The evaluation of IT and its business value are the subject of many academic and business discussions. Investments in IT are growing extensively, and business managers worry about the fact that the benefits might not be as high as expected. This phenomenon is often called the IT investment paradox or the IT Black Hole: large sums are invested in IT that seem to be swallowed by a large black hole without rendering many returns. How to measure the benefits of IT is the concern of this book titled Information Technology Evaluation Methods and Management. The different IT evaluation approaches and methods are discussed and illustrated with cases: traditional financial evaluations such as the return on investment, information economics and the recently introduced IT Balanced Scorecard. The latter approach is proposed as an ideal mechanism to support the IT/business alignment process and its related IT governance process.

Among some of the topics included in this book are: software measurement; ERP project evaluation; strategic electronic commerce evaluation.

This book provides readers with a 360-degree perspective on the Internet of Things (IoT) design and M2M communication process. It is intended to be used as a design guide for the development of IoT solutions, covering architecture, design, and development methods. This book examines applications such as industry automation for Industry 4.0, Internet of Medical Things (IoMT), and Internet of Services (IoS) as it is unfolding. Discussions on engineering fundamentals are limited to what is required for the realization of IoT solutions. Internet of Things and M2M Communication Technologies: Architecture and Practical Design Approach to IoT in Industry 4.0 is written by an industry veteran with more than 30 years of hands-on experience. It is an invaluable guide for electrical, electronic, computer science, and information science engineers who aspire to be IoT designers and an authoritative reference for practicing designers working on IoT device development. Provides complete design approach to develop IoT solutions; Includes reference designs and guidance on relevant standards compliance; Addresses design for manufacturability and business models.

Virtual Collaborative Writing in the Workplace: Computer-Mediated Communication Technologies and Processes investigates the use of computer-mediated communication technologies, including everything from instant messaging and e-mail to interaction on Web pages, Webcasts, and graphical user interfaces, to facilitate effective interdependent collaboration in writing projects. This book focuses on the type of writing that typically occurs in virtual workplace settings, such as academic institutions, private and for-profit industry, and the government, in which the purpose of the writing is to convey information or argue a position rather than to socialise or entertain. What makes this book stand out from others like it is the fact that it was written collaboratively through the use of Wikis and Google Docs and that it provides a meta-analysis of the development process of the book from conception to completion.

Chapter “A Multi-functional Design Approach to Deal with New Urban Challenges� is available open access under a Creative Commons Attribution 4.0 International License via link.springer.com.