been co-opted to benefit corporate branding? What effect have Pepsi's music marketing practices in particular had on other brands, the advertising industry, and popular music itself? Soda Goes Pop investigates these and other vital questions around the evolving relationships between popular music and corporate advertising. Joanna K. Love joins musical analysis, historical research, and cultural theory to trace parallel shifts in these industries over eight decades. In addition to scholarly and industry resources, she draws on first-hand accounts, pop culture magazines, trade press journals, and other archival materials. Pepsi's longevity as an influential American brand, its legendary commercials, and its pioneering, relentless pursuit of alliances with American musical stars makes the brand a particularly instructive point of focus. Several of the company's most famous ad campaigns are prime examples of the practice of redaction, whereby marketers select, censor, and restructure musical texts to fit commercial contexts in ways that revise their aesthetic meanings and serve corporate aims. Ultimately, Love demonstrates how Pepsi's marketing has historically appropriated and altered images of pop icons and the meanings of hit songs, and how these commercials shaped relationships between the American music business, the advertising industry, and corporate brands. Soda Goes Pop is a rich resource for scholars and students of American studies, popular culture, advertising, broadcast media, and musicology. It is also an accessible and informative book for the general reader, as Love's musical and theoretical analyses are clearly presented for non-specialist audiences and readers with varying degrees of musical knowledge.

Scientific Advertising (Paperback): Claude Hopkins Scientific Advertising (Paperback)
Claude Hopkins
R391 Discovery Miles 3 910 Ships in 18 - 22 working days
Advertising For Dummies 2e (Paperback, 2nd Edition): G. Dahl Advertising For Dummies 2e (Paperback, 2nd Edition)
G. Dahl
R444 R388 Discovery Miles 3 880 Save R56 (13%) Ships in 10 - 15 working days

So, you need to create an advertising campaign that brings in more customers, adds more dollars to your bottom line, and validates all the reasons you went into business in the first place. But how can you make your ad look and sound like champagne if your budget can only afford beer? Are you wasting your time trying to sell ice to an Eskimo?

The world of advertising can seem like a daunting place--but it doesn't have to be. "Advertising for Dummies" coaches you through the process and shows you how to: Identify and reach your target audienceDefine and position your messageGet the most bang for your buckProduce great ads for every mediumBuy the different mediaCreate buzz and use publicityResearch and evaluate your competition

"Advertising for Dummies" offers newbies a real-world look at the ins and outs of advertising--from online and print to TV, radio, and outdoor formats--to show you how you can easily develop and execute a successful campaign on any budget. Plus, you'll find a glossary of common buzzwords you may encounter along the way so you can talk the talk like the advertising guru you (almost) are With simple tips on how to write memorable ads and timeless lessons from the legends, this book is packed with everything you need to have people from New York to Los Angeles whistling your jingle.

Goods - Advertising, Urban Space, and the Moral Law of the Image (Hardcover): Emanuele Coccia Goods - Advertising, Urban Space, and the Moral Law of the Image (Hardcover)
Emanuele Coccia; Translated by Marissa Gemma
R2,158 R1,907 Discovery Miles 19 070 Save R251 (12%) Ships in 10 - 15 working days

Objects are all around us - and images of objects, advertisements for objects. Things are no longer merely purely physical or economic entities: within the visual economy of advertising, they are inescapably moral. Any object, regardless of its nature, can for at least a moment aspire to be "good," can become not just an object of value but a complex of possible happiness, a moral source of perfection for any one of us. Our relation to things, Coccia, argues in this provocative book, is what makes us human, and the object world must be conceived as an ultimate artifact in order for it to be the site of what the philosophical tradition has considered "the good." Thinking a radical political praxis against a facile materialist critique of things, Coccia shows how objects become the medium through which a city enunciates its ethos, making available an ethical life to those who live among them. When we acknowledge that our notion of "the good" resides within a world of things, we must grant that in advertising, humans have revealed themselves as organisms that are ethically inseparable from the very things they produce, exchange, and desire. In the advertising imaginary, to be human is to be a moral cyborgs whose existence attains ethical perfection only via the universe of things. The necessary alienation which commodities cause and express is moral rather than economic or social; we need our own products not just to survive biologically or to improve the physical conditions of our existence, but to live morally. Ultimately, Coccia's provocative book offers a radically political rethinking of the power of images. The problem of contemporary politics is not the anesthetization of words but the excess power we invest in them. Within images, we already live in another form of political life, which has very little to do with the one invented and formalized by the ancient and modern legal tradition. All we need to do is to recognize it. Advertising and fashion are just the primitive, sometimes grotesque, but ultimately irrepressible prefiguration of the new politics to come.

Goods - Advertising, Urban Space, and the Moral Law of the Image (Paperback): Emanuele Coccia Goods - Advertising, Urban Space, and the Moral Law of the Image (Paperback)
Emanuele Coccia; Translated by Marissa Gemma
R710 Discovery Miles 7 100 Ships in 10 - 15 working days

Objects are all around us - and images of objects, advertisements for objects. Things are no longer merely purely physical or economic entities: within the visual economy of advertising, they are inescapably moral. Any object, regardless of its nature, can for at least a moment aspire to be "good," can become not just an object of value but a complex of possible happiness, a moral source of perfection for any one of us. Our relation to things, Coccia, argues in this provocative book, is what makes us human, and the object world must be conceived as an ultimate artifact in order for it to be the site of what the philosophical tradition has considered "the good." Thinking a radical political praxis against a facile materialist critique of things, Coccia shows how objects become the medium through which a city enunciates its ethos, making available an ethical life to those who live among them. When we acknowledge that our notion of "the good" resides within a world of things, we must grant that in advertising, humans have revealed themselves as organisms that are ethically inseparable from the very things they produce, exchange, and desire. In the advertising imaginary, to be human is to be a moral cyborgs whose existence attains ethical perfection only via the universe of things. The necessary alienation which commodities cause and express is moral rather than economic or social; we need our own products not just to survive biologically or to improve the physical conditions of our existence, but to live morally. Ultimately, Coccia's provocative book offers a radically political rethinking of the power of images. The problem of contemporary politics is not the anesthetization of words but the excess power we invest in them. Within images, we already live in another form of political life, which has very little to do with the one invented and formalized by the ancient and modern legal tradition. All we need to do is to recognize it. Advertising and fashion are just the primitive, sometimes grotesque, but ultimately irrepressible prefiguration of the new politics to come.

Advertising - What Everyone Needs to Know (R) (Hardcover): Mara Einstein Advertising - What Everyone Needs to Know (R) (Hardcover)
Mara Einstein
R1,330 R1,081 Discovery Miles 10 810 Save R249 (19%) Ships in 10 - 15 working days

3000. That's the number of marketing messages the average American confronts on a daily basis from TV commercials, magazine and newspaper print ads, radio commercials, pop-up ads on gaming apps, to pre-roll on YouTube videos and native advertising on mobile news apps. These commercial messages are so pervasive that we cannot help but be affected by perpetual come-ons to keeping buying. Over the last decade, advertising has become more devious, more digital, and more deceptive, with an increasing number of ads designed to appear to the untrained eye to be editorial content. It's easy to see why. As we have become smarter at avoiding ads, advertisers have become smarter about disguising them. Mara Einstein exposes how our shopping, political and even dating preferences are unwittingly formed by brand images and the mythologies embedded in them. Advertising: What Everyone Needs to Know (R) helps us combat the effects of manipulative advertising, and enables the reader to understand how marketing industries work in the digital age, particularly in their uses and abuses of Big Data. Most importantly, it awakens us to advertising's subtle and not so subtle impact on our lives-both as individuals and as a global society. What ideas and information are being communicated to us-and to what end?

Consuming Dance - Choreography and Advertising (Paperback): Colleen T. Dunagen Consuming Dance - Choreography and Advertising (Paperback)
Colleen T. Dunagen
R1,283 Discovery Miles 12 830 Ships in 10 - 15 working days

Dance in TV advertisements has long been familiar to Americans as a silhouette dancing against a colored screen, exhibiting moves from air guitar to breakdance tricks, all in service of selling the latest Apple product. But as author Colleen T. Dunagan shows in Consuming Dance, the advertising industry used dance to market items long before iPods. In this book, Dunagan lays out a comprehensive history and analysis of dance commercials to demonstrate the ways in which the form articulates with, informs, and reflects U.S. culture. In doing so, she examines dance commercials as cultural products, looking at the ways in which dance engages with television, film, and advertising in the production of cultural meaning. Throughout the book, Dunagan interweaves semiotics, choreographic analysis, cultural studies, and critical theory in an examination of contemporary dance commercials while placing the analysis within a historical context. She draws upon connections between individual dance-commercials and the discursive and production histories to provide a thorough look into brand identity and advertising's role in constructing social identities.

Rule the World - Master the power of storytelling to inspire, influence and succeed (Paperback): Paul Furlong Rule the World - Master the power of storytelling to inspire, influence and succeed (Paperback)
Paul Furlong
R495 Discovery Miles 4 950 Ships in 18 - 22 working days

What difference could you make if people hung on your every word, every time you spoke? How different would your world be if your marketing was more influential? And if you closed more sales and earned more commission, what would your life look like? The common factor between inspiring leaders, influential marketeers, and great sales people is that they inspire action in the people around them. How do they do this? By telling well-told stories. There is an element of art to a well-told story, but behind the art is a great deal of craft. And that means that it can be learned, practiced, and perfected. In this book you'll learn why storytelling is so powerful; how to structure your story for maximum impact; how to engage emotionally and create a connection with your audience; how to take your storytelling to the next level; how to collect stories; and how to ensure that storytelling permeates your entire organisation to shape its culture and perception. Using memorable stories, relatable examples, and step-by-step advice, this book is a comprehensive guide to move others in the direction you want them to go.

D&AD. The Copy Book (Hardcover): Dad D&AD. The Copy Book (Hardcover)
Dad
R634 R575 Discovery Miles 5 750 Save R59 (9%) Ships in 9 - 17 working days

In 1995, the D&AD published a book on the art of writing for advertising. The then best-selling book remains an important reference work today-a bible for creative directors. D&AD and TASCHEN have joined forces to bring you an updated and redesigned edition of the publication. Regarded as the most challenging field in advertising, copywriting is usually left to the most talented professionals-often agency leaders or owners themselves. The book features a work selection and essays by 53 leading professionals in the world, including copywriting superstars such as David Abbott, Lionel Hunt, Steve Hayden, Dan Wieden, Neil French, Mike Lescarbeau, Adrian Holmes, and Barbara Nokes. The lessons to be learned on these pages will help you create clearer and more persuasive arguments, whether you are writing an inspiring speech, an engaging web banner or a persuasive letter. This is not simply a "must-have" book for people in advertising and marketing, it is also a "should-have" for anyone who needs to involve or influence people, by webpage, on paper, or in person. About the series Bibliotheca Universalis - Compact cultural companions celebrating the eclectic TASCHEN universe!

Instagram Marketing Step-By-Step - The Guide To Instagram Advertising That Will Teach You How To Sell Anything Through... Instagram Marketing Step-By-Step - The Guide To Instagram Advertising That Will Teach You How To Sell Anything Through Instagram - Learn How To Develop A Strategy And Grow Your Business (Paperback)
Bryan Bren
R445 R413 Discovery Miles 4 130 Save R32 (7%) Ships in 18 - 22 working days
Customer Relationship Management - The Foundation of Contemporary Marketing Strategy (Hardcover, 2nd edition): Roger J. Baran,... Customer Relationship Management - The Foundation of Contemporary Marketing Strategy (Hardcover, 2nd edition)
Roger J. Baran, Robert J. Galka
R10,616 Discovery Miles 106 160 Ships in 10 - 15 working days

This book balances the behavioral and database aspects of customer relationship management, providing students with a comprehensive introduction to an often overlooked, but important aspect of marketing strategy. Baran and Galka deliver a book that helps students understand how an enhanced customer relationship strategy can differentiate an organization in a highly competitive marketplace. This edition has several new features: Updates that take into account the latest research and changes in organizational dynamics, business-to-business relationships, social media, database management, and technology advances that impact CRM New material on big data and the use of mobile technology An overhaul of the social networking chapter, reflecting the true state of this dynamic aspect of customer relationship management today A broader discussion of the relationship between CRM and the marketing function, as well as its implications for the organization as a whole Cutting edge examples and images to keep readers engaged and interested A complete typology of marketing strategies to be used in the CRM strategy cycle: acquisition, retention, and win-back of customers With chapter summaries, key terms, questions, exercises, and cases, this book will truly appeal to upper-level students of customer relationship management. Online resources, including PowerPoint slides, an instructor's manual, and test bank, provide instructors with everything they need for a comprehensive course in customer relationship management.

Customer Relationship Management - The Foundation of Contemporary Marketing Strategy (Paperback, 2nd edition): Roger J. Baran,... Customer Relationship Management - The Foundation of Contemporary Marketing Strategy (Paperback, 2nd edition)
Roger J. Baran, Robert J. Galka
R3,688 Discovery Miles 36 880 Ships in 10 - 15 working days

This book balances the behavioral and database aspects of customer relationship management, providing students with a comprehensive introduction to an often overlooked, but important aspect of marketing strategy. Baran and Galka deliver a book that helps students understand how an enhanced customer relationship strategy can differentiate an organization in a highly competitive marketplace. This edition has several new features: Updates that take into account the latest research and changes in organizational dynamics, business-to-business relationships, social media, database management, and technology advances that impact CRM New material on big data and the use of mobile technology An overhaul of the social networking chapter, reflecting the true state of this dynamic aspect of customer relationship management today A broader discussion of the relationship between CRM and the marketing function, as well as its implications for the organization as a whole Cutting edge examples and images to keep readers engaged and interested A complete typology of marketing strategies to be used in the CRM strategy cycle: acquisition, retention, and win-back of customers With chapter summaries, key terms, questions, exercises, and cases, this book will truly appeal to upper-level students of customer relationship management. Online resources, including PowerPoint slides, an instructor's manual, and test bank, provide instructors with everything they need for a comprehensive course in customer relationship management.

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