W.A.J. Coetzee was born in Piketberg in 1928. After matriculating, he started work as a post-office clerk. He was later transferred to the office of the Deputy Postmaster-General in Pretoria. As an extramural student he successively obtained his B.A., B.A. Honours, and M.A. degrees in Public Administration from the University of Pretoria. In 1973 he was appointed senior lecturer and head of the Department of Public Administration at the University of Durban-Westville. He became a professor in 1977 after obtaining his doctorate (D.Phil.) in 1976 from the University of Pretoria and has subsequently served as dean of the Faculty of Commerce. Professor Coetzee is the author of a number of books and articles in Public Administration in South Africa and has delivered papers at conferences locally and abroad. He has been a member, director or chairman of various cultural and professional organizations, and has also served on a number of university senate committees.

Risks can be identified, evaluated, and mitigated, but the underlying uncertainty remains elusive. Risk is present across all industries and sectors. As a result, organizations and governments worldwide are currently experiencing higher levels of risk and have had to make risky decisions during times of crisis and instability, including the COVID-19 pandemic, economic and climate perils, and global tensions surrounding terrorism. It is essential that new studies are undertaken to understand strategies taken during these times to better equip business leaders to navigate risk management in the future. Global Risk and Contingency Management Research in Times of Crisis examines the impact of crises including the COVID-19 pandemic, which has tested organizational risk and contingency management plans. It provides significant insights that should benefit business leaders on risk and contingency management in times of crisis. It emphasizes strategies that leaders can undertake to identify potential future risks and examines decisions made in past crises that can act as examples of what to do and what not to do during future crisis events. Covering topics such as auditing theories, risk assessment, and educational inequality, this premier reference source is a crucial resource for business leaders, executives, managers, decision makers, policymakers, students, government officials, entrepreneurs, librarians, researchers, and academicians.

For courses in operations and supply chain management. Introduction to Operations and Supply Chain Management is an integrated, comprehensive introduction to both operations and supply chain management (SCM). The text remains engaging and brief while integrating all of the major concepts of both subjects in one cohesive source. The 5th Edition contains updated content and thorough coverage of analytical tools and techniques that students will apply to their careers in operations and SCM. It explores these topics in an interesting and relatable manner, providing students with real-world examples and easy-to-understand material. A new chapter in learning Pearson eText is an affordable, easy-to-use digital textbook. With Pearson eText, you can access the book anytime, anywhere, using your favourite mobile device, even when offline. You can easily retrieve and review important content using the eText search, bookmarks, highlights, and notes. Some titles also include embedded media and study tools. And you get all of this for a fraction of the cost of a printed text. Learn on the go. Read, practice, and study on any device. Read anytime and anywhere via the Pearson eText mobile app - even offline. Make it your own. Add notes and highlights directly in your eText to study how you'd like. Find what you need. Quickly navigate the content with easy search and bookmark options. Time limit This product is only available for a 12 month subscription period starting from the date of purchase.

Join Nyimpini Mabunda on his journey from his childhood in an apartheid-era homeland to the CEO’s office at one of the world’s leading businesses.

In a career spanning Procter & Gamble, Nando’s, Diageo and Vodacom in South Africa, the UK and Uganda, Mabunda actively sets out to always improve his business acumen and leadership skills. Constantly in learning mode and infused with positive energy, Mabunda’s path offers insightful lessons and practical advice for anyone who wants to succeed in their career, build and lead a business.

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Today's customer-oriented operational philosophy has forced organizations to face the challenge of transforming into digital businesses to meet growing customer demand. The reality is that power is shifting from institutions to customers, so it's up to providers to master both customer experience and digital operational excellence. However, despite this turn toward digitalization, many businesses struggle to manage their technology base strategically. Disruptive Innovation and Emerging Technologies for Business Excellence in the Service Sector provides an in-depth exploration of options that can assist organizations in developing a consistent and coherent view of various drivers in order to shape their markets and operations as well as how disruptive innovations and emerging technologies can contribute to businesses now and in the future. Covering a wide range of topics such as sustainable transportation and customer service experiences, it is ideal for industry professionals, researchers, academicians, instructors, decision makers, and students.

There is no industry left where AI is not being used. The application of this technology has already stretched across domains such as law, political science, policy, and economics; it will soon permeate areas of warfare, autonomous transportation, education, and space exploration to name a few. Technology giants such as Google, Apple, and Facebook are already investing their money, effort, and time towards integrating Artificial Intelligence. These companies have also taken initiatives to evangelize the mass about AI's capabilities and limitations. Currently there are about 400 start-ups working on AI and machine learning domains. Therefore, it is important for everyone to know about the applications of AI. This book provides a deeper understanding of the relevant aspects of AI in Industry 5.0. The authors bring this exciting field to life by presenting a substantial and robust introduction to artificial intelligence in a clear and concise course book form. Designed to provide an understanding of the foundations of artificial intelligence, it examines education powered by AI, entertainment and AI, home and service robots, healthcare re-imagined, predictive policing, space exploration with AI, weaponry in the world of AI, and many more critical applications.

It is not a question whether the world is in transition, rather it is quite clear to see that the world is transitioning into new uncharted territories. Digital transformation has taken over the many facets of management and will create advantages for the organizations that are innovative with these competitive core capabilities. From manufacturing to education, every business sector is shifting their traditional ways of doing business to reach organizational goals and survive. Innovation takes the lead here. In this digitalized era, it is obvious that firms and organizations will not survive if they do not adapt to the changing demands and business strategies of the new era. New developments in information technologies provides an essential base for digital transformation leading to many artificial intelligence implications. This can lead to time-effectiveness, lowered costs, better timing, and improved efficiency in personalized products and services. New forms of work, new performance criteria, new training and new development programs for employees and new recruitment and selection procedures will be among the most important issues of new human resource management systems. This stems from the urgency of digital transformation in the new World order. All organizations need to establish new management strategies, policies, and practices to govern vital transformations in the new age. This will be achieved by formulating and implementing a digital transformation strategy which fits to all levels of management in today's organizations. From supply chain management systems to human resource management within organizations need to be transformed accordingly with the digital transformation strategy. For all these reasons, the latest research on the selected subjects of leadership, innovation and entrepreneurship will fill a critical gap in the related literature. This reference book aims to bring together the emerging topics of digital transformation, information technologies, new management strategies and digital practices in human resources and new forms of work. At the same time, it provides theoretical infrastructure to share the latest empirical research findings within management, artificial intelligence and digital business functions and strategies. A tremendous contribution will be made to the contemporary research on these subjects by collecting the most up to date research findings and combining these with the theoretical framework. The most popular contemporary topics in digitalization in management fields and information technologies will provide valuable insight for understanding today's business organizations operating in a global, dynamic, and complex environment. The chapters of the book will handle an up-to-date topic, mostly based on technological advances, and readers will benefit from learning the latest management skills and techniques. This book will fill a critical gap by providing digital business strategies and emerging digital human resources issues from the perspective of innovation.

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New expanded edition includes study questions for individual and group use.