Practical SharePoint 2013 Governance is the first book to offer practical and action-focused SharePoint governance guidance based on consulting experiences with real organizations in the field. It provides the quintessential governance reference guide for SharePoint consultants, administrators, architects, and anyone else looking for actual hands-on governance guidance. This book goes beyond filling in a governance document template and focuses entirely on actions to take and behaviors to adopt for addressing real-world governance challenges. Walks you through how to define what SharePoint offers and who is involved Offers key governance strategies for you to adopt or advise to your customers Provides real-world examples that apply each governance concept to an actual scenario

Microsoft SharePoint 2013 provides a collection of tools and services you can use to improve user and team productivity, make information sharing more effective, and facilitate business decision--making processes. In order to get the most out of SharePoint 2013, you need to understand how to best use the capabilities to support your information management, collaboration, and business process management needs. The SharePoint 2013 User's Guide is designed to provide you with the information you need to effectively use these tools. Whether you are using SharePoint as an intranet or business solution platform, you will learn how to use the resources (such as lists, libraries, and sites) and services (such as publishing, workflow, and policies) that make up these environments. In the fourth edition of this bestsellingbook, authors Seth Bates and Tony Smith walk you through the components and capabilities that make up a SharePoint 2013 environment. Their expertise shines as they provide step-by-step instructions for using and managing these elements, as well as recommendations for how to best leverage them.As a reader, you'll then embrace two common SharePoint uses, document management and project information management, and walk through creating samples of these solutions, understanding the challenges these solutions are designed to address and the benefits they can provide. The authors have brought together this information based on their extensive experience working with these tools and with business users who effectively leverage these technologies within their organizations. These real-world practices were incorporated into the writing of this book to make it easy for you to gain the knowledge you need to make the most of the product. Pick up a copy of the SharePoint 2013 User's Guide today.What you'll learn * How to use common SharePoint resources like lists, libraries, and sites * When and how workflows can control the flow and action of content * How to create policies for SharePoint information management and control * The knowledge you need to build and manage intranet and business process solutions * and much more Who this book is for Whether you have not yet used SharePoint at all, have used previous versions, have just started using the basic features, or have been using it for a long of time, this book provides the skills you need to work efficiently with the capabilities SharePoint 2013 provides.

Being able to fit design into the Agile software development processes is an important skill in today s market. There are many ways for a UX team to succeed (and fail) at being Agile. This book provides you with the tools you need to determine what Agile UX means for you. It includes practical examples and case studies, as well as real-life factors to consider while navigating the Agile UX waters. You ll learn about what contributes to your team s success, and which factors to consider when determining the best path for getting there. After reading this book, you ll have the knowledge to improve your software and product development with Agile processes quickly and easily.

Includes hands on, real-world examples to illustrate the successes and common pitfalls of Agile UX
Introduces practical techniques that can be used on your next project
Details how to incorporate user experience design into your company's agile software/product process"

Practical SharePoint 2010 Information Architecture is a guide and tool set for planning and documenting the scope, navigational taxonomy, document taxonomy, metadata, page layouts and workflows for a successful SharePoint 2010 project. If you have been tasked with delivering an intranet for collaboration, document management or as a corporate portal, your only chance for success is to get all of these elements right, and then to make sure that you and your stakeholders are all on the same page. SharePoint 2010 can be dangerous to your career: Expectations are often set very high, and not enough time is invested in understanding how those expectations can be met. Many SharePoint 2010 projects fail to meet their initial goals. Practical SharePoint 2010 Information Architecture arms you with proven tools that will help you to ensure that there is an agreement on the goals and scope, and how to then efficiently design your taxonomies.With author Ruven Gotz' work (with contributions from Michal Pisarek and Sarah Haase) at your side, You will learn how to educate your users on what metadata is and why it is important so you can build SharePoint 2010 solutions that exceed the expectations of your users. This book: Gives you practical approaches that have been proven in the field Explains how to use visual mind mapping tools and diagramming tools that provide clarity to all stakeholders Gives you techniques on how to teach and motivate your users for adoption and success What you'll learn Understand metadata and how to explain it to your stakeholders Plan and run requirements gathering workshops Apply mind mapping techniques for designing navigation Run taxonomy workshops that result in practical information architecture Map process workflows and practical approaches for real-world implementation Build practical and lightweight governance and adoption plans Who this book is for

Practical SharePoint 2010 Information Architecture is not just for people whose job title is information architect. It is also for business analysts, project managers, IT managers, or business managers who have been tasked with delivering a SharePoint 2010 solution. Taking the lead on a SharePoint 2010 project can be very difficult because it is such a large platform, and there is so much conflicting information available. This book is for people who need a guide that has an end-to-end approach that will carry them through the entire planning and design process. Table of Contents Preparing for Successful Outcomes Introduction to Mind Mapping The Magic of Metadata Site Navigation and Structure Wireframing for SharePoint Complexity, Wickedness and Dialogue Mapping Business Process Mapping The Art of Creating Business Process Solutions Success with Search Governance, Adoption and Training Building Environments for Testing/Prototyping in the Cloud Conclusion

With Practical SharePoint 2010 Branding and Customization, SharePoint branding expert Erik Swenson cuts through the fluff and discusses accessible, easy-to-understand consulting and processes to create esthetically pleasing, highly usable branded and customized SharePoint websites, both internally and externally. Designed to be a quick reference, how-to guide that lets you dive straight into the task at hand, you'll find this book's attention to detail and pragmatism make it an attractive companion during your branding experience. SharePoint 2010 deployments are more common than ever, as is the desire to make the environment branded and attractive to both internal and external clients. However, since SharePoint is more than just a collection of web pages, customizing the look and feel and completing the process of branding the platform itself is complex and requires a knowledge of web development, web design techniques, and a familiarity with SharePoint administration--a curious niche, to be sure.And sometimes, you just need to make quick fixes, while at other times, building an entirely customized and branded environment is a multi-step process with lots of stakeholder buy-in and development time required. Whether you're interested in applying just a touch of style to a team site, or you're branding a public-facing Fortune 500 website based on SharePoint, Practical SharePoint 2010 Branding and Customization is the only book you'll need to quickly, easily, and efficiently brand and customize your environment. Bonus: Includes the SharePoint 2010 Branding Starter Kit This kit has everything you need to jumpstart successful and compelling designs. The kit includes a layered Adobe Photoshop file of a SharePoint 2010 site, two pre-built visual design examples, and a Visual Studio solution you can use to deploy either of the designs included. This starter kit is specifically prepared to save you substantial time kicking off your SharePoint branding project and to minimize potential roadblocks. These branding tools would cost you as much as $500 if purchased separately, but they're included with the purchase of this book at no additional charge Get started today.What you'll learn * Plan for branding projects, including creating wireframes and creative mockups as well as gathering requirements and estimation * Use cascading style sheets (CSS), master pages, page layouts, web parts and XSLT to customize branding * Deploy SharePoint branding to production servers using solution packages (WSP) Who this book is for This book is for anyone who works within SharePoint sites and wants to make changes to how those sites look, whether they're minor changes or wholesale branding and customization efforts. Table of Contents * Introduction to SharePoint 2010 Branding * Overview of UX/Branding Process * Gathering Branding Requirements * Creating the Visual Design * Setting Up Your Development Environment * Building the Design * Testing the Visual Build * Tips and Tricks * Tools and Resources Appendix CSS Reference Guide

This book presents the most interesting talks given at ISSE 2011 - the forum for the inter-disciplinary discussion of how to adequately secure electronic business processes. The topics include: - Cloud Computing & Enterprise Security Services - Awareness, Education, Privacy & Trustworthiness - Smart Grids, Mobile & Wireless Security - Security Management, Identity & Access Management - eID & eGovernment - Device & Network Security Adequate information security is one of the basic requirements of all electronic business processes. It is crucial for effective solutions that the possibilities offered by security technology can be integrated with the commercial requirements of the applications. The reader may expect state-of-the-art: best papers of the Conference ISSE 2011.

CRM Fundamentalsis a critical and comprehensive resource for executives and project leaders tasked with managingcustomer relationship management (CRM)initiatives. It provides an introduction to CRM and how it delivers value to organizations, and describes the process to build and execute a CRM roadmap successfullyincluding identifying goals, lining up the right people, planning projects, choosing software packages and consultants, managing the initial CRM implementation, and maintaining and evolving the program over time. Written by senior CRM consultants, CRM Fundamentalsincludes plenty of detailed, useful advice to help you get the most value from your CRM investments and to avoid common pitfalls associated with CRM. What you'll learn The real issues surrounding implementation of CRM Processes, procedures and planning to make it work and on time An agile approach to creating a working CRM system Software and hardware suggestions for all levels of CRM implementation

Based on years of implementing CRM systems, the authors know the keys to success, the issues that can create problems and the steps needed to ensure the success of the project. Who this book is for

This book is perfect for executives interested in launching a new CRM program or managing and evolving an existing one.CRM Fundamentals will also benefit project managers leading CRM system selection or implementation projects. Table of Contents Introduction Components of CRMSuccess Building a CRM Roadmap Evaluating Software and Consultants Planning the Initial CRM Implementation Executing the Initial CRM Implementation Maintaining and Evolving CRM

SharePoint 2010 offers developers, designers, and users a sophisticated intranet, web application, and Internet site platform. But until now, SharePoint users have had to painfully edit code or seek developer assistance to customize more than just the most minor parts of their sites. All of that has changed with SharePoint Designer 2010. Gain complete control and enhance your SharePoint sites with a depth not previously possible using this book.Pro SharePoint Designer 2010 isyour soup-to-nuts reference for unlocking the power of SharePoint Designer.
Covering everything you'll need to know to create custom, rich SharePoint experiences, Pro SharePoint Designer 2010 is a masterful guide to getting the most from this powerful application quickly and easily.
This book starts with a fast-paced introduction to the 2010 version of the SharePoint Designer solution, including an overview of its features and capabilities. Then, the authorsdemonstrate those tools inaction in a practical, results-oriented way, showing you howto vastly improve the functionality, fit and finish of your SharePoint sites. With Pro SharePoint Designer 2010 at hand, you'll master the customization of the end user's completeSharePoint 2010 experience and be on your way to enhancing your sites in no time. What you'll learn How to create and edit master pages and page layouts How to make, customize and enhance libraries and lists How to exercise granular control of site permissions on all SharePoint 2010 objects How to enhance the look and feel of forms, library views, and more, through CSS styles and themes How to connect SharePoint to databases, web applications, line-of-business (LOB) programs, and more How to integrate InfoPath for automated form handling and control How to create and manage web parts How to further customize SharePoint using JavaScript and Silverlight Who this book is for

This book is for end users, administrators, and novice developers with some coding experience, and anyone else who wants to create custom, rich SharePoint experiences quickly and easily. More advanced users will find the client-side programming material helpful as well. Table of Contents A Quick Guide to SharePoint Designer Editing Pages Using SharePoint to Store Data Managing Web Parts Displaying Data Styles and Themes Managing Publishing Sites Advanced Site Customizations Client-Side Programming Consuming External Data Using InfoPath Forms Automating with Workflows

PowerPivot comprises a set of technologies for easy access to data mining and business intelligence analysis from Microsoft Excel and SharePoint. Power users and developers alike can create sophisticated, online analytic processing (OLAP) solutions using PowerPivot for Excel, and then share those solutions with other users via PowerPivot for SharePoint. Data can be pulled in from any of the leading database platforms, as well as from spreadsheets and flat files PowerPivot for Business Intelligence Using Excel and SharePointis your key to mastering PowerPivot. The book takes a scenario-based approach to showing you how to collect data, to mine that data through insightful analysis, and to draw conclusions that drive business performance. Each chapter in the book is focused on a specific challenge that you'll encounter when using PowerPivot. Each chapter takes you through a solution technique that's been proven in the real world. Covers the leading technology for bringing data analytics to the desktop Presents real-world solutions to real-world scenarios Written by a Microsoft Virtual Technical Specialist (VTS) for business intelligence What you'll learn Install and verify the PowerPivot software Integrated existing, available data to deliver business intelligence Leverage Time Intelligence to report change over time Write Data Analysis Expressions (DAX) to create custom measures Identify and implement solutions for role-playing dimensions Recognize and work-around PowerPivot's missing features Who this book is for

PowerPivot Solutions for Excel and SharePoint is aimed at information workers and data analysts who typically use Excel to drive business decisions. The book shows how you can apply PowerPivot to problems typically addressed through complicated and arcane spreadsheet techniques. Business people without the time and interest in learning Excel arcane will especially appreciate how PowerPivot enables them to easily create models and perform analysis far in advance of anything they could do using Excel alone. Table of Contents Getting Started with PowerPivot for Excel Hello World, PowerPivot Style Combining Data Sources Data Analysis Expressions A Method to the Madness Installing PowerPivot for SharePoint Collaboration, Version Control, and Management PowerPivot As a Data Source PowerPivot and SQL Server Reporting Services PowerPivot and Predictive Analytics Tips, Tricks, and Traps

SharePoint is gaining recognition as a full-fledged application server with many features and enhancements that specifically allow non-developers to create sophisticated intranet sites. However, with the 2010 release, Microsoft's SharePoint increasingly becomes a compelling development platform. The strong application programming interface (API), its highly extensible nature, and its foundation on the underlying .NET Framework all generate the perfect storm to make it one of the most powerful web development platforms available.

However, with power comes complexity. The wide range of usage scenarios make it difficult for developers to grasp the full ability of this next-generation platform. This book takes an in-depth, all-encompassing approach to programming concepts, the extensibility interfaces, and how to embrace SharePoint as a toolkit full of features available to web developers.Take an in-depth look into the internals of SharePoint. Create sophisticated applications using SharePoint controls and databases. Understand the API and use in conjunction with ASP.NET to extend SharePoint.

SharePoint is more than a portal and more than an intranet. Harness its capabilities and put it to work for you. What you'll learn The hierarchy of SharePoint's API How to create rich, extensible, and broad SharePoint applications How to use SharePoint's internals How to approach SharePoint as an open toolkit rather than a closed, intranet-only model How to take advantage of SharePoint's extensibility and customize its behavior Who this book is for

This book is for ASP.NET developers who want to create applications using SharePoint as a platform. It's also for users of SharePoint Designer that want to professionalize their development work. Table of Contents Developer Basics Architecture Accessing the API Data Access External Data Access Web Parts Templates Application Techniques Solution Deployment Extending the User Interface Using Web Controls Client Programming Integrating Silverlight Integrating Charts and Maps Forms Services and InfoPath Workflows Administrative Tasks Enterprise Features

The SharePoint user experience is critical in application architecture and user acceptance. Using tools available to all developers, Building the SharePoint User Experience will show you how to rebuild a SharePoint site, taking it all the way from the default outofthebox experience to your very own customized user experience.

Along the way you will receive a solid understanding of the SharePoint architecture that will enable you to take full advantage of the capabilities of SharePoint as a platform. This will allow you to tailor the SharePoint user experience to increase the value of solutions and to work more effectively with projects. And that, of course, leads to successful SharePoint solutions in your business that your users are happy to accept and use. What you'll learn Learn the tools needed to create effective and highly tailored user interfaces and experiences. Dissect an outofthebox site to learn how every user experience element is built. Master the core functions of sites, lists, content types, and fields. Build a site from scratch using tools available to everyone. Speed up development time by using little known tips and tricks. See how new skills can be applied to everyday tasks with simple exercises. Who this book is for

This book is for SharePoint developers who want to learn how to work with designers and other developers to create custom and tailored user experiences, including custom forms, content types, lists, fields, pages, and navigation that will better match your project's requirements. This is not a book for graphic designers--you'll find no Photoshop tips here Table of Contents Checking Your Gear for Departure Taking a Crash Course in XML Exploring Feature Basics and Not-So Basics Excavating the Site Evolving the Default User Experience What Lurks in the Forest of Lists? Encountering the Monsters in the Cave The Liquid Nitrogen of SharePoint Strolling Through Fields of Gold Intermission: The Mentality of a SharePoint Developer Starting Field Creating Your First Content Factory Accounting Gone Haywire Pages and Pages of Fun Our Empire United

Resistance to Anti-CD20 Antibodies and Approaches for Their Reversal presents in-depth content written by international experts in the study of resistance to anti-CD20 antibodies and approaches for their reversal. Anti-CD20 antibodies are used to achieve B cell depletion and are developed to treat B cell proliferative disorders, including non-Hodgkin’s lymphoma and chronic lymphocytic leukemia. In the past two decades, anti-CD20 antibodies have revolutionized the treatment of all B cell malignancies, however, there are patients that fail to respond to initial therapy or relapse sooner. This book explores new and existing avenues surrounding Anti-CD20 antibodies. In recent years, several next-generation anti-CD20 therapies have been developed but predicting and reversing resistance is still a challenging task. These areas are being actively studied as they represent a potential to improve anti-CD20 therapies and are discussed thoroughly in the book. It is a valuable resource for researchers, students and member of the biomedical and medical fields who want to learn more about resistance to anti-CD20 antibodies and their reversal.

Success with Microsoft Dynamics CRM 4.0: Implementing Customer Relationship Management is aimed at readers who are interested in understanding how to successfully implement Microsoft Dynamics CRM 4.0 within their projects. It is intended as an implementation roadmap for the business and technical representatives leading or engaged in a project.

The book covers the capabilities of Microsoft Dynamics CRM, both in the traditional functional areas of sales, marketing, and service and as an applications framework for XRM deployments. The book demonstrates CRM best practices for design, configuration, and development. Through realworld solutions and exercises, you will be given the confidence and expertise to deliver an implementation that provides longterm success for your organization.

Dem gestiegenen Wettbewerbsdruck begegnen die Unternehmen neben Rationalisierungs- und Differenzierungsmassnahmen vor allem durch Kundenbindung. Eine zentrale Rolle spielt hierbei die Ausweitung und kundenindividuelle Gestaltung von Dienstleistungsangeboten. Die modellbasierte Entwicklung und kontinuierliche Verbesserung von Dienstleistungen gewinnen daher immer mehr an Bedeutung. Der Band gibt einen Uberblick uber die hierbei einsetzbaren Methoden und zeigt zukunftige Entwicklungsperspektiven auf. Die zahlreichen Beispiele, die unterschiedlichen Branchen entstammen, fokussieren einerseits Modelle zur Dienstleistungsentwicklung und -erbringung und andererseits Modelle von Informationssystemen, welche die Entwicklung und/oder die Erbringung von Dienstleistungen unterstutzen. Sie betrachten alle Lebenszyklusphasen von Dienstleistungen sowie alle Dimensionen des Dienstleistungsbegriffs, die eine Basis zur Entwicklung von Ressourcen-, Prozess- und Produktmodellen darstellen."

Everyone has an idea that they think is the next big thing. The problem is, it's probably an app or software idea and most people probably don't know how to code and their record for managing programmers is little to none. Even if they do know how to code, they're not quite sure how to get their first one thousand customers. The Non-Technical Founder walks readers through the stages of validating whether their next big thing is good, bringing the idea to life, and getting those first customers.

Active Enterprise Intelligence ist der ganzheitliche Ansatz einer Informationslogistik von Teradata, der zwischen Strategic und Operational Intelligence unterscheidet, diese aber in einer integrierten Betrachtungsweise auf Basis eines unternehmensweiten Active Data Warehouses wieder zusammenfuhrt. Dieses Buch verbindet erstmals den Teradata-Ansatz mit der St. Galler Schule der Unternehmensweiten Informationslogistik. Aktuelle Herausforderungen und Losungsansatze der Informationslogistik werden thematisiert und Hinweise zu ihrer Ausgestaltung gegeben.

Best-Practice: Webprojekte bringen hohen wirtschaftlichen Erfolg, wenn sie gelingen. Dazu bedarf es vor allem eines speziellen Projektmanagements. Dieses Handbuch fuhrt Projektleiter und Entscheider zum Erfolg: effektive Managementmethoden und Projektkommunikation, Fallstricke, heikle Projektsituationen, rechtliche Rahmenbedingungen (insbes. Internetrecht). Das Autorenteam aus erfahrenen Managern und Fachexperten stellt Best-Practices aus der Sicht von Kunden und Dienstleistern vor. Ein Buch fur Projektleiter, Entscheider, Lehrende und Studierende (E-Business, Informatik, Design). Erfolgreiche Managementmethoden in 2., uberarbeiteter Auflage."

Der vorliegende Band ist dem Lernen und Lehren auf der Basis moderner Informations- und Kommunikationstechnologien gewidmet. Das Buch fasst die wichtigsten AnsAtze zur EinfA1/4hrung, Umsetzung und Evaluation von E-Learning zusammen. Es geht zum einen um die Frage nach sinnvollen Konzepten fA1/4r den Einsatz von Electronic- und Mobile-Learning. Die BeitrAge behandeln Fragen der Auswahl, EinfA1/4hrung und Ausgestaltung von E-Learning-Systemen. Dabei werden pAdagogische, technische und wirtschaftliche Aspekte im Zusammenhang gesehen. Zum anderen sind erfolgreiche GeschAftsmodelle in der Affentlichen und privaten Fort- und Weiterbildung immer wichtiger. Dabei geht es genauso um die Frage des geeigneten Business-Plans wie um das QualitAtsmanagement und die Sicherstellung der langfristigen Nachhaltigkeit und Effizienz von E-Learning-Anwendungen. Neben wissenschaftlichen BeitrAgen zeigen zahlreiche BeitrAge von Praktikern beispielhaft mAgliche Umsetzungsstrategien.

Aufgrund des heute verbreiteten teamorientierten Arbeitens wird der Ingenieur in Entwicklung und Konstruktion mehr und mehr in den Planungs-, Beschaffungs- und Produktionsprozess involviert. Zur BewAltigung dieser Aufgaben braucht er neue Methoden der EntscheidungsunterstA1/4tzung und der Informationsbeschaffung, da die herkAmmlichen AnsAtze des Produktdatenmanagements nicht ausreichend sind. Neue Strategien fA1/4r das Product Lifecycle Management enthalten zusAtzliche FunktionsumfAnge zur UnterstA1/4tzung der unternehmensinternen und -externen Zusammenarbeit von Entwicklungspartnern, des Supply Chain Prozesses, des Product Portfolio Management und des Customer Needs Management. Das Buch unterstA1/4tzt die Planung, Entscheidungsfindung und EinfA1/4hrung geeigneter LAsungskonzepte.

Die Informationslogistik wird zum Wettbewerbsfaktor fur Unternehmen. Die Versorgung von Entscheidungstragern mit integrierten Informationen ermoglicht effiziente und effektive Entscheidungsprozesse in Alignment mit den strategischen Zielen des Unternehmens. Dazu wird ein ganzheitlicher, bereichsubergreifender Ansatz benotigt, der die inharenten Synergiepotenziale einer Informationslogistik umfassend nutzt.

Dieses Buch gibt erstmals einen Gesamteindruck uber den State of the Art und Entwicklungsrichtungen der integrierten Informationslogistik aus Managementsicht. Auf Grundlage des St. Galler Business Engineering-Frameworks werden aktuelle Herausforderungen und Losungsansatze der Informationslogistik ganzheitlich und konsistent betrachtet und Hinweise zur Gestaltung der Informationslogistik auf den Ebenen Strategie, Organisation und Informationssysteme gegeben. Ausgewahlte Schwerpunktthemen vertiefen fur die Umsetzung relevante Fragestellungen. Schliesslich zeigen aktuelle Fallstudien konkrete Realisierungsmoglichkeiten in der unternehmerischen Praxis auf."

Die Integration von Informationssystemen beschrankt sich selten auf die Veranderung von Softwarekomponenten und Datenstrukturen oder die Veranderung von IT-Infrastrukturkomponenten. Meist sind ebenso Produkte, Geschaftsprozesse oder Organisationsstrukturen, also fachliche Unternehmensstrukturen betroffen. Das Buch hat zum Ziel, einen grundlegenden Beitrag zur situativen Methodik-Unterstutzung der Planung und Umsetzung von Integrationsprojekten zu leisten. Um dies zu realisieren, wird eine Strukturierung der Integration aus Metamodellierungs-Perspektive vorgenommen. Es werden Archetypen der Integration formuliert und typische Situationen fur Integrationsprojekte beschrieben. Zahlreiche Fallstudien zu Integrationsprojekten liefern erste Erkenntnisse uber die Wiederkehr grundlegender Integrationsaufgaben in bestimmten Integrations-Situationen. Darauf aufbauend wird eine erste Annaherung an eine situationsbezogene, anpassbare Integrationsmethodik vorgestellt."

Das Konzept des Service Engineering, das Vorgehensweisen und Methoden fA1/4r die schnelle und effiziente Realisierung von Dienstleistungen bietet, findet zunehmend Verbreitung in der Praxis. Um die Verfahren mAglichst gewinnbringend einsetzen zu kAnnen, gilt es, den Dienstleistungsprozess auch durch geeignete Informationssysteme zu unterstA1/4tzen. Dieses Buch gibt einen fundierten Einblick in aktuelle softwaretechnische Konzepte und prAsentiert praktische Erfahrungen aus deren Anwendung bei Entwicklungsprojekten. Es richtet sich gleichermaAen an Praktiker in Dienstleistungsunternehmen und Affentlichen Verwaltungen sowie an Mitarbeiter produzierender Unternehmen, die ihr Dienstleistungsangebot systematisieren und ausbauen wollen.

Wenn heute uber Informationstechnik in der offentlichen Verwaltung" geschr- ben oder geredet wird, geschieht dies meist im Kontext von Electronic Gove- ment," wobei diese Thematik dann auch noch haufig auf die Bereitstellung el- tronischer Burgerservices reduziert wird. Dabei hat die offentliche Verwaltung selbstverstandlich schon lange vor der Verbreitung des Internets massiven Gebrauch von der Informationstechnik - macht - nur blieb die Auseinandersetzung damit lange Zeit einem sehr kleinen Kreis von Praktikern und Wissenschaftlern vorbehalten. Ursachlich dafur war - niger der Wunsch nach Exklusivitat, sondern vor allem der Umstand, dass sich ausserhalb dieses Kreises kaum jemand fur das Thema erwarmen konnte. Im Zuge von E-Government hat sich diese Situation schlagartig geandert. Die Anzahl der Kongresse, Messen, Umfragen, Benchmarkings usw. zum Thema hat in den letzten Jahren zwar spurbar nachgelassen, doch nach wie vor wird E- Government von denen, die sich damit beschaftigen (und das sind heute noch - mer sehr viel mehr Personen als noch vor zehn Jahren), als zentrales Instrument zur Modernisierung des Behordenapparats angesehen. Inzwischen wissen wir aber auch, dass gerade strukturelle Veranderungen vielfach sehr schleppend verlaufen und die IT im offentlichen Sektor noch immer nicht die Durchschlagskraft" - reicht hat, die ihr vielfach zugeschrieben wurde und die angesichts der technischen Moglichkeiten auch ohne weiteres vorstellbar ist. Fur das eher zogerliche Aufgr- fen der mit moderner IT eroffneten Veranderungsoptionen gibt es zahlreiche Grunde, von denen in den nachfolgenden Beitragen immer wieder die Rede sein wird."

Das Buch zeigt, welche Potentiale sich f r Unternehmen durch eine konsequente Orientierung an den Kundenprozessen und einer kooperativen Zusammenarbeit zwischen Unternehmen ergeben. Eine wichtige Rolle nehmen dabei elektronische Dienstleister (sogenannte WebService-Anbieter) ein, die diese Kooperationsprozesse erst erm glichen oder die elektronischen Services viel effizienter erbringen als jedes einzelne Unternehmen im Netzwerkverbund, z.B. f r den Zahlungsverkehr und die Logistik. Dazu werden anhand anschaulicher Beispiele aus der Praxis methodische Vorschl ge zur Gestaltung des Kundenprozesses, zum Portaldesign und zur Kooperationsprozessanalyse und Out-tasking sowie Architekturen f r Kooperationsprozesse und WebServices entwickelt.