As highly skilled workers retire, what happens to their wealth of experience? This book explores the concept of skills drain, looking at how key competencies can be identified and then transferred from experienced workers to novices. It looks at the innovative solutions managers are seeking to ensure that their workers are sufficiently trained, and then develops a protocol for doing so. Founded in academic theory, but with applications for practice, this book presents case studies and research in a valuable addition to the field of management. It will be a useful reading for academics studying high-risk industries, management and organization, as well as practitioners, managers and trainers.

This volume emphasises knowledge transfer from the lab to the field and describes collaboration technology through three lenses: Proof of Concept, Proof of Value, and Proof of Use. The contributors focus on work practices that extend collaboration into a structured form where groups can work together to solve real-world complex problems. As with the other AMIS volumes, the contributors comprise internationally known experts in the field of Information Systems. Includes online access.

This proceedings present current trends in the transport growth. It presents transport solutions both at a micro-level, such as that of a single city or a single company, as well as at a macro-level of a whole transportation system. The transport decisions made by an individual in regards to the transport mode and route, add up to the structure and efficiency of the whole system. Transport systems cannot grow extensively anymore, due to lack of space or the amount of additional costs, so the authors presents new solutions, ones which are innovative and sustainable, while also increasing the efficiency of transport operations. These solutions are analyzed for performance at a scale of individual cities or companies, as well as whole transport systems. The researchers, who are often also practitioners in the field of transport, provide not only the theoretical background for the transport analysis but also empirical data and practical experience.

This is the first book to introduce the major quantitative tools in risk management taking financial investments and logistics planning as the background: optimization and stochastic programming. Contained here are the fundamentals of portfolio selection theory from the point of view of risk control, and methods for risk control with new and popular risk measures such as VaR (Value-at-Risk) and CVaR (Conditional VaR). The book also introduces a new theory for risk management in more general investment situations such as flexible investment decisions, providing an accessible and comprehensive introduction to the interrelations between these fields of research. Basic concepts of stochastic programming are introduced, and their applications to risk management in inventory distribution and network design are covered as well. Illustrated by carefully chosen examples and supported by extensive data analyses, this book is highly recommended to readers who seek an in-depth and up-to-date integrated overview of the ever-expanding theoretical and quantitative fields of risk management in financial investment and logistics planning.

Context plays an important role in entrepreneurship and this is increasingly being acknowledged both in research, practice, and policy considerations. Where, why, and how entrepreneurship occurs can be considered when studying the effects of context. This book focuses on the role of context in entrepreneurship by analyzing different factors, including locational, time-specific, and cultural variables and social conditions. Researchers of entrepreneurship will particularly benefit from the holistic, context-based perspective this book offers.

Learn How to Properly Use the Latest Analytics Approaches in Your Organization Computational Business Analytics presents tools and techniques for descriptive, predictive, and prescriptive analytics applicable across multiple domains. Through many examples and challenging case studies from a variety of fields, practitioners easily see the connections to their own problems and can then formulate their own solution strategies. The book first covers core descriptive and inferential statistics for analytics. The author then enhances numerical statistical techniques with symbolic artificial intelligence (AI) and machine learning (ML) techniques for richer predictive and prescriptive analytics. With a special emphasis on methods that handle time and textual data, the text: Enriches principal component and factor analyses with subspace methods, such as latent semantic analyses Combines regression analyses with probabilistic graphical modeling, such as Bayesian networks Extends autoregression and survival analysis techniques with the Kalman filter, hidden Markov models, and dynamic Bayesian networks Embeds decision trees within influence diagrams Augments nearest-neighbor and k-means clustering techniques with support vector machines and neural networks These approaches are not replacements of traditional statistics-based analytics; rather, in most cases, a generalized technique can be reduced to the underlying traditional base technique under very restrictive conditions. The book shows how these enriched techniques offer efficient solutions in areas, including customer segmentation, churn prediction, credit risk assessment, fraud detection, and advertising campaigns.

Artificial Intelligence (AI) will change the lives of people and businesses more fundamentally than many people can even imagine today. This book illustrates the importance of AI in an era of digitalization. It introduces the foundations of AI and explains its benefits and challenges for companies and entire industries. In this regard, AI is approached not just as yet another technology, but as a fundamental innovation, which will spread into all areas of the economy and life, and will disrupt business processes and business models in the years to come. In turn, the book assesses the potential that AI holds, and clarifies the framework that is necessary for pursuing a responsible approach to AI. In a series of best-practice cases, the book subsequently highlights a broad range of sectors and industries, from production to services; from customer service to marketing and sales; and in industries like retail, health care, energy, transportation and many more. In closing, a dedicated chapter outlines a roadmap for a specific corporate AI journey. No one can ignore intensive work with AI today - neither as a private person, let alone as a top performer in companies. This book offers a thorough, carefully crafted, and easy to understand entry into the field of AI. The central terms used in the AI context are given a very good explanation. In addition, a number of cases show what AI can do today and where the journey is heading. An important book that you should not miss! Professor Dr. Harley Krohmer University of Bern "Inspiring, thought provoking and comprehensive, this book is wittingly designed to be a catalyst for your individual and corporate AI journey." Avo Schoenbohm, Professor at the Berlin School of Economics and Law, Enterprise Game Designer at LUDEO and Business Punk

Knowledge Management Initiatives in Singapore is the first book that provides descriptive analyses of the award-winning knowledge management projects undertaken by the public sector organisations in Singapore. It features 12 organisations honoured for their outstanding efforts to understand and implement knowledge management, not only to enhance tactical efficiency and effectiveness but also to plan for strategic opportunities in the dynamic environment. Based on these successful case studies, the book provides a comprehensive overview and approach for organisations to understand how to plan and execute their knowledge management journeys. This includes analysing the rationale, thereby calibrating specific knowledge management plans and roles; identifying resources for knowledge management implementation (such as people, process and technology); and evaluating the outcomes and future paths. This book will be invaluable to managers, knowledge management practitioners and graduate students in the field, offering deep actionable insights on the implementation of knowledge management projects and providing a balanced perspective of organisational knowledge management encompassing both theory and pragmatism.

This book explores the relationship between space and economy, the spatial expressions of the knowledge economy. The capitalist industrial economy produced its own space, which differed radically from its predecessor agrarian and mercantile economies. If a new knowledge-based economy is emerging, it is similarly expected to produce its own space to suit the new circumstances of production and consumption. If these spatial expressions do exist, even if in incomplete and partial forms, they are likely to be the model for the future of cities.

The greatest managers in the world seem to have little in common. They differ in sex, age, and race. They employ vastly different styles and focus on different goals. Yet despite their differences, great managers share one common trait: They do not hesitate to break virtually every rule held sacred by conventional wisdom. They do not believe that, with enough training, a person can achieve anything he sets his mind to. They do not try to help people overcome their weaknesses. They consistently disregard the golden rule. This amazing book explains why.

Gallup presents the remarkable findings of its massive in-depth study of great managers across a wide variety of situations. Some were in leadership positions. Others were front-line supervisors. Some were in Fortune 500 companies; others were key players in small entrepreneurial companies. Whatever their situations, the managers who ultimately became the focus of Gallup’s research were invariably those who excelled at turning each employee’s talent into performance.

There are vital performance and career lessons here for managers at every level, and, best of all, the book shows you how to apply them to your own situation.

This book discusses the essence, concepts, techniques, and applications of business intelligence. It also explores different aspects of crisis management, knowledge management and knowledge sciences, the applications of business intelligence in contingencies and crises, environmental issues and group intelligence.The book is divided into three parts. The first part focuses on the significance of business intelligence, competition and intelligence, competitive information strategy, conflicts on patent issues, and the current state-of-the-art of business intelligence education in the US and France. The second part encompasses business intelligence and risk and crisis management, ecological issues and crisis management, business intelligence and knowledge management, and business intelligence as an organizational knowledge. The third part consists of case studies in business intelligence with special reference to the retail industry and the military arena. This part also focuses on applications of business intelligence.Finally, the book also envisages the future direction of knowledge information strategy. It will be of interest to students, academicians and people working in non-profit or non-government organizations.

Progressive Corporate Governance for the 21st Century is a wide ranging and ambitious study of why corporate governance is the shape that it is, and how it can be better. The book sets out the emergence of shareholder primacy orientated corporate governance using a study of historical developments in the United Kingdom and the United States. Talbot sees shareholder primacy as a political choice made by governments, not a natural feature of the inevitable market. She describes the periods of progressive corporate governance which governments promoted in the middle of the 20th century using a close examination of the theories of the company which then prevailed. She critically examines the rise of neoliberal theories on the company and corporate governance and argues that they have had a negative and regressive impact on social and economic development. In examining contemporary corporate governance she shows how regulatory styles as informed and described by prevailing regulatory theories, enables neoliberal outcomes. She illustrates how United Kingdom-derived corporate governance codes have informed the corporate governance initiatives of European and global institutions. From this she argues that neoliberalism has re-entered ex command transition economies through those United Kingdom and OECD inspired corporate governance Codes over a decade after the earlier failed and destructive neoliberal prescriptions for transition had been rejected. Throughout, Talbot argues that shareholder primacy has socially regressive outcomes and firmly takes a stand against current initiatives to enhance shareholder voting in such issues as director remuneration. The book concludes with a series of proposals to recalibrate the power between those involved in company activity; shareholders, directors and employees so that the public company can begin to work for the public and not shareholders.

The UK's Royal College of Defence Studies (RCDS) annual programme unites senior personnel from around the world who are preparing for the highest responsibilities in civilian and military spheres. Each year, representatives of some fifty countries share on average over a thousand years of experience in some of the most complex and demanding environments on earth. In Business and Battle is the synthesis of the expert analysis and experience of participants in that programme, tested and sharpened by extensive international field work and coupled with contributions by first-rate presenters external to the programme. It deals with strategy and top level strategic leadership together and views them from multinational, multicultural and multisectoral perspectives. In so doing, it pushes the boundaries beyond a mere description of commercial, civilian and military strategic environments; it provides extensive and deep insights into how to interpret and shape those environments.

This is the first book that addresses the genesis and career of the modern day enterprise system in a comprehensive and robust manner. It does so through setting out a new approach for the study of packaged solutions and presents novel empirical studies based on in-depth ethnographic and longitudinal research conducted within supplier organisations and other relevant sites. The authors shift the debate within the social study of information systems, from one that is primarily focused on 'implementation studies', to one that follows software as it evolves, matures and crosses organisational boundaries. Through tracing and comparing the 'biography' of a number of software systems the authors develop a new vocabulary for the dynamics that surround standardised software. Original in its approach, this book draws on a number of ethnographic studies in supplier organisations, user settings, user forums, and applies theories from the Sociology of Technology, Technology Studies, Innovation Studies, and beyond. As such it will be of interest across all of these subject areas and to researchers from the wider fields of Information Systems and Business Studies.

This book analyzes dynamic relationships among the disciplines that have contributed to the development of knowledge management. It focuses on establishing relationships between knowledge management and other disciplines such as information management, organizational learning, innovation management, and strategic management. It debates the origin and development of knowledge management, thus providing a clear and conceptual understanding of the field. This, in turn, will help readers adopt better approaches to solve knowledge management problems.

Organizations of all sizes and types are facing a duel threat and opportunity. At the very moment when global markets are becoming available, these organizations are losing valuable people resources due to "boomer" retirements and downsizing strategies. As the technologies arrive to facilitate knowledge sharing across organizational and people boundaries, the desire for job security is causing many employees to hold tightly to "their" business knowledge as a form of job security. When organizational knowledge erodes, organizations lose proven capabilities and eventually customers. This challenge may be one of the most significant facing organizations over the next two decades.

Written by an expert with more than 30 years of hands-on work as a consultant and educator, Managing Organizational Knowledge: 3rd Generation Knowledge Management and Beyond provides a clear, repeatable strategy for capturing organizational knowledge. It does so by first exploring the fundamental concepts that have emerged from the new discipline of Knowledge Management (KM) over the past ten years. It then provides several breakthroughs including:

A fresh, practical definition of KM

A definition of organizational knowledge based on data, information, and decision making

A proven strategy and templates for creating an inventory of significant organizational knowledge

A new, integrated KIPPAR Model that defines how to create a sustainable KM environment

A strategy where naturally occurring projects are routinely mined for contributions to an organization’s pool of intellectual assets

A series of implementation strategies for launching a KM initiative

So what makes this book different? What makes it worth reading? It provides a new perspective on KM, addressing the discipline from the perspective of a major organization; much of the previous writings in this area confuse individual knowledge with organizational knowledge. The author, Chuck Tryon, has been a consultant for major corporations since the early 1980s and has created tangible, innovative processes to help capture vital organizational knowledge, which has given him insight into the significant management challenges facing 21st century organizations—how to capture, transfer, and share meaningful knowledge that is vital to their survival. Communicating fresh concepts in this emerging field, the book distills this knowledge and helps you see where KM can take you in the future.

Table of Contents

Knowledge as an Asset—Really?

The New Realities of Knowledge Management

The Growing Knowledge Gap

Knowledge Opportunities

Return on Investment

A Call to Action

KM Beliefs

Knowledge Sharing and Reuse

Learning Organization

Best Practices

Communities of Practice

Conclusion

KM Processes

Knowledge Discovery

Knowledge Capture

Knowledge Organization

Knowledge Use

Knowledge Transfer

Knowledge Retention

Conclusion

Defining Organizational Knowledge

Knowledge Categories

Explicit, Tacit, and Implicit Knowledge

Knowledge Characteristics

Why Bother?

Conclusion

Recognizing Organizational Knowledge

Data

Information

Decision Making

Conclusion

The Knowledge Retention Policy—Level One

General Management Statement

Knowledge Asset Inventory

Knowledge Areas

Knowledge Topics

Knowledge Expert

Organizational Importance

Transfer Status

Knowledge Transfer Mechanisms

KTP Activities

Conclusion

The Knowledge Retention Policy—Level Two

Documentation

Training

Apprenticeships

Mentoring/Coaching

Cross-Training

Communications

Conclusion

A Model for Managing Organizational Knowledge

KIPPAR Model

The Knowledge Inventory

The Artifacts Pillar

The Processes Pillar

The Projects Pillar

Repository Products

KM Or ECM

Conclusion

Implementation Strategies

KM Initiation Activities

KM Operational Activities

Conclusion

Knowledge Management Solutions

Functionality

Usability

Personalized Knowledge Apps

Organizational Portals

Project Portals

Conclusion

Appendix A: KM Vision Statement

Appendix B: KRP—General Management Statement

Appendix C: KRP—Intellectual Assets Inventory

Appendix D: KRP—Knowledge Transfer Details

Index

Information services are economic and organizational activities for informing people. Because informing is changing rapidly under the influence of internet-technologies, this book presents in Chapter 1 fundamental notions of information and knowledge, based on philosopher C.W. Churchman's inquiring systems. This results in the identification of three product-oriented design theory aspects: content, use value and revenue. Chapter 2 describes how one can cope with these aspects by presenting process-oriented design theory. Both design theory insights are applied in chapters on information services challenges, their business concepts and processes, their architectures and exploitation. The final chapter discusses three case studies that integrate the insights from previous chapters, and it discusses some ideas for future research. This book gives students a coherent start to the topic of information services from a design science perspective, with a balance between technical and managerial aspects. Therefore, this book is useful for modern curricula of management, communication science and information systems. Because of its design science approach, it also explains design science principles. The book also serves professionals and academics in search of a foundational understanding of informing as a science and management practice.

How can we ensure our strategy will succeed, especially in changing and uncertain times? The answer, as explained in Strategy Mapping for Learning Organizations, is to become a more responsive organization - one that captures its strategy in strategy maps, learns from that strategy and can adapt to deliver results. For anyone involved in managing strategy and performance, applying the powerful strategy mapping techniques will move your balanced scorecard from an operational tool to one of strategy and change. It will help you capture, communicate and manage your strategy more effectively. However, strategy can no longer be simply a top down, annual process. It needs to be more iterative, emergent and involving. Many agile organizations have adopted rolling plans and budgets. To bring greater agility into the wider strategy and performance management processes requires the tools and techniques described in Strategy Mapping for Learning Organizations. Phil Jones provides a detailed guide to developing, rolling out and managing with modern strategy maps and scorecards, building in agility and learning. His book incorporates the latest strategic thinking and models. It places the balanced scorecard in a wider governance context that includes the management of risk and environmental and social responsibility. Fully illustrated with examples from many different organizations, this book will help you deliver your strategy better.

In the last four decades the developed economies have developed into veritable knowledge economies at the same time as more and more economies have entered the road to economic development. Typical for the developments during this time has been substantially increased investments in research and development (R&D) to generate new knowledge and new technologies and increased investments in diffusing existing knowledge by means of education and thereby raising the volume of human capital.

However, many member states and regions within the EU are struggling with their economic development. This book explores the uneven patterns of development within the EU, discusses the relative effect of investments on innovation and productivity growth and looks at the mechanisms involved in economic development and policy.

The crucial actors of a global knowledge-based economy are multinational enterprises (MNE). At the same time, the competences in the country and even in the region where the headquarters are located still play a crucial role for the localisation of R&D. MNEs depend on the embeddedness in an institutional framework, since their competitive advantage in the world-wide competition depends crucially on the cross-border utilisation of regional and national capabilities. Complementary to transnational networks, the innovativeness of a company is therefore based also on regional innovation systems. Multinational Enterprises and Innovation contributes to a better understanding of the interconnectedness between organisational and regional learning. On the basis of case studies in Germany and France, we investigate how MNEs cope with technical, economic and institutional uncertainties by drawing upon the complementary strengths of organisational and regional networks in national and European contexts. Thus, the book links two theoretical debates which are currently still largely unconnected -- the debate on learning processes in MNEs and the debate on the regional bases of innovativeness and competitiveness. In this way, we try to answer the question how the observed internationalisation of R&D is reconciled with the crucial role of domestic locations and regional competences.

The book includes the latest research advances and cutting-edge analyses of real case studies in the disciplines of Industrial Engineering and Operations Management from diverse international contexts. This work presents a revised version of the best papers presented at the XIII International Conference on Industrial Engineering and Industrial Management promoted by ADINGOR (Asociacion para el Desarrollo de la Ingenieria de Organizacion), which took place at the Polytechnic School of Engineering of Gijon (University of Oviedo), Asturias, Spain, from July 11th to 12th, 2019.

Planning is an important management function and its effective execution is crucial to ensure the success of any project. This second edition of Thomas Uher's and Adam Zantis' textbook maintains its focus on operational rather than strategic aspects of programming and scheduling of projects, providing the reader with the practical planning skills needed to be successful. Unlike most other textbooks that largely focus on the critical path method, Programming and Scheduling Techniques includes a comprehensive review of a range of practices used around the world. Topics covered in this thoroughly revised edition include: * deterministic scheduling techniques including the bar chart, the critical path method, the critical chain method, the multiple activity chart and the line of balance * a comparison of the critical path and critical chain scheduling techniques * options for computer-based scheduling * stochastic scheduling techniques including the critical path method based on Monte Carlo simulation and the Program Evaluation and Review Technique (PERT) * risk in scheduling * work study. By covering a broad range of scheduling techniques this book is suitable for those planning projects in any industry, particularly in interdisciplinary or international contexts. Learning activities, step-by-step guides, and a companion website make sure no reader is left behind. Written for students studying undergraduate and postgraduate architecture, building, construction/project management, quantity surveying, property development and civil engineering programs.

This book explores the relationship between space and economy, the spatial expressions of the knowledge economy. The capitalist industrial economy produced its own space, which differed radically from its predecessor agrarian and mercantile economies. If a new knowledge-based economy is emerging, it is similarly expected to produce its own space to suit the new circumstances of production and consumption. If these spatial expressions do exist, even if in incomplete and partial forms, they are likely to be the model for the future of cities.

Since the 1990s, Japanese firms have sought to expand their capacity for innovation by incorporating Western management practices into their organizational culture. This combination of Japanese and Western management practices has been highly successful - Japanese firms are presently at the forefront of technological and service innovation in areas such as digital consumer electronics, mobile phone services, and the games industry. Much can be learned from the success of Japanese companies in these areas.This book presents an analysis of the business model unique to Japanese firms, emphasising four special features: the vertical value chain model, cross-industry collaboration, dynamic knowledge integration, and strategic innovation capability. Drawing upon in-depth case studies, this book presents a new theory of knowledge integration, and places special emphasis on inter- and intra-organizational collaboration as a source of strategic innovation. It is a good reference source for academics, graduate students and professionals in the field of innovation management.

It is widely held that the successful management of knowledge resources within industry creates value. However, how this value is created is less clear. This book explores the management of knowledge resources in organisations. Several of the frameworks which have been created around the world to manage knowledge resources are examined and the book contains several examples of these frameworks in action in order to assess their relevance.

The author revolutionizes the measurement and management of intellectual capital and knowledge resources by establishing the important link between organisational strategy and the intellectual capital of an organisation. Drawing on previously established frameworks, Ricceri creates a framework for the Strategic Management of Knowledge Resources. Ricceri s thorough analysis of the subject includes analysis and discussion of issues such as resources dynamics and stakeholder engagement.