ABAP to the Future is back, and better than ever! Looking for the latest in ABAP syntax? The code examples are fully rewritten. Need to start working in the cloud with the ABAP RESTful application programming model? We've got you covered. Got a new IDE like SAP Business Application Studio? We'll show you the ins and outs of your environment. From abapGit and ABAP2XLSX to SAPUI5 and Web Dynpro ABAP, this new edition has everything you need to be on the cutting edge!

Explore Amazon Connect, from implementing call flows and creating AI bots to integrating artificial intelligence solutions and analyzing critical customer sentiment Key Features Discover how to integrate chat with Connect to allow organizations to reduce operations costs Leverage machine learning to perform natural language processing (NLP) for analyzing customer feedback and trends Learn how to integrate your enterprise application with Amazon Connect Book DescriptionAmazon Connect is a pay-as-you-go cloud contact center solution that powers Amazon's customer contact system and provides an impressive user experience while reducing costs. Connect's scalability has been especially helpful during COVID-19, helping customers with research, remote work, and other solutions, and has driven adoption rates higher. Amazon Connect: Up and Running will help you develop a foundational understanding of Connect's capabilities and how businesses can effectively estimate the costs and risks associated with migration. Complete with hands-on tutorials, costing profiles, and real-world use cases relating to improving business operations, this easy-to-follow guide will teach you everything you need to get your call center online, interface with critical business systems, and take your customer experience to the next level. As you advance, you'll understand the benefits of using Amazon Connect and cost estimation guidelines for migration and new deployments. Later, the book guides you through creating AI bots, implementing interfaces, and leveraging machine learning for business analytics. By the end of this book, you'll be able to bring a Connect call center online with all its major components and interfaces to significantly reduce personnel overhead and provide your customers with an enhanced user experience (UX). What you will learn Become well-versed with the capabilities and benefits of Amazon Connect Determine cost-effective solutions by integrating Connect with AWS Create, modify, and connect contact flows to improve efficiency Build a conversational interface with Amazon Lex Find out how to transfer contact records out of Connect via Kinesis Gather user insights and improve business operations with Amazon QuickSight Analyze customer-agent conversations with ML speech analytics capabilities Discover ways to provide superior customer service at a lower cost Who this book is forThis Amazon Connect book is for anyone looking to save costs and improve their customer experience through a more advanced call center using Amazon Connect and other AWS capabilities. A technical understanding of Amazon Web Services (AWS) and beginner-level business administration experience are necessary to address cost concerns and risks.

Create world-class Zoho CRM solutions tailored to be a game changer for your business and transform the way you collect, manage, and use customer data Key Features Unlock the full potential of advanced Zoho CRM features to supercharge your business solutions Customize your Zoho CRM solutions to achieve scalable and long-term customer engagement Streamline your entire business for digital transformation by integrating CRM with different Zoho products and applications Book DescriptionZoho CRM is one of the most user-friendly, configurable, and competitively priced CRM systems for managing all your customer relationships. When tailored effectively to your business, it empowers your team to work smarter and helps your business to achieve more profitable and scalable growth. This book will show you how to make the most of Zoho CRM to increase productivity. You'll start by learning about the foundation modules of Zoho CRM such as Leads, Deals, Contacts, and Accounts, and understand their functionalities that enable you to build effective solutions. Then, you'll explore innovative workflows that will help you to save time and make sure that your sales teams are proactively managing opportunities and clients. The book also focuses on Zoho Marketplace, as well as how to extend the functionality of Zoho CRM using custom functions. You'll cover real-world use cases that will inspire you to extend your Zoho adoption by integrating Zoho CRM with other Zoho apps such as Zoho Campaigns, Zoho Forms, Zoho Survey, and SalesIQ. Finally, you'll discover best practices for adapting and evolving your CRM solutions and maintaining your CRM to achieve continuous improvement. By the end of this CRM book, you'll have set up a CRM solution that will be fit for the next 10 years of business growth. What you will learn Manage customer relationships and acquire new customers quickly Understand the importance of Leads, Deals, Contacts, and Accounts modules Use game-changing workflows and automation to manage opportunities and clients Explore how custom functions can extend the functionality of your CRM Integrate Zoho CRM with other Zoho apps such as Zoho Campaigns, Forms, Survey, and Creator Discover how to keep your CRM fit for the future and achieve continuous growth Who this book is forThis book is for you if you're a business manager or a business owner interested in learning how the Zoho platform can help transform your business and are looking to gain a practical understanding of how to choose an app from the vast array of Zoho products. Whether you're new to Zoho or have basic experience and want to learn more about its features and apps, this book can help you. Expert Zoho users who want to develop custom solutions for their business will also find this book useful. Foundational knowledge of CRM concepts is expected to get the most out of this book.

Learn everything you need to become a successful data architect on the Salesforce platform Key Features Adopt best practices relating to data governance and learn how to implement them Learn how to work with data in Salesforce while maintaining scalability and security of an instance Gain insights into managing large data volumes in Salesforce Book DescriptionAs Salesforce orgs mature over time, data management and integrations are becoming more challenging than ever. Salesforce Data Architecture and Management follows a hands-on approach to managing data and tracking the performance of your Salesforce org. You'll start by understanding the role and skills required to become a successful data architect. The book focuses on data modeling concepts, how to apply them in Salesforce, and how they relate to objects and fields in Salesforce. You'll learn the intricacies of managing data in Salesforce, starting from understanding why Salesforce has chosen to optimize for read rather than write operations. After developing a solid foundation, you'll explore examples and best practices for managing your data. You'll understand how to manage your master data and discover what the Golden Record is and why it is important for organizations. Next, you'll learn how to align your MDM and CRM strategy with a discussion on Salesforce's Customer 360 and its key components. You'll also cover data governance, its multiple facets, and how GDPR compliance can be achieved with Salesforce. Finally, you'll discover Large Data Volumes (LDVs) and best practices for migrating data using APIs. By the end of this book, you'll be well-versed with data management, data backup, storage, and archiving in Salesforce. What you will learn Understand the Salesforce data architecture Explore various data backup and archival strategies Understand how the Salesforce platform is designed and how it is different from other relational databases Uncover tools that can help in data management that minimize data trust issues in your Salesforce org Focus on the Salesforce Customer 360 platform, its key components, and how it can help organizations in connecting with customers Discover how Salesforce can be used for GDPR compliance Measure and monitor the performance of your Salesforce org Who this book is forThis book is for aspiring architects, Salesforce admins, and developers. You will also find the book useful if you're preparing for the Salesforce Data Architecture and Management exam. A basic understanding of Salesforce is assumed.

There is no doubt that there has been much excitement regarding the pioneering contributions of artificial intelligence (AI), the internet of things (IoT), and blockchain technologies and tools in visualizing and realizing smarter as well as sophisticated systems and services. However, researchers are being bombarded with various machine and deep learning algorithms, which are categorized as a part and parcel of the enigmatic AI discipline. The knowledge discovered gets disseminated to actuators and other concerned systems in order to empower them to intelligently plan and insightfully execute appropriate tasks with clarity and confidence. The IoT processes in conjunction with the AI algorithms and blockchain technology are bound to lay out a stimulating foundation for producing and sustaining smarter systems for society. Advancing Smarter and More Secure Industrial Applications Using AI, IoT, and Blockchain Technology articulates and accentuates various AI algorithms, fresh innovations in the IoT, and blockchain spaces. The domain of transforming raw data to information and to relevant knowledge is gaining prominence with the availability of data ingestion, processing, mining, analytics algorithms, platforms, frameworks, and other accelerators. Covering topics such as blockchain applications, Industry 4.0, and cryptography, this book serves as a comprehensive guide for AI researchers, faculty members, IT professionals, academicians, students, researchers, and industry professionals.

Build, design, and improve advanced business intelligence solutions using Tableau's latest features, including Tableau Prep Builder, Tableau Hyper, and Tableau Server Key Features Master new features in Tableau 2021 to solve real-world analytics challenges Perform geo-spatial, time series, and self-service analytics using real-life examples Build and publish dashboards and explore storytelling using Python and R integration support Book DescriptionTableau is one of the leading business intelligence (BI) tools that can help you solve data analysis challenges. With this book, you will master Tableau's features and offerings in various paradigms of the BI domain. Updated with fresh topics including Quick Level of Detail expressions, the newest Tableau Server features, Einstein Discovery, and more, this book covers essential Tableau concepts and advanced functionalities. Leveraging Tableau Hyper files and using Prep Builder, you'll be able to perform data preparation and handling easily. You'll gear up to perform complex joins, spatial joins, unions, and data blending tasks using practical examples. Next, you'll learn how to execute data densification and further explore expert-level examples to help you with calculations, mapping, and visual design using Tableau extensions. You'll also learn about improving dashboard performance, connecting to Tableau Server and understanding data visualization with examples. Finally, you'll cover advanced use cases such as self-service analysis, time series analysis, and geo-spatial analysis, and connect Tableau to Python and R to implement programming functionalities within it. By the end of this Tableau book, you'll have mastered the advanced offerings of Tableau 2021 and be able to tackle common and advanced challenges in the BI domain. What you will learn Get up to speed with various Tableau components Master data preparation techniques using Tableau Prep Builder Discover how to use Tableau to create a PowerPoint-like presentation Understand different Tableau visualization techniques and dashboard designs Interact with the Tableau server to understand its architecture and functionalities Study advanced visualizations and dashboard creation techniques Brush up on powerful self-service analytics, time series analytics, and geo-spatial analytics Who this book is forThis book is designed for business analysts, business intelligence professionals and data analysts who want to master Tableau to solve a range of data science and business intelligence problems. The book is ideal if you have a good understanding of Tableau and want to take your skills to the next level.