Team power revealed through real-world examples of success
This book gives you a real-world perspective on using teams to reengineer your organization. You'll discover what it takes to achieve aggressive and challenging goals for quality, productivity, and cost-effectiveness.
Inside Teams covers:

* Using teamwork to redesign core processes
* Making teams work in union and non-union facilities
* Building teams from the ground up
* And more

Go behind the scenes with Colgate-Palmolive, Miller Brewing, Company, Wilson Sporting Goods, and others and prepare your organization for reengineering through teamwork.

In the e-business economy, managers are faced with too much data and too little meaningful information about markets, customers, products, company operations and finances. Their greatest challenge is to identify, manage and use the right information to compete. Information management is too important to a company’s performance and growth to be delegated primarily to IT, information or financial specialists. This book is based on the idea that information management is the responsibility of every manager. Managers may not be IT specialists, but they must create the conditions for effective information use that creates real business value. Donald Marchand and his colleagues at IMD invite you to learn your information responsibilities, so your company can use information faster, better and smarter than the competition. By using the business framework of ‘strategic information alignment,’ this book shows how information can create business value through delighting customers, being more innovative, managing risks and being the low-cost leader in your markets and industries. Learn the why, what and how of better information use and management in your company. At last, here is a book about managing information written specifically for business managers. Developed from the executive teaching, consulting and real world research of a team of faculty who work with the world’s leading global companies every day, this book provides managers with the mindset and guidance to leverage the company’s capabilities to use and manage information to create business value.

Amidst the accelerating change of an increasingly competitive global market. Information, Organization and Management demonstrates how business success in the global marketplace depends upon products and services rich in variety, value and instantly responsive to customer needs. This strengthening of the buyer’s position has turned customer service into an important decisive factor for a corporation’s market success. Competitive strategies must, therefore, re-evaluate the business-management goals of flexibility, time, quality and cost. Within the context of the new Information Age, Information, Organization and Management realizes:

• the important role of information in competition and market dynamics
• fundamental models of information and communication
• the potential of information and communication technology for organizational development in the market
• the modularization of the firm
• overcoming organizational boundaries through tele-cooperation
• the new role of the employee

Since the dawn of human history people have been facing problems arising from the operations of systems in which they themselves are a part. However, the idea that systematic scrutiny in the spirit of science can help solve them, became widespread only in this century. The Handbook of Systems Analysis brings together in systematic form the core of the systems analysis knowledge and experience it has developed so far. The Handbook of Systems Analysis consists of three volumes: the first offers an overview aimed at a widely varied audience of practitioners and those interested in the problems treated by systems analysis; volume two is aimed at a more technical audience and deals with how a systems analysis study proceeds and resolves the technical and professional issues. Now this third volume exemplifies the general principles and wide variety of practice by means of eight carefully selected cases described by the principal analysts involved. Like the first volume, it is accessible to a wide variety of people professional and non-professional who are interested in how such work is carried out and what its useful effects can be. Features include:

• a comprehensive approach without undue technical detail, giving a clear view of what was done and how it achieved its aims
• an overview discussion drawing together the aspects of the practice exemplified by the cases
• a truly international approach contributors and case studies come from many countries
• complete references to the background and supporting material

Those working in operational research, management science, and policy analysis will find that this book, and the other two volumes in the set, add value and goodpractice to their work. The three volumes of the Handbook of Systems Analysis are: Handbook of Systems Analysis: Volume One Overview of Uses, Procedures, Applications, and Practice (ISBN 0-471-90743-X) Handbook of Systems Analysis: Volume Two Craft Issues and Procedural Choices (ISBN 0-471-92020-7) Handbook of Systems Analysis: Volume Three Cases (ISBN 0-471-95357-1) Handbook of Systems Analysis Three Volume Set (ISBN 0-471-96301-1)

W. Edwards Deming once stated that the job of management is not supervision but leadership. He also concluded that capable leaders were those who understood and applied the system of profound knowledge.Four-Cornered Leadership: A Framework for Making Decisions examines the system of profound knowledge and identifies the competencies that set the stage for its successful application. Illustrating the relationship between leaders and followers, it analyzes each of the four pillars that support Deming's system, in relation to prevailing management and organizational theory. It describes a set of competencies based on these core principles that convey very different assumptions about people and organizations. The book supplies you with a new way to view leadership that is based on learning and continual modification in response to prevailing conditions. Highlighting the connection between the four elements and an individual's ability to lead, it presents methods that are applicable in any organizational setting-including government, industry, and education. Presenting information in bite-sized chunks supported by charts and graphs, the book provides you with a clear understanding of: The importance of system interdependencies Why people behave as they do How people learn, develop, and improve The variability of work How to manage interaction dynamics The book examines the complexity of human nature and relates it to group and organizational dynamics. Filled with examples, case studies, and tables, this is the ideal guide for leaders trying to adopt the principles of quality management and continuous improvement. It is also a suitable reference for newly appointed leaders, managers, and supervisors who have excellent technical skills but have not been exposed to the emotional aspects that typify a capable leader.

The economic crisis of 2008-2009 was a transformational event: it demonstrated that smart people aren't as smart as they and the public think. The crisis arose because a lot of highly educated people in high-impact positions-- political power brokers, business leaders, and large segments of the general public--made a lot of bad decisions despite unprecedented access to data, highly sophisticated decision support systems, methodological advances in the decision sciences, and guidance from highly experienced experts. How could we get things so wrong? The answer, says J. Davidson Frame in "Framing Decisions: Decision Making That Accounts for Irrationality, People, and Constraints," is that traditional processes do not account for the three critical immeasurable elements highlighted in the book's subtitle-- irrationality, people, and constraints.

Frame argues that decision-makers need to move beyond their single-minded focus on rational and optimal solutions as preached by the traditional paradigm. They must accommodate a decision's "social space" and address the realities of dissimulation, incompetence, legacy, greed, peer pressure, and conflict. In the final analysis, when making decisions of consequence, they should focus on people - both as individuals and in groups.

"Framing Decisions" offers a new approach to decision making that gets decision-makers to put people and social context at the heart of the decision process. It offers guidance on how to make decisions in a real world filled with real people seeking real solutions to their problems.

This book offers a fast track route to mastering business decision making. It covers the key areas of decision making, from decision support systems and global templates to contemplation and implementation. It contains examples and lessons from some of the world's most successful businesses, including Coca Cola and Pepsi Cola, The Valio Group, Best Buy, and Scandic Hotels, and ideas from the smartest thinkers, including Mary Altomare, Mike Aristedes, David L. Cooperrider, Andre L. Delbecq, J. D. Eveland, Brian Hsieh, Don Mankin, Paul Nutt, Daniel Power, and Morris Raker. It also includes a glossary of key concepts and a comprehensive resources guide.

Decision analysis integrates insights and techniques from economics, probability, and cognitive psychology for the purpose of making good decisions. This book presents practical advice for decision making in all these contexts. It offers step-by-step procedures for defining the problem, identifying objectives, identifying alternatives, forecasting each alternative's potential, comparing forecasts, and choosing the most favorable alternative. A student-friendly guide, it incorporates DPL decision support software and practical, balanced coverage.

Women are rallying together in a massive and unstoppable force to make their voices heard around the world in ways we have never seen before. When Dr Kirstin Ferguson, an Australian company director, decided she was fed up with the vicious online abuse of women she turned the tables and used social media to create the #CelebratingWomen campaign, profiling two women from all walks of life and from anywhere in the world, every day for a year. The response was overwhelming. In Women Kind, Ferguson joins Walkley award-winning journalist and leading commentator on women in the workplace Catherine Fox to examine how women's shared clout is transforming communities, workplaces and leadership; show that every woman is a role model; and challenge the idea that women regularly turn on each other for scarce seats at the top table. Ferguson and Fox urge us to get on board and forget the old saying that when a woman climbs the corporate ladder, she needs to send it back down to help one other woman. What's needed is a fishing net to bring up many women together, all supporting each other. There has never been a better moment to join our voices, share experiences and celebrate the power of women supporting women.

We say that someone has charisma when they can attract, inspire and influence people through their personal qualities. We think that this is a special power some fortunate individuals have that makes them able to affect and influence others at a deep emotional level, to communicate effectively with them and make interpersonal connections. But very few of us understand what charisma really is. It is not widely-applauded magnetism or shallow charm. Rather, it's the deep-rooted powerful charisma that helps people deliver incredible results. This charisma is a learnable skill. It's the result of developing specific behaviours, which are proven to improve not only how people feel about you, but which will help others change their own behaviours and achieve success. Charismatic Leadership will show you how to be a powerful influencer with your peers, your colleagues and your customers. You'll learn why charisma is a vital asset in any organization, understand its essential components, find out how to grow your charismatic presence and discover why you need the companion skills of coaching, problem-solving and empathy. Using charisma effectively helps everyone perform at a high level. This book will show you how.

This book presents 27 methods of the Multiple Attribute Decision Making (MADM), which are not discussed in the existing books, nor studied in details, using more applications. Nowadays, decision making is one of the most important and fundamental tasks of management as an organizational goal achievement that depends on its quality. Decision making includes the correct expression of objectives, determining different and possible solutions, evaluating their feasibility, assessing the consequences, and the results of implementing each solution, and finally, selecting and implementing the solution. Multiple Criteria Decision Making (MCDM) is sum of the decision making techniques. MCDM is divided into the Multiple Objective Decision Making (MODM) for designing the best solution and MADM for selecting the best alternative. Given that the applications of MADM are mostly more than MODM, wide various techniques have been developed for MADM by researchers over the last 60 years, and the current book introduces some of the other new MADM methods.

How did Bill Clinton get his party to take him seriously again after the sex scandal story broke? Who was the manager behind Edmund Hillary's ascent of Mount Everest? Why could taking a nap after lunch be your route to a more productive day? This engaging and entertaining book takes a fresh, honest approach and explores what it's really like to be a manager. It addresses the kinds of issues managers face on a daily basis, from prioritising their time and balancing a team, to recruiting new staff and managing the numbers. Written by Philip Delves Broughton, FT journalist and bestselling author of What They Teach You at Harvard Business School, this book is jam packed with titillating case studies and anecdotes from the very best and worst managers, including everyone from Bill Clinton and Mark Zuckerberg to Alex Ferguson and Roger Federer. "for most of us, our days are more like splat-the-rat, flailing at problems as they emerge, hoping that one good wallop does the trick, but fearing that nothing is ever well and truly solved" Management Matters, Philip Delves-Broughton

Robert's Rules for collective decision making
Does your organization strugle with the collective decision-making process? If the answer is yes, this book is for you.
Devoted to group decision making, this guide teaches you:
* A step-by-step process and rules for reaching consensus
* How to run a consensus-management meeting
* The benefits of using a consensus process
* How to facilitate the consensus process...and more!
Learn how to lead your group a group to consensus!

For undergraduate and graduate level courses that combines introductory statistics with data analysis or decision modeling. A pragmatic approach to statistics, data analysis and decision modeling. Statistics, Data Analysis & Decision Modeling focuses on the practical understanding of its topics, allowing readers to develop conceptual insight on fundamental techniques and theories. Evans' dedication to present material in a simple and straightforward fashion is ideal for student comprehension.

This book provides comprehensive coverage of the latest research on multiple criteria research analysis (MCDA) and related areas, gathering a collection of high-quality chapters prepared by leading scholars in the field. By covering the established streams in MCDA research and simultaneously exploring new and emerging areas of application, it offers a unique reference resource for the future development of MCDA. The book approaches MCDA as one of the most active areas in operations research and management science (OR/MS). It presents not only the significant advances achieved to date, but also the new opportunities and challenges arising for both the theory and practice of MCDA. Among many others, the book addresses behavioral and conceptual aspects of decision aiding and decision making, problem structuring issues in the framework of new technological and socio-economic advances, methodological and algorithmic advances for analytical modeling and decision aiding, as well as a number of new application areas in engineering, business, and the social sciences.

In order to maximize IT resources and justify IT expenditures, CIO's and other IT managers must be able to identify meaningful metrics and explain them in a way that management can understand. The Business Value of IT: Managing Risks, Optimizing Performance, and Measuring Results solves this problem by providing practical answers to these questions: What does IT contribute to the business? Why should we care about IT governance? How can we best measure IT performance? How do we mitigate the risks associated with change? Leading consultants Michael D. Harris, David E. Herron, and Stasia Iwanicki share their real-world experiences to explain how you can demonstrate IT's value, and potentially find extra value you didn't know your IT organization creates. They also show how to apply risk management to process improvement and avoid unintended consequences of process improvement programs. The text provides the understanding required to discover the processes necessary to: prioritize your organization's IT activities. identify alternative measurement frameworks, and evaluate the best approaches to outsourcing. Many IT organizations have successfully implemented the techniques described in this book to increase their business value. This work identifies the organizational and cultural obstacles you need to remove to get started along the same path.

This open access book focuses on both the theory and practice associated with the tools and approaches for decisionmaking in the face of deep uncertainty. It explores approaches and tools supporting the design of strategic plans under deep uncertainty, and their testing in the real world, including barriers and enablers for their use in practice. The book broadens traditional approaches and tools to include the analysis of actors and networks related to the problem at hand. It also shows how lessons learned in the application process can be used to improve the approaches and tools used in the design process. The book offers guidance in identifying and applying appropriate approaches and tools to design plans, as well as advice on implementing these plans in the real world. For decisionmakers and practitioners, the book includes realistic examples and practical guidelines that should help them understand what decisionmaking under deep uncertainty is and how it may be of assistance to them. Decision Making under Deep Uncertainty: From Theory to Practice is divided into four parts. Part I presents five approaches for designing strategic plans under deep uncertainty: Robust Decision Making, Dynamic Adaptive Planning, Dynamic Adaptive Policy Pathways, Info-Gap Decision Theory, and Engineering Options Analysis. Each approach is worked out in terms of its theoretical foundations, methodological steps to follow when using the approach, latest methodological insights, and challenges for improvement. In Part II, applications of each of these approaches are presented. Based on recent case studies, the practical implications of applying each approach are discussed in depth. Part III focuses on using the approaches and tools in real-world contexts, based on insights from real-world cases. Part IV contains conclusions and a synthesis of the lessons that can be drawn for designing, applying, and implementing strategic plans under deep uncertainty, as well as recommendations for future work. The publication of this book has been funded by the Radboud University, the RAND Corporation, Delft University of Technology, and Deltares.

This book constitutes the refereed proceedings of the 10th International Conference on Evolutionary Multi-Criterion Optimization, EMO 2019 held in East Lansing, MI, USA, in March 2019. The 59 revised full papers were carefully reviewed and selected from 76 submissions. The papers are divided into 8 categories, each representing a key area of current interest in the EMO field today. They include theoretical developments, algorithmic developments, issues in many-objective optimization, performance metrics, knowledge extraction and surrogate-based EMO, multi-objective combinatorial problem solving, MCDM and interactive EMO methods, and applications.

This book examines how the police make decisions in real life situations, particularly in major enquiries. The two key themes explored are real-time decision making along with what "works" in such circumstances. It aims to set out how successful decisions are arrived at in a variety of difficult and time-constrained situations and discusses the lessons that can be learnt from this. Written by practitioners and academics, the book explores a range of topics, from the decision making process involved operational matters and in difficult-so-solve murder enquiries. It not only examines decision making but also how experienced decision makers function. It looks at the psychology of police decision making, decision making involved in cold case investigations, and discusses the need for "grip" during major investigations. The contributors are experienced and respected practitioners and academics This book will appeal particularly to those studying Policing and Criminology and also to Investigating Officers and those involved in professionalising investigative practice.

Economic measures and concepts like GDP, inflation, business cycles and supply chains that were created decades ago are being disrupted and altered by technology. These changes affect asset values, interest rates, stock valuations, barriers to entry, as well as regression and correlation analysis. That Doesn't Work Anymore discusses how to adapt traditional data to these changes and outlines ways to use newer and better tools that help you make good investment and business decisions. The book's short pragmatic chapters grouped by topic with research and real-life anecdotes delve into how technological and societal developments have changed the meaning and value of traditional economic data-points, predictive tools, and business concepts. Robert S. Kricheff provides specifics on new and more valuable data sources as well as better methods for applying the information to investing, business, and even your career.