In the past few years, so many scandals have rocked corporate South Africa that crises seem to be the norm rather than the exception. In the glare of the public eye, with cameras, microphones and cellphones in their face, many leaders who excel in organisations suddenly become scared, confused and can even appear shady.

When Crisis Strikes looks at a variety of crises in the age of social media in South Africa and abroad, with examples of who got it right, who got it wrong and how they could have done better. The organisations range from schools to local companies to multinationals caught up in state capture claims and giants such as Boeing and BP.

The book provides ten simple and effective rules to help manage crisis situations. The practical advice in each rule is backed up by academic research that draws from public relations, marketing, management, leadership and psychology. It combines insights from a seasoned journalist and an accomplished academic to give you the advice and tools to ward off a crisis before it strikes and, if it’s too late, to resolve a situation quickly and with integrity.

MaZwane has become a legend in South Africa as a pioneering entrepreneur – and an inspiration for those who ask questions about opportunities in the informal township economy. Her answer to those who doubt whether they can make it, is that you do it through perseverance, sacrifice, seizing opportunities, and offering superior products and service.

In 1989 Phumlaphi (‘Rita’) Zwane left KwaZulu-Natal to find work in Johannesburg after becoming a teenage mother. She could count on the love of her family, a matric certificate and her faith, but had no job prospects, and no knowledge of the business world or life in the big cities. Her memoir takes the reader from the tough times of finding her feet in Johannesburg, through a variety of jobs and life experiences, to finally fighting her way to success as a respected member of the township economy and starting the successful Imbizo Shisanyama business. MaZwane tells how she progressed from having virtually no income or permanent home to becoming the first person to formalise and commercialise shisanyama in the townships – and provide a comfortable home and legacy for her children.

Along the way, she befriended many people who contributed accommodation, job opportunities, advice, and companionship. With them cheering her on, she learned how to navigate the different and difficult aspects of the hospitality industry – and slowly reach her desired place of independent security. Conquering the Poverty of the Mind shows the true grit of a Zulu girl who believed in herself – and did it against all odds.

Whitey Basson, een van SA se mees suksesvolle sakeleiers, word deur sy eweknieë beskryf as “geniaal”. Whitey het ’n legende geword toe hy, in SA se beroemdste oorname, die sukkelende OK Bazaars vir een rand gekoop het. In dié gemagtigde biografie vertel die bekroonde sakejoernalis Niel Joubert die volle storie van Whitey se opkoms en fabelagtige sukses.

Van ’n paar klein winkeltjies, gewaardeer teen R1 miljoen, het hy Shoprite in Afrika se grootste kleinhandelaar omskep – en die 35ste grootste kleinhandelaar in die wêreld. Ná jare se navorsing, en baie ure in gesprek met Whitey self, herskep Joubert Whitey se kleurryke lewe, van sy seunsdae op die plaas buite Porterville via Pep Stores tot Shoprite.

Nadat hy Grand Bazaars, Checkers en OK Bazaars oorneem, bereik Whitey uiteindelik sy groot mikpunt: om Pick n Pay verby te steek. In die proses het hy SA se grootste private werkgewer geword en welvaart geskep vir tallose Suid-Afrikaners. ’n Hoogs leesbare en inspirerende sakestorie.

Previously titled Lawful Living, this second edition is revised, expanded, updated and now fully indexed.

It presents a compilation of the provisions tucked away in nearly 300 South African statutes, which lay down the law for compliance – whether in business, at home, or by Government. The provisions have been rewritten in plain language by a senior advocate with 35 years' legal experience. They are neatly arranged into areas of commerce, industry and everyday life and can be found quickly - and understood.

The book does not deal with compliance frameworks internal and specific to corporations, and professional or industry associations and bodies. However, it is an invaluable resource for professionals, businesses, law-enforcement agencies, and all citizens: in other words, those who want to stay compliant - or hold accountable the government, their municipality, their neighbour or their competitor.

Tailored specifically to the digital world in the 2020s, this easy-to-read practical guide is packed with expert insights along with plenty of real world examples.

Weaving core digital marketing principles into a specifically South African context, you’ll learn:

• How to craft a digital sales strategy
• How to create a website
• The basics of search engine optimisation
• How to write emotive web copy that inspires action
• How to navigate the world of influencers and social media

Wegelin presents an introduction to everyday building construction as practiced in southern Africa, from drawing practice, contours and stormwater, materials science and properties, energy conscious construction, masonry house construction, foundations, construction in reinforced concrete, steel and timber, roofs, joinery and external elements. Topics are introduced with a historical review and are lavishly illustrated with photos, maps and drawings. This book introduces the relationship between construction technology and design, essential knowledge for architects, building designers, builders and even building clients.

Regulating for Rivalry in Africa assesses the development of competition regimes in Africa through a combination of chapters which give in-depth assessments of countries’ experiences. The insights in this book combine critical analysis with insider knowledge on competition enforcement in Africa.

This volume makes an important contribution in assessing how the competition regimes are functioning in practice against the challenges involved and the emerging competition dynamics which have arisen as markets have evolved. The book includes reviews of the Kenya, Zambia and Common Market for Eastern and Southern Africa competition authorities and tackles contemporary issues such as buyer power and digitalization.

It covers competition in agri-food markets, which are of critical importance given shocks from COVID-19, the Russia- Ukraine war and climate change.

Basil O’Hagan’s latest book is a treasure trove of 175 tips on how to deliver the best customer service, whatever your industry. Deliver sensational service! Build loyalty! Grow Profits!

Basil shares his decades of experience in this critical discipline in one easy-to-read volume. Learn to plan and implementworld-class customer service, how to build a service culture, the importance of atmosphere and how to deliver customer service on social media.

Real, practical advice from the best in the game.

Money is the most important human invention after language. It provides tokens for the faith we have in each other and society – but that trust has been violated repeatedly throughout history by the middlemen and authorities we rely upon in order to transact with each other.

Now a new kind of money promises to rescue us from these tyrants and return us to the roots of money, without relying on third-parties. Instead of putting our faith in banks and governments, we can trust math.

Simon Dingle has been working with Bitcoin and other cryptocurrencies since 2011, designing products that make it easier to engage with this new world of money. He is also a broadcaster, writer and speaker who makes complex subjects simple for his audiences. Having led the product team at one of the world’s first Bitcoin exchanges and on other popular fintech products, Simon continues to design and invest in projects that make money more fair, this in addition to his weekly radio show on 5FM that helps people with technology more generally.

In his first book Simon looks at the evolution of human trust that not only explains how cryptocurrencies work and the origins of Bitcoin, but how you can use these networks to take control of your own financial universe. A highly readable account of a complex subject, In Math We Trust is all you need to find out about the future of money.

Whitey Basson, remarkable business leader, is often hailed as a ‘genius’ by his peers. Basson became a legend when, in the most famous takeover deal in SA, he bought OK Bazaars for the nominal sum of a single Rand. In this authorised biography, the award-winning financial journalist Niel Joubert pieces together the complex, fascinating story of how Basson grew Shoprite from eight small stores valued at R1 million into the largest retailer in Africa, and the 35th largest retailer in the world.

Based on years of research, including many hours spent with Basson, Joubert traces his life in colourful detail, from a Porterville farm, to Pep Stores, to where he sets out to apply the 'Pep formula' to the unforgiving world of food.

Starting from a small office filled with boxes, Basson built Shprite via growth and acquisitions, swallowing Grand Bazaars, Checkers, and others before the famous OK Bazaars deal, and finally reaching his lifelong target of eclipsing Pick n Pay.

The Law Of Banking And Payment In South Africa provides an explanation of some of the more important aspects of the law applicable to banks and banking in South Africa, along with the principles that govern payment and payment systems in this country.

The Law Of Banking And Payment In South Africa covers the following areas: a general introduction to banks and banking law; the nature of banking law and its sources; the role and function of the Reserve Bank and the various statutes that regulate banks; the bank–customer relationship; miscellaneous banking services provided by banks; general principles of payment; the law applicable to various payment systems; unauthorised cheque payments and unauthorised electronic funds transfers; international sale transactions; and bank guarantees.

The aim of the authors is to provide a text that is both accessible for students and other persons seeking to gain a basic understanding of the subject, and comprehensive enough to be useful to lawyers, bankers and those who work in the field of banking and finance.

A practical and theoretical manual for real estate practitioners.

During many years in practice, the author has identified the most common problems and known pitfalls associated with the industry, which are highlighted in this text. Thorough knowledge of the contents of this book will enable the practitioner to handle calculations related to the time value of money with confidence.

The manual will be equally useful to students of real estate and financial theory.

Why is it that some people work hard, yet remain poor? How is it that others seem to rise out of poverty and become affluent in a short span of time? The answers are in this little book, which everyone should read at some point in their life. If they did, they would know how to become rich relatively quickly. If not, they might spend years working back-breakingly hard, without ever breaking even. That’s how powerful the principles contained in this book are.

The answers to escaping poverty and becoming wealthy are actually well known; they have been tested by time and replicated in different countries, by families and by individuals who have become astonishingly rich. And when you simply follow the principles, they work.

So what are these principles that genuinely lift people out of poverty and ensure their personal wealth? Here are 50. They all work. They will make you richer. They remove the emotion, the politics and the clutter from our thoughts about wealth, and they go straight to the heart of one simple issue: what it genuinely takes to become rich. Prepare to train your brain for wealth. Prepare to become ‘poverty proof ’ for life.

The chief financial officer (CFO) is critical to a company’s financial success. In Masters of Money, chartered accountant and entrepreneur KC Rottok Chesaina interviews 31 CFOs from South Africa’s top companies, most JSE-listed, to uncover their strategies for success.

Masters of Money goes behind the scenes and allows students, professionals, entrepreneurs and managers to learn from the best. In sharing valuable lessons – learnt over many years – these finance leaders give readers the inside track to make it in the world of business. They share insights on the key elements of an effective strategy, the power of good communication, how to lead teams effectively, why values are important in the workplace, and how to deal with crises. Their stories show the human face behind the number cruncher and give readers a glimpse of the X-factor needed to rise to the top.

Featured companies include MTN South Africa, JSE, Old Mutual, FirstRand, Capitec, Nedbank, Investec, Sanlam, Redefine Properties, Liberty, Discovery, Aspen Pharmacare, Life Healthcare, Woolworths, Pick n Pay, Massmart, Nampak, Sasol, Impala Platinum, Barloworld, Anglo American Platinum, Harmony Gold, Kumba Iron Ore, PPC, Exxaro, Tourvest, Mr Price and Nando’s.

In this book, Dr Sunny Stout-Rostron examines real-world experience and the contemporary literature on group and team coaching. She analyses how team coaching can guide coaches to help leaders and teams flourish in complex, culturally diverse organisations. As well as presenting a variety of team coaching models she also presents her own model, High-Performance Relationship Coaching, the result of many years of working with global corporate teams.

Dr Stout-Rostron illuminates how team coaches can help teams to learn from and interpret their own experiences, and to understand the complexity of the environment in which they work. Her team coaching model is explored over eight chapters, beginning with the role of the business team coach and leadership coaching processes. She evaluates how to work in the Fourth Industrial Revolution and how to shift culture through transformative leadership coaching, explains the depth of relationship systems coaching, and explores how to apply a variety of methods including Ubuntu coaching.

The book encourages team coaches to develop deep self-awareness, team awareness, cultural diversity awareness and wider systemic and relationship awareness. Filled with practical stories and examples, it describes how to work successfully with these models in the real world.

Transformational Coaching To Lead Culturally Diverse Teams is a key guide for coaches in practice and in training, HR and L&D professionals and executives in a coaching role. This is essential reading for all team coaches.

This book is the follow-up to How to Get a SARS Refund, which explained individual taxes. How to Get a SARS Refund for Small Businesses explains small-business tax and is written in easy-to-understand language. The practical examples in the book will allow those who have never studied the subject to understand the tax rules quickly and easily, and will provide aspiring entrepreneurs with extra confidence to take that first step on their business adventure. Current business owners will gain a better understanding of how their business operates.

The book covers different types of tax that a small-business owner may encounter, including income tax, VAT, pay-as-you-earn (PAYE) and dividends tax. The book details how different types of entities are taxed, such as a private company compared with a sole proprietor.

How to Get a SARS Refund for Small Businesses aims to bridge the current education gap that exists for entrepreneurs and small-business owners who were never taught about tax in school or at university.

Do you dream of a future free of financial stress? One where you can afford to start your own business, travel or retire comfortably? In Make Your Money Work For You, investment specialist Anthea Gardner shows you how to ‘sweat your assets’ and grow your wealth to achieve these dreams – and you won’t even need a degree in accounting.

Gardner makes the world of investing accessible by:

• Illustrating why it’s important to know the difference between saving and investing
• Explaining key terms, from ‘unit trusts’ and ‘retirement annuities’ to ‘compound interest’
• Clarifying the role of different players, such as financial advisors and asset managers
• Describing how easy it is to buy shares on the stock market

You don’t need millions to start. You can launch your financial future by investing just R100 per month. It’s time to take action and make your money work for you.

Embark on a transformative journey as you discover the wisdom, tools, and strategies to become a leader of substance and stature. This book is underpinned by Dr Dreyer’s decades of experience, collaborations with world-renowned institutions, neuroscientific insights, and real-life success stories.

Whether you’re taking your first steps into leadership or seeking to elevate your skills, this book offers a dual perspective on overcoming global leadership challenges and harnessing best practices to thrive in any environment. Realize the intricacies of self-awareness, adaptability, and the art of building high-performance teams. Deep dive into trust, emotional intelligence, and effective communication. Successfully navigate change, the digital revolution, and foster talent to meet the increasingly complex leadership demands of the modern world.

What sets this book apart is its dynamic, hands-on approach. Through a mix of engaging narratives, case studies, self-reflective pit stops and practical toolkits, Dr Dreyer ensures that the insights are not just learned, but lived. Through the 10 Golden Stars you will develop the skills to achieve leadership excellence by translating theory into impactful action, profoundly transforming your life and the lives of those you lead.

The stock market is the golden goose that the rich rely on to stay rich. That’s why so many people believe that the stock market is an exclusive club, or that only professionals understand it well enough to succeed. But those days are long gone, and investing is more accessible than ever, as The Wise Investor proves.

In this book, bestselling author Moroka Modiba demystifies and simplifies investing in the stock market, lifting the curtain to reveal how straightforward it can be. The secret is already out there: buy low and sell high. The big questions are what to buy and when to buy. This book provides those answers and many more, using ordinary language to teach you to make informed investments that will enrich your life and those of your loved ones.

This is a book that readers of all ages will have wished they’d read earlier. With the wisdom provided in its pages, they’ll be able to invest with confidence and practise the patience required to get the best returns, knowing that it’s not about timing the market, but time in the market, that leads to investment success. The Wise Investor is essential reading for financial novices of any age who need a trustworthy and accessible guide to the stock market.

A sequential guide that takes the entrepreneur from inception of an idea to success and all the way to exit. Lindile details the milestones of growing and evolving a business in a journey that is by no means linear.

This playbook reveals a path to the desired destination of every entrepreneur who uses it, where the entrepreneur can define his or her own formula of success, from the very first inkling of an idea and turning that into a reality. Lindile push-starts the entrepreneur using a strategy he calls Rapid Deployment to monetise ideas by turning them into reality. It is a model that can move an idea from zero to a hundred in a matter of days. Fast implementation allows the idea to go through an entire life cycle in a short space of time. Most importantly, it forces the budding entrepreneur to start.

This playbook outlines the importance of investing in oneself.

A successful exit is determined at the point of entry. The entrepreneur must take full control of how the journey ends or evolves. This guides the decisions that the entrepreneur makes as he or she starts and grows the business. Ultimately, entrepreneurship requires consistency, resilience, adaptability, mental strength and acute awareness. All of this must be rooted in mindfulness. Although mindfulness is not something taught in business schools, it is an essential element of success.

At its very core, The Young Entrepreneur’s Playbook is for anyone with an idea to bring to life, something of value to provide, challenge to move past, aspiration to chase after and willingness to do something about it. This is a playbook of how to get it done, all the while embracing failure as an important part of the process but ultimately a useful tool to expedite the very outcome that you seek.

This volume locates the international debates on competition and corporate power in the critical issue of inclusive growth. There is a particular focus on shaping regional energy markets, taking into account the implications of climate change as well as the challenges of extending access to affordable energy to low-income households and small businesses.

The volume critically assesses the efficacy of the competition and economic regulation framework, reviewing the impact of the regional (ie. southern African) competition authorities and surveying the impact of particular interventions in the competition and economic regulation arena. This book accomplishes two tasks that are still not adequately covered in the existing literature: first, the book examines in a single framework both competition and economic regulation and second, it takes a southern African view in examining these two topics. Competition and regulation are both distinct but crucial areas of knowledge for the development of the economies of the countries of southern Africa. The legal and policy framework for competition and regulation in the region is relatively new with a number of national institutions still in their infancy.

There is an emphasis on developing African case studies for both training and knowledge-sharing purposes.

How do you teach the grace and quiet confidence that comes with the permission to be yourself? How do you teach someone to know what to do when they don’t know what to do? That kind of leadership cannot be taught. It must be experienced and understood, and it is a profoundly personal and dynamic journey.

Leading with Humanity is an invitation to take the first steps on the inside-out journey of understanding what it is to become and be a leader – discovering who we are meant to be in a world obsessed with what we do. Drawing from great thinkers and leaders through the centuries – and decades of personal leadership experience – Peter Laburn’s Leading with Humanity combines time-tested philosophical notions with proven research principles into an authentic guide for anyone striving to be a better human being, and thus a better leader, in business and life.

Living as a human being is challenging in a world that encourages and incentivises us to operate as human doings.

An essential guide that offers in-depth analysis on how intrapreneurship powers some of the world’s leading innovative businesses. When they maximise the entrepreneurial potential of employees and enable them to think and behave like start-ups, businesses see the continuous delivery of innovative products, services and processes.

The Intrapreneur’s Journey: Empowering Employees to Drive Growth is a must-read for any entrepreneur, innovator, manager or senior executive who wants to successfully compete in today’s fast-changing world. Based on the observation that the most under-utilised assets in most organisations are the ideas in their employees’ heads, the authors offer first-hand experience and in-depth analysis on how intrapreneurship powers some of the world’s leading innovative businesses and other types of organisations. The proposition is simple: established organisations see continuous delivery of innovative products, services and processes when they enable teams of entrepreneurial employees to think and behave like start-ups.

This new edition adds up-to-date discussions and references on the theory and practice of intrapreneurship and innovation, making this an ideal book for students, researchers and professionals in the field. It includes informative examples and case studies ranging from large multinational corporations to small and medium-size enterprises in a primarily pan-African, but globally relevant context. Written in an accessible, easy to read style, this book features a series of assessments and tools to help implement the book’s Intrapreneurship Empowerment Model in any organisation. This book will be a leading practical guide on how to establish a culture of innovation.

This field book is a practical guide designed to equip HR practitioners to reinvent and reposition their departments, and also to be agents of change. Change must, however, first be owned before it can be represented. Therefore, the book personalises the learning content to develop authenticity and enhance understanding of the information presented.

Reinventing HR Field Book is a follow-up to Reinventing HR from Schultz and Van der Walt. The authors highlighted that HR is entangled in a reactive mode. HR should be repositioned and transferred into ‘People Management’. Here is a practical field book to the development of strategic and operational relevance of the HR function.

The authors propose six transitional pillars for the HR function:

How do you get people to perform and how do you get them to maintain their performance?