Have you ever wondered why most newspapers are so large? Or why management consultants work such long hours? Or why hotels still insist on having check-in desks? Ask anyone in these industries, and their answer will be the same: "That's the way we've always done it."

"Best practices" may be widespread, but that doesn’t mean they're effective. In many instances the opposite is true: best practices can be outdated, harmful, and a hindrance to innovation. These bad practices are all too common in organizations, and managers and executives can be blind to their pernicious effects. Since they've worked in the past, or have been adopted with success by other firms, their purpose or effectiveness is rarely questioned. As a consequence, these practices spread and persist.

In Breaking Bad Habits, Freek Vermeulen, a strategist with a keen eye for the absurd, offers the tools to identify these practices and rid them from your organization. And, most of all, he presents a compelling case for how eliminating popular but outworn ideas, processes, and strategies can create new opportunities for innovation and growth.

Brimming with examples of norm-defying organizations in an eclectic range of industries--including IVF clinics, hotels, newspapers, and a famous London theater--Breaking Bad Habits will make you rethink your long-held beliefs about industry norms while encouraging you to reinvigorate your business by breaking out of the status quo.

Many organizations are embracing knowledge management as a source of strategic advantage. But already people are asking: "what comes next?" Likewise almost every large organization is heavily involved in e-commerce and turning their organizations into e-businesses. At the moment most e-commerce is focused on selling traditional products and services through the new medium of the Internet. However, the more an organization evolves into an e-business, the more they can exploit knowledge flows between themselves and their marketplace. This book draws together the two strands of knowledge and e-business into the emerging field that this book has called k-business. A k-business is one that turns an organization's knowledge assets into knowledge products and services and uses the Internet to market and deliver them online. Despite its newness, the Delphi Group have forecast that within 5 years person-to-person information e-commerce (a major aspect of k-business) will be a $5 billion business leveraging $50 billion in sales of other products and services.
Capitalizing on Knowledge aims to give professionals and managers early insights into how to develop successful k-businesses. It takes a critical and balanced view of the building blocks of a k-business including knowledge productizing, e-commerce enablers and Internet marketing. It draws on lessons from successes and failures in the dot.com landscape and of the early pioneers of knowledge markets. The writing style engenders interest and readability supported by diagrams, screen images, check lists and frameworks. There are 'points to ponder' to stimulate thinking and decision-making. Five case studies and over 50 illustrative examplesprovide insights into the application of the book's concepts. No other book brings all the elements of a k-business together in one place to provide a thought provoking yet practical companion for those who want to capitalize on their knowledge.
Demonstrates how the overlap of the two high profile strands of e-business and knowledge management is creating new k-business opportunities
Describes new business models for marketing knowledge over the Internet
Provides practical guidelines for packaging knowledge and participating in knowledge markets.

The authors explain the ways in which uncertainty is an important factor in the problems of risk and policy analysis. This book outlines the source and nature of uncertainty, discusses techniques for obtaining and using expert judgment, and reviews a variety of simple and advanced methods for analyzing uncertainty. Powerful computer environments and good graphical techniques for displaying uncertainty are just two of the more advanced topics addressed in later chapters.

What distinguishes great leaders? Exceptional leaders capture passion. They lead for real: from the heart, smart and focused on the future, and with a commitment to being their very best. As Annie McKee and Richard Boyatzis have shown in their bestselling books Primal Leadership and Resonant Leadership, they create resonance with others. Through resonance, leaders become attuned to the needs and dreams of people they lead. They create conditions where people can excel. They sustain their effectiveness through renewal. McKee, Boyatzis, and Frances Johnston share vivid, real-life stories illuminating how people can develop emotional intelligence, build resonance, and renew themselves. Reflecting twenty years of longitudinal research and practical wisdom with executives and leaders around the world, this new book is organized around a core of experience-tested exercises. These tools help you articulate your strengths and values, craft a plan for intentional change, and create resonance with others. Practical and inspiring, Becoming a Resonant Leader is your hands-on guide to developing emotional intelligence, renewing and sustaining yourself and your relationships, and taking your leadership to a whole new level. This book is ideal for anyone seeking personal and professional development and for consultants, coaches, teachers, and faculty to use with their clients or students.

How do managers of a firm choose between alternative finan cial policies? Can the choice of a particular financial policy affect the value of the firm? Since the early 1960s, the debate on these questions has been lively and interesting as economists have inves tigated the effect on the value of the firm of relaxing the various assumptions in the celebrated Modigliani-Miller theory. Further more, even if we stick to the MM-assumptions (that is, we assume perfect and complete capital markets, no taxes and symmetric information), and we therefore know that only optimally chosen investments determine firm's value, another interesting question arises: How does the structure of ownership affect investment de cisions (and, in turn, values)? This research monograph attempts to analyze some of the issues involved in this debate. It belongs to the area of mathematical economics and is intended to appeal to mathematical economists as well as economists and mathemati cians. It is meant to deal with economically relevant problems in a mathematically adequate way. To decide whether or not it succeeds in this task, it is up to the reader. I am greatly indebted to Dr. Margaret Bray for her supervi sion of my PhD thesis in Economics at the London School of Eco nomics from which this book resulted. She helped me as friend and adviser through many struggles in the last three years and invested a great amount of work in this thesis."

This book helps readers develop a comprehensive understanding of diagnostics for strategic decision-making, with a focus on a method called rapid due diligence. This method presents a compelling solution to the need for effective diagnostics, drawing on academic rigor, critical thinking, systems dynamics, and advanced practicum to enable sound strategic decision-making. Guiding the reader through the six stages of the process from discovery, through analysis, synthesis, and interpretation, Thompsen engages all typical postgraduate disciplines in producing insights for practical application. Drawing on similarities with applied social science research, the rapid due diligence method is supported with scores of techniques, tools, instructions, guidelines, practical advice, and examples. Detailed cases and abbreviated examples of a variety of real strategic situations are provided from organizations operating in North America, Europe, Asia, India, and Australia. Ideal for graduate students, organizational leaders, and decision makers, this book is designed to invite deeper understanding and practical application of a strategic diagnostic process that discovers insights for achieving positive results.

This volume contains a collection of papers presented at the 13th Interna- tional Conference on MUltiple Criteria Decision Making held in Cape Town during 6--10 January 1997. This was one of the regular conferences of the International Society on Multiple Criteria Decision Making, which are held at approximately two-yearly intervals. The 13th conference was attended by 143 delegates from 35 countries, and 123 papers were presented. Some of the papers which were presented are included in another volume published by Springer, namely the "festschrift" for Professor Stanley Zionts of Buffalo, New York, entitled Essays in Decision rnaJcing: A Volume in Honour of Stan- ley Zionts (edited by Mark H Karwan, Jaap Spronk and Jyrki Wallenius). The present volume provides a record of the technical part of the pro- ceedings of the conference. In reflecting back on January 1997, however, memories return of the social occasions, and the camaraderie which devel- oped amongst the MCDM community. Early January, at the height of the southern summer, is carnival time in Cape Town, and the mood is infectious, and was enhanced amongst those from the northern hemisphere (the major- ity of delegates) who overnight went from winter'chills (as low as -30 C) to over 30 C.

Recent debate in both Europe and North America has focussed on how clinicians make judgments and decisions, how these may be evaluated and how they could be improved. This volume provides students, teachers and practitioners with a comprehensive introduction to the main descriptive and prescriptive approaches to judgment and decision making in clinical medicine. The contributors, who include psychologists, economists, decision theorists, statisticians, lawyers and sociologists, as well as medical specialists, provide examples of recent empirical research and its applications, as well as outlining the relevant concepts and theories. Policy-capturing models, data-based aids, expert ('knowledg-based') systems and decision analysis are the main techniques introduced, with attention to both their methodological bases and practical evaluation. Also included in the collection are a series of papers which consider the economic, ethical and legal contexts of clinical activity and the education and wider socialization of clinicians. Issues surrounding the 'cost-effective' use of resources, the obtaining of 'informed consent' from patients and ethical behaviour under uncertainty are highlighted.

Network optimization is important in the modeling of problems and processes from such fields as engineering, computer science, operations research, transportation, telecommunication, decision support systems, manufacturing, and airline scheduling. Recent advances in data structures, computer technology, and algorithm development have made it possible to solve classes of network optimization problems that until recently were intractable. The refereed papers in this volume reflect the interdisciplinary efforts of a large group of scientists from academia and industry to model and solve complicated large-scale network optimization problems.

Our grasp of numbers and uncertainty is one of humankind's most distinctive and important traits. It is pivotal to our exceptional ability to control the world around us as we make short-term choices and forecast far into the future. But very smart people can struggle with numbers in ways that pose negative consequences for their decision making. Numeric ability equips individuals with vital tools that allow them to take charge of various aspects of their life. The more numerate enjoy superior health, wealth, and employment outcomes, while the innumerate remain more vulnerable. This book presents the logic, rules, and habits that highly numerate people use in decision making. Innumeracy in the Wild also introduces two additional ways of knowing numbers that complement and compensate for lower numeric ability and explores how numeric abilities develop and where mistakes are made. It offers a state-of-the-art review of the now sizeable body of psychological and applied findings that demonstrate the critical importance of numeracy in our world. With more than two decades of experience in the decision sciences, Ellen Peters demonstrates how intervention can foster adult numeric capacity, propel people to use numeric facts in decision making, and empower those with lower numeracy to reason better.

The Agile Guide to Business Analysis and Planning presents clear, actionable guidance for every product owner, product and program manager, business analyst, requirements engineer, and project manager seeking to improve agile analysis and planning. Renowned author and consultant Howard Podeswa teaches best practices drawn from agile and agile-adjacent frameworks, including ATDD, BDD, DevOps, CI/CD, Kanban, Scrum, SAFe, XP, Lean Thinking, Lean Startup, Circumstance-Based Market Segmentation, and theories of disruptive innovation. He offers a comprehensive agile roadmap for analyzing customer needs and planning product development, including discussion of legacy business analysis tools that still offer immense value to agile teams.

Using a running case study, Podeswa walks through the full agile product lifecycle, from visioning through release and continuous value delivery. You learn how to carry out agile analysis and planning responsibilities more effectively, using tools such as Kano analysis, minimum viable products (MVPs), minimum marketable features (MMFs), story maps, product roadmaps, customer journey mapping, value stream mapping, spikes, and the definition of ready (DoR). Podeswa presents each technique in context: what you need to know and when to apply each tool. Read this book to

• Master principles, frameworks, concepts, and practices of agile analysis and planning in order to maximize value delivery throughout the product's lifecycle
• Explore planning and analysis for short-term, long-term, and scaled agile initiatives using MVPs and data-informed learning to test hypotheses and find high-value features
• Split features into MMFs and small stories that deliver significant value and enable quick wins
• Refine, estimate, and specify features, stories, and their acceptance criteria, following ATDD/BDD guidance
• Address the unique analysis and planning challenges of scaled agile organizations
• Implement 13 practices for optimizing enterprise agility

Meta-heuristics have developed dramatically since their inception in the early 1980s. They have had widespread success in attacking a variety of practical and difficult combinatorial optimization problems. These families of approaches include, but are not limited to greedy random adaptive search procedures, genetic algorithms, problem-space search, neural networks, simulated annealing, tabu search, threshold algorithms, and their hybrids. They incorporate concepts based on biological evolution, intelligent problem solving, mathematical and physical sciences, nervous systems, and statistical mechanics. Since the 1980s, a great deal of effort has been invested in the field of combinatorial optimization theory in which heuristic algorithms have become an important area of research and applications. This volume is drawn from the first conference on Meta-Heuristics and contains 41 papers on the state-of-the-art in heuristic theory and applications. The book treats the following meta-heuristics and applications: Genetic Algorithms, Simulated Annealing, Tabu Search, Networks & Graphs, Scheduling and Control, TSP, and Vehicle Routing Problems. It represents research from the fields of Operations Research, Management Science, Artificial Intelligence and Computer Science.

Planning in a general sense is concerned with the design of communication and decision making mechanisms in organizations where information and choice are decentralized. Non-cooperative planning theory as it is developed in this book treats the incentive aspects hereof. It stresses how strategic behavior and opportunism may impede planning, and how this can be coped with via the organization of communication and decision making, the design of information and control systems, and the development of incentive schemes. In particular, the book contains a thorough investigation of incentive provision in information production.

Most real-life problems involve making decisions to optimally achieve a number of criteria while satisfying some hard or soft constraints. In this book several methods for solving such problems are presented by the leading experts in the area. The book also contains a number of very interesting application papers which demonstrate theoretical modelling, analysing and solution of real-life problems.

This book is the cuhnination of many years' research inspired by the pioneering and seminal works of Sah and Stiglitz. We gratefully acknowledge the influence of these two authors, whose ideas and contributions have brought us together on this collabo ration, despite our divergent scientific backgrounds (while Catalani is interested in quantitative methods, Clerico is a non-quantitative economist) . We thank the Editor of the Rivista Internazionale di Scienze Economiche e Commerciali for permission to use slightly modified versions of papers published in that Review (they are the content of Chapters I and III of Part I, and of Chapter I of Part II). We heartily thank Ms. Laura McLean for carefully revising our English. The publication of this book has been made possible by a grant from the Department of Economics, University of Turin, Italy. Torino, July 1995 Mario S. Catalani Giuseppe F. CIeri co CONTENTS Introduction 1 PART I Some models of decision making structures I. How and when unanimity is a superior decision rule 15 II. Majority rules and efficiency of the decision process 31 III. Team cooperation vs. independent assessment 41 IV. Leadership and dependence 59 V. The decision making process of political organizations 75 PART II Pyramid decision structures I. Pyramidal structures: a preliminary note 91 II. Other properties of pyramids 103 III. Pyramids and dependence 117 IV. Organization, loyalty, and efficiency 133 Conclusions 151 References 163 Mario S."

In practical management, a policy maker often has to make a choice from among various alternatives. Quite often, there are several conflicting criteria to take into account. In addition, some criteria are non-numeric: they can only be expressed as `more' or `less'. The QUALIFLEX method for multicriteria analysis has been developed by the Netherlands Economic Institute to handle such problems. It is designed for use at all levels of decision making, both in the public and private sector. QUALIFLEX has the following features: simultaneous use of qualitative and quantitative data; full flexibility with regard to alternatives and criteria; scores in their own, natural measures; different weighting options for the criteria; sensitivity analysis of the relative weights of the criteria; the result is an optimal ranking of the alternatives. GBP/LISTGBP The Decision Support System QUALIFLEX 2.3 is a fully revised version of the program Micro-Qualiflex. The main improvements are: now user friendly and menu driven; graphical presentation; reversibility and data editing; optional input from (dBase) files.

An insight into the latest results from the world of operations research - a wide-ranging field, as is shown by the book's 24 sections, corresponding to the conference program itself. Although problems of a primarily methodological nature are discussed, the emphasis is placed firmly on practical subjects, such as reports from the fields of healthcare, environmental protection, logistics and traffic engineering. This selection also clearly illustrates the extent to which OR is spreading into and already interwoven in other scientific disciplines.

Why are there so many gaps between what firms know they should do and what they actually do? Why do so many companies fail to implement the experience and insight they've worked so hard to acquire? The Knowing-Doing Gap is the first book to confront the challenge of turning knowledge about how to improve performance into actions that produce measurable results. Jeffrey Pfeffer and Robert Sutton, well-known authors and teachers, identify the causes of the knowing-doing gap and explain how to close it. The message is clear--firms that turn knowledge into action avoid the "smart talk trap." Executives must use plans, analysis, meetings, and presentations to inspire deeds, not as substitutes for action. Companies that act on their knowledge also eliminate fear, abolish destructive internal competition, measure what matters, and promote leaders who understand the work people do in their firms. The authors use examples from dozens of firms that show how some overcome the knowing-doing gap, why others try but fail, and how still others avoid the gap in the first place. The Knowing-Doing Gap is sure to resonate with executives everywhere who struggle daily to make their firms both know and do what they know. It is a refreshingly candid, useful, and realistic guide for improving performance in today's business.

Envision this scenario: An industrial manufacturer is breaking itself in three, and its board chair asks you, the chief financial officer, to step up to the helm of one of the spin-offs. You will take charge of everything, from plant operations and product marketing to human resources and governance practices. Are you ready to lead? In The Leader's Checklist, 10th Anniversary Edition: 16 Mission-Critical Principles, world-renowned leadership expert and Wharton professor Michael Useem shows you how to lead through any challenge-and shares how ITT's Denise Ramos did just that when she encountered this situation. In this illuminating guide, Useem offers a Leader's Checklist that will help you develop your ability to make good and timely decisions in unpredictable and stressful environments-for those moments when leadership really matters. To illustrate the principles, Useem examines where leaders go right-and wrong. He looks at:How Ramos, the former CEO of ITT, turned around the once-struggling enterprise; How AIG's tone-deaf response to the tumultuous events of the global financial crisis left the company vulnerable to one of the greatest corporate collapses in business history; andHow Virginia Rometty, the former executive chair of IBM, acquired and integrated a cloud-computing company to help turn around IBM's fortunes. Based on Useem's own research experience and an array of leadership investigators, thinkers, and practitioners, The Leader's Checklist offers actionable insights you can put into practice as a leader today.

A well-crafted business plan generates enthusiasm for your idea and boosts your odds of success--whether you're proposing a new initiative within your organization or starting an entirely new company. Creating Business Plans quickly walks you through the basics. You'll learn to: * Present your idea clearly * Develop sound financial plans * Project risks--and rewards * Anticipate and address your audience's concerns Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives--from the most trusted source in business. Also available as an ebook.

In this contributed volume, issues of what counts as evidence of risk are discussed. The authors show that value judgements enter into expert and non-expert characterization of evidence of risk, but they deny that this means that no choice about risk management is better than another, and demonstrate the possibility and importance of objectively grounded risk assessment.