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Books > Health, Home & Family > Family & health > Coping with personal problems > Coping with stress

Stress - How to de-stress without doing less (Paperback, New edition): Kate Middleton Stress - How to de-stress without doing less (Paperback, New edition)
Kate Middleton
R257 Discovery Miles 2 570 Ships in 12 - 17 working days

Stress is a growing problem in modern life, with three out of five visits to the doctor attributed to stress-related problems. Why wait for burnout? Find out how stress works, what can be done about it, and how to avoid it. This clear and helpful guide examines the symptoms and causes of stress while emphasizing that being stressed is not a sign of weakness but an unavoidable challenge of modern life. Debunking the myth that the only way to ease stress is to clear the calendar and relax completely, it provides tried-and-tested techniques for handling the challenge effectively while still maintaining a full schedule. Dr. Middleton helps individuals better cope with this Achilles heel and to be at their best--whether experiencing acute stress now or on the brink of a burnout.

100 Ways to Say No - How to Stop Saying Yes When You Mean No (Hardcover): Nicole Monente 100 Ways to Say No - How to Stop Saying Yes When You Mean No (Hardcover)
Nicole Monente
R392 Discovery Miles 3 920 Ships in 12 - 17 working days

Recognising it's not always easy to say no, Nicole takes readers through real-life examples familiar to anyone who has found themselves saying yes when they really didn't want to, providing guidance on how to: Say no effectively and appropriately in any situation - Use techniques that come naturally to make saying no as stress-free as possible - Fend off unwanted invitations nicely but firmly - Set healthy boundaries with loved ones, family, friends, and colleagues - Tell yourself no when you need to - Let go of guilt, worry, and regrets and do what's right for you - Everyone needs healthy boundaries - let this charming book help you set them and make learning to say no much easier.

Hope Is a Verb - Six Steps to Radical Optimism When the World Seems Broken (Paperback): Emily Ehlers Hope Is a Verb - Six Steps to Radical Optimism When the World Seems Broken (Paperback)
Emily Ehlers
R459 Discovery Miles 4 590 Ships in 10 - 15 working days
101 Maneras Sencillas de Reducir El Estres - Estrategias Sencillas de Cuidado Personal Para Mejorar Su Cerebro, Su Estado de... 101 Maneras Sencillas de Reducir El Estres - Estrategias Sencillas de Cuidado Personal Para Mejorar Su Cerebro, Su Estado de Animo Y Su Salud Mental (Spanish, Paperback, Spanish Language Edition, Reissue, 101 Ways to Be Less Stressed (Spanish) ed.)
Caroline Leaf
R376 Discovery Miles 3 760 Ships in 10 - 15 working days
Shook One - Anxiety Playing Tricks on Me (Paperback): Charlamagne Tha God Shook One - Anxiety Playing Tricks on Me (Paperback)
Charlamagne Tha God 2
R347 R261 Discovery Miles 2 610 Save R86 (25%) Ships in 12 - 17 working days

Charlamagne Tha God, New York Times bestselling author of Black Privilege and always provocative cohost of Power 105.1's The Breakfast Club, reveals his blueprint for breaking free from your fears and anxieties. Being "shook" is more than a rap lyric for Charlamagne, it's his mission to overcome. While it may seem like he's ahead of the game, he is actually plagued by anxieties, such as the fear of losing his roots, the fear of being a bad dad, and the fear of being a terrible husband. In the national bestseller Shook One, Charlamagne chronicles his journey to beat those fears and shows a path that you too can take to overcome the anxieties that may be holding you back. Ironically, Charlamagne's fear of failure-of falling into the life of stagnation or crime that caught up so many of his friends and family in his hometown of Moncks Corner-has been the fuel that has propelled him to success. However, even after achieving national prominence as a radio personality, Charlamagne still found himself paralyzed by anxiety and distrust. Here, in Shook One, he is working through these problems-many of which he traces back to cultural PTSD-with help from mentors, friends, and therapy. Being anxious doesn't serve the same purpose anymore. Through therapy, he's figuring out how to get over the irrational fears that won't take him anywhere positive. Charlamange hopes Shook One can be a call to action: Getting help is your right. His second book "cements the radio personality's stance in making sure he's on the right side of history when it comes to society's growing focus on mental health, while helping remove the negative stigma" (Billboard).

Holistic Self-Care Guided Journal - Nurture Yourself, Expand Your Mind, Embrace Who You Are (Paperback): Carley Schweet Holistic Self-Care Guided Journal - Nurture Yourself, Expand Your Mind, Embrace Who You Are (Paperback)
Carley Schweet
R322 Discovery Miles 3 220 Ships in 10 - 15 working days
Conquest of Mind - Take Charge of Your Thoughts and Reshape Your Life Through Meditation (Hardcover, 3rd edition): Eknath... Conquest of Mind - Take Charge of Your Thoughts and Reshape Your Life Through Meditation (Hardcover, 3rd edition)
Eknath Easwaran
R663 Discovery Miles 6 630 Ships in 12 - 17 working days

Easwaran takes the timeless teachings of the Buddha and other mystics and shows how we can train the mind not just during meditation but throughout the day. Feeling trapped by unwanted thoughts and emotions can seem an inevitable part of life. But Easwaran, who taught meditation for nearly forty years, shows a way to break free. Just as a fitness routine can create a strong, supple body, spiritual disciplines can shape a secure personality and a resilient, loving mind. Writing as an experienced, friendly coach, Easwaran takes the timeless teachings of the Buddha and other mystics and shows how we can train the mind not just during meditation but throughout the day. Working with difficult colleagues, choosing what to eat, and listening to a child's needs are all opportunities to try out different, wiser responses. Easwaran shows how training the mind is a glorious challenge - one that brings joy and purpose to life. --

Widen the Window - Training your brain and body to thrive during stress and recover from trauma (Paperback): Elizabeth Stanley Widen the Window - Training your brain and body to thrive during stress and recover from trauma (Paperback)
Elizabeth Stanley; Foreword by Bessel Van Der Kolk
R422 R388 Discovery Miles 3 880 Save R34 (8%) Ships in 9 - 15 working days

A pioneering researcher gives us a new understanding of stress and trauma, as well as the tools to heal and thrive. This groundbreaking book examines the cultural norms that impede resilience in America, especially our collective tendency to disconnect stress from its potentially extreme consequences and override our need to recover. It explains the science of how to direct our attention to perform under stress and recover from trauma, exploring how our survival brain and thinking brain react to traumatic situations differently. By directing our attention in particular ways, we can widen the window within which our thinking brain and survival brain work together cooperatively. When we use awareness to regulate our biology this way, we can access our best, uniquely human qualities: our compassion, courage, curiosity, creativity, and connection with others. By building our resilience, we can train ourselves to make wise decisions and access choice - even during times of incredible stress, uncertainty and change. With stories from men and women Dr Stanley has trained in settings as varied as military bases, healthcare facilities, as well as her own striking experiences with stress and trauma, she gives readers hands-on strategies they can use themselves, whether they want to perform under pressure or heal from traumatic experience, while at the same time pointing our understanding in a new direction. Foreword by Bessel Van Der Kolk, bestselling author of The Body Keeps the Score. 'Widen the Window is a comprehensive overview of stress and trauma, responses to it, and tools for healing and thriving. It's not only for those in high-intensity work, but for everyone.' - Mindful Magazine

Deeper Mindfulness - The New Way To Rediscover Calm In A Chaotic World (Paperback): Mark Williams, Danny Penman Deeper Mindfulness - The New Way To Rediscover Calm In A Chaotic World (Paperback)
Mark Williams, Danny Penman
R415 R370 Discovery Miles 3 700 Save R45 (11%) Ships in 5 - 10 working days

In this follow-up to the million-copy bestseller Mindfulness: Finding Peace in a Frantic World, Professor Mark Williams and Dr Danny Penman reunite to show readers how to use the hidden foundations of mindfulness to rediscover calm and reclaim your life in our chaotic world.

Use the hidden foundations of mindfulness to rediscover calm and reclaim your life in our chaotic world.

There are moments in life that decide your fate. They ripple into the future and dictate how you experience the world in the moments that follow; either positive and uplifting, dark and chaotic, or flat and dull.

What if you could recognise these moments before they seized control of your life? What if you could use them to set sail for a better future? What if all moments, big and small, could be harnessed this way?

In Deeper Mindfulness, Oxford Professor Mark Williams and Dr Danny Penman reunite to present a new eight-week guided meditation programme that takes mindfulness to the next level. Deeper Mindfulness reveals how the latest advances in neuroscience, combined with millennia old wisdom, can be used to transform your life. These discoveries open the doors to a deeper layer of mindfulness known as the 'feeling tone'. This sets the 'background colour' that tinges your entire experience of life. It is also the tipping point from which you can reclaim your life in an increasingly stressful and chaotic world.

Proven effective at treating anxiety, stress and depression, the practices in Deeper Mindfulness offer a new and more fruitful direction for both novice and experienced meditators. It also allows the rest of us to approach life with renewed strength, vigour and equanimity.

Real World Mindfulness for Beginners - Navigate daily life one practice at a time (Paperback): Brenda Salgado Real World Mindfulness for Beginners - Navigate daily life one practice at a time (Paperback)
Brenda Salgado
R402 R378 Discovery Miles 3 780 Save R24 (6%) Ships in 10 - 15 working days

Major changes are a part of life; yet dealing with them can be overwhelming. Endorsed by the National Institute for the Clinical Application of Behavioral Medicine, mindfulness is a simple way to gently help you become more present with the challenges you face and navigate difficulties with more clarity and courage.

The guidance presented in Real-World Mindfulness for Beginners has been praised by today s leading voices on mindfulness. Particularly helpful to those who are new to mindfulness, Real-World Mindfulness for Beginners offers knowledge that is easy to understand and techniques that can be applied immediately. Each chapter offers mindfulness practices that are specific to common challenges such as dealing with anxiety and stress, managing anger and hurt, and coping with grief and loss.

In Real-World Mindfulness for Beginners, you ll find:

- Mindfulness practices that are most applicable to your current need

- Easy mindfulness practices that take only minutes or even seconds

- Tips that modify mindfulness practices to inspire new experiences

Through the practices in Real-World Mindfulness for Beginners you ll unearth the quiet strength within to handle life s curve balls as they come, wherever you may be.

The Great Book of Journaling - How Journal Writing Can Support a Life of Wellness, Creativity, Meaning and Purpose (Therapeutic... The Great Book of Journaling - How Journal Writing Can Support a Life of Wellness, Creativity, Meaning and Purpose (Therapeutic Writing, Personal Writing) (Paperback)
Eric Maisel, Lynda Monk
R505 R450 Discovery Miles 4 500 Save R55 (11%) Ships in 5 - 10 working days

Journaling Techniques for Growing, Healing, and Creativity "When Lynda [Monk] talks about her own journaling practice, a spirit of flexibility infuses her approach."-Rebecca Kochenderfer, Journaling.com #1 Best Seller in Writing Skills Writing Guides The Great Book of Journaling provides calming tools for quelling worry and anxiety from psychotherapist Eric Maisel. As well as expert writing tips from Lynda Monk, Director of the International Association for Journal Writing. Journal Writing for High Self-Esteem. This is the next-generation book on journaling techniques that introduces a younger generation to the immense benefits of journaling and provides all journal writers with the tools they need to grow, heal, and deepen their personal writing experience. Utilize Therapeutic Writing. Journal writing can promote individual healing, creativity, and community-building. The Great Book of Journaling offers multiple perspectives on journaling techniques in an easy-to-use, practical format, along with providing a comprehensive introduction to various techniques and methods for deepening your personal writing. Learn from the Best. We've rounded up 40 of the top journal experts in the world to explain exactly what journal writing can do for you! The Great Book of Journaling is full of practical tips, evidence-based research, and rich anecdotes from their coaching, teaching, therapy work with journal writers, or their personal journal writing. The Great Book of Journaling can help: Create high self-esteem, self-love, and self-confidence Improve your health and your sense of wellbeing Calm your worry and anxiety Serve your creative needs Deepen your personal writing Readers of books on journal writing such as Mindfulness Journal, The Self-Discovery Journal, or No Worries will love The Great Book of Journaling.

The Life-Changing Magic of Not Giving a F*ck Journal - Practical Ways to Care Less and Get More (Paperback): Sarah Knight The Life-Changing Magic of Not Giving a F*ck Journal - Practical Ways to Care Less and Get More (Paperback)
Sarah Knight
R401 R371 Discovery Miles 3 710 Save R30 (7%) Ships in 10 - 15 working days

Are you stressed out, overbooked, and underwhelmed by life? Fed up with pleasing everyone else before you please yourself? It's time to stop giving a f*ck with this write-in journal. This brilliant, hilarious, and practical journal explains how to rid yourself of unwanted obligations, shame, and guilt, and give your f*cks instead to people and things that make you happy. The easy-to-use, two-step NotSorry method for mental decluttering will help you unleash the power of not giving a f*ck about family drama, having a "bikini body," coworkers' annoying opinions, pets, and children, and tons of other bullsh*t. This write-in journal has plenty of space to record the things you want to give a f*ck about, guided exercises for freeing yourself of unwanted obligations, and lots of charts, graphs, and straight-talking advice to help you save your time, money, and energy for the things that really matter. The Life-Changing Magic of Not Giving a F*ck Journal is your invitation to stop giving a f*ck and start living your best life today!

Combat Stress Injury - Theory, Research, and Management (Hardcover, New): Charles R. Figley Combat Stress Injury - Theory, Research, and Management (Hardcover, New)
Charles R. Figley; Foreword by Jonathan Shay; Edited by William Nash
R3,822 Discovery Miles 38 220 Ships in 12 - 17 working days

Combat Stress Injury represents a definitive collection of the most current theory, research, and practice in the area of combat and operational stress management, edited by two experts in the field.

In this book, Charles Figley and Bill Nash have assembled a wide-ranging group of authors (military / nonmilitary, American / international, combat veterans / trainers, and as diverse as psychiatrists / psychologists / social workers / nurses / clergy / physiologists / military scientists).

The chapters in this volume collectively demonstrate that combat stress can effectively be managed through prevention and training prior to combat, stress reduction methods during operations, and desensitization programs immediately following combat exposure.

Stress and Quality of Working Life - Conceptualizing and Assessing Stress (Hardcover): Ana Maria Rossi Stress and Quality of Working Life - Conceptualizing and Assessing Stress (Hardcover)
Ana Maria Rossi; Edited by James A Meurs, Pamela L. Perrewe
R2,915 Discovery Miles 29 150 Ships in 10 - 15 working days

Work-related stress is costly not only to employees, but also to organizations and society. For example, it is estimated that work-related stress, depression, and anxiety costs British employers GBP1,035 per employee and that workplace stress costs the US economy up to $300 billion annually. However, elevated levels of stress often cannot be changed, and, if demands were not placed on employees, employee learning, organizational innovation, and societal economic growth would be hindered. Consequently, it is vital that occupational health practitioners, employees, employers and researchers strive to better understand and manage workplace stress, such that employee health and well-being can be improved. This book can assist organizations and individuals as they encounter workplace stress. This edition highlights research done by 25 authors across 12 chapters that challenges how work stress is viewed and assessed. Additionally, a number of social and psychological influences on the stress experience are examined. Our beliefs and expectations of stress and its results, whether helpful or hurtful, can have a profound influence on our stress experiences. Also, the way that we approach our work (e.g., job crafting) or the treatment we receive from others (e.g., with dignity) can either mitigate or exacerbate any harmful or beneficial effects of stress. Moreover, how we assess the psychological (e.g., burnout and well-being) or physiological (e.g., cortisol) outcomes of stress are meaningful, and the proper diagnosis of stress (e.g., stress surveys) underlies our understanding. We hope that the findings reported in these chapters and the insights of these scholars will provide ways for you and/or your organization to improve the health and well-being of employees.

The Chimp Paradox - The Mind Management Program to Help You Achieve Success, Confidence, and Happine ss (Paperback): Steve... The Chimp Paradox - The Mind Management Program to Help You Achieve Success, Confidence, and Happine ss (Paperback)
Steve Peters
R526 R487 Discovery Miles 4 870 Save R39 (7%) Ships in 10 - 15 working days

Your inner Chimp can be your best friend or your worst enemy...this is the Chimp Paradox
Do you sabotage your own happiness and success? Are you struggling to make sense of yourself? Do your emotions sometimes dictate your life?
Dr. Steve Peters explains that we all have a being within our minds that can wreak havoc on every aspect of our lives--be it business or personal. He calls this being "the chimp," and it can work either for you or against you. The challenge comes when we try to tame the chimp, and persuade it to do our bidding.
"The Chimp Paradox" contains an incredibly powerful mind management model that can help you be happier and healthier, increase your confidence, and become a more successful person. This book will help you to:
--Recognize how your mind is working
--Understand and manage your emotions and thoughts
--Manage yourself and become the person you would like to be
Dr. Peters explains the struggle that takes place within your mind and then shows you how to apply this understanding. Once you're armed with this new knowledge, you will be able to utilize your chimp for good, rather than letting your chimp run rampant with its own agenda.

Dancing with Fear - Overcoming Anxiety in a World of Stress and Uncertainty (Paperback, Revised): Paul FoXman Dancing with Fear - Overcoming Anxiety in a World of Stress and Uncertainty (Paperback, Revised)
Paul FoXman
R1,791 Discovery Miles 17 910 Ships in 12 - 17 working days

This book is for everyone who has experienced severe anxiety and wants to be free from abnormal fear. It is also for therapists, counselors, and other helping professionals who treat patients suffering from anxiety disorders. Dancing with Fear, which features a unique cognitive-behavioral approach, is a complete mind-body plan for understanding and overcoming anxiety disorders. Known as the CHAANGE program, this specific method has been found to be 80 percent successful in treating anxiety and to have reduced health care expenses by more than 50 percent in the year following treatment.

The Stress-Proof Brain - Master Your Emotional Response to Stress Using Mindfulness and Neuroplasticity (Paperback): Melanie... The Stress-Proof Brain - Master Your Emotional Response to Stress Using Mindfulness and Neuroplasticity (Paperback)
Melanie Greenberg
R528 R492 Discovery Miles 4 920 Save R36 (7%) Ships in 9 - 15 working days

Stress is, unfortunately, a natural part of life-especially in our busy and hectic modern times. But you don't have to let it get in the way of your health and happiness. Studies show that the key to coping with stress is simpler than you think- it's all about how you respond to the situations and things that stress you out or threaten to overwhelm you. The Stress-Proof Brain offers powerful, comprehensive tools based in mindfulness, neuroscience, and positive psychology to help you put a stop to unhealthy responses to stress-such as avoidance, tunnel vision, negative thinking, self-criticism, fixed mindset, and fear. Instead, you'll discover unique exercises that provide a recipe for resilience, empowering you to master your emotional responses, overcome negative thinking, and create a more tolerant, stress-proof brain. This book will help you develop an original and effective program for mastering your emotional brain's response to stress by harnessing the power of neuroplasticity. By creating a more stress tolerant, resilient brain, you'll learn to shrug off the small stuff, deal with the big stuff, and live a happier, healthier life.

Anxiety in a 'Risk' Society (Hardcover): Iain Wilkinson Anxiety in a 'Risk' Society (Hardcover)
Iain Wilkinson
R5,004 Discovery Miles 50 040 Ships in 12 - 17 working days


Contents:
Preface. Introduction. Part One: The Problem of Anxiety 1. Toward a Sociological Conception of the Problem of Anxiety 2. Social Indicators of Anxiety 3. Coping: From Personnal Style to Cultural Critique Part Two: Anxiety and Risk 4. Anxiety in Relation to Risk 5. A Speculative Age Conclusion

Anxiety in a 'Risk' Society (Paperback): Iain Wilkinson Anxiety in a 'Risk' Society (Paperback)
Iain Wilkinson
R1,546 Discovery Miles 15 460 Ships in 12 - 17 working days


Few would dispute that we are living at a time of high anxiety and uncertainty in which many of us will experience a crisis of identity at some point or another. At the same time, news media provide us with a daily catalogue of disasters from around the globe to remind us that we inhabit a world of crisis, insecurity and hazard. Anxiety in a Risk Society :
looks at the problem of contemporary anxiety from a sociological perspective
highlights its significance for the ways we make sense of risk and uncertainty
argues that the relationship between anxiety and risk hinges on the nature of anxiety.
Iain Wilkinson believes that there is much for sociologists to learn from those who have made the condition of anxiety the focus of their life's work. By making anxiety the focus of sociological inquiry, a critical vantage point can be gained from which to attempt an answer to the question: Are we more anxious because we are more risk conscious? This is an original and thought-provoking contribution to the understanding of late modernity as a risk society.

The Emotionally Exhausted Woman - Why You're Feeling Depleted and How to Get What You Need (Paperback): Nancy Colier The Emotionally Exhausted Woman - Why You're Feeling Depleted and How to Get What You Need (Paperback)
Nancy Colier
R576 R527 Discovery Miles 5 270 Save R49 (9%) Ships in 9 - 15 working days

Are you feeling emotionally exhausted? Do you worry about being likable (at all cost)? Are you trying to do it all and be it all--all the time? This radically different self-care guide will help you find the courage needed to express your deepest needs, nurture self-awareness, and be yourself in a world that expects you to be everything to everyone. If you're like countless other women today, you probably feel overwhelmed, emotionally exhausted, anxious, stressed, frustrated, or unsatisfied. Or all of the above! In addition to managing your own career and running a household, you may be taking on an abundance of emotional labor--tending to others' needs at the expense of your own. If you've spent your whole life trying to please and manage other peoples' experience, it's time to speak your truth out loud, stand in your own shoes, and live an authentic life--rather than just behave. Written by therapist and spiritual teacher Nancy Colier, The Emotionally Exhausted Woman offers the validation, emotional support, and empowering skills you've been craving. You'll discover insights grounded in self-respect and awareness, to help you be on your own side and uncover your deepest psychological, spiritual, and emotional needs without feeling guilt, shame, or judgment. You'll learn why you are feeling depleted, why you take care of others at the expense of taking care of yourself, and how to develop a deeper form of self-care beyond the temporary respite of a spa retreat, bubble bath, or manicure. Finally, you'll nurture greater awareness of what you truly need to achieve lasting vitality and fulfillment. As women, we are culturally conditioned to believe that we should be able to do it all and should be all things to all people--all while smiling, looking perfect, and needing nothing for ourselves. At the end of the day, these pressures can leave us feeling depleted--in body, mind, and spirit. So, how can you start taking care of you in a deeper way? This empowering guide will help you gain a newfound awareness of your own needs, and find the courage to live a life that both nourishes and inspires you.

The Narrowing - A Journey Through Anxiety And The Body (Paperback): Alexandra Shaker The Narrowing - A Journey Through Anxiety And The Body (Paperback)
Alexandra Shaker
R470 R365 Discovery Miles 3 650 Save R105 (22%) Pre-order

Most of us are intimately familiar with anxiety, and with its increasing hold on our minds, our hopes and plans, and our bodies. But how well do we really understand it, and what can we do to transform it into something new - into resilience, or courage, or creativity?

In this extraordinary book, Dr. Alexandra Shaker, a clinical psychologist, takes us on a journey through the body - from brain to blood to heart to guts - to examine the connections between our emotional, psychological, and physical lives. She unravels what the body can teach us about anxiety, and what we can learn from our long cultural history of the anxious impulse.

Melding psychology, neuroscience, history, and literature, she considers why-despite all the checklists and scientific advancements-we are still struggling to outrun our oldest terrors, and how a new approach focused on accepting anxiety as part of the human condition can help revolutionise our relationship with it.

Notes from the Green Room - Coping with Stress & Anxiety in Musical Performance (Paperback): PG Salmon Notes from the Green Room - Coping with Stress & Anxiety in Musical Performance (Paperback)
PG Salmon
R847 Discovery Miles 8 470 Ships in 12 - 17 working days

Methods for overcoming pre-performance jitters

"Notes from the Green Room" explains the causes of musical performance anxiety and suggests methods for dealing with it effectively. The authors show how proper preparation?as well as techniques such as learning experiments, relaxation training, tension management, and graded exposure to groups of various sizes?can relieve the compulsion that often accompanies an individual's performance. An essential resource for musicians at any level.

Building a Resilient Life - How Adversity Awakens Strength, Hope, and Meaning (Hardcover): Rebekah Lyons Building a Resilient Life - How Adversity Awakens Strength, Hope, and Meaning (Hardcover)
Rebekah Lyons
R712 R631 Discovery Miles 6 310 Save R81 (11%) Ships in 10 - 15 working days
Tele-Stress - Relief for Call Center Stress (Paperback, 2nd edition): Stephen Coscia Tele-Stress - Relief for Call Center Stress (Paperback, 2nd edition)
Stephen Coscia
R773 Discovery Miles 7 730 Ships in 12 - 17 working days

This book will help telephone professionals to: - Reduce on-the-job telephone stress - Enhance telephone communications skills - Build stronger customer relationships over the telephone - Learn practical, common sense telephone strategies that really work;
Stress in call centers is a big problem. Calls from irate customers are the leading cause of Tele-Stress. This book provides common-sense strategies that work to cope, and the author explains what stress is, how if affects the body, and how to overcome it.

Stress And Health - A Reversal Theory Perspective (Paperback): Sven Svebek, Michael J. Apter Stress And Health - A Reversal Theory Perspective (Paperback)
Sven Svebek, Michael J. Apter
R1,340 Discovery Miles 13 400 Ships in 12 - 17 working days

In order to gain a clearer understanding of stress and its physical and psychological consequences, reversal theory takes into account the fact that many people need stress in their lives in order to operate. This text organizes stress and health research that has been undertaken within the reversal theory framework. The first two chapters outline and provide a focus about reversal theory, thus acting as a bridge to the rest of the text. For those new to reversal theory, tables and figures are included which summarize some of the characteristics of the metamotivational states identified in the theory, and show how they can be applied systematically. The following section deals with the effects of stress, including: stressful events; academic stress; and back pain and work stress. It then tackles the subjects of the physiology and psychology of smoking and attempts to quit this sort of addiction, and the risk-taking behaviours of parachuting and unsafe sexual practice. Finally the book examines health-promoting behaviours and the factors which facilitate or inhibit them.

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